Appears to be a genuine seller. Had an issue with the product which was dealt with quickly and efficiently by the customer service team who were contactable and replied to emails!! Return payment was... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
Yes there was a delay but we were kept advised throughout! The pillows were good quality but did not suit specific requirements so were returned. A full refund was in our account the next day and lots... See more
Company replied
A very well made and comfortable pillow with the opportunity to experience a softer feeling on one side. It is quite bulky and might not suit everyone, but do try it. After ordering I had to wait f... See more
Company replied
The pillows were awful,first lot were flat within 3 months,was sent replacements which were flat within a month. How ever the customer service was exceptional! Problems quickly and politely dealt wit... See more
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Company details
Written by the company
The multi-award winning Aeyla exists to help you break the sleep-stress cycle, with natural solutions for everyday life. When we're stressed, we struggle to sleep. When we can't sleep, days can feel more stressful. And so goes the sleep-stress cycle. There’s lots that can keep us up at night - only 20% of adults say the quality of their sleep is very good or excellent. And in the past month, nearly half of us will lie awake at night due to stress. If we don’t get the hours sleep we need, our stress levels increase. 21% of adults reported feeling more stressed on less sleep. But there’s not a ‘golden bullet’ or a secret hack to breaking it. It’s small changes to your routine that can help get you back on track. That’s where we come in.
Contact info
Bartle House, 9 Oxford Court, M2 3WQ, Manchester, United Kingdom
- support@aeyla.co.uk
- aeyla.co.uk
3.6
Average
2K reviews
Replied to 60% of negative reviews
Typically replies within 1 week
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Customer service is very good but ……
Customer service is outstanding
I was not keen on the pillows I bought as I found them too light and airy
I told Aeyla and they offered a full or partial refund or to send me out different pillows which are firmer
I am awaiting these to arrive and am very happy with this level of service
👏👏👏👏
25 April 2026
Unprompted review
Reply from Aeyla
Hi John, We’re really sorry to hear the pillows haven’t worked out for you and that they felt too soft and lacking the support you were expecting. We completely understand how disappointing that must be, especially after investing in them.
Please do send our support team a message at support@aeyla.co.uk so we can look into this for you and check what alternative options we may be able to offer. We’d really like the chance to help and make this right for you.
Regards,
April F.
Customer Care Manager
Aeyla advertising is misleading
I ordered four pillows earlier this week after seeing numerous adverts suggesting Aeyla had a warehouse full of pillows ready to go. However, I have now received two emails suggesting that the pillows will not be dispatched before 05 May. After reading the many horror stories on here of people waiting for their orders, I have requested a full and immediate refund.
22 April 2026
Unprompted review
Reply from Aeyla
Hi Simon, we’re really sorry for the frustration and disappointment caused here. We completely understand your concerns.
Due to very high demand, the stock we receive often sells through quickly before the next replenishment arrives. At the same time, we’ve recently been going through a major website migration from Shopify to Shopify Plus, alongside moving to a new fulfilment centre. During this transition, some product page information, including processing timeframes, has not displayed as clearly as it should have.
We want to reassure you that there was never any intention to mislead customers, and we’re sorry for any confusion this caused.
We genuinely hope you may consider giving us another try in the future, as many customers feel the comfort and benefits of the pillows are well worth the wait. That said, we’re pleased your refund request has been handled promptly.
Sincerely,
April F.
Customer Care Manager
Worse pillow I have ever brought
After using it I had so much pain in my neck as it dosen't give the support it claims far too soft.
22 April 2026
Unprompted review
Reply from Aeyla
Hi Chris, we’re really sorry to hear the pillow has caused you neck pain and hasn’t given you the support you were hoping for. We completely understand how disappointing that must be. While many customers find great comfort and relief with our pillows, we also know that everyone’s preferences and support needs can be very different.
If you could please email us at support@aeyla.co.uk with a few details about the issue, we’d be more than happy to look into this for you and discuss suitable alternatives that may provide better support.
Sincerely,
April F.
Customer Care Manager
No more neck pain
I’ve been struggling for many months with severe neck pain, achy shoulders and back ache at night until I purchased my dual pillow from Aeyla, I have to say it’s absolutely wonderful, from the very first night all my pain disappeared and I’m able to get a good night’s sleep now. I would highly recommend this pillow and Aeyla.
21 April 2026
Unprompted review
Reply from Aeyla
Hi Sarah,
Thank you so much for your kind words and for taking the time to share your experience! We’re absolutely delighted to hear that your dual pillow has helped relieve your neck, shoulder, and back pain, and that you’re now enjoying restful, comfortable nights.
Your recommendation truly means a lot to us, and we’re so glad we could be part of improving your sleep. If you ever need any assistance or have questions in the future, please don’t hesitate to reach out. We’re always here for you.
