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Review summary

Created with AI, based on recent reviews

Evaluating 95 reviews, most reviewers were somewhat happy with their experience overall. Customers generally praise the staff for being professional, patient, and helpful, often providing excellent support and clear guidance. Many find the service effective for selling domains, with some appreciating the quick processing of payments. However, some people were dissatisfied with the payment process, describing it as slow, complicated, and lacking transparency, with issues like high fees and a lack of proactive communication regarding necessary information. The website and overall service also received mixed feedback, with some users experiencing bugs, difficulties linking accounts, and confusing automated emails, while others found the platform easy to use.

What people talk about most

Website

Consumers find the website experience to be ambiguous and often frustrating. Many reviewers report issues... See more

Customer service

Clients share ambiguous opinions on customer service. Many reviewers praise the support, highlighting some... See more

Staff

Customers had positive experiences with staff. Many reviewers praise the team for being friendly,... See more

Payment

Reviewers express significant dissatisfaction with the payment process, citing issues such as payment holds,... See more

Service

People report ambiguous experiences with service. Many customers express extreme dissatisfaction, citing... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Afternic is good enough for basic use. The only reason I use it is because it syndicates domains to GoDaddy, which helps with exposure. Other than that, I wouldn’t rely on it. The user interface is ve... See more

Company replied

Rated 3 out of 5 stars

Hi everybody ! The reviews about Afternic is SO mixed, I'm a bit confused. One of my domain that used to be on Godaddy got a seller through Afternic, but I have to admit that after reading r... See more

Rated 3 out of 5 stars

The chat human was fine, but your automated email that comes after one has put up a domain for sale via go daddy is confusing. It just says there's been a new sign on from Phoenix AZ - and this is N... See more

Company replied

Rated 3 out of 5 stars

"AfterNic Review — ★★★☆☆ (3/5) AfterNic offers reasonable pricing on URL reselling, and their sales reps are generally easy to reach, which is a plus. However, the payout process is noticeably slow. I... See more

Company replied


Company details

  1. Online marketplace
  2. Ecommerce solution provider

Written by the company

Afternic, a GoDaddy brand, is the world’s premiere domain marketplace, listing more than 20 million premium domain names available for sale and receiving more than 75 million domain searches each month—more than any other domain marketplace. Whether you are a domain buyer or a domain seller, Afternic is the most trusted name in domains.


Contact info

3.2

Average

TrustScore 3 out of 5

413 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 80% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Issue Solved

I got my quarry solved and respond within 24 hours. I'm fully satisfied with afternic services.
Thanks so much.

11 February 2025
Unprompted review
Afternic logo

Reply from Afternic

Hello Max ,

We are glad to hear that you have had such great support from us and we look forward to helping again in the future

My many thanks,
-JM

Rated 4 out of 5 stars

I’m happy with the Tech Agents I speak…

I’m happy with the Tech Agents I speak with, but I’m unhappy that I need to contact Afternic on 500 plus GoDaddy domains that when listed for sale, show up as “unavailable” : (

This has been an ongoing 2 year nightmare that appears to be un fixable by either GoDaddy or Afternic WTF ?!?

6 February 2025
Unprompted review
Afternic logo

Reply from Afternic

Hello Paul ,

Thank you for your feedback. I would like to better understand your experience and have sent you an email through Trustpilot requesting additional information.

My thanks,
JM

Rated 1 out of 5 stars

Afternic Scam Exposed

Afternic Scam Exposed: How They Steal from Sellers

If you're a domain seller considering Afternic, BEWARE. My recent experience has proven that Afternic is nothing more than a scam platform that deducts unjustified fees and refuses to pay rightful earnings.

My Story

I sold a domain on Afternic for $70, expecting a smooth transaction. Instead, I faced hidden charges and poor customer support. They deducted $60 from my sale, citing vague and unjustified payout failure fees, leaving me with $10—which they refused to pay due to their so-called minimum payout threshold.

What Afternic Doesn't Tell You:

Hidden Fees: They never informed me about multiple payout attempt fees until AFTER the sale.

Lack of Transparency: The dashboard doesn't show these fees. You only find out after they take your money.

Minimum Payout Scam: They keep your money if it’s below their payout threshold.

Zero Accountability: Even after escalating the issue, they hide behind scripted responses and never take responsibility.

Afternic vs Other Platforms

Unlike platforms like Sedo, Fiverr, or Freelancer.com, where fees are transparent and payments are secure, Afternic's practices are deceptive. Other platforms protect sellers’ rights; Afternic exploits them.

