ADT USA Reviews 4,848

ADT agent invaded my home intimacy by making totally inappropriate comments while calling because of a false alarm. I tried to file a complaint and they denied the call ever took place. ADT is unreliable, invasive and alltogether rude, I feel intimidated and insecure in my own home because of their agent behaviour

When Safe Home Security was taken over by ADT I immediately canceled my account. Took about 45 minutes. However, they continued to bill me, Contacted through their website and spoke to an agent in their chatroom. Another 30 minutes last Thursday, April 2, 2026. He couldn’t help and the soonest anyone can get back to me is on April 7th. They have now charged my American Express which was only listed with Safe Home. I switched to Safe Home because I had so many issues with ADT in the past. Now I have to go through the process of filing a dispute. Horrible company! I should have to give permission for any credit card transactions.

I was under contract with ADT for five years once my contract ended. They decided to automatically put me on a month-to-month billing and when I called and asked them, why were they still billing me? They told me about the month to month billing service and that I would have to give them a 30 day notice if I did not want to be on a month-to-month billing that is not the way a contract works. I have been calling them asking questions about once my contract ended my alarm system in the middle of the night is constantly going off telling me to check my Wi-Fi system that there’s a Wi-Fi default. And my doorbell is flashing all kinds of colors. And ADT told me that it was nothing they could do about it because I no longer have service with ADT. If I am no longer under the contract with ADT, then all of the system should’ve been disconnected under ADT. I know this is a tactic to try and force me into another contract with ADT, but it’s not going to happen. I will find what type of legal actions I need to take. I have already paid for that equipment. It is mine you should not have the right to still control it.
FIVE YEARS OF BAD SERVICE

Thieves. Stay Away!!!

I went to an interview for bulldog ADT on yesterday. We get in a meeting. The guy instantly curses us out and attack us made us feel like we was less than him because he had on an ADT shirt. I politely got up and excuse myself. There’s no way I’m driving early in the morning to farmers branch And get treated so badly by someone so disrespectful and cocky very toxic energy so I sat in my car and I just wanted to see how many more people was gonna walk out behind me and lo and behold there was someone right behind me and we talked because we was in disbelief. How dare him talk to us like that then she goes and tell me when I got up and excuse myself, he told everyone that is a prime example of how her parents failed her by raising her because she didn’t wanna make 250,000 a year working for bulldog ADT company then another fellow came out African guy. He was in disbelief and highly upset and we all three were talking outside me. I was boiling because if you’re gonna chew us out about not doing research on ADT in which you do not want the honest answer because the reviews are so bad we tried to spare your feelings and I make you look bad in front of the meeting. Well, I did go back in the building. I did go into that class and I did approach him. I asked him what do you mean that my parents fail Me when they were raising me? Did you do any research on me because you should have and how dare you speak on my parents why didn’t you just let me leave politely when I excuse myself so I escalated to me cursing him out if you are trying to apply for this company do your research on the employees it may save you a trip.

25 year customer. never had an issue with the monitoring service. Customer service is the completely opposite. Worst i have ever dealt with ever. Completely changed my opinion of rhe company. Upgraded ro adt+ which took 7 transfers. then i made the mistake to think the upgrade would cancel the previous system. it did not so they are double charging me. 8 transfers later hand it still not resolved. Cancel both subscriptions and move to Ring

NEVER GET ADT FOR YOUR SECURITY COMPANY! They are SCAM; they lie and do not offer what they say they will do for you. I signed a contract and within a month all my cameras started going in and out. ADT blamed it on the internet. We have Google Fiber and they said there was nothing wrong, but they came out and installed all new equipment, and the system was still not working. We had ADT out the very next day and they continued to say it was the internet. Unaware we had all new equipment, I informed them of this, and they were still stuck to their story. The ADT Rep that came out said he had been working in the industry for 27 years and said their equipment was all junk! I asked him did he not have an ADT system and he laughed and “are you kidding me, NO! I would not have this crap”… While waiting on them to have a senior level tech come out, I got a call saying the contract I signed was void because the sales rep misquoted me the wrong price. It took them over 45 days to let me know this. It is also illegal to conduct this type of business after three days. Now they say we owe over $2,500 because they voided the contract??? I do not think so! I have every single phone conversation recorded and signed documents stating what I was quoted but since they want to play this game, so can I. We have another company coming out to install a new system and will no longer deal with ADT.

