ADNTRO Reviews 

654
•
TrustScore 4 out of 5

4.2

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Rated 2 out of 5 stars

1. FAQ says Q: Do I have to pay for a subscription? A: Not to access your reports. The subscription gives you access to updates and features like GeneAI; the first three months are free, an... See more

Rated 5 out of 5 stars

ADNTRO makes the uploading of Raw DNA data from other sites simple and easy. They offered a fair price to view an Ancestry Report and Haplogroup data. They offer a lot of other categories besides A... See more

Company replied

Rated 5 out of 5 stars

Better than expected. Great app and fascinating data! It was totally worth it and the whole process took less time than initially thought. Maybe the database focuses slightly more on W... See more

Company replied

Rated 5 out of 5 stars

At first i was very disappointed of ADNTRO. The ethnicity results i got were completely wrong but since the new update it's one of the most accurate DNA Results of all DNA test providers! What I parti... See more

Company replied

Company details

  1. Medical Laboratory
  2. also in
  3. Fitness and nutrition
  4. Toiletries Shop

Written by the company

Genetic company aiming to provide as much information as possible from your genetic code - A partner for your genetic journey


Contact info

4.2

Great

TrustScore 4 out of 5

654 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 87% of negative reviews

Typically replies within 48 hours

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4.2

All reviews

(654)

53 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I love the dna results

I love the dna results, they are spot on with my family tree. Everything is very accurate on the site.
I really enjoy the medical parts to watch for and the scores for them too. I have symptoms of a few (and they run in my family as well) of my results and made a dr appointment! :)

8 August 2024
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Reply from ADNTRO

Thank you very much for your review, Penny. We love hearing that you liked your results and that they have been helpful in taking care of yourself.

Rated 5 out of 5 stars

Good experience with support and nicely looking reports

I've had some problems with my data and the support helped me very quickly to fix the problems. I'm pleasantly surprised and most of the reports I've seen so far seem to be correct (in regards to the displayed trait).

14 August 2024
Unprompted review
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Reply from ADNTRO

Thank you very much for your review, Alexander. We are glad to hear that our team has provided you with good support and that you are enjoying your results.

Rated 5 out of 5 stars

After researching online

After researching online, I ultimately chose ADNTRO to get a whole genome sequencing. I'm super into becoming the best version of myself & they helped me understand so many things. I've been in communication with them for multiple months (I have a lot of questions :D ) and they always respond to my questions and I see they go the extra mile. I don't want to make this review too long but today after seeing they again helped me figure out a new thing I discovered I felt like doing something nice for them. They are awesome!

6 June 2024
Unprompted review
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Reply from ADNTRO

Thank you so much for your wonderful review, Adriana! We're thrilled to hear that your experience with ADNTRO has been so positive.

It’s great to know that our efforts to go the extra mile have made a difference for you. Your kind words and appreciation truly motivate us to keep providing the best service possible. If you have any more questions in the future, don't hesitate to reach out!!

Rated 5 out of 5 stars

It really helped me realize how to…

It really helped me realize how to better my mental experience by learning about my predisposition genetically. I'm noticing an improvement steadily in my mental health and physical health. Thank you so much!

25 June 2024
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Reply from ADNTRO

Thank you so much for your review, Michael! We are thrilled to hear that our information has helped you improve your mental and physical health.

Feedback like yours motivates us to keep working diligently on this project every day. We’re glad to be part of your journey towards better health!

Rated 1 out of 5 stars

Very inaccurate report

Finally I received the report about my ancestry and my ethnicities. My ancestors were mostly white Spaniards and Portuguese people. The report shows that I belong to afro Caribbean people. Very inaccurate report. It is very different from other dna companies that I was tested before. They can't answer my questions.They are very inaccurate in their reports.Probably they don't have enough populations in their report. I am very disappointed. I don't like that I received a message from the company complaining that I gave my opinion about the service. Their answer is not regarding the issue that I complained about. Also they tried in private message to get the customer to remove the opinion.That is highly unprofessional. I have the right to have my opinion about my experience with them.
Again,I am very disappointed with them.

29 June 2024
Unprompted review
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Reply from ADNTRO

Dear customer,

Thank you very much for your response, we have been asking and it seems you complained because you did not received your Paternal haplogroup (Y-DNA); and the reason is that seems you selected when registering the sample, the gender as a Woman. Hope this helps to solve part of the issue.

