Admiral Slots Reviews 

146
TrustScore 3.5 out of 5

3.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 75 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently highlight the staff as friendly, welcoming, and helpful, often offering refreshments and engaging in pleasant conversation. Many appreciate the positive atmosphere and clean premises, noting a good selection of machines and well-organized operations, contributing to an enjoyable visit. Conversely, a small portion of people felt dissatisfied with certain staff interactions. Some reviewers reported experiences with unprofessional conduct, feeling unwelcome, isolated, or being asked to leave without clear explanations. These customers described feeling disrespected and that their concerns were not handled appropriately.

What people talk about most

Staff

Reviewers mention positive feedback about staff, highlighting their friendliness, helpfulness, and welcoming... See more

Product

Users describe ambiguous interactions with the product, with some customers reporting significant losses,... See more

User experience

Customers generally report positive experiences with the user experience, often highlighting the friendly and... See more

Service

People report ambiguous experiences with service, with some customers having a very bad experience, even to... See more

Location

Clients share ambiguous opinions on location, with some reviewers having very negative experiences, such as... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Always a warm welcome, and offered drinks/snacks as soon as I entered, various bonus events ( Cash match, Bingo Etc....) Good selection of machines, although a few of them don't seem to pay out fairly... See more

Rated 5 out of 5 stars

A warm welcome and really helpful, friendly staff. Regular promotions and refreshments on offer are the order of the day. Good choice of machines to play in a clean, comfortable environment. Ha... See more

Rated 5 out of 5 stars

Love going to Eastbourne Admiral in the town centre as im always made to feel welcome and it is always very clean. The staff are are all friendly


Company details

  1. Events & Entertainment

Information provided by various external sources

Luxury Leisure Talarius, trading as Admiral, is a market leading provider of slots and gaming entertainment in the UK. Boasting over 230 high street and seaside gaming venues, Admiral offers the ultimate gaming experience, showcasing the best casino and classic slot games available on both the most technologically advanced slot machines and traditional “fruit machines.” Luxury Leisure Talarius is also home to Kwik Tan, a market leading UV Tanning service with over 40 salons across England, and 5 catering outlets, including ‘The Coffee Trader’.


Contact info

3.7

Average

TrustScore 3.5 out of 5

146 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.7

All reviews

(146)

77 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Well really

So , first off I don’t mind losing a bit on slots… it’s kind of expected overall . What I do mind is walking into an establishment, playing 15 different machines and never being up on any single one of them …. Just burning through money like the greedy scam boxes they are. £1,000 down inside 2 hours . This isn’t the first time that similar has happened in your venue either! I should thank you really as your establishment has managed to put me off slots for life…( let’s be honest it’s all just an elaborate con anyway) . I did enjoy playing and have never minded losing a bit , but the sheer greed and RTP rubbish has opened my eyes…. So thank you Admiral … the sooner you and others go out of business the better… an absolute stain on society.

17 November 2022
Unprompted review
Rated 1 out of 5 stars

Trustpilot reviews

Trustpilot reviews

Review of AdmiralCasino.co.uk

Trevor Heyliger
1 review
GB
Rated 1 out of 5 stars
3 hours ago
I have visited your venue in the…
I have visited your venue in the Luton's Town Centre and your staff members customers services are not efficient as many times will be losing £500 on the machines and they never come to even offer me a proper cup of coffee all they do is stand and wait until I call them.
This venue has been recently renovated and as they were doing renovation they were still allowing people who are not registered to be playing the machines .
There is a black or dark-skinned guy who usually take my money out of the machine without asking if I have finished playing on numerous occasions whereby I had become intolerant with his conduct and decided to express my annoyance .
One morning early I was about go into the venue after withdraw some money from the cash point and he said I can't go in and I asked why then he told me to ask the manager.
Many times I have seen other female staff members be fiddling with the machines un-neccessarilly thus after the engineer has visited for the week.
Lots of customers complained of the staff members ( Polish,Hungarians, Russians etc ), are being racist towards the normal blacks( Africans) who visit those venues.
They are not being treated fairly

Date of experience: 11 November

3 November 2022
Unprompted review
Rated 2 out of 5 stars

Not really a bad casino near Nottingham

Not a bad place to play online. I also play in the local casino. However, I was not impressed when I walked into the casino last weekend and a staff member on duty had reserved two slot machines that I usually play on for someone not actually due to visit until later that day, at least 3 hours prior to them visiting the casino. Instead, I used another slot machine as I don't exactly want to keep playing the same slots on every single visit.

In regards to the reservation that was in place, I understand that slot machines can be reserved during the day but I'm under the impression that reservations are only for customers that are at the casino that have either nipped out for a cigarette, for a short break or if they have gone to the toilet and not reserved for a later time i.e. 'booked in advance' for another customer especially when they rang up to reserve. Despite this the staff member on duty told that someone rang up to reserve two slot machines and they weren't going to be available for the rest of the night - how is this acceptable to customers that are in the casino and wanting to play that slot machine?

Other than that little rant, the casino I visit is usually very good with some of the staff that are genuinely kind and cheerful, it's the staff like that whom make me want to return, not just for gambling and the fun of it all but mainly for the conversation I can have with the staff. I do like the tournaments they have frequently too.