I have been an ADT customer for 10 years. For 10 years they have been taking automatic payments out of my account and going up every 6 months on the bill without notice as to why. We were on a month to month payment agreement because our contact expired 10 years ago. On January 7th 2026 I was contact by a customer service representative letting me know the they would be going up on the bill again. My husband and I contested these addition charges because we have not been able to use the security system properly for 6 months. When the representative called me on January 7th 2026 he stated that because we were long time customers the he would reduce our bill to 71.00 then it would go back up to 87.00 and that he would send a service agent out as a courtesy with no charge to us. He never mentioned that we were being signed up for via verbal contract for getting a reduction on our bill for time of being loyal paying customers (which is deceptive and fraudulent practice in itself) The appointment was scheduled for January 8th then rescheduled to January 17th. When the agent arrived he fixed the security system and insured us that the service fees would be waived he spoke to his supervisor on the phone because he was having a problem waiving it while here and he stated that if a problem occurred that it would automatically take care of itself and be waived.
On February 16th to my horror they had deducted 296.00 from my banking account causing it to be overdrawn. I was on the phone with them for 2 days to get my fee back. The original amount was 209.00 that should have been refunded to me. However, the 209.00 credit on my actual bill was reduced to 122.00 because a bill from March was generated and it took 87.00 from that credit. Keep in mind that was 2 days after having already paid the bill for February, and March was 2 weeks away so how can you take a monthly fee for month that has not gotten here yet? Due to exhaustion I gave up trying to get the full 209.00 that was due to me and received a refund for 122.00.
I then received a bill on March 31st for 651.00. The bill deceptively included 87.00 for April that they told me would be waived. I would like these fraudulent fees to be waived immediately. The signed contact that I cancelled on February 18th 2026 negates any so called verbal contract that would have been in place as a result of that cancelation. This would place me back on the month to month that I had been on for 10 years. If anything these fees should be waived because I was not told that reduction in fees mean a new contract but also, we have paid you for 10 years how could we be charged for an early termination fee! It doesn’t make sense!

2 events occurred in my store had video recording equipment installed - was not advised recording or audio had to be set. Person came out to set up still did not complete recording and audio setup - tried canceling on numerous occasions now charging me 1700 for canceling poor working equipment that I paid at installation.

Liars!
Please do not use this company. When you setup your appointment they will quote you free installation but then charge you $400 more than the quote during installation....after they have cut wires from previous systems. Additionally, they will tell you fire and smoke monitoring can be provided through existing systems. This is not true either. Lastly, five days in with our equipment and the doorbell camera isn't working properly.Totally lied to me and I never would have agreed to the price up front that I ended up paying. I would give negative stars if I could.

Made a referral in December 2025, and was suppose to receive a $200.00 dollar referral fee. It’s March 27th 2026 now and I still have not received it. The salesman has talked with representives from their referral department twice about me not receiving the $200.00 as promised to me. I called to speak with the referral department twice and ADT advised that they cannot get in contact with them.

I had extensive conversations with them and they agreed to roll the cost of upgraded equipment into my overall bill. They continue to charge for the equipment separately. It is a scam.

Thank you for reaching out to us! We’re sorry to hear about this experience, and we would like to further assist you in getting this resolved. Please reach out to us directly at Always there@adt. Please include the address/phone number to the account and a copy of your post.

THE POST THAT THEY RESPOND TO EVERY COMPLAINT IS ABOVE . THIS SAYS EVERYTHING.

We’ve been paying them for the past three years without using any other products stuck in a contract. When we got in contact with them and told him that we moved, they said we can’t cancel our contract but we can switch it over to the new house and just continue paying on our old contract. We said that’s fine and so when we switched it over to the new house, they started a new contract behind her back without her consent that we are now stuck again a three year long nightmare

The worse customer service. I called today and begged for help with my outdoor cameras.
There was no problem when buying the cameras from them and adding the extra service but now because they are not working I can’t get any help and the customer service on the phone is like talking to a machine. What is happening with all these big companies! I am now stuck having to pay about 900.00 to get out of my contract but it’s worth it. I want a company like the way ADT was when I first started with them. And, Dam! I will find it.

I have major problem with account management. It is three step process to cancel the service. All three people asked the same question. What a waste, stock is 50% down because you have over staff doing same thing. I would look in the process. Transferred three time to three people ask same question. When I got upset the rep says why am i mad and I am rude. 🫵You are fired! 🤣🤣

I was ghosted twice on the installation of camera spectra electrical never returned calls, and when I went to cancel the service, the call center either put me on hold for 15-30 minutes and then disconnected the call. ADT Customer Service is extremely poor

I have been a customer of ADT for 17 years, and what I’ve experienced recently has been incredibly frustrating and disappointing.

When I upgraded my system, I was required to sign a new 3-year contract. At that time, I purchased two Google Nest cameras that were installed by a technician. What I was not told during the sales process is that if I ever change my home WiFi password, I would need to have an ADT technician come out to reconnect the cameras—at a cost of nearly $300 each time.

This was only disclosed to me after installation by the technician. Had I known this upfront, I never would have agreed to purchase the cameras.

At the time of installation (late on a Friday), I expressed concern and told the technician I might want to return the cameras. He called his manager while in my home, and I was told that as long as I contacted ADT by the following Monday, I would be able to return them.

I did exactly that—and what followed has been a truly awful experience.

Since then, I have:

Been given conflicting information by multiple representatives
Been passed from department to department with no resolution
Been told things would be handled that were never followed through on
Spent countless hours on the phone trying to resolve a very simple issue

At this point, I feel that the process is intentionally difficult, and that customers are simply worn down in hopes they will give up.

What has been most frustrating is the lack of accountability and clear communication. No one seems willing or able to provide a straightforward answer or resolution.

After 17 years as a customer, this has been extremely disappointing. I would strongly caution others before doing business with ADT.

Wish I could give a zero star review. I closed my account but they continue to charge me. I do not live at the address anymore and no one at customer service can help me. I keep getting charged for services I do not have.

Horrible company. They mislead you all the way. Ran out of batteries and they cost $38 dollars each. Alarms go off all the time. Monitor breaks. I tried to cancel and they said it would cost me $1200 bucks. Major rip off!