Admiral Slots Reviews 

146
TrustScore 3.5 out of 5

3.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 77 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently highlight the staff for being welcoming, friendly, and helpful, often offering refreshments and creating a pleasant atmosphere. Many appreciate the warm welcome and the engaging service provided by the team, contributing to a positive overall experience. Reviewers also note the good variety of machines available and that they are generally in working order, enhancing the user experience. However, some people were dissatisfied with certain staff members, citing instances of unprofessional conduct, personal bias, or being made to feel unwelcome. A few other people also felt that some machines' performance was inconsistent or changed over time.

What people talk about most

Staff

Clients share positive opinions on staff, frequently describing them as friendly, helpful, and welcoming,... See more

Product

Customers had ambiguous experiences with product, with some reviewers praising the variety of slot machines,... See more

Service

Reviewers highlight positive aspects of service, noting that promotions are spot on and machines are... See more

User experience

Reviewers mention positive feedback about the user experience, often highlighting the friendly and welcoming... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Mostly I play at night .the staff member are so welcoming.specally gonzelo

Rated 5 out of 5 stars

Always a warm welcome, and offered drinks/snacks as soon as I entered, various bonus events ( Cash match, Bingo Etc....) Good selection of machines, although a few of them don't seem to pay out fairly... See more

Rated 5 out of 5 stars

A warm welcome and really helpful, friendly staff. Regular promotions and refreshments on offer are the order of the day. Good choice of machines to play in a clean, comfortable environment. Ha... See more

Rated 5 out of 5 stars

Ipswich admirăl casino has a great customer experince. I really enjoy coming here and chatting with the friendly staff, especially Wes and Josh! Cool guys.


Company details

  1. Events & Entertainment

Information provided by various external sources

Luxury Leisure Talarius, trading as Admiral, is a market leading provider of slots and gaming entertainment in the UK. Boasting over 230 high street and seaside gaming venues, Admiral offers the ultimate gaming experience, showcasing the best casino and classic slot games available on both the most technologically advanced slot machines and traditional “fruit machines.” Luxury Leisure Talarius is also home to Kwik Tan, a market leading UV Tanning service with over 40 salons across England, and 5 catering outlets, including ‘The Coffee Trader’.


Contact info

3.7

Average

TrustScore 3.5 out of 5

146 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.7

All reviews

(146)

77 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Walked into the Bromley branch

Walked into the Bromley branch. A man with glasses tallish came in as I was playing and asked for IDs. As I replied in shock saying I’m 38 he interrupted and said you should be happy then it’s a compliment you look young aggressively and said plz leave. Literally that’s what happened and he laughed off my anger when I said will complain over your foul manners called security!!! And kicked me out

26 December 2024
Unprompted review
Rated 1 out of 5 stars

Came to staines and asked about cash…

Came to staines and asked about cash match and the attitude member of staff by the name of Stephenie who was aragant and kept smirking at me when i said i dont keep smirking and when i said i willreport to monica she said she dont care what monica says and kept on being attitude towards me still so i was with a friend of mine who was also disgusted and when finales i was given cash match was given wrong voucher as gonna show on message and no one changed it so i left fully disatisfied i can advise other customers to play else where as save disapointment please get back to me asap possibe

23 December 2024
Unprompted review
Rated 1 out of 5 stars

I lost 1300£ in one day in Admiral…

I lost 1300£ in one day in Admiral Coventry was playing 1£ and 2£ stake in different games on one machine all what it gave me was £20 in bonus that’s ridiculous. When I complained to staff they didn’t even care . These are scammers. The worst casino ever ! Please guys save your money and don’t go there they should be punished for robbing people. The percentage of payout it’s completely wrong!

16 December 2024
Unprompted review
Rated 1 out of 5 stars

The worst casino in UK

First I see reviews and want to see if it's true , now I know that is the worst casino in uk.
The Ipswich admiral is the worst a lady ho she was in the back office, was passing me and straight to my chair instead of going around where was alots of space, after playing 1 h I noticed that machine Is not correct and it's is big scam by prosentige it's should pay out 90% but I think it is more 20% .
Really bad casino.

9 December 2024
Unprompted review
Rated 1 out of 5 stars

Have been playing admiral slots for…

Have been playing admiral slots for quite some time never had a problem with them until earlier this year I made a complaint about jackpot kings the goonies return slot and they haven't bothered to investigate my complaints they even told me to complain directly to the company responsible for the game a company called blueprint gaming who recently responded by saying it's admiral casino who are responsible for how the game plays on the admiral casino site and any complaints should be dealt will by them well I hàve an update for admiral casino sometime in the new year you are going to be part of national TV program that have been investigating gaming sites and gambling sites in general and your going to be asked why you avoid dealing with legitimate concerns by your customers I will be most interested in how you explain not investigating certain games that have recently been tested and have been proven to have a dropoff of over 32% in gameplay yet ADMIRAL CASINO refused to investigate and clearly stated that the game in question is legal???