Wishing you continued comfort and great sleep! 💛
Warm regards,
The Support Team
Very good after sales service
Very good after sales service , very understanding . Would recommend
20 April 2026
Unprompted review
Reply from Aeyla
Hi Mrs R.A.,
Thank you very much for your kind feedback and recommendation. We’re really pleased to hear that you found our after-sales service helpful and understanding.
Your support means a lot to our team, and we truly appreciate you taking the time to share your experience.
If you need any further assistance in the future, please don’t hesitate to reach out. We’ll be happy to help 💛
Warm regards,
The Support Team
Their customer care was excellent
Their customer care was excellent. Immediate and very helpful response.
17 April 2026
Unprompted review
Reply from Aeyla
Hi Adrienne,
Thank you so much for your kind feedback. We’re really pleased to hear you were happy with our customer care and that you received a prompt and helpful response.
We truly appreciate you taking the time to share your experience, and we’re always here if you need anything in the future 💛
Warm regards,
The Support Team
Great customer service
Ordered the dual pillow but unfortunately although beautifully made just wasn’t for me. Arranged a return and customer service replied promptly and couldn’t do enough to help. Thank you!
20 April 2026
Unprompted review
Reply from Aeyla
Hi Donna,
Thank you so much for your kind feedback. We’re really glad to hear our customer service team was able to assist you promptly and support you with your return.
While we’re sorry the pillow wasn’t quite the right fit for you, we truly appreciate your kind words about the product and our service.
If you ever need anything in the future, we’re always here to help 💛
Warm regards,
The Support Team
Good company
Good company, for keeping you up to date with the order. Pillows 👌 fab, do as expected. So impressed, I've just ordered another two pillows.
19 April 2026
Unprompted review
Reply from Aeyla
Hi Angela,
Thank you so much for your lovely feedback. We’re really pleased to hear you were kept well informed about your order and that you’re happy with your pillows.
It’s especially great to know you were so impressed that you’ve ordered another two. That really means a lot to us.
We truly appreciate your support, and if you ever need anything in the future, we’re always here to help 💛
Warm regards,
The Support Team
Great customer service
Great customer service and quick delivery! Very happy with their support team! All thumbs up!
19 April 2026
Unprompted review
Reply from Aeyla
Hi IGM,
Thank you so much for your kind feedback. We’re really glad to hear you were happy with our customer service and that your order arrived quickly.
It’s great to know our support team was able to help, and we really appreciate you taking the time to share your experience 💛
Warm regards,
The Support Team
Reply from Aeyla
Hi Ruth,
Thank you for your lovely feedback. We’re really pleased to hear you were happy with our customer service.
We truly appreciate you taking the time to share your experience. If you ever need anything in the future, we’re always here to help 💛
Warm regards,
The Support Team
False claims
Yes they are soft in fact to soft . Yes you do sink into it . Left with head when lying on my side with around 10-20mm of filling from the mattress and ended up with worse neck pain and shoulder pain than when I got the dual pillow . Contacted customer support after two nights sleep and no more .
Update after contacting customer support they have been great and very fair so 10/10 for that. Just the product is not for me sorry
17 April 2026
Unprompted review
Reply from Aeyla
Hi lachyboy_38,
We’re really sorry to hear about your experience and that the pillow has caused discomfort rather than relief. We completely understand how frustrating and disappointing that must be.
Please could you email us at support@aeyla.co.uk with your concerns and order details, and we’ll be more than happy to review this for you and see what suitable alternatives we can offer.
Rest assured, we won’t leave you with a bad experience and we’ll do our best to help put things right.
Sincerely,
April F.
Customer Care Manager
Excellent customer service
Excellent customer service
Answered queries straight away
Highly recommended
17 April 2026
Unprompted review
Reply from Aeyla
Hi Kim,
Thank you so much for your kind feedback. We’re really pleased to hear that your queries were answered quickly and that you had a positive experience with our customer service team.
We truly appreciate your recommendation and support. If you ever need anything in the future, we’re always here to help 💛
Warm regards,
The Support Team
Bought 2 pillows but unfortunately they…
Bought 2 pillows but unfortunately they were not suitable, I emailed the company and they got back to me straight away and I got a refund. Brilliant company I would definitely buy from this company again.
17 April 2026
Unprompted review
Reply from Aeyla
Hi Diane,
Thank you so much for taking the time to share your experience. We’re really glad to hear our team was able to assist you quickly and that your refund was processed smoothly.
We’re sorry the pillows weren’t quite right for you, but we truly appreciate your kind words and support. It means a lot to know you had a positive experience with our service, and we’d be delighted to welcome you back anytime in the future 💛
Warm regards,
The Support Team
I'm still waiting for my pillow
I'm still waiting for my pillow. Like others say, they advertised everywhere, take your money, then email to say ling delays. This is not good practice. It's alot of money to take and then not deliver.
However after contacting them I received a response within minutes and they have issued a full refund without any issues.
4 April 2026
Unprompted review
Reply from Aeyla
Hi Catherine,
Thank you for sharing your experience, and we’re really sorry again for the delay you encountered with your order. We completely understand how frustrating it can feel, especially when you’re expecting your item sooner.
