ADNTRO Reviews 

654
•
TrustScore 4 out of 5

4.2

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Rated 2 out of 5 stars

1. FAQ says Q: Do I have to pay for a subscription? A: Not to access your reports. The subscription gives you access to updates and features like GeneAI; the first three months are free, an... See more

Rated 5 out of 5 stars

ADNTRO makes the uploading of Raw DNA data from other sites simple and easy. They offered a fair price to view an Ancestry Report and Haplogroup data. They offer a lot of other categories besides A... See more

Company replied

Rated 5 out of 5 stars

Better than expected. Great app and fascinating data! It was totally worth it and the whole process took less time than initially thought. Maybe the database focuses slightly more on W... See more

Company replied

Rated 5 out of 5 stars

At first i was very disappointed of ADNTRO. The ethnicity results i got were completely wrong but since the new update it's one of the most accurate DNA Results of all DNA test providers! What I parti... See more

Company replied

Company details

  1. Medical Laboratory
  2. also in
  3. Fitness and nutrition
  4. Toiletries Shop

Written by the company

Genetic company aiming to provide as much information as possible from your genetic code - A partner for your genetic journey


Contact info

4.2

Great

TrustScore 4 out of 5

654 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 88% of negative reviews

Typically replies within 48 hours

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4.2

All reviews

(654)

59 reviews in the last 12 months

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Rated 5 out of 5 stars

ADNTRO provides the best in DNA analysis

ADNTRO is the most informative DNA and ancestry company. Data is displayed in an easy to understand dashboard that provides ancestral as well as health data.....very specific and informative.

8 September 2025
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Reply from ADNTRO

Thank you so much for your kind words, James!

Rated 5 out of 5 stars

I like that you could give me my…

I like that you could give me my Maternal haplogroup, and my brother his Y-DNA. I also liked how you tell us how much Neanderthal and Denisovan DNA we have. I really like this site, and will recommend it to everyone I know.

2 September 2025
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Reply from ADNTRO

Thank you so much for your review, Kimberly!

Rated 5 out of 5 stars

Your service and what you can learn…

Your service and what you can learn about your genetic background is outstanding. I have always said since I learned about Neanderthal man that I believe I have connections to it and thanks to you I had it confirmed and I also learned that I have connections to Denisovan man.

20 August 2025
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Reply from ADNTRO

Thank you for your review, Hostmann! We’re delighted to hear that you enjoyed discovering more about your genetic history.

Rated 4 out of 5 stars

Results

you pretty much was on target with most test. I would like to see more BP meds and what i am allergic too. Also more health problems. Drs. always say I have an autoimmune disease but don't know which one. Thank you for what u do.

16 August 2025
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Reply from ADNTRO

Thank you so much for your review, Marlene! We’re glad you enjoyed your results, and we truly appreciate your suggestions to help us keep improving.

Rated 3 out of 5 stars

Great for health insights, but ancestry results disappointed

I had a mixed experience with ADNTRO. There are aspects of their DNA test that I really enjoyed, and others that left me with significant concerns.
The good part: ADNTRO offers detailed insights in areas like nutrition, sports, personality, and especially health, which I found very helpful and well aligned with the results I've received from other DNA testing companies. The reports are clear, easy to understand, and generally consistent across platforms. These features are definitely a strong point.
However, I was disappointed by the "Know Your Origins" section. The first time I tested directly with ADNTRO, the results showed a balanced ancestry composition 44% European and 44% Native American which matches what I’ve seen from four other DNA services.
But when diving deeper into their breakdown, ADNTRO reduced my European ancestry from 44% to just 2%, and increased my Native American ancestry from 44% to 98%. This felt to me like a clear racial bias in the interpretation. I'm not saying it was intentional, but as a user, I felt that a part of my identity was disregarded despite being confirmed consistently by other reputable companies.
Another feature that didn’t seem very useful was the "Labs" section, which shows how my data is related to their scientific team. Honestly, I would have preferred a matchmaking feature with other users, something many other platforms include and which adds a lot of value.
To sum up, I’d give ADNTRO an average rating. While I really appreciated their health and wellness reports, the way they handled ancestry estimation left me quite disappointed and made me question the balance of their algorithm.

18 August 2025
Rated 5 out of 5 stars

Extremely informative

Extremely informative. Found lots out about my ancient ancestry

30 July 2025
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Reply from ADNTRO

Thank you so much for your review!

