The alarm system is excellent - high quality components and App. I was easily able to install it myself with assistance, within an hour or so for each enquiry, from the outstanding Ajax support team.... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I have a fairly common house in Sweden although on the larger side. I have had alarm-system for years but eventually I got feed-up on the cost. Started to scout for a new & found Safeland, the Sw... See more
Ajax has the best technical support of all security manufacturers with 24/7 support. They helped me out of so many jams with their expertise and knowledge. They connected to my PC and found what I w... See more
Was easy to install ,love the app to control my alarm easy to use Had alarm over six months and very happy with it, battery life so far excellent It is not made in China which is good for reliab... See more
Company replied
Company details
Information provided by various external sources
Ajax alarm system — The most awarded wireless security system in Europe
Contact info
Sklyarenko 5, 04073, Kyiv, Ukraine
- hello@ajax.systems
- ajax.systems
4.8
Excellent
11k reviews
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High price and high quality!
5 April 2026
Unprompted review
Reply from Ajax Systems
Hello Anders,
Thank you for your feedback and for sharing your experience. We’re glad to hear that you recognize the high quality of our system, even if it comes at a higher price.
With best regards,
Max Brin
Clear advice from Ajax Support
The advice received from Ajax Support on a technical issue was very clear and concise and easy to understand a great help. Recommended
5 April 2026
Unprompted review
Reply from Ajax Systems
Hello Alan,
Thank you for your feedback and for sharing your experience. We’re glad to hear that the advice from our Support team was clear, concise, and helpful, and we appreciate your recommendation.
With best regards, Max Brin
Great product, amazing support
Been using Ajax for a while — motion detectors, DoorProtect, leak detectors, automatic valve shut-off. Everything works exactly as it should, hardware feels premium.
The customer support is what really stands out — fast, efficient, straight to the point. No waiting, no runaround.
Highly recommend.
5 April 2026
Unprompted review
Reply from Ajax Systems
Hello Olia,
Thank you for your feedback and for sharing your experience. We’re glad to hear that both the system and the hardware meet your expectations, and it’s especially rewarding to know that our customer support made such a positive impression.
With best regards,
Max Brin
Prompt relevant responses
Prompt relevant responses. Reading my posts carefully and correctly. Good detailed suggestions to solve problems.
4 April 2026
Unprompted review
Reply from Ajax Systems
Hello Jeremy,
Thank you for your feedback and for sharing your experience. We’re glad to hear that you appreciate the prompt, relevant, and carefully considered responses, as well as the detailed suggestions provided to solve issues.
With best regards,
Max Brin
Reply from Ajax Systems
Hello Mark,
Thank you for your feedback and for sharing your experience. We’re glad to hear that you found our customer service excellent.
With best regards,
Max Brin
This alarm system works perfectly and…
This alarm system works perfectly and is very user friendly through the APP.
Unfortunately we have an old HUB that doesn't allow new features, but Ajax Support Center was very helpful in guiding us appropriately to an upgrade.
Thank you Support!
2 April 2026
Unprompted review
Reply from Ajax Systems
Hello Françoise,
Thank you for your feedback and for sharing your experience. We’re glad to hear that the system works perfectly and is user-friendly through the app. It’s also great to know that our Support Center was able to assist you effectively with the HUB upgrade.
With best regards, Max Brin
The overal experience is decent
The overal experience is decent, the interface is simple and clear. The UI needs to be improved. Some buttons are too small and can be tapped by mistake, also some of the options are not very clear - sometimes I am wondering what is the purpose of a given option. I miss an ability to clear the old notiffications.
2 April 2026
Unprompted review
Reply from Ajax Systems
Hello Alexander,
Thank you for your feedback and for sharing your experience. We’re glad to hear that you find the interface simple and clear overall, and we truly appreciate your detailed suggestions regarding UI improvements. Your comments about button sizes, clarity of options, and the ability to clear old notifications are very valuable, and we will pass them on to our development team for further consideration.
With best regards, Max Brin
Great Experience
I’ve had a really good experience with Ajax Systems, but what stood out most was their customer service team. From the first interaction, they were responsive, knowledgeable, and actually took the time to understand the issue rather than just giving a generic answer.
What I appreciated most was how quickly they followed up and stayed on top of things until everything was fully resolved. It didn’t feel like I was being passed around or brushed off there was clear ownership and a genuine effort to help.
It’s rare to come across support teams that combine technical know-how with that level of professionalism and care. Definitely gives you confidence in the product and the company behind it.
1 April 2026
Unprompted review
Reply from Ajax Systems
Hello Mubeen,
Thank you very much for your detailed feedback and for sharing your experience. We truly appreciate your kind words about our customer service team — it means a lot to us to know that their responsiveness, expertise, and dedication made a positive impact.
