Advcash (*CLOSED*) 

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See what reviewers are saying

Rated 5 out of 5 stars

I am new to Advcash and was testing how things work. I started by funding a small amount to ensure it would work but when I moved to add a larger amount the system wouldn't accept my card that I had u... See more

Rated 5 out of 5 stars

Great crypto conversion website. I've been using their services for over 6+ months now, never had any problems, the customer support is really nice and the fees are low. I'm from a third world country... See more

Rated 3 out of 5 stars

Crypto deposit invoice validity ends after 15 min. You don’t get an email with options when blockchain is slow. After some time rates can be very unfavorable. A direct response if transfer is late wou... See more

Company replied

Rated 5 out of 5 stars

My experience with Advcash support: November 15-21, 2023. My problem: I have an error transferring fiat to a deposit. Advcash support team is responsive and responsible. They respond to the user's... See more

Company details

  1. Payment service
  2. Cryptocurrency Service
  3. Money transfer service

Written by the company

Advcash is a feature-loaded crypto-enabled payment platform for both personal and business users. Multiple deposit and withdrawal options, prepaid cards, buy and sell crypto, mass payouts, crypto business tools and more.


Contact info

You should know

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great Customer Service

I am new to Advcash and was testing how things work. I started by funding a small amount to ensure it would work but when I moved to add a larger amount the system wouldn't accept my card that I had used for the first one. I let them know and they had someone reach out quickly and they kept me informed while they fixed the issue which also happened within the day. Things happen but professionalism can keep it from becoming a real problem.

21 October 2023
Unprompted review
Rated 1 out of 5 stars

They don't allow withdrawal your money…

They don't allow withdrawal your money is forever stucked in there

18 October 2023
Unprompted review
Advcash (*CLOSED*) logo

Reply from Advcash (*CLOSED*)

There are no restrictions for your account, it works just like anyone else's. Our support operators are doing their best to resolve your isolated case of being unable to confirm your withdrawal. There seems to be something on your side, most likely related to your internet connection, that prevents this. No other users are experiencing any issues of the kind. As long as this is about an internal transfer, our operators will get back to you in your ticket with a manual solution. Hope this helps. Thanks.

Rated 4 out of 5 stars

The system was very useful and stable, but now is not working for us

The system was very useful and stable. Unfortunately right now we cannot continue using it as SEPA deposits are turned off as well as deposits from corporate card. So our using the system is disabled and impossible right now.

17 October 2023
Unprompted review
Advcash (*CLOSED*) logo

Reply from Advcash (*CLOSED*)

At the moment, SEPA deposits are not available to business accounts due to technical maintenance, unfortunately. We are working hard to resolve the underlying issues and re-enable this channel, hopefully next week at the latest. Please accept our apologies for the inconvenience. We hope that as soon as this is fixed you will give us another chance. Thanks for sharing.

Rated 5 out of 5 stars

+Evgeny

+
- very patient support

-
- restrictions on the number of characters, and on pdf resolutions are somewhat inconvenient

I still use only the online service, I hope the card will also be convenient

Good luck to everyone, in general, in my opinion, the wallet is the most convenient of the offered

14 October 2023
Unprompted review
Rated 1 out of 5 stars

getting verificated is a big trouble

getting verificatedis a big trouble
they reject utility bills for silly reasons and even after u provide everything they need they start request additional things (not mentioned in their website) in order to make it harder and harder for you to request their adv card. therefore i doubt this card even exist and they promote it just for promoting their services.

15 October 2023
Unprompted review
Advcash (*CLOSED*) logo

Reply from Advcash (*CLOSED*)

We are sorry if you came across any trouble during verification. Most users do not have any problems with it, but certain rare cases can get a bit complicated. Seems like you provided a PO box address; we do not support PO boxes. There were issues with other documents as well. There is no point for us to promote a product that does not exist. We have been offering multiple cards worldwide for many years, you can find reviews of them online with photos. Please respond to our request for details to make sure we identified the right account, and we will check ASAP what went wrong and what can be done. Thanks!

Rated 3 out of 5 stars

The website only allows the user to…

The website only allows the user to deposit and buy crycryptocurrency and withdraw fiat currency not cryptocurrency

So please allow us to withdraw crypto

And last improve your website to big letters

5 October 2023
Unprompted review
Advcash (*CLOSED*) logo

Reply from Advcash (*CLOSED*)

Thanks for sharing your feedback, Milton. We do not have crypto wallets in Advcash so far, so you can't have crypto in Advcash, and we're not quite sure where the crypto withdrawal you mentioned would be from. You can buy crypto to external wallets as well as sell your crypto for fiat at great prices, send and receive free instant P2P transfers, use international and local deposit and withdrawal features, deposit and withdraw at Advcash-enabled merchants, and more. We will actually add crypto wallets to Advcash later. Stay tuned!

Rated 5 out of 5 stars

Dear Sir

Dear Sir

I m adivira from malaysia

i have problem with deposit in to advcash using my exchanger debit card wise

hoppefully you can improve the payment merchant like wise merchant and wise debit card for deposit and withdrawal of advcash

we also use touch and go merchant for other exchager because touch and go merchant was establish in malaysia

thank you

adivira

malaysia

5 October 2023
Unprompted review
Rated 1 out of 5 stars

Neglect to tell you of hidden costs and take no responsibility

I wanted to transfer my money from my AdvCash account to my bank account. Their website suggested using SEPA as this would incur a flat rate £4.42 fee. I received approx £25 less than I expected (meant the total cost of getting my money was approx £30). When I contacted them they said it was bank charges and they have no responsibility for these. I claimed they have responsibility to warn their customers that we will likely incur bank charges too. Nearly 10% of the money being moved was lost in charges. Had I known I would have chosen a different option. They keep saying they are not responsible for the bank fees and I actually agree but what I am saying, and they do not seem to be able to admit to, is they should warn their customers there could be other fees and not mislead us with the amount they say we will be credited when they know it will likely be less.

3 October 2023
Unprompted review
Advcash (*CLOSED*) logo

Reply from Advcash (*CLOSED*)

Adrian, SEPA withdrawals are made in EUR only, SEPA stands for Single Euro Payments Area and it does not support GBP. This is standard publicly available information. You were not in fact transferring GBP. We do not have any outgoing GBP features at all. You were actually transferring EUR which your bank converted into GBP. These SEPA withdrawals are only supposed to go to SEPA-enabled bank accounts in EUR. As long as you used a non-EUR account, we are indeed not responsible for any extra currency conversions and fees that take place outside of our platform. GBP is not a SEPA currency, so this non-standard method that you used is outside of our responsibility. We understand these complications may be frustrating, but we respectfully disagree that what happened warrants the most negative possible review for us. If you had any concerns about potential currency conversion, it's a better idea to get in touch before making the payment, not after. You are welcome to contact us to discuss this in more detail if you would like to know more. Thanks.

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