Fantastic experience with this company who delivered a big heavy garage cabinet unit for me. Night before text with 2 hour window, call 30 min prior to delivery. 3 man delivery exactly as they desc... See more
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Review summary
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The company delivered within the stated time slot (despite road works!) The two men delivering were very efficient and polite. They offered to take their shoes off before coming in the house. They too... See more
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Just want to say how good your guys were when delivering and installing our washer and tumble dryer. They went above and beyond to make sure they were installed under difficult circumstances with spac... See more
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My shed was delivered by 2 polite delivery person. On arrival, they immediately asked where the boxes should be put. There were no damage on the packages nor on the items. The courier arrived on time,... See more
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Company details
- #22 of 36 best companies in Courier and Delivery Service
Written by the company
AIT Home Delivery is the UK's leading 2 person white glove delivery service company offering premium home and next-day delivery across the UK. At AIT, our ethos has always been centred around ensuring that the customer is permanently top of mind across every stage of the delivery process – right from when an order is placed through to the final point of delivery.
Contact info
Head Office - Unit 22 Lodge Way, Lodge Farm Industrial Estate, NN5 7US, Northampton, United Kingdom
- 01604 215 000
- customerservice.AITHD@aitworldwide.com
- aithomedelivery.com/en-gb
4.6
Excellent
254k reviews
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The delivery was very good
The delivery was very good; they were very helpful and called when they said they would.
3 August 2026
Unprompted review
Reply from AIT Home Delivery UK Ltd
Thank you for your positive review and feedback on your delivery experience. We're delighted to hear that the delivery went very well and that our team was helpful throughout the process.
It's especially pleasing to know that the team called when they said they would, helping to keep you informed and making the delivery as convenient as possible. Clear communication and reliable service are key priorities for us, so it's wonderful to hear that your experience reflected these standards.
Your kind comments are greatly appreciated and will be shared with the team as recognition of their professionalism, helpfulness, and dedication to excellent customer service. Thank you for taking the time to share your feedback. We're delighted that you were so pleased with the service provided.
Excellent Delivery Service – Friendly, Professional and On Time
I had a great experience with AIT Home Delivery UK Ltd. I received a notification about my delivery the night before, and on the morning of the delivery, the driver called me around 30 minutes in advance to let me know they were on their way.
The delivery arrived exactly on time, and both delivery team members were very friendly, professional, and helpful. They made the whole process smooth and hassle-free.
Excellent communication, punctual service, and outstanding customer care. I would definitely recommend AIT Home Delivery UK Ltd. 5-star service all the way!
3 August 2026
Unprompted review
Reply from AIT Home Delivery UK Ltd
Thank you for your positive review and for taking the time to share such detailed feedback. We're delighted to hear that your experience with AIT Home Delivery was so positive from start to finish.
It's wonderful to know that you received clear communication throughout the process, including the delivery notification the evening before and the driver's call around 30 minutes before arrival. Keeping customers informed every step of the way is a key part of the service we strive to provide, so we're pleased that these updates helped make the delivery convenient and stress-free.
We're especially delighted to hear your kind comments about the delivery team. Providing a friendly, professional, and helpful service is something our colleagues take great pride in, and it's fantastic to know that they made the entire process smooth and hassle-free for you.
Your feedback regarding the punctuality, communication, and customer care is greatly appreciated and will be shared with the team as recognition of their excellent work. Thank you for your recommendation and for awarding us a 5-star review. We're thrilled that your experience exceeded expectations and left such a positive impression.
Prompt and execellent service
3 August 2026
Reply from AIT Home Delivery UK Ltd
Thank you for your positive review and feedback on your delivery experience. We're delighted to hear that you received prompt and excellent service.
Our teams work hard to provide a reliable, efficient, and customer-focused delivery experience, so it's wonderful to know that we met your expectations. Delivering outstanding service while ensuring a smooth and hassle-free experience is something we take great pride in.
Your kind comments are greatly appreciated and will be shared with the team as recognition of their hard work and dedication. Thank you for taking the time to share your feedback. We're delighted that you were so pleased with the service provided.
Friendly service.
The 2 gentleman that delivered my parcel were pleasant and helpful and even though they were a little late delivering they had the decency to contact me and keep me informed.
3 August 2026
Reply from AIT Home Delivery UK Ltd
Thank you for your review and for taking the time to share your feedback. We're pleased to hear that our delivery team were pleasant and helpful throughout the process.
We do apologise that the delivery arrived a little later than expected. However, we're delighted to know that the team kept you informed and took the time to contact you regarding the delay. We understand how important good communication is, and it's wonderful to hear that their proactive approach helped minimise any inconvenience.