7 February 2025
Unprompted review
Afternic logo

Reply from Afternic

Hello Bilal ,

Thank you for your feedback. I would like to better understand your experience and have sent you an email through Trustpilot requesting additional information.

My thanks,
JM

Rated 5 out of 5 stars

Afternic did a great job selling and…

Afternic did a great job selling and providing prompt payment for my domain sold on their marketplace.

The domain transfer went smoothly and the payment was quickly received. Their Transaction Assurance team appears to be "on the ball!"

Thanks, Afternic!

29 January 2025
Unprompted review
Afternic logo

Reply from Afternic

Hello LG,

We are glad to hear that you have had such great support from us and we look forward to helping again in the future

My many thanks,
-JM

Rated 5 out of 5 stars

Very Satisfied With Afternic Customer Service

I've faced some technical issue with my afternic account and their customer service were always there to solve rapidly these problems. They are very professional responding to my emails quickly and do quite well their job. Thank you very much to their team.

4 February 2025
Unprompted review
Afternic logo

Reply from Afternic

Hello Jean ,

Thank you for your feedback. We are very glad to hear that you received such great support from us. We look forward to helping again in the future and thank you for being a GoDaddy customer.

With much appreciation,
-JM

Rated 2 out of 5 stars

I Sold a Domain on Afternic, and They Still Owe Me Money

My First Sale with Them, and My First Disappointment

I sold a domain on Afternic, and I was so happy to make the sale. I filled out my tax forms and payout profile with my PayPal, and they scheduled my payment.

But in an unexpected move, right when I was supposed to receive my payment, they asked me to upload a passport ID. I've sold domains on other platforms, and they've never asked for that, but Afternic did it at the last minute, after they had already transferred my domain to the buyer.

I told them I wouldn’t upload any documents due to privacy concerns, especially since this was just a small sale, and they refused to pay me.

Now I’ve lost my valuable domain, my time, and my money.

I can understand if they require an ID for high-volume sales or premium domain deals worth thousands of dollars, but not for something this small.

I will update this if they finally decide to pay me.

Update: They finally sent me the payment.

3 February 2025
Unprompted review
Afternic logo

Reply from Afternic

Hello Dave,

Thank you for your feedback and I am sorry to hear of your disappointment with our security requirements. I would like to better understand your experience and have sent you an email through Trustpilot requesting additional information.

My thanks,
JM

Rated 1 out of 5 stars

It's almost impossible to get tech…

It's almost impossible to get tech support. You are waiting on the phone forever. When you finally reach someone the issue you called about rarely gets fixed without 2-3 more calls.

30 January 2025
Unprompted review
Afternic logo

Reply from Afternic

Hello Leesa,

Thank you for your feedback. I would like to better understand your experience and have sent you an email through Trustpilot requesting additional information.

My thanks,
JM

Rated 5 out of 5 stars

Great support

Great support

27 January 2025
Unprompted review
Afternic logo

Reply from Afternic

Hello domainekr,

Thank you for your feedback. We are very glad to hear that you received such great support from us. We look forward to helping again in the future and thank you for being a GoDaddy customer.

With much appreciation,
-JM

Rated 5 out of 5 stars

Solid experience

Solid experience

18 January 2025
Unprompted review
Afternic logo

Reply from Afternic

Hello David,

We are glad to hear that you have had such great support from us and we look forward to helping again in the future

My many thanks,
-JM

Rated 1 out of 5 stars

Dumb redirect

Arghhh. I started a new website (domain itself was $25/mo) and the website kept REDIRECTING TO AFTERNIC. wtf.

21 January 2025
Unprompted review
Afternic logo

Reply from Afternic

Hello website guy,

Thank you for your feedback and for the opportunity to clarify that no Domain Registrations are offered for a month length of term. This would go against domain registration policies and is not possible to do so from the registry. Most likely, what you were seeing what the price for a single year. I would like to better understand your experience and have sent you an email through Trustpilot requesting additional information.

My thanks,
JM

Rated 1 out of 5 stars

Worst customer service ever

Worst customer service ever
They forcefully migrated my Dan account to Afternic.com using the same email as it was in Dan.com, and then they sold 4-5 of my domains at Afternic.com and are now not helping me at all to add the payment method properly.

I have been trying to get a solution for a few months already.

They reply after weeks and even without real help.

8 November 2024
Unprompted review
Afternic logo

Reply from Afternic

Hello Julhas,

Thank you for your feedback. I would like to better understand your experience and have sent you an email through Trustpilot requesting additional information.