Overall, 3 stars but I would consider stricter rules on reservations, perhaps hire more staff or do some character building and keep up the good work with the tournaments and bonuses.

Update - 17/01/2023
Absolutely fuming! A staff member at the casino in Beeston has been speaking to a customer on the phone about me. How on Earth are they still hired in that place? Disgusting breach of confidentiality and information! Lose staff like this or lose regular customers!

Update - 09/04/2026
Closed my online account abruptly during gameplay, refunded the amount in my account but now account closed due to financial checks apparently. Why not carry out regular surveys, each quarter, like a financial check in to locate actual problem gamblers!

12 November 2022
Unprompted review
Rated 1 out of 5 stars

I've been playing your slots a couple…

I've been playing your slots a couple of times a week for about 6 months now and found your slot are set to the bear minimum payout, its nearly impossible to walk out of your arcade with more money than you went in with, I've not managed it anyway? I think its unfair and a bit of a con. I don't mind losing but when you've no chance at all what's the point.

8 October 2022
Unprompted review
Rated 2 out of 5 stars

The website is nice and easy to use but…

The website is nice and easy to use but boy are the odds of winning low. Confirmed by 15 free spins on a real money go winning me 40 pence off a £1 per spin stake. 40.... pence... It is very easy to lose a lot of money here so I have self excluded and will go to a place that has better odds. Some of the games are very dated. Just play with money you are prepared to lose, because you will.

26 July 2022
Unprompted review
Rated 1 out of 5 stars

Joined admiral after hearing nothing…

Joined admiral after hearing nothing but good about the site. My friend referred me, I deposited £25, bet £1 spins and won absolutely nothing back. Spent the last of my money on this website. Very disappointed.
chloeh78

10 May 2022
Unprompted review
Rated 1 out of 5 stars

absolutely disgusting payout…

admiral have absolutely disgusting payout percentages on the 100 pound jackpot the ones with martians boogie nights etc ive been in admiral 6 times in the last month in 3 different venues and had my eyes ripped out every single time there like vacuum cleaners its almost impossible to get a game for your money and i mean i put hundreds of pounds into them cabinets the chances of getting a jackpot are very very slim there awful i played 5 different cabinets without a jackpot losing about 350 in each cabinet my highest win was 60 quid they are vile as a company theres no wonder the admiral arcades get slagged off all over youtube and gambling forums please avoid at all costs

10 March 2022
Unprompted review
Rated 1 out of 5 stars

Owe me £150 - SCAM

Owe me £150. No im not salty about losing money more that i tried there new "admiral slot" branches put a ticket in with £150 it was shredded by a machine malfunction. Ive been chasing there "management" about my money for 2 weeks and no one will speak to me. Losing to a bet and losing money to a machine shredding it are two different thigns

27 February 2022
Unprompted review
Rated 1 out of 5 stars

Rated 1 out of 5 stars

Rated 1 out of 5 stars
2 days ago
Bad environment - Admiral Camberwell
Worst Gambling Experience ever. Staff was unhelpful, very loud and unprofessional. There was someone’s personal music playing in the shop. Customers were walking in and out the shop constantly and some wasn’t even playing machines. At one point i even saw staff buying and smoking illegal substances in the shop. Is this acceptable for your company ? Where’s the management ?!

1 February 2022
Unprompted review
Rated 1 out of 5 stars

Disgusting place I go and play there…

Disgusting place I go and play there magic 10 slots and most of the time they a reset while playing management say oh we will get it fixed which they don't called in today played said machines same as usual resetting I put 80 in got to 85 pressed collect and there was 10 in the machine the employee filled this machine 3 times all the coins going in are going into the box at bottom of machine and not in the hopper like there supposed to this company should be closed bunch of thieves

23 December 2021
Unprompted review
Rated 3 out of 5 stars

Not as great as I thought

First of all the staff were lovely and it started off as a great experience winning play back money and sometimes leaving on a win, great venue great games, however I realize now my luck was probably because the venue had just opened, higher pay outs for the first month or so to retain custom!!! lately regardless of which machine I choose or slot I play or the amount of money put in, I barely win 50p to keep playing and this was not a one off this was my last 5 visits....not a penny. So thank you for the first couple of months but I wont' be returning, I understand the concept of gambling but there is certainly no fun in gambling if you don't get the slightest win here and there. I used to enjoy an hour or so, but the money I take in with me is literally gone within minutes, its not worth the effort.

6 July 2021
Unprompted review
Admiral Slots logo

Reply from Admiral Slots

Hello,

Thank you for taking the time to review our services. Firstly, I would like to apologise for the delay in our response.

We are the market leader in the industry and our customers win regularly – whether that be little and often or big wins occasionally, and we’re sorry you didn’t get to experience this on your most recent visits.

We would love for you to come and try us again; we’d ensure you’d receive the best customer service too!

Please can you email our customer care team at customercare@admiralslots.co.uk and let us know your preferred venue location, as we’d love to welcome you back.

Thank you,
Sarah – Admiral Slots

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look