Your kind comments about the professionalism and courtesy of the delivery team are greatly appreciated and will be shared with them as recognition of their efforts. Thank you again for your feedback, and we're pleased that, despite the slight delay, you had a positive delivery experience.
Great experience with the home delivery…
Great experience with the home delivery service. My order arrived on time, was well-packaged, and everything was fresh and exactly as expected. The delivery person was polite and professional, making the whole process smooth and hassle-free. Excellent service—I would definitely order again and highly recommend it to others!
3 August 2026
Reply from AIT Home Delivery UK Ltd
Thank you for your positive review and for taking the time to share such detailed feedback. We're delighted to hear that you had a great experience with the delivery service and that everything arrived on time, well packaged, and exactly as expected.
It's especially wonderful to know that the delivery process was smooth and hassle-free, and that the delivery colleague was polite, professional, and helpful throughout. Our teams work hard to provide reliable deliveries and excellent customer service, so it's rewarding to hear that your experience reflected these standards.
Your recommendation means a great deal to us, and your kind comments will be shared with the team as recognition of their hard work and dedication. Thank you again for your feedback. We're delighted that you were so pleased with the service provided and that the entire experience met your expectations.
3 Star
3 Stars
My initial delivery experience was disappointing. I paid for a room-of-choice delivery service, but the delivery crew did not provide the service I had paid for. The attitude of the crew also left a lot to be desired, which made the experience even more frustrating.
However, I do want to give credit where it's due. After I submitted a complaint, AIT's Complaints Department responded professionally, investigated the matter, discussed it with the depot manager and delivery crew, and confirmed that the crew had been reminded of their responsibilities to ensure the agreed level of service is provided in future.
While I would have appreciated a more tangible resolution given that I paid for a service that wasn't delivered as expected, I do appreciate that my complaint was taken seriously and not ignored.
I hope the changes they have made prevent other customers from having the same experience.
17 July 2026
Unprompted review
Reply from AIT Home Delivery UK Ltd
Thank you for your feedback. We are sorry to hear that your experience has not met your expectations. We can see that you have already contacted us regarding this matter, and your case is currently under review. We have reached out to you as part of this investigation and we kindly ask that you respond to our email at your earliest convenience. Your feedback is important to us and helps us continue to improve our service.
Initially I was concerned about…
Initially I was concerned about delivery after purchase as I’d seen some negative reviews. However, I can only say that all was good when it came to delivering my garden furniture. In the days leading up I was reminded of delivery and the day before given a time slot of 2 hours which is fantastic. Delivery arrived within the time slot and Chloe and the driver were friendly. Very pleased with the quality of the goods and the packaging - it took a while to unbox but I appreciate how well it was packaged.
3 August 2026
Unprompted review
Reply from AIT Home Delivery UK Ltd
Thank you for your review and for taking the time to share such detailed feedback. We're delighted to hear that your experience lived up to your expectations and that your garden furniture was delivered smoothly and without any issues.
It's especially pleasing to know that the delivery updates in the days leading up to arrival, along with the two-hour delivery window provided the day before, helped give you confidence and allowed you to plan your day effectively. Clear communication and reliable delivery information are key priorities for us, so it's wonderful to hear that these aspects of the service made a positive impression.
We're also delighted that the delivery arrived within the allocated time slot and that Chloe and her colleague provided a friendly and professional service. Our teams work hard to ensure every delivery is completed with care and excellent customer service, so your kind comments are greatly appreciated.
It's great to hear that you are pleased with the quality of your garden furniture and the protective packaging. While we appreciate that unpacking took a little time, we're glad the care taken in packaging the product ensured it arrived in excellent condition.
Thank you again for your feedback. Your comments will be shared with the team as recognition of their hard work and dedication, and we're delighted that your experience was such a positive one from start to finish.
Great service
Great comms. 2 very nice delivery guys. Called 20 mins before arrival. Can’t fault the delivery.
3 August 2026
Unprompted review
Reply from AIT Home Delivery UK Ltd
Thank you for your positive review and for taking the time to share your feedback. We're delighted to hear that the communication throughout the delivery process was excellent and that the advance phone call around 20 minutes before arrival helped keep you informed and prepared.
It's especially wonderful to know that our two delivery colleagues were friendly, professional, and made such a positive impression. Our teams work hard to provide a reliable, efficient, and customer-focused service, so it's rewarding to hear that everything went smoothly and met your expectations.
Your kind comments are greatly appreciated and will be shared with the team as recognition of their hard work and dedication. Thank you again for your feedback. We're delighted that you were so pleased with the delivery experience and that there was nothing to fault.
Absolutely chuffed with the service
Absolutely chuffed with the service, tracked on time and the boys were terrific, nothing too much trouble. Thankyou 👍
3 August 2026
Unprompted review
Reply from AIT Home Delivery UK Ltd
Thank you for your positive review and for taking the time to share your feedback. We're delighted to hear that you were absolutely chuffed with the service and that the delivery tracking kept you informed every step of the way.
