Amiry & Gilbride Pharmacy Reviews 

308
TrustScore 4.5 out of 5

4.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 60 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their brilliant, professional, and welcoming demeanor, often highlighting individuals who go above and beyond to provide care and attention. The service is frequently described as excellent, efficient, and fast, with many appreciating the personalized approach and clear explanations provided for various procedures and advice. Reviewers also commend the customer service for its helpfulness, responsiveness, and the staff's willingness to listen to concerns and offer solutions, including prescriptions and detailed advice. However, some customers also noted issues with staff attitude, describing some as sour-faced and not welcoming, contrasting with previous positive experiences. A few other people also felt that the service was not always efficient, with one instance leading to a negative outcome after an initial assessment.

What people talk about most

Staff

Customers had positive experiences with staff, frequently highlighting their helpfulness, friendliness, and... See more

Service

Reviewers mention positive feedback about service, highlighting the friendly, efficient, and helpful nature... See more

Customer service

People report positive experiences with customer service, highlighting that staff consistently provide... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Staff absolutely brilliant was in with a soar ear Lynn at the linwood branch took care of me i had a build up of wax that was extremely painful for two days...... ten minutes and the pain was gone can... See more

Company replied

Rated 5 out of 5 stars

I was having issues with blocked ears and was hoping to find an alternative to olive oil. I was seen by Lynn at Linwood Pharmacy within minutes of arriving, and she kindly took the time to talk... See more

Rated 5 out of 5 stars

Popped into the Anniesland requiring advice and found the staff really friendly and helpful especially Annemarie who took time to listen to my concerns and over and above what I would have expected ju... See more

Rated 5 out of 5 stars

This pharmacy is such a helpful one, efficient and friendly. This week I had cryotherapy with Katey who had gone in specially on her day off and was superb as usual. I also had help from a pharmacis... See more


Company details

  1. Pharmacy

Written by the company

Amiry & Gilbride Pharmacy and Travel Clinic exists to help our patients and our communities live healthier lives. We do this by providing professional, safe, reliable medicines supply both on prescription and over the counter with the advice you need to get the best from your medicines. We also strive to meet your other healthcare needs by offering a range of over 130 clinical services and products throughout Greater Glasgow & Clyde. Our highly trained pharmacist clinicians and their teams are constantly updating their knowledge and skill to provide the highest standards of care right where you need it, where you live.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

308 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 42% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(308)

57 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Ear Wax Removal

The professional approach of the staff.
Colette was friendly and determined to clear all the wax from my ears before the hearing test.

19 March 2026
Unprompted review
Amiry & Gilbride Pharmacy logo

Reply from Amiry & Gilbride Pharmacy

Thank you very much for taking the time to share your feedback. I’ll be sure to pass your kind words along to all the team at St Georges Cross and in particular Colette. If you ever need anything in the future, please don’t hesitate to stop by we’re always happy to help.

Rated 5 out of 5 stars

The service in this Pharmacy is very…

The service in this Pharmacy is very good! The staff are very helpful as well!

13 March 2026
Unprompted review
Amiry & Gilbride Pharmacy logo

Reply from Amiry & Gilbride Pharmacy

Thank you very much for taking the time to share your feedback. I’ll be sure to pass your kind words along to all the team at Anniesland. If you ever need anything in the future, please don’t hesitate to stop by we’re always happy to help.

Rated 5 out of 5 stars

The staff are fantastic. A quality driven service.

The staff are fantastic. The pharmacists take time out of their busy tasks to give you best advice. Staff such as AnnMarie on the reception, and others have great customer service skills and product knowledge. Even delivery by Declan is prompt and done with a positive attitude. They all give care and attention to detail. They all provide a quality driven customer service. You couldn’t ask for a better pharmacist. I would recommend them to anyone.

27 February 2026
Unprompted review
Amiry & Gilbride Pharmacy logo

Reply from Amiry & Gilbride Pharmacy

Thank you very much for taking the time to share your feedback. I’ll be sure to pass your kind words along to all the team at Anniesland. If you ever need anything in the future, please don’t hesitate to stop by we’re always happy to help.

Rated 5 out of 5 stars

Ear cleaning

I went for treatment to blocked ears.. I was dealt with and looked after by Lynn,who was very efficient in clearing my ears over two sessions..she was gentle and informative ,all in providing a great service,advising me I had an infection as well as wax,and telling me to put a few drops of olive oil in every few days to keep my ears lubricated.

6 February 2026
Unprompted review
Amiry & Gilbride Pharmacy logo

Reply from Amiry & Gilbride Pharmacy

Thank you very much for taking the time to share your feedback. I’ll be sure to pass your kind words along to all the team at Linwood and Lynn in particular. If you ever need anything in the future, please don’t hesitate to stop by we’re always happy to help!