23 November 2024
Unprompted review
Rated 1 out of 5 stars

Ellesmere Port venue

I went on a family trip to Manchester with my daughter and I popped into the Ellesmere Port venue on Friday the 25th and there was a young girl who had blonde hair working there who smelt of drugs it was so unprofessional I had to leave within ten minutes as I couldn’t tolerate the smell it was so unprofessional

25 October 2024
Unprompted review
Rated 1 out of 5 stars

Avoid all of these scamming robbing…

Avoid all of these scamming robbing companies they are out for one of hing and one thing only to take your money the machines don’t pay only take for 2 weeks straight they have been taking you get a bonus on £2 stake and you win £30 pounds please people don’t be fooled by these billionaires they are sucking our people dry in our communities destroying lives and ruining families they are scum what they are doing to us

2 October 2024
Unprompted review
Rated 1 out of 5 stars

Went into Macclesfield lost 2000 in two…

Went into Macclesfield lost 2000 in two hours almost no wins. Did the same in the last week in the potteries 1500 and 1800 on each day . Some other poor people in tears having also lost £5000 over in a week . Complete rip off scammers. They have now lost my custom for good as they never pay out just take take take and take more. Staffordshire just sitting around don't even offer you a drink. Stay well clear , give your money to charity rather than these scammers!!

22 September 2024
Unprompted review
Rated 1 out of 5 stars

Sheffield never again

Went to Sheffield Admiral, awful terrible experience. Admiral arcade slots are pre programmed to take and take your money, I put 700 and the best i won was 30 quid. I was disgusted, staff could not care if you are destroying yourself No safe guarding for problem gamblers. I saw a lady next to me putting 1K trying to get a bonus on £2 bets without any success. I left feeling sick I don't understand how this is allowed and nobody is monitoring this madness. Never again

20 August 2024
Unprompted review
Rated 1 out of 5 stars

i am sick fed up with this company…

i am sick fed up with this company sending me links for free spins when i need to deposit money so there for they are not free as need to top up that is false advertising and is illegal i am reporting this so am advising everyone to stay away from this sight go on at your own risk so admiral stop sending me emails which are false do not want any more emails from u

31 July 2024
Unprompted review
Rated 1 out of 5 stars

Went to the blackburn one again against…

Went to the blackburn one again against my better judgement, last time I went I did 200 quid in 20 mins and not one pay out! Just been against now against my better judgement as said and done 120 pound in 9 mins and won naff all. Not even a tenner??? There all rigged!! Asked the payout rate and got some bull that there 97 percent? Ha ha what a joke will never come bk again!! Stick to online it's weirdly fairer!!!

29 June 2024
Unprompted review
Rated 1 out of 5 stars

while at admiral i had an accident…

while at admiral i had an accident there i suffer from ibs in which you may have to go to the toilet immediately sometime you dont get to the toilet in time and you end up soiling yourself well this happened to me following from the incident the banned me and deemed what i did was antisocial

16 May 2024
Unprompted review
Rated 1 out of 5 stars

Save your money

Do yourself a favour never go in a admiral arcade slots are pre programmed to take and take your money, staff could not care if you are destroying yourself, just keep you their with free drinks, biscuits, which actually cost you thousands, whilst talking about you and taking the mick. No safe guarding for problem gamblers, would not recommend ever!!

23 May 2024
Unprompted review
Rated 1 out of 5 stars

Really crap and uneducated management…

Extremely poor customer service from Frank really unprofessional and unprepared in his role nothing was working and had a rude attitude asking another member of staff to talk to me because he can't understand" I was speaking perfect English" he was rude. A month or so ago a ticket for £25 was not redeemed as it was not recognised by the machine I was told to return the next day I forgot and remembered today the staff was unprofessinal and had an attitude. Today i reminded them frank told the staff tekkie that I could get the money when I left the shop as I was leaving I reminded them frank acted like he was never told I was then asked for the ticket and explained I wasn't told I needed the ticket. Frank told me I have to wait after waiting an hour he then said if its past a month he cannot do anything about it. The store is a mess the ticket machines don't work only to take money out most of the machines we're not working. And the attitude is extremely poor. He was threatening and disgusting he then said " why is this guy crying over £10. After asking him about the ticket a few times he got an attitude and said it could take hours after reminding him again a few hours later he said it's another 30 minutes he had an attitude problem he needs to be retrained or fired he has an attitude not suited for a managers role. He then fake laughed the whole night as a cover up with customers after I said I was going to write a bad review.

Date of experience: 01 June 2024

1 June 2024
Unprompted review
Rated 1 out of 5 stars

Yesterday I witnessed a member of staff…

Yesterday I witnessed a member of staff at the Admiral St Helens venue tell a regular customer (Lesley) not to play certain machines because they had paid out.
Not only that,but when I won the member of staff was counting what I had won and both the member of staff and this same customer was discussing what I had won.I have always wondered why this customer and her son win large amounts on a regular basis the odds of winning in these places are low but there even lower when a member of staff is helping certain people to win why she watches everyone else fill up the empty machines really more fool us for going in there in the first place we definitely won't be returning.

4 May 2024
Unprompted review
Rated 1 out of 5 stars

Only play poker in these sespits

Only play poker in these sespits. Lost every time in 10 outings, Catford, Bromley and Orpington. You put £100 in, you are lucky if you get £50 back. Should be investigated by gambling commission, also a lot of low life scum just dossing in there.

4 May 2024
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look