We truly appreciate you recognising the quick response and that the refund was processed promptly. While this doesn’t make up for the inconvenience caused, we’re glad we were able to resolve this for you without any further hassle.
We’re actively working on improving our fulfilment and communication to avoid situations like this moving forward.
If there’s anything else we can help with, please don’t hesitate to reach out 😊
Cotton Cover is too noisy
I waited a while for them to arrive and yes they are lovely soft pillows but the cotton cover is too crackly so I can not use them. It is like sleeping on a paper bag!
I wish I had kept the packaging and returned them as now I have 2 pillows I can not use
I have contacted Aeyla now and we have resolved the issue
2 March 2026
Unprompted review
Reply from Aeyla
Hi Sarah, We’re really sorry to hear this, that’s definitely not the experience we want you to have, especially when the pillows themselves felt nice and soft.
Please do reach out to us at support@aeyla.co.uk with your order details. Our team will be more than happy to look into this and see how we can help resolve it for you 😊
Regards,
April F.
Customer Care Manager
Reply from Aeyla
Hi there! We're glad that you find our pillow amazing. We apologise for the delay and hope to serve you better in the future.
Worst pillow I’ve ever bought
Worst pillow I’ve ever bought. For all the marketing about a rigorous testing process to ensure a quality product, and using that as a reason why you have to wait so long to get it, I expected a pillow that was going to do what was advertised. No support at all, feels like there was no pillow under head. Very disappointed. Thankfully getting a full refund which hopefully will be received quicker than the pillow.
In response to the reply: pillow support is personal but this is no excuse for the poorly made pillow I received. You imply that someone else may have been happy. My husband also tried it and said there was no support. Something has gone wrong in manufacturing. There is no support in the pillow I was sent that’s a fact, nothing to do with my personal preference.
15 April 2026
Unprompted review
Reply from Aeyla
Hi Linsey, We’re really sorry to hear this, it’s definitely not the experience we want for you, especially after the wait.
We understand how disappointing it must feel when the product doesn’t meet your expectations, particularly when you were hoping for better support. Pillow comfort can be quite personal, but that doesn’t take away from how frustrating this has been for you.
We’re glad we were able to arrange a full refund for you, and we’ll make sure this is processed as quickly as possible. You should receive it back to your original payment method shortly.
Your feedback is genuinely appreciated, and we’ll be sharing this with our team as we continue to improve both our product and overall experience.
If there’s anything else we can help with, please don’t hesitate to reach out
Perimenopause must have
I don’t usually post but feel I need to let everyone know how good these pillows are. I’m nearly 50, perimenopausal who types a lot at work. My shoulders were wrecked. Had to go for regular massages. Tossed and turned all night and woke up feeling like I’d been dropped out a second floor window. But between this pillow and taking magnesium I sleep like right through n wake up with no pain. Even my massage girl tells me there is a big difference in my shoulders n back.
16 April 2026
Unprompted review
Reply from Aeyla
Hi Maggie,
Thank you so much for sharing your experience. We’re really pleased to hear the pillow has made such a difference to your sleep and comfort. It’s great to know you’re waking up pain-free and feeling the benefits day to day. We truly appreciate your feedback.
If there’s anything you need in the future, please don’t hesitate to get in touch 💛
Warm regards,
The Support Team
Have woken for the first time in years…
Have woken for the first time in years refreshed.No more neck,shoulders or headaches.Would highly recommend this pillow. 10/10
15 April 2026
Unprompted review
Reply from Aeyla
Hi Maria,
Thank you for your kind words. We’re so pleased to hear you’re waking up refreshed and free from discomfort. Your recommendation means a great deal to us!
If there’s anything you need in the future, please don’t hesitate to get in touch 💛
Warm regards,
The Support Team
Disappointed
Disappointed, I placed an order for a pillow due to the decent product reviews online.
Only to receive an email the following day stating delivery will take four weeks. There was no mention of the delay or lack of stock at point of purchase on the website.
This kind of delay should be made clear before completing purchase, leaving the customer to make a decision on whether it is an acceptable amount of time to wait. Money was taken at point of order.
Now I’m considering cancelling my order and purchasing from a different company that can fulfil my order in a more acceptable timeframe.
Just be honest and upfront with these issues please. It makes the customer experience much better.
14 April 2026
Unprompted review
Reply from Aeyla
Hi Paul,
Thank you for your honest feedback.
We want to sincerely apologise for the confusion caused. We would never intend to mislead our customers.
We’re currently in the process of a major website migration. As part of this transition, we’re implementing key design upgrades to improve your shopping experience, many of which require custom coding due to platform limitations. At the same time, we’re also switching fulfilment centres, which has temporarily affected how some information displays on product pages, including processing timeframes.
Please know we never intended to keep you in the dark. We’re actively working to stabilise everything as quickly as possible, and your experience is genuinely helping us improve.
We’re truly sorry again for this experience and really appreciate your patience 😊
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