My thanks,
JM

Rated 1 out of 5 stars

Afternic fakes SIMILAR DOMAINS SOLD…

Afternic fakes SIMILAR DOMAINS SOLD information.
Last update 04-3-2023: (I checked 01-14-2025)

On an advertised domain they gave the folowing SIMILAR DOMAINS SOLD information:

software-shop.eu $395
(Domain is not registered yet and free for registration)
index-group.eu $1.999
(Domain is registered since 2021)
video-world.de
(Domain is registered since 2010)

Because Dan.com stopped, my account was transfered to Afternic. Until today there has been no sale and i'm not impressed by the way the advertise. I'm going to look for other solution.

14 January 2025
Unprompted review
Afternic logo

Reply from Afternic

Hello JW,

Thank you for your feedback. I would like to better understand your experience and have sent you an email through Trustpilot requesting additional information.

My thanks,
JM

Rated 5 out of 5 stars

The best market

The best market

10 January 2025
Unprompted review
Afternic logo

Reply from Afternic

Hello Abdallah ,

We are glad to hear that you have had such great support from us and we look forward to helping again in the future

My many thanks,
-JM

Rated 1 out of 5 stars

Thieves are using this company to steal domains

Thieves are abusing their lax system (anyone can list any domain without proof of ownership) to steal others' domains. This company should be reported to Better Business Bureau.

Update: After 8 months of my first email sent to them to take down that unauthorized listing, the listing is still up.

11 January 2025
Unprompted review
Afternic logo

Reply from Afternic

Hello Jill,

Thank you for your feedback. We do have a Membership Agreement that is in place for all customers. I have included a link to that information below:

https://www.afternic.com/legal/agreements/membership-agreement

Verification information is outlined in section 12 of that document. We appreciate you sharing your experience with us and for helping us to understand how we cab better meet our customer needs.

My thanks,
JM

Rated 5 out of 5 stars

Amazing customer service representative…

Amazing customer service representative took care of everything. Explained everything thoroughly was very nice and professional. Thank you very much for giving us this great service. I strongly recommend this platform to sell your domain.

10 January 2025
Unprompted review
Afternic logo

Reply from Afternic

Hello Nick,

Thank you for your feedback. We are very glad to hear that you received such great support from us. We look forward to helping again in the future and thank you for being a GoDaddy customer.

With much appreciation,
-JM

Rated 1 out of 5 stars

zero service + bugs in interface Dont…

zero service + bugs in interface Dont sell domains here

5 January 2025
Unprompted review
Afternic logo

Reply from Afternic

Hello Joakim,

Thank you for your feedback. I would like to better understand your experience and have sent you an email through Trustpilot requesting additional information.

My thanks,
JM

Rated 1 out of 5 stars

Terrible Platform for domain listing

I submitted my domain for listing on Afternic, and it was rejected for trademark compliance—yet my domain isn’t a trademark! The rejection was completely unjustified and there was no clear explanation as to why it was flagged.

Their review process seems overly cautious and doesn't make sense. It’s incredibly frustrating to have a domain wrongly flagged and no way to resolve it. Customer support provided vague, unhelpful responses that didn’t address the issue.

Definitely not recommending Afternic for domain sales.
it's a waste of time.

31 December 2024
Unprompted review
Afternic logo

Reply from Afternic

Hello Ra ,

Thank you for your feedback. I would like to better understand your experience and have sent you an email through Trustpilot requesting additional information.

My thanks,
JM

Rated 5 out of 5 stars

Competence

Competence. Clarity and a genuine desire to be helpful.

30 December 2024
Unprompted review
Afternic logo

Reply from Afternic

Hello Joseph ,

Thank you for your feedback. We are very glad to hear that you received such great support from us. We look forward to helping again in the future and thank you for being a GoDaddy customer.

With much appreciation,
-JM

Rated 5 out of 5 stars

A real life person replied from…

A real life person replied from Afternic on Christmas Eve.

24 December 2024
Unprompted review
Afternic logo

Reply from Afternic

Hello Averell,

Thank you for your feedback. We are very glad to hear that you received such great support from us. We look forward to helping again in the future and thank you for being a GoDaddy customer.

With much appreciation,
-JM

Rated 5 out of 5 stars

Thank you Afternic

I recently contacted Afternic Support about two domains that were under review and have been accepted. Thanks Afternick.

16 December 2024
Afternic logo

Reply from Afternic

Hello HicOne,

Thank you for your feedback. We are very glad to hear that you received such great support from us. We look forward to helping again in the future and thank you for being a GoDaddy customer.

With much appreciation,
-JM

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