Adam Vacations Reviews 

858
•
TrustScore 4 out of 5

3.8

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Review summary

Created with AI, based on recent reviews

Considering 266 reviews, reviewers had a great experience with this company. Customers frequently praise the helpful staff for providing exceptional assistance, professional guidance, and solving various ticket issues efficiently. Consumers deeply appreciate the personalized attention, friendly attitude, and clear explanations received during their booking interactions. However, some people mentioned that additional unexpected charges were requested shortly after completing their initial flight or travel reservations. Others expressed strong frustration regarding misleading online pricing, unexpected upgrade fees, and significant difficulties when attempting to resolve booking problems. Some reviewers also noted that communicating with customer support during these difficult situations felt unhelpful and stressful.

What people talk about most

Staff

Customers had positive experiences with staff, frequently highlighting their professionalism, patience, and... See more

Booking process

Clients share ambiguous opinions on booking process, with some reviewers praising the seamless experience and... See more

Price

People report ambiguous experiences with price, as some customers praise the competitive rates and great... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting the incredible patience,... See more

Service

Consumers find service to be a mixed experience, as reviewers shared contrasting opinions. While many... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Akanksha Yadav helped me take care of the flight details. She explained the whole itinerary step by step with clarity. She has a pleasant voice and shows extreme curiosity with lots of respect. I... See more

Rated 5 out of 5 stars

I felt a great customer service. Mr Vaibhav was very professional and answered all my questions. He offered further assistance with phone numbers to contact them

Rated 5 out of 5 stars

I had a phenomenal experience with Nelson Kurt who called to confirm my flight. We learned I had booked a different flight on the same day from what I wanted to do because I am traveling with a friend... See more

Rated 5 out of 5 stars

Thank you, Angel, for your amazing help! You deserve a 5-star review for professionally handling my ticket issue. Keep it up!


Company details

  1. Travel agent

Written by the company

Adam Vacations is an Online Travel Agency & Airline Consolidator. Positioned itself as one of the leading companies, providing great offers, competitive airfares, exclusive discounts, and a seamless online booking experience to many of its customers.


Contact info

3.8

Great

TrustScore 4 out of 5

858 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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3.8

All reviews

(858)

266 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Mr Vaibhav and Akansha is very…

Mr Vaibhav and Akansha is very supportive and polite friendly booking platform, only 1 drawback I have that i have booked two ticket at same price but got to know that one ticket will be booked at same and other price is increased but website showed same price while making another booking, this glitch need to be improved

9 March 2026
Unprompted review
Rated 1 out of 5 stars

Predatory airline; avoid at all costs

Adam Vacations engages in deceptive practices by providing vague information about refund policies upon booking, and then refusing to provide refunds if you cancel. The website is very difficult to use, and the site's inclusion in Google Flights makes it seem more legitimate than it is. They took 2 weeks to respond to me over email and were very unhelpful.

5 March 2026
Unprompted review
Rated 1 out of 5 stars

The worst experience!

This is the worst experience I've ever had with this agency. They do nothing for their clients, but instead try to scam and get money from clients . Don't buy any tickets or vacations with this agency.

3 March 2026
Unprompted review
Rated 5 out of 5 stars

Good service

It was great to receive a call for checking and guiding on the accuracy of my travel booking done todsy
Vaibhav was very polite and pleasant to interact with

2 March 2026
Unprompted review
Rated 5 out of 5 stars

Exceptional Service - Saved me from traveling solo

I had a phenomenal experience with Nelson Kurt who called to confirm my flight. We learned I had booked a different flight on the same day from what I wanted to do because I am traveling with a friend. Nelson did his magic and was able to get me on the correct flight, the same one as my friend and got me the last seat in premium economy! He literally saved me for having to travel Bangkok alone instead of with my friend as planned. I’m very grateful! Thank you, Nelson, for the extraordinary service!

28 February 2026
Unprompted review
Rated 1 out of 5 stars

PREDATORY SCAM ARTISTS! DO NOT TRUST ADAM VACATIONS / ADAM FARES!

I am writing this to warn every traveler: STAY AS FAR AWAY FROM ADAM VACATIONS (also operating as Adam Fares) AS POSSIBLE. They are not a legitimate travel agency; they are predatory scam artists using bait-and-switch tactics to hold your money hostage.

​Here is their fraudulent scheme:

​The Bait: They advertise competitive fares to lure you in. I booked a flight for $3,586.81 (Booking ID: USAVB211841). ​The Fake Guarantee: Their confirmation explicitly states: 'Tickets will be issued within 24 hours.' This is a complete lie designed to keep you from cancelling immediately. ​Harassment & Intimidation: Instead of providing tickets, they ignore all professional emails. Then, they resort to harassment, calling from UK numbers (+44 808 160 9396) in the middle of the night (1:30 AM!) to pressure and confuse you. This is a classic 'boiler room' tactic. ​Ignoring Policy: Their own Terms & Conditions state that cancellation is allowed 'until ticketed.' Despite me sending multiple formal cancellation notices BEFORE any tickets were issued, they went completely silent, refusing to acknowledge my legal right to a refund.

​Bottom Line: They take your credit card authorization, fail to deliver the service, ignore your emails, and then try to bully you over the phone at night. I have already filed a formal dispute with Klarna and reported them to the Better Business Bureau (BBB) and the Department of Transportation (DOT).

​Do yourself a favor: book directly with the airline or a reputable company. Adam Vacations is a black hole for your money. YOU HAVE BEEN WARNED.

24 February 2026
Unprompted review
Rated 1 out of 5 stars

SCAMMERS

On December 30, I purchased airline tickets for $517 through this company for travel to London with a 24-hour layover in Iceland. I was unaware at the time that this was a third-party agency.
After purchase, I did not receive proper confirmation. On January 5, when I contacted the company, I was told the airline would not allow them to confirm the 24-hour layover. Based on that representation, I was informed the layover could not be honored.
I then went directly to the Icelandair website and was able to confirm the exact 24-hour layover without issue. This demonstrated that the information provided by the company was inaccurate.
Because they claimed they could not honor what was offered, I finalized the ticket without the layover before independently verifying airline policy. When I later raised the discrepancy, I was told nothing could be done. I also requested that they cover a luggage fee since they failed to honor the represented booking. The manager stated there was “no way” to do so. I later learned they could have used my boarding information, which they had, to purchase luggage. This was another instance of misleading information.
Due to these misrepresentations, I accepted their offer to cancel and refund the ticket. I received cancellation confirmation and was first told the refund would take 45 days, then 30 business days. The 30-business-day deadline was Monday, February 23. No refund was received.
On February 24, I called again and was told to wait until Friday. I was also informed their refund department is only available by email. No explanation was provided for missing the stated deadline.
Despite multiple good-faith attempts to resolve this directly, the $517 refund has not been returned. I believe this reflects deceptive practices and failure to process an agreed refund. I am requesting immediate return of the full $517.

24 February 2026
Unprompted review

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