Rated 5 out of 5 stars

Lynn @Linwood

Staff absolutely brilliant was in with a soar ear Lynn at the linwood branch took care of me i had a build up of wax that was extremely painful for two days...... ten minutes and the pain was gone can't thank Lynn enough I will never use cotton buds or blast with a shower again so big massive thank you for the help.

14 February 2026
Unprompted review
Amiry & Gilbride Pharmacy logo

Reply from Amiry & Gilbride Pharmacy

Thank you very much for taking the time to share your feedback. I’ll be sure to pass your kind words along to all the team at Linwood and Lynn in particular. If you ever need anything in the future, please don’t hesitate to stop by we’re always happy to help.

Rated 5 out of 5 stars

The member of staff (Susan) could not…

The member of staff (Susan) could not have been more helpful. She was just a lovely girl, very polite and efficient.

15 January 2026
Unprompted review
Amiry & Gilbride Pharmacy logo

Reply from Amiry & Gilbride Pharmacy

Thank you very much for taking the time to share your feedback. I’ll be sure to pass your kind words along to Susan. If you ever need anything in the future, please don’t hesitate to stop by we’re always happy to help.

Rated 5 out of 5 stars

Absolutely brilliant service

Absolutely brilliant service. The staff were warm, friendly, and genuinely very helpful from start to finish. They took the time to listen, explain things clearly, and made me feel properly looked after rather than rushed. You can tell they really care about their customers. Highly recommend!

15 January 2026
Unprompted review
Amiry & Gilbride Pharmacy logo

Reply from Amiry & Gilbride Pharmacy

Thank you very much for taking the time to share your feedback. I’ll be sure to pass your kind words along to all the team at Causeyside. If you ever need anything in the future, please don’t hesitate to stop by we’re always happy to help.

Rated 5 out of 5 stars

Nidhi was excellent

Nidhi was excellent , the experience to organize my flu job was prompt, professional and value for money. The staff in the pharmacy are all polite and courteous and i would not go anywhere else for my prescriptions and generally pharmacy services. i have also had my ears examined and again service was really good.

4 November 2025
Unprompted review
Amiry & Gilbride Pharmacy logo

Reply from Amiry & Gilbride Pharmacy

Thank you very much for taking the time to share your feedback. I’ll be sure to pass your kind words along to Nidhi and all the team in Bearsden. If you ever need anything in the future, please don’t hesitate to stop by we’re always happy to help.

Rated 5 out of 5 stars

Cholesterol check

Great service. Easy to book online and very professional. Nidhi talked me through the procedure and gave a lot of helpful advice.
I received my results via email with the hour.
Would highly recommend this service

10 January 2026
Unprompted review
Amiry & Gilbride Pharmacy logo

Reply from Amiry & Gilbride Pharmacy

Thank you very much for taking the time to share your feedback. I’ll be sure to pass your kind words along to Nidhi. If you ever need anything in the future, please don’t hesitate to stop by we’re always happy to help.

Rated 1 out of 5 stars

19 Neilston rd

19 Neilston rd. clueless! Was in an hour ago, still no pescription, on phoning the docs turns out it’s been sitting there since 16th December. They deserve no stars, the druggies are attended to quicker than the working population who waste valuable time tracking meds!

9 January 2026
Unprompted review
Amiry & Gilbride Pharmacy logo

Reply from Amiry & Gilbride Pharmacy

Thank you for sharing your feedback. We’re sorry to hear about your experience with our branch. If you could please contact us at info@agpharmacy.co.uk with further information and we will investigate the matter and respond with a solution or explanation.

Rated 5 out of 5 stars

Excellent service & really nice manner…

Excellent service & really nice manner with customers, Especially Riz as I call her & Carol & obviously her daughter .
Really nice people who go the extra mile
to help you .👍👍👍

5 January 2026
Unprompted review
Amiry & Gilbride Pharmacy logo

Reply from Amiry & Gilbride Pharmacy

Thank you very much for taking the time to share your feedback. I’ll be sure to pass your kind words along to Riz, Carol and all the team. If you ever need anything in the future, please don’t hesitate to stop by we’re always happy to help.

Rated 1 out of 5 stars

tried to log on and failed after…

tried to log on and failed after receiving an email to load new app, did this, couldn't log in, tried to reset password, no response, always get my prescription at local branch, and never had problem before with app - not impressed, need to sort out your app !

27 December 2025
Unprompted review
Amiry & Gilbride Pharmacy logo

Reply from Amiry & Gilbride Pharmacy

Hi David,

Thank you for sharing your feedback. We’re sorry to hear about your experience with our new app.

As the app has been developed by a different provider, you will need to create a new account in order to use it. If you require any assistance with the setup process, please feel free to visit one of our stores, where a member of our team will be happy to help you.