It's especially wonderful to know that our delivery team made such a positive impression. Our colleagues work hard to provide a friendly, helpful, and customer-focused experience, so it's fantastic to hear that nothing was too much trouble and that they went above and beyond to assist you.
Your kind comments are greatly appreciated and will be shared with the team as recognition of their hard work and dedication. Thank you again for your feedback. We're thrilled that you were so pleased with the delivery experience and that everything went so smoothly.
Professional
Professional, courteous and quick delivery. Absolutely recommend these couriers!
3 August 2026
Unprompted review
Reply from AIT Home Delivery UK Ltd
Thank you for your positive review and for taking the time to share your feedback. We're delighted to hear that you found our delivery service professional, courteous, and efficient.
Our delivery teams work hard to provide a reliable and customer-focused experience, ensuring every delivery is completed smoothly and with the highest standards of customer care. It's especially rewarding to know that our colleagues made such a positive impression and that you would happily recommend the service.
Your kind comments are greatly appreciated and will be shared with the team as recognition of their hard work and dedication. Thank you again for your feedback. We're delighted that you were so pleased with the delivery experience.
I wasnt present when it was delivered…
I wasnt present when it was delivered as i am in Hospital but my partner couldnt praise them enough.
3 August 2026
Reply from AIT Home Delivery UK Ltd
Thank you for your review and for taking the time to share your feedback. We're sorry to hear that you weren't able to be present for the delivery due to being in hospital, and we hope you're doing well.
We're delighted to hear that your partner had such a positive experience with our delivery team and couldn't praise them highly enough. Providing a friendly, professional, and helpful service is something our colleagues take great pride in, so it's wonderful to know that they made such a positive impression.
Your kind comments are greatly appreciated and will be shared with the team as recognition of their hard work and dedication. Thank you again for your feedback, and we're pleased that the delivery was completed successfully and to your partner's satisfaction.
Absolute nightmare
Absolute nightmare from start to finish. Avoid AIT Home Delivery at all costs.
I paid extra for an early delivery slot, only to receive a message on the day informing me that the vehicle had been overloaded and my sofa had been moved onto a backup truck. So much for paying for a premium service. Instead of an early delivery, the drivers eventually arrived around 3:30pm.
What followed was genuinely disgusting. The two drivers seemed more interested in finding excuses not to do their job than actually completing the delivery. Despite the fact that delivering to a third-floor flat was clearly within company policy, they spent their time arguing why they shouldn’t have to carry the boxes upstairs. At one point they were literally laughing while I stood there trying to resolve the situation, seemingly pleased at the prospect of leaving without completing the delivery. It was one of the most unprofessional displays I have ever witnessed.
I then spent over an hour on the phone with AIT trying to get help. Shockingly, the situation only became worse. I was told the drivers were working through a third-party contractor, meaning nobody seemed to have any authority to make a decision or take responsibility. I was passed around, left on hold, and ultimately abandoned with four enormous sofa boxes sitting in the entrance of my building.
The entire experience was a masterclass in poor communication, lack of accountability, and terrible customer service. I have had countless furniture deliveries over the years, including large and difficult items, and have never experienced anything remotely this bad.
AIT Home Delivery completely failed to deliver the service I paid for and showed absolutely no interest in resolving the problem when things went wrong.
Without question, this was the worst delivery experience I have ever had. Avoid at all costs.
3 August 2026
Unprompted review
Reply from AIT Home Delivery UK Ltd
Thank you for your feedback. We're genuinely sorry to hear that your experience did not meet your expectations. Please reach out to our complaints team with more details and the contents of your review so we can address your concerns and provide assistance. Your satisfaction is important to us, and we appreciate the opportunity to make things right.
Reply from AIT Home Delivery UK Ltd
Thank you for your positive review and for taking the time to share your feedback. We're delighted to hear that your delivery arrived exactly as promised and that everything went according to plan.
Providing reliable deliveries and keeping our commitments to customers is something we take great pride in, so it's wonderful to know that the service met your expectations. Our teams work hard to ensure every delivery is completed smoothly, efficiently, and with a strong focus on customer satisfaction.
Your kind comments are greatly appreciated and will be shared with the team as recognition of their hard work and dedication. Thank you again for your feedback, and we're pleased that you had such a positive delivery experience.
Great service!
Very good. Very polite, helpful and professional. Called to give expected time of arrival and able to track drivers which is very helpful when waiting on large orders. Driver very helpful and careful when bringing items in.
2 August 2026
Reply from AIT Home Delivery UK Ltd
Thank you for your positive review and feedback on your delivery experience. We're delighted to hear that you found the service very good and that our team was polite, helpful, and professional throughout.