Rated 5 out of 5 stars

It was informative

It was informative. I wish someone could explain in more detail what my DNA shows

9 June 2025
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Reply from ADNTRO

Hi, thank you for your review and rating of ADNTRO. If you're interested in exploring your results further, you'll find GeneAI in the Community section, a tool that lets you 'talk to your DNA' and gain new insights from your data.

Rated 2 out of 5 stars

I uploaded my DNA to the site

I uploaded my DNA to the site, but the ancestry results seemed inaccurate compared to those from other companies. I reached out for an explanation, and although they initially responded and asked for screenshots of my other results (which I sent), they never followed up. Despite trying multiple times, I received no further communication. Additionally, it's disappointing that access to your results is restricted after a year—especially considering that you've paid for the service. Overall, not a great experience.

20 May 2025
Rated 5 out of 5 stars

Love the insights they provide to my health journey.

Brilliant data points to better understand how to improve your healthcare. They always come up with new markers. Love the insights they provide to my health journey.

11 May 2025
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Reply from ADNTRO

Thank you for your review! We're glad to hear that the data and markers we provide are helping you on your journey toward better health.

Rated 5 out of 5 stars

Great experience, excellent service with ADNtro!

I had a great experience with ADNtro! The app and interface are really nice, and I loved how detailed yet easy-to-understand the report was. Their customer service truly stands out — quick, friendly, and extremely helpful with any post-sale or follow-up questions. Highly recommend it to anyone curious about their DNA.

27 April 2025
Unprompted review
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Reply from ADNTRO

Thank you so much for your kind words, Joan! We're very happy to hear you had a positive experience with ADNTRO and found both the platform and the report helpful and easy to understand. Our team is always here to support you!

Warm regards,
The ADNTRO Team.

Rated 5 out of 5 stars

Impressive reevaluation of my 23andme data

The progress shown after reevaluating my 10 years old 23andme data was impressing. Your results describe me much better and in greater detail than the 23andme analysis. And it feels much better to have the data handeled according to european standards.

6 April 2025
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Reply from ADNTRO

Hi there,

Thank you so much for your kind words and for sharing your experience!

We're thrilled to hear that you found the reevaluation of your 23andMe data impressive. At ADNTRO, we work hard to provide deeper insights and a more personalized understanding of your DNA—so it's wonderful to know that our analysis resonated with you on a more meaningful level.

We also truly value your trust in how we handle data. Respecting European data privacy standards (like GDPR) is a core part of our commitment to transparency and user-first ethics, so it’s great to hear that this gave you added peace of mind.

Thanks again for choosing ADNTRO. If you ever have questions or want to explore your results further, we're always here to help!

Warm regards,
The ADNTRO Team 🧬

Rated 2 out of 5 stars

Ancestry results are terrible and they ignore me about it!

The reason I'm not rating them 1 star is that they did eventually reply to my 1st chat message -- 8.5 days after I sent it --and I can't claim that what they wrote was really unreasonable. It was kind of laconic, but I ultimately felt it sufficiently allayed my concern.

So I eventually paid them for ancestry (autosomal) results, but when I saw them I immediately noticed they're almost totally incorrect for an individual of my ancestry, judging by the findings of the properly performed DNA studies.
So I contacted ADNTRO soon afterwards, almost 2 weeks ago, asking that they run another calculation while providing them limits that I feel are reasonable for the hoped-for results. However, they still haven't responded to my request and seem intent on ignoring me.

You can easily see that the staff member for ADNTRO concluded their reply to the last review with the statement, "We are always willing to help our customers to have a good experience with ADNTRO". On another occasion they claimed they operate by the highest standards of fairness. How do these statements square with their indifference toward me? At least on this site I've been treated considerably better by LivingDNA -- a company that's more expensive than ADNTRO for recent ancestry results, but evidently they are more deserving of your money as both their algorithm and treatment of customers are better.

25 March 2025
Unprompted review
Rated 3 out of 5 stars

Results mistaken, some functions don't work.

For example back in the day there was no correlation between big 5 and mbti, they fixed that for now, found and other misfunction that resetting my password doesn't load.

27 February 2025
Unprompted review
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Reply from ADNTRO

Hello Modestas, we appreciate your review. If you have any kind of problem with your account, remember that you can always contact our technical support through our website or by sending an email to hello@adntro.com. We are always willing to help our customers to have a good experience with ADNTRO.

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