If you experience any issues in the future, we would greatly appreciate you contacting us directly by email at info@agpharmacy.co.uk, as this allows us the opportunity to assist and resolve any concerns as quickly as possible.

Kind regards,
Kirsty

Rated 5 out of 5 stars

The staff are always very helpful never…

The staff are always very helpful never had any issues at all

17 December 2025
Unprompted review
Amiry & Gilbride Pharmacy logo

Reply from Amiry & Gilbride Pharmacy

Hello Amanda, thank you for taking the time to leave a positive review! I will pass this onto our staff at Causeyside and they will be very happy to hear about the great feedback. Thanks Kirsty

Rated 5 out of 5 stars

Staff are amazing so helpful and…

Staff are amazing so helpful and nothing is any problem

17 December 2025
Unprompted review
Amiry & Gilbride Pharmacy logo

Reply from Amiry & Gilbride Pharmacy

Hello Seonaid, thank you for taking the time to leave a positive review! I will pass this onto our staff at Tannahill and they will be very happy to hear about the great feedback. Thanks Kirsty

Rated 5 out of 5 stars

Colette and the whole team were so…

Colette and the whole team were so lovely and helpful with all of the questions I had:))

12 December 2025
Unprompted review
Amiry & Gilbride Pharmacy logo

Reply from Amiry & Gilbride Pharmacy

Hello Blathnaid, thank you for taking the time to leave a positive review! I will pass this onto our staff at St Georges Cross and they will be very happy to hear about the great feedback. Thanks Kirsty

Rated 5 out of 5 stars

Excellent help

Can't sing the praises of these girls that work in here enough. Very friendly and welcoming, always helpful and willing to go above and beyond the call of duty to help out. I had arrived in the shop just as the girls were closing with a family emergency and they still took the time to help me out even though it kept them back a little longer. Thank you.

12 December 2025
Unprompted review
Amiry & Gilbride Pharmacy logo

Reply from Amiry & Gilbride Pharmacy

Thank you very much for taking the time to share this lovely feedback. We’re really pleased to hear about your experience, and I’ll be sure to pass your kind words on to the team, it will mean a great deal to them. We’re always happy to help, and we truly appreciate your understanding and support. Many thanks Kirsty

Rated 5 out of 5 stars

Been using the pharmacy for years

Been using the pharmacy for years, the guys and girls in here work tirelessly to make sure mine and my mums prescriptions are done on time, and you always get greeted with a smile. Particular shout out to Lynn, Susane and Fattama, absolutely amazing girls and a credit to the company, highly recommend

1 December 2025
Unprompted review
Amiry & Gilbride Pharmacy logo

Reply from Amiry & Gilbride Pharmacy

Thank you so much for taking the time to share this lovely feedback. We’re really pleased to hear about your experience, and I’ll be sure to pass your kind words on to the team, it will mean a great deal to them.
We’re always happy to help, and we truly appreciate your on going support.
Many thanks Kirsty.

Rated 5 out of 5 stars

Great staff, Great Pharmacy

I have been attending this pharmacy for many years when it was Lloyds and now Amiry & Gilbride and there was always issues with medication and at times with staff but over the last few months the conditions have improved immensely and staff like Anne Marie and other new members of staff make going into the pharmacy a more pleasant experience even when you are worried about medication shortages that you forgot to order they go out of there way to try to get the medication for you and are always very pleasant when explaining new medication

24 November 2025
Unprompted review
Amiry & Gilbride Pharmacy logo

Reply from Amiry & Gilbride Pharmacy

Thank you very much for your honest and detailed feedback.
We’re really pleased to hear that you’ve noticed such positive improvements recently and that Anne Marie and the rest of the team have helped make your visits a more pleasant experience. We understand how worrying medication shortages can be, and the team will always do their best to support patients and explain any changes clearly. Your kind words will be shared with them and are truly appreciated.
Many thanks, Kirsty

Rated 5 out of 5 stars

Agpharmacy causeyside street

Been using ag pharmacy on causeyside street for over a year now .. always greeted with a lovely smile & staff are very helpful! They go out there way to ensure your you have everything you need :)

25 November 2025
Unprompted review
Amiry & Gilbride Pharmacy logo

Reply from Amiry & Gilbride Pharmacy

Thank you very much for taking the time to share this lovely feedback. We’re really pleased to hear about your experience, and I’ll be sure to pass your kind words on to the team, it will mean a great deal to them. We’re always happy to help, and we truly appreciate your support. Many thanks Kirsty

Rated 1 out of 5 stars

Prescription Chaos

Despite suffering chronic health issues and a stroke, the arrangement for them to pick up and deliver repeat prescription has failed for the 3rd time in a row. Seem to be unable to organise a simple system to deliver much needed medication.

24 November 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look