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Advcash (*CLOSED*) 

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See what reviewers are saying

Rated 5 out of 5 stars

I am new to Advcash and was testing how things work. I started by funding a small amount to ensure it would work but when I moved to add a larger amount the system wouldn't accept my card that I had u... See more

Rated 5 out of 5 stars

Great crypto conversion website. I've been using their services for over 6+ months now, never had any problems, the customer support is really nice and the fees are low. I'm from a third world country... See more

Rated 3 out of 5 stars

Crypto deposit invoice validity ends after 15 min. You don’t get an email with options when blockchain is slow. After some time rates can be very unfavorable. A direct response if transfer is late wou... See more

Company replied

Rated 5 out of 5 stars

My experience with Advcash support: November 15-21, 2023. My problem: I have an error transferring fiat to a deposit. Advcash support team is responsive and responsible. They respond to the user's... See more

Company details

  1. Payment service
  2. Cryptocurrency Service
  3. Money transfer service

Written by the company

Advcash is a feature-loaded crypto-enabled payment platform for both personal and business users. Multiple deposit and withdrawal options, prepaid cards, buy and sell crypto, mass payouts, crypto business tools and more.

Contact info

You should know

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 1 out of 5 stars

The weirdest and craziest experience I…

The weirdest and craziest experience I had with this site , I created my account a while ago but didn't verify. Today I was verifying by uploading my passport but I noticed that my facial scan was skipped and in my personal information section some things aren't correct , like address and nationality. Verification failed and my account was blocked, made contact to CS created a support ticket 2959801 . I got this response
"We regret to inform you that after close consideration our compliance department made a decision and refused to provide you with the services of access to the system.
Your account will not be unlocked." Just like that, no reason why!!! No nothing!!! So kincky.

2 November 2023
Unprompted review
Advcash (*CLOSED*) logo

Reply from Advcash (*CLOSED*)

Unfortunately, sometimes we are unable to provide services to a specific person due to risk, KYC, AML or other similar considerations. This is common for any payment institution. As a regulated service provider, we are obliged to follow these guidelines. Please accept our apologies for the inconvenience.

Rated 5 out of 5 stars

They really care about their customers

They really care about their customers, they are fast and kind in their support, always willing to help. Since they are very organized, they could prevent a future issue with my account that I was not aware of, so they wrote to me before it happened.

26 October 2023
Unprompted review
Rated 5 out of 5 stars

Excellent support

Excellent support. Had a problem with my name incorrectly entered into system. Was fixed in 5 minutes by just contacting the support via chat window on web site.

21 October 2023
Unprompted review
Rated 3 out of 5 stars

Crypto deposit invoice validity ends…

Crypto deposit invoice validity ends after 15 min. You don’t get an email with options when blockchain is slow. After some time rates can be very unfavorable. A direct response if transfer is late would be better.

25 October 2023
Unprompted review
Advcash (*CLOSED*) logo

Reply from Advcash (*CLOSED*)

We are getting ready to launch Advcash crypto wallets so that you would be able to load them with crypto and then exchange it into fiat instantly whenever you like. Please follow our updates in the news area and on Twitter. Thanks for sharing!

Rated 3 out of 5 stars

It's average

It's average. But very helpful. The Advcash support team is very friendly. They are active and answer very fast. Yeah.

25 October 2023
Unprompted review
Rated 1 out of 5 stars

This service is a joke

This service is a joke. My hosting provider using it for some reason and everytime i pay via advcash i have problems.
They gave 15 mins for BTC TX to be confirmed. Sometimes btc is slow and it takes much more. Today i sent my tx again with high fee (around 10$), and get first confirm after 13 mins (i have all screenshot and profs), but advcash still saying time is over. This is prank. I lose $ and time using this ugly service. When they do moneyback they cut % from a fee. This service is scam. I hope no one will use it in future and advcash get closed asap (ill go to church and pray for that)

25 October 2023
Unprompted review
Advcash (*CLOSED*) logo

Reply from Advcash (*CLOSED*)

This is about a crypto payment to our merchant via our payment gateway tool, made by a customer who does not have an Advcash account. According to the information in our system, it took the crypto payment more than 15 minutes to get its first blockchain confirmation. For a payment to be processed automatically, the first confirmation must take place within 15 minutes. Upon manual review, the payment was eventually processed and the merchant received the funds (even before the multiple reviews). As long as the payment was processed without any extra charges, frankly we do not see the point of you praying for our closure. As for your other claims, there is no point for us in artificially declining incoming crypto payments, this only increases support load and costs and decreases the bottom line. It is in our best interest to process as many incoming payments as possible, not decline them. The fees charged for refunded crypto payments are crypto network fees. They are not charged by us and we do not keep any of the funds. The same 15-minute window is used by major crypto payment providers like Bitpay etc. We apologize for this minor technical hiccup and promise that we will review our processing mechanisms to see what can be improved. Thanks for your feedback, even though the issue resolved itself pretty quickly and your claims are not true, with all due respect. Have a great day!

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