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Review summary

Created with AI, based on recent reviews

Looking at 71 reviews, reviewers had a great experience with this company. Customers consistently praise the staff for their helpfulness, friendliness, and expertise, which significantly enhances their activity experiences. The booking process is frequently highlighted as easy, intuitive, and efficient, making it simple for people to find and secure their desired activities. Reviewers also appreciate the excellent service and the overall positive user experience, often noting the smooth organization from booking to the activity itself. Many people found the locations splendid and the activities themselves to be exciting and memorable. However, some customers also noted issues with booking, such as activities being unavailable after payment or reservations being made for days when the activity was closed. A few people reported a lack of professionalism and accountability when problems arose, with some experiencing difficulties in getting their money back or receiving conflicting information. Additionally, a small number of reviewers mentioned challenges with communication, particularly regarding language barriers with instructors or unclear meeting point descriptions.

What people talk about most

Staff

Customers had positive experiences with staff. Reviewers consistently praise the professionalism,... See more

Service

People report positive experiences with service. Customers consistently praise the excellent organization and... See more

Booking process

Customers consistently note positive experiences with the booking process. Many reviewers found the booking... See more

Location

Clients share positive opinions on location, frequently highlighting the beautiful and majestic scenery, such... See more

User experience

Consumers find the user experience to be positive. Many reviewers highlight the smooth and seamless process,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Booked a last minute kayaking session on lake geneva. Was easy to find a session and book. Price was cheaper than paying local prices. When the time slot we had booked was unavailable they contacted m... See more

Rated 5 out of 5 stars

We used Manawa to book our kayak excusion in Tenerife. The location was splendid at the punta de teno where we started our journey. We saw los Gigantes which are spectacular. We could enjoy the snorke... See more

Rated 5 out of 5 stars

I had such a great time surfing with Manawa! The vibe was super friendly and relaxed, but also very professional. Booking was super easy and intuitive, and even when I had to make some changes it was... See more

Rated 5 out of 5 stars

Used Manawa to book my Raclette Rubber Boat Tour on Lake Brienz, Interlaken. The event was a magical experience with excellent food, wine and lovely scenery. Could not ask for more. The boat driver wa... See more


4.2

Great

TrustScore 4 out of 5

802 reviews

5-star
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1-star

Replied to 35% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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Rated 5 out of 5 stars

Family rafting through the Imst gorge

Family rafting through the Imst gorge in Tirol, Austria. Fantastic beginner experience with a great instructor. Beautiful surroundings, some nice rapids, great fun all around for my 11 year old daughter and myself.
Looking for info, booking, payment and communication with Manawa was all very transparent and user friendly. Awesome.

4 August 2025
Unprompted review
Rated 4 out of 5 stars

Booked a last minute kayaking session…

Booked a last minute kayaking session on lake geneva. Was easy to find a session and book. Price was cheaper than paying local prices. When the time slot we had booked was unavailable they contacted me to arrange an alternative. Very efficient.

1 August 2025
Unprompted review
Rated 5 out of 5 stars

We used Manawa to book our kayak…

We used Manawa to book our kayak excusion in Tenerife. The location was splendid at the punta de teno where we started our journey. We saw los Gigantes which are spectacular. We could enjoy the snorkeling during this activity. The guide was very entertaining and explained a lot of stuff about the site. We recommend this activity and we wish to come back soon :-)

31 July 2025
Unprompted review
Rated 5 out of 5 stars

Challenging and fun - great guide!

We had a great experience with Tom as a guide. We had a nine year old in our group but was never rushed trough the route. It was challenging and lots of fun. Beautiful nature.

31 July 2025
Unprompted review
Rated 5 out of 5 stars

I've used Manawa multiple times now for…

I've used Manawa multiple times now for booking activities on my travels, and I can't recommend them enough. The service is consistently 5-star, making the entire process a breeze.
Booking and payment are incredibly easy and secure. The website and app are very user-friendly, and it's quick to find and book an activity, with a range of secure payment options available.
I'm always impressed by the sheer variety of activities available. Whether I'm looking for a thrill like canyoning or something more relaxed like a kayaking tour, I can easily find a fantastic selection of options, all in one place. The descriptions for each activity are excellent, providing all the information you need to feel confident in your choice. They give you a clear understanding of what to expect, from what to bring to the skill level required.
On the one occasion I had an activity cancelled due to bad weather, the customer support was truly excellent. They were quick to get in touch, helped me process a refund without any hassle, and even offered to assist in finding an alternative activity. Their responsive and helpful approach turned a potentially frustrating situation into a positive one.
Overall, Manawa is my go-to platform for adventure activities. The ease of use, wide range of choices, excellent information, and fantastic customer support make them stand out. I'll definitely be using them again for my next trip!

1 August 2025
Unprompted review
Rated 1 out of 5 stars

Had to cancel due to a sudden…

Had to cancel due to a sudden bereavement but we we still charged 50% of the price. The activity was booked for a few days after we cancelled, not last minu. Total lack of empathy and a pretty poor show

20 October 2024
Unprompted review
Rated 5 out of 5 stars

Fabulous!

Easy, informative booking system. Friendly and efficient on arrival at the site. Absolutely glorious setting for a couple of hours on a Pedalo in the Gorge. Very memorable, would definitely recommend and use again.

18 July 2025
Unprompted review
Rated 5 out of 5 stars

We booked a snorkeling tour through Manawa…

We booked a tour including for visiting the vanilla farm, the pearl farm. It was very interesting facts about their products. The scenery was beautiful. We loved the snorkeling in Raiatea especially the drifting snorkeling. The coral reefs are amazing and the fish are so colorful. I am not a good swimmer. Our tour guide Terihaugh helped me the entire time (thank you). Love ❤️ the lunch especially poisson cru and the chicken with rice. A big bonus of the show making coconut milk. A great way to have a meal on the beach with fish swimming around your feet. This is our favorite snorkeling spot. We had a blast because of Terihaugh’s professional manners.

15 June 2025
Unprompted review
Rated 5 out of 5 stars

I booked a flight to the underwater…

I booked a flight to the underwater waterfall and along the south coast in Mauritius and was absolutely thrilled. It was an incomparably impressive experience. It was uncomplicated and extremely well organized. The view of the waterfall was perfect. I highly recommend it.

23 June 2025
Unprompted review

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