The people at Ajax really goes the distance to make it easy; not only for the end-user, but for installers as well. Their products and services offer practical solutions to real-world challenges. Sol... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I own a second home in Spain, its in the country and we often have local power cuts, the alarm system battery will cover for most but not all. We can be left without alarm cover for days until someon... See more
Company replied
Fine system, works perfectly. Installation was done by a security company, but was relatively easy to install. The alarm does not go off immediately there is a time lag of around 20-30 seconds for it... See more
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I’m using both the different type of sensors with a hub and also the camera system. The hub and the sensors are superb the camera system is okayish vs competitors (you could perhaps find better soluti... See more
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Company details
Information provided by various external sources
Ajax alarm system — The most awarded wireless security system in Europe
Contact info
Sklyarenko 5, 04073, Kyiv, Ukraine
- hello@ajax.systems
- ajax.systems
4.8
Excellent
12k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Fast and professional service.
Fast and professional service.
Products are 5/5 and customer service is also 5/5
21 September 2026
Unprompted review
Reply from Ajax Systems
Hello!
Thank you very much for your kind feedback! We’re glad to hear that you’re satisfied with both our products and customer service, and that you appreciate the speed and professionalism of our team. We truly value your trust and support.
Best regards,
Max Brin
Robust and Easily Configurable With Good Support
Excellent product which appears to be very robust and easily configurable.
I contacted Support and they gave a very rapid response with comprehensive information that helped to fix the issue.
So far I would highly rate these products and the Support model is very good.
21 September 2026
Unprompted review
Reply from Ajax Systems
Hello!
Thank you very much for your detailed feedback! We’re glad to hear that you find the system robust and easy to configure, and that our Support Team was able to respond quickly with comprehensive information to help resolve your issue. We truly appreciate your trust and positive experience with Ajax.
Best regards,
Max Brin
Reply from Ajax Systems
Hello David!
Thank you very much for your feedback! We’re glad to hear that you appreciate the quality and reliability of the Ajax system. We truly appreciate your trust and support.
Best regards,
Max Brin
Ajax: easy, reliable, expandable — with one odd omission
Setting up an Ajax system is almost absurdly simple: scan each device's QR code, stick or screw it on with the included bracket, done. No cables, no installer, no mess.
And then it just works. Instant notifications, virtually zero false alarms, and batteries that genuinely last years. It also grows with you: opening, motion, leak and smoke detectors, sirens, cameras and automation scenarios, all in one app, with or without a monitoring subscription.
The downside: you can't set an alert for a sensor left open too long. The system knows a door is open, but there's no way to tell it "let me know if it's been ten minutes." The window forgotten before a trip or the garage left ajar go unnoticed — exactly the kind of oversight that ends up costing money.
Bottom line: well worth it, and it would be near-perfect if they added that in a firmware update.
20 September 2026
Unprompted review
Reply from Ajax Systems
Hello!
Thank you for such a detailed and thoughtful review! We’re glad to hear that you appreciate the simple setup, reliable notifications, long battery life, and the flexibility of the Ajax ecosystem. We also appreciate your detailed suggestion regarding alerts for sensors that remain open for a certain period of time. Feedback like this is valuable and will be shared with our team for consideration.
Best regards,
Max Brin
It’s Nice for me to be quiet when my…
It’s Nice for me to be quiet when my Shana stays on the desk. Nobody can come at home
19 September 2026
Unprompted review
Reply from Ajax Systems
Hello Chantal!
Thank you for sharing your experience! We’re glad to hear that your Ajax system gives you peace of mind and helps you feel more secure at home. We truly appreciate your trust and feedback.
Best regards,
Max Brin
Excellent customer service
Excellent customer service. Responded very quickly on some technical issues and were super helpful.
18 September 2026
Unprompted review
Reply from Ajax Systems
Hello Mike!
We're so glad our team could quickly resolve your technical issues and provide helpful assistance. We appreciate your kind words!
Best Regards,
Max Brin
Support issue with FireProtect sensor
I had an issue replacing the reserve battery in a FireProtect sensor. So I e-mailed support and got very detailed instructions on what might be the cause and how to resolve it (not available in manuals).
It worked just fine and solved my problem. Excellent support in any case.
18 September 2026
Unprompted review
Reply from Ajax Systems
Hello!
Thank you very much for sharing your experience! We’re glad to hear that our support team provided detailed guidance and that the instructions helped you successfully resolve the issue with your FireProtect sensor. We truly appreciate your kind words and recognition of our support.
Best regards,
Max Brin
I was having a technical set-up issue…
I was having a technical set-up issue and I reached out to Ajax support who quickly guided me with steps on how to rectify it. Fantastic customer service and great products.
17 September 2026
Unprompted review
Reply from Ajax Systems
Hello!
Thank you very much for your kind feedback! We’re glad to hear that our Support Team was able to quickly guide you through the setup issue and provide clear steps to resolve it. We truly appreciate your recognition of our customer service and your positive words about our products.
Best regards,
Max Brin
After sales support.
After several emails to and from there support team, I can't thank them enough for there time explaining, why I couldn't add a device to my system. We've finally resolved the issue, which was my fault. I hadn't realised there are different devices, these being those that you can add yourself and those that need to be added by an approved installer. We've had the Ajax system for a few years now and it had been flawless. Highly recommend this Alarm system.
