AdRoll Reviews 

Good product, but needs to work on customer service and attention to detail - biggest challenge and frustration

Great Service, thank you!

Love it! Our point of contact is incredible to work with. The company is very thorough and helpful and know exactly what they're doing. They give great advice and have helped elevate our brand awareness immensely!

The level of account management that exists with AdRoll is what brought me back. Very clean and easy to understand reporting, regular communication, proactive suggestions, and great creative execution!

The last year has been a learning curve for us, understanding how best to leverage AdRoll to support our company's wider campaign activities, and help us achieve our marketing objectives. The way we work with partners has presented some challenges, but our account manager has helped us every step of the way in getting as much out of AdRoll as possible. My only wish would be to have regular QBRs to analyse what's working and what's not, form a holistic overview level, with our account manager, who's best positioned to advise us on changes of tactic, or new features we can leverage.
Thanks

Excellent product! I highly recommend it for anyone looking to increase their sales at a low CPA.

I have been very happy with my experience with AdRoll.

Thanks for helping our business. Please continue to be the same or get better

Want more flexibility with who I retarget and how often.

Not seen any conversions yet. The only conversions I have are from you guys testing.

AdRoll is a legitimate platform for buying remarketing ads. Their customer support team is very responsive and they can drive impressions at scale. Unfortunately, they don't have any reliable technology to measure the CVR lift so you'll need to rely on your own tools to measure that.

I have NOTHING positive to say about this company. From their poor quality dashboards and uneven to the ineptitude of every support person I've dealt with to the utter waste of money that is their system, the only upside to this product is that it's easy to use. If you want to essentially light your marketing dollars on fire or just straight up throw it in the trash, this is a way to do it.

made it a lot easier to consolidate when it came to ad platforms. like the reporting

That is the best remarketing platform ever created!

Absolutely AWFUL customer service. You will never get a meaningful answer on anything! The platform is also extremely limited in terms of what advertisers can control. There is no way to exclude ad placements, control days or times when ads run, make bid adjustments and so much more.

One of the worst advertising company I had ever used.
Poor products and services, lots of bugs on the product.

They will ask for you to pay though you don't use their products.
It's been years we been using Adroll for our marketing campaigns purpose.

On 5th of April, 2019 our account was suspended because of overdue payment.
And from onward of 5th April, 2019 all our campaign were paused whereas only one campaign (Facebook re-targeting campaign) been continuously running coz of some bugs issues in Adroll inspite our account been suspended on 5th of April 2019.

The only Facebook camping been running without after 5th of April, 2019 till 21st May, 2019. In between the time the Facebook campaign had generated invoice without letting us knew. We don't know how come a suspended account have one campaign keeps running whereas other campaign been paused.

On 21st May, 2019 we had cleared all our past invoices which was generated during our account been suspended. And after paying all the invoices my account been resumed and I had stopped all my campaign manually.

But though all my campaign been stopped, only the Facebook campaign been running coz of bugs issues and generated invoices. And we been deducted for that invoices after stopping our campaigns.

When I had raised this issues to the Adroll support they had realized the issues of bugs in Adroll and Facebook.
They took more than 2 weeks to resolve the bugs and held me keep awaited for our answers.

I had asked for them to refund which is been charged by us because of bugs in the Adroll. They told me that I will get refund only my for those invoices which been charged after 21st May, 2019.

But they are not agreeing to refund all my money which i had paid invoice which were generated from our account been suspended (5th april, 2019).