We will keep improving as we have been doing since our inception and hopefully improve your results.

Kind Regards.

Rated 5 out of 5 stars

Seems to me to be accurate on issues

Accurate results seems to be in order. 8 would recommend the company to keep on .

9 June 2024
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Reply from ADNTRO

Thank you for your review Robert, we are glad that you find our results accurate.

Rated 5 out of 5 stars

Uploading Raw DNA Data to ADNTRO for Haplogroup data

ADNTRO makes the uploading of Raw DNA data from other sites simple and easy.
They offered a fair price to view an Ancestry Report and Haplogroup data.
They offer a lot of other categories besides Ancestry as well. Nutrition & Fitness; Behavior; Health; Labs; and Community.
Well Worth the minimal investment to Explore and Sample all their site has to offer.

6 June 2024
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Reply from ADNTRO

Thank you very much for your review, Kirk! We are glad to hear that you have taken full advantage of our platform and found value in your results.

Rated 5 out of 5 stars

Useful and easy to understand

Adntro provided me with useful information using my 23 and me raw data. Information is given in a easy to understand format not all the medical jargon.

8 June 2024
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Reply from ADNTRO

Thanks so much for your review, Jessica! We're glad you were able to understand your results easily.

Rated 1 out of 5 stars

Very bad experience.

I upload this raw dna to this company to see what difference will I get because I got 10% off and it was extremely inaccurate. I took 23andme and ancestry and both of them were accurate, but this one is a joke. Don’t waste your money on company that are unknown. Even myheritage is more accurate.

5 June 2024
Unprompted review
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Reply from ADNTRO

Many thanks for giving your feedback, Juan. We are constantly working in improvements for the report and releasing new features and we are already working on an update of ancestry.

Rated 4 out of 5 stars

I'm happy to see my haplogroup

I'm happy to see my haplogroup . I'd like more information on certain breakdowns. The help by email is so fast I appreciate how detailed my representative was that helped my situation I had.

24 April 2024
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Reply from ADNTRO

Thank you very much for your review, Sunflower! We're glad you're pleased with your results, and we truly appreciate your positive feedback on our customer service.

Rated 5 out of 5 stars

I love adntro

I love adntro, specifically learning about each memeber in my families genetic personality type, it is so interesting, I have four kids and deep diving into their dna has helped me understand each of them better.

18 May 2024
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Reply from ADNTRO

Thank you very much for your review, Colleen. We are delighted to hear that this DNA journey is a trip that the whole family enjoys!

Rated 4 out of 5 stars

To start went for haplogroup but

To start went for haplogroup but health genetics surprising interesting and pretty accurate from my view.just wished they gave build 38 haplogroups if you have the data from WGS files.

18 May 2024
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Reply from ADNTRO

Thank you very much for your review, we will take your comment into account to continue improving.

Rated 5 out of 5 stars

ADNTRO: the perfect genetic test for the curious who don't want to share their info with the world

I think that ADNTRO is the perfect genetic test for those who just want to learn about themselves, without connecting to databases in the wider world. It provides clear insights into your genetic makeup, ancestral migration, even how well you are likely to respond to different types of drugs, foods, or sports training. The wide range of topics they offer insight into is amazing, and they're adding new ones all the time. If you struggle with unknown health problems, it can be helpful in narrowing down what to really look into in order to find the root of the problem.

Some things like are more verifiable than others like: "more predisposition than the population average" to sporadic (not hereditary) breast cancer - well, that was true, and happened about 9 years before I got ADNTRO. Skin tanning was so low it was nearly off the chart, which is true. I'm a redhead and tanning is not in my cards... or apparently my saliva sample. Do they get the personality things right? Well - they're not far off and self work and life experience shape who we become. It's hard to get that from spit. Still, it's an interesting dive into self exploration.

29 April 2024
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Reply from ADNTRO

Thank you very much for your review! Messages like yours remind us why we do this work, and we will continue striving to make ADNTRO the best platform for embarking on this wonderful journey with DNA. Thank you for taking the time to write this wonderful review and for being part of our community.

We hope you love the updates we have prepared!

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