It's especially wonderful to know that the advance phone call and live tracking helped keep you informed of the expected arrival time. We understand how valuable these updates are when waiting for larger deliveries, so we're pleased that the communication made the process more convenient and reassuring.
We're also delighted to hear that our driver was careful and helpful when bringing your items into your home. Our delivery teams work hard to provide a reliable, customer-focused service while treating every delivery with the utmost care and attention.
Your kind comments are greatly appreciated and will be shared with the team as recognition of their hard work and dedication. Thank you for taking the time to share your feedback. We're delighted that you were so pleased with the service provided.
Great service
They kept me updated about my delivery
The two guys were very professional and friendly
3 August 2026
Reply from AIT Home Delivery UK Ltd
Thank you for your positive review and feedback on your delivery experience. We're delighted to hear that you were kept well informed throughout the delivery process and that the updates provided helped you know exactly when to expect your order.
It's especially wonderful to know that our two delivery colleagues were professional, friendly, and made such a positive impression. Our teams work hard to provide a reliable, customer-focused service while ensuring every delivery is completed smoothly and efficiently, so it's rewarding to hear that their efforts were appreciated.
Your kind comments are greatly appreciated and will be shared with the team as recognition of their hard work and dedication. Thank you for taking the time to share your feedback. We're delighted that you were so pleased with the service provided.
Very good service with real life…
Very good service with real life tracking.
Helpfull staff as well.
3 August 2026
Reply from AIT Home Delivery UK Ltd
Thank you for your positive review and feedback on your delivery experience. We're delighted to hear that you found the real-time tracking helpful and that it allowed you to follow your delivery with confidence throughout the process.
It's also wonderful to know that our staff were helpful and provided a positive delivery experience. Our teams work hard to deliver a reliable, professional, and customer-focused service, so it's especially rewarding to hear that both the communication and customer care met your expectations.
Your kind comments are greatly appreciated and will be shared with the team as recognition of their hard work and dedication. Thank you for taking the time to share your feedback. We're delighted that you were so pleased with the service provided.
Reply from AIT Home Delivery UK Ltd
Thank you for your positive review and feedback on your delivery experience. We're delighted to hear that your delivery was flawless and that everything went exactly as expected.
Our teams work hard to provide a reliable, efficient, and professional service from start to finish, so it's especially rewarding to receive such positive feedback. Knowing that the entire delivery process went smoothly is a wonderful reflection of the care and dedication of our delivery colleagues.
Your kind comments are greatly appreciated and will be shared with the team as recognition of their hard work and commitment to excellent customer service. Thank you for taking the time to share your feedback. We're delighted that you were so pleased with the service provided.
Drop and leave!
Delivered a supper king mattres for us. First they wanted to drop it my lounge. First they were not very friendly when they arives. When they brought the mattres in they just wanted to put it down and leave. I Asked if they can take it upstairs for me. They took it to the stairs tried for 1 min said it wont fit. I had no choice but to let them leave. My husband had to get someone from work to come help.
At this said. Matress was upstairs in 5 min. Was a bit of a tight fit but we knew it will go up because the previous one whent up. Why would the new one not fit.
28 July 2026
Unprompted review
Reply from AIT Home Delivery UK Ltd
Thank you for your feedback. We're genuinely sorry to hear that your experience did not meet your expectations. Please reach out to our complaints team with more details and the contents of your review so we can address your concerns and provide assistance. Your satisfaction is important to us, and we appreciate the opportunity to make things right.
Reply from AIT Home Delivery UK Ltd
Thank you for your positive review and feedback on your delivery experience. We're delighted to hear that you were pleased with the communication throughout the delivery process and that the regular updates kept you informed every step of the way.
It's especially wonderful to know that our delivery drivers were friendly and professional. Our teams work hard to provide a reliable, customer-focused service, and it's rewarding to hear that their positive attitude helped make your delivery experience such a good one.
Your kind comments are greatly appreciated and will be shared with the team as recognition of their hard work and dedication. Thank you for taking the time to share your feedback. We're delighted that you were so pleased with the service provided.
Excellent service and respectful
3 August 2026
Reply from AIT Home Delivery UK Ltd
Thank you for your positive review and for taking the time to share your feedback. We're delighted to hear that you found the service excellent and that our team treated you with respect throughout the delivery process.
Providing a professional, courteous, and customer-focused experience is something we take great pride in, so it's wonderful to know that your delivery met your expectations. Our colleagues work hard to ensure every customer receives reliable service and the highest standards of care.
Your kind comments are greatly appreciated and will be shared with the team as recognition of their hard work and dedication. Thank you again for your feedback. We're delighted that you were so pleased with the service provided.
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