Fantastic experience with this company who delivered a big heavy garage cabinet unit for me. Night before text with 2 hour window, call 30 min prior to delivery. 3 man delivery exactly as they desc... See more
Company replied
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Review summary
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What people talk about most
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The company delivered within the stated time slot (despite road works!) The two men delivering were very efficient and polite. They offered to take their shoes off before coming in the house. They too... See more
Company replied
Just want to say how good your guys were when delivering and installing our washer and tumble dryer. They went above and beyond to make sure they were installed under difficult circumstances with spac... See more
Company replied
My shed was delivered by 2 polite delivery person. On arrival, they immediately asked where the boxes should be put. There were no damage on the packages nor on the items. The courier arrived on time,... See more
Company replied
Company details
- #22 of 36 best companies in Courier and Delivery Service
Written by the company
AIT Home Delivery is the UK's leading 2 person white glove delivery service company offering premium home and next-day delivery across the UK. At AIT, our ethos has always been centred around ensuring that the customer is permanently top of mind across every stage of the delivery process – right from when an order is placed through to the final point of delivery.
Contact info
Head Office - Unit 22 Lodge Way, Lodge Farm Industrial Estate, NN5 7US, Northampton, United Kingdom
- 01604 215 000
- customerservice.AITHD@aitworldwide.com
- aithomedelivery.com/en-gb
4.6
Excellent
255k reviews
Asks customers to review
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Guys turned up on time
Guys turned up on time, very helpful and placed it where I requested it, thank you very much.
4 August 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Still waiting for my delivery
Still waiting for my delivery. I'm going to get in touch with You and yours. A consumer program on BBC RADIO 4.
They usually get results from bad companies like yours.
30 July 2026
Unprompted review
Reply from AIT Home Delivery UK Ltd
Thank you for your feedback. We're genuinely sorry to hear about your experience.
We appreciate the inconvenience, uncertainty, and disappointment this situation has caused, particularly given the length of time you have been waiting for your order and the difficulty you've experienced trying to obtain support.
I can see that you have provided your order details. A member of our customer care team will reach out to you soon to discuss your complaint in detail, investigate the delay and communication issues you've raised, and work towards a satisfactory resolution.
Thank you for your patience.
Very pleasant and competent staff
Very pleasant and competent staff. Arrived on time. Excellent service.
5 August 2026
Fast and effiecient
Fast, efficient and friendly staff. Fantastic delivery and collection of goods. Thank you.
4 August 2026
Was given a time for delivery which was…
Was given a time for delivery which was accurate and they called beforehand.
4 August 2026
Good communication
5 August 2026
Lovely polite gentlemen delivered my…
Lovely polite gentlemen delivered my washing machine, no complaints about the five steps to the door and offered to take there shoes off in the house, very respectful. Thank you
4 August 2026
Unprompted review
Delivered and not signed for
Delivered and signed for, however left in the drive and not signed for.??
5 August 2026
Reply from AIT Home Delivery UK Ltd
Thank you for your feedback. We're genuinely sorry to hear about your experience. We understand how concerning it must have been for your delivery to be marked as delivered and signed for, while the item was apparently left on your driveway and not personally handed over. We also appreciate your concerns regarding the signature recorded for the delivery.
I can see that you have provided your order details. A member of our customer care team will reach out to you soon to discuss your complaint in detail, investigate the circumstances surrounding the delivery, and work towards a satisfactory resolution.
Thank you for your patience.
They were early in delivery by an hour…
They were early in delivery by an hour but called me 30 mins before hand. Very polite and cheerful.
5 August 2026
Exactly services politeness tops ✊🏽🏴🩵🤷
5 August 2026
Always kept us updated on the delivery…
Always kept us updated on the delivery time and date plus the boys who delivered my kitchen were very polite very fast and efficient brilliant all round
5 August 2026
Delivered bed on time
The two men who delivered my order were lovely ,we ordered a king size ottoman bed and headboard ,They kept us informed about the delivery and placed it into the bedroom. I would highly recommend.
4 August 2026
Unprompted review
Safe parking
Kept me informed via tracking, called about 20 mins before they arrived, they were polite, safe parking,
5 August 2026
Deliver was excellent
Deliver was a really easy experience
Contracted to say on the way and a very polite and professional service.
5 August 2026
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