17 September 2026
Unprompted review
Reply from Ajax Systems
Hello!
Thank you very much for sharing your detailed experience and for your kind words about our Support Team. We’re glad to hear that our specialists took the time to explain the situation and help you resolve the issue. It’s also great to know that your Ajax system has been working flawlessly for several years. We truly appreciate your trust and recommendation.
Best regards,
Max Brin
Reply from Ajax Systems
Hello Olle!
Thank you very much for your kind feedback! We’re glad to hear that you continue to find our support fast and reliable. We truly appreciate your trust and continued confidence in our team.
Best regards,
Max Brin
The Ajax Support Team provided quick
The Ajax Support Team provided quick, professional, and helpful responses to my questions. They were knowledgeable, patient, and guided me through the solution efficiently. Excellent customer service and a great support experience.
15 September 2026
Unprompted review
Reply from Ajax Systems
Hello!
Thank you very much for your detailed feedback and kind words about our Support Team. We’re glad to hear that you appreciated their professionalism, knowledge, and patience, and that they were able to guide you efficiently towards a solution. We truly appreciate your trust and recognition.
Best regards,
Max Brin
Perfect support
The support from Ajax Systems was fast, professional, and highly efficient. Thank you for the excellent service!
14 September 2026
Unprompted review
Reply from Ajax Systems
Hello Zoran!
Thank you very much for your kind feedback! We’re delighted to hear that you found our support fast, professional, and efficient. We truly appreciate your trust and recognition of our team’s efforts.
Best regards,
Max Brin
Excellent customer service and help to…
Excellent customer service and help to solve a wifi problems with Hub 2 plus.
14 September 2026
Unprompted review
Reply from Ajax Systems
Hello Pasi!
Thank you very much for your feedback! We’re glad to hear that our customer service team was able to help you resolve the Wi-Fi issue with your Hub 2 Plus. We truly appreciate your kind words and trust in Ajax.
Best regards,
Max Brin
Absolutely love my Ajax system
Absolutely love my Ajax system, from ease of installation and the mobile app. I have smoke detectors, cameras and an intruder alarm system with each component taking seconds to set up and get working.
14 September 2026
Unprompted review
Reply from Ajax Systems
Hello Steve!
Thank you very much for your wonderful feedback! We’re delighted to hear that you enjoy your Ajax system and find both the installation and mobile app easy to use. It’s great to know that your smoke detectors, cameras, and security system were all quick and straightforward to set up.
Best regards,
Max Brin
Customer service is always good
Customer service is always good. They respond quickly with any issues with lots of solutions. The cameras and the app are great too.
13 September 2026
Unprompted review
Reply from Ajax Systems
Hello Arun!
Thank you very much for your kind feedback! We’re glad to hear that you’re satisfied with our customer service and appreciate the quick responses and helpful solutions. It’s also great to know that you’re enjoying the cameras and the app.
Best regards,
Max Brin
The app interface / ergonomics is…
The app interface / ergonomics is really clear and user friendly.
20 July 2026
Unprompted review
Reply from Ajax Systems
Hello Jean!
Thank you for your feedback! We’re glad to hear that you find the app interface clear, intuitive, and user-friendly. We truly appreciate you taking the time to share your experience.
Best regards,
Max Brin
Reply from Ajax Systems
Hello Pradeep!
Thank you very much for your kind feedback! We’re delighted to hear that you continue to have a positive experience with our service. Your trust and support are greatly appreciated.
Best regards,
Max Brin
Service top
I recently reached out to customer support because I was having trouble getting another user to access the system. It turned out the mistake was entirely on my end. I was sending the invitation to one email address while my wife was trying to register using a completely different one. Despite my simple user error, the support team was incredibly patient, professional, and helpful. They guided me through the issue step by step until everything was fully resolved. Truly top-notch customer service.
10 September 2026
Unprompted review
Reply from Ajax Systems
Hello Marco!
Thank you very much for sharing your experience and for your kind words about our support team. We’re glad our specialists were able to patiently guide you through the issue and help get everything resolved. We truly appreciate your recognition of their professionalism and dedication.
Best regards,
Max Brin
User friendly for primary customer
(1) Intake based on assessing situation and needs. (2) Modular product allows for bespoke confuguration. (3) Quick installment. (4) App is easy to use. Wish for improvement: guest access to app, the guest keys are hardly practiced and easily leading to false alarm.
10 September 2026
Unprompted review
Reply from Ajax Systems
Hello!
Thank you for sharing your detailed feedback. We’re glad to hear that you appreciated the tailored system configuration, quick installation, and ease of use of the app. We also appreciate your suggestion regarding guest access and will make sure this feedback is passed on to our team for consideration.
Best regards,
Max Brin
I am very grateful to the Ajax support…
I am very grateful to the Ajax support team for how quickly they helped me resolve my issue. I highly recommend them.
9 September 2026
Unprompted review
Reply from Ajax Systems
Hello Oleksii!
Thank you very much for your kind words and recommendation! We’re glad to hear that our support team was able to help you resolve your issue quickly. We truly appreciate your trust and feedback.
Best regards,
Max Brin
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