We’re especially glad to hear that you felt supported throughout the entire process and that the issue was followed through to full resolution. Providing clear, consistent, and professional assistance is something we continuously strive for.
Your feedback gives us great motivation to keep improving both our products and our service.
With best regards,
Max Brin
Reply from Ajax Systems
Hello Spyros,
Thank you for your feedback and for sharing your experience. We’re glad to hear that you received fast and accurate assistance in resolving your issue.
With best regards,
Max Brin
Great security system
Great security system and so simple to set up and use
31 March 2026
Unprompted review
Reply from Ajax Systems
Hello,
Thank you for your feedback and for sharing your experience. We’re glad to hear that you find the system both simple to set up and easy to use.
With best regards,
Max Brin
Good system and great technical support…
Good system and great technical support to discuss future extensions.
Timely and comprehensive support!
29 March 2026
Unprompted review
Reply from Ajax Systems
Hello,
Thank you for your feedback and for sharing your experience. We’re glad to hear that you’re satisfied with both the system and the support, especially when planning future extensions.
With best regards,
Max Brin
For us a perfect system with professional service
For us a perfect system to protect our house, easy to handle and highly reliable. I had some problems with the desktop app for windows 11. I got help very quickly with patient and polite mails on Sunday late afternoon-early evening. For us it is good to know to have professional partners especially in rough times. The service is really great.
29 March 2026
Unprompted review
Reply from Ajax Systems
Hello Jost,
Thank you for your detailed feedback and for sharing your experience. We’re truly glad to hear that the system meets your expectations in terms of reliability and ease of use, and that you felt well supported by our team—even during the weekend.
We also appreciate you mentioning the issue with the desktop app for Windows 11. Your feedback helps us improve, and we’re happy that our support team was able to assist you promptly.
With best regards,
Max Brin
system very intuitive…
I found my Ajax Hub2+ alarm system very easy to install and customize. It's very user-friendly and intuitive to use from my smartphone, and I plan to equip my other residence with the same system soon.
15 September 2025
Unprompted review
Reply from Ajax Systems
Hello Pascal,
Thank you for your feedback and for sharing your experience. We’re glad to hear that you found the system easy to install and user-friendly, and it’s great to know you’re considering using it in another residence as well.
With best regards, Max Brin
Great assistance
Very fast response from the customer support and helpful.
26 March 2026
Unprompted review
Reply from Ajax Systems
Hello Paolo,
Thank you for your feedback! We’re glad to hear that our customer support was fast and helpful. Your kind words are greatly appreciated.
Best regards,
Max Brin
AJAX support is simply amazing
AJAX support is simply amazing. They answer all my questions quickly and thoroughly. They're always there to help. These are the reasons why I continue to trust them. Furthermore, their products—the ones I currently have installed—are very accurate.
David, from Barcelona.
25 March 2026
Unprompted review
Reply from Ajax Systems
Hello David,
Thank you for your kind feedback! We’re delighted to hear that our support team has been helpful, quick, and thorough in answering your questions. It’s wonderful to know that our products continue to meet your expectations and that you trust us.
Best regards,
Max Brin
Very fast responses from the helpdesk
Very fast responses from the helpdesk! They even understood a question in Dutch aften translation.
25 March 2026
Unprompted review
Reply from Ajax Systems
Hello Arjen,
Thank you for your feedback! We’re glad to hear that our helpdesk was able to respond quickly and understand your question even after translation from Dutch. Your kind words are greatly appreciated.
Best regards,
Max Brin
Can't fault this company with their…
Can't fault this company with their hardware or support. Really amazing.
24 March 2026
Unprompted review
Reply from Ajax Systems
Hello,
Thank you for your kind feedback! We’re thrilled to hear that you are satisfied with both our hardware and support. Your words mean a lot to us and encourage us to keep delivering excellent products and service.
Best regards,
Max Brin
My only problem with ajax security is…
My only problem with ajax security is that it has no programs to activate the system daily or weekly
24 March 2026
Unprompted review
Reply from Ajax Systems
Hello,
Thank you for your feedback and for sharing your experience with our system. We would like to clarify that our system does support scenarios that can be configured to activate the system on a schedule. For guidance on setting this up, please contact our support team—they will be happy to assist you.
With best regards,
Max Brin
Professional products including…
Professional products including professional support within 24 hours.
Team members are very kind and the company is absolutly trustworthy.
23 March 2026
Unprompted review
Reply from Ajax Systems
Hello,
Thank you for your feedback! We’re delighted to hear that you appreciate both the quality of our products and the professionalism of our support team. It’s wonderful to know that our team’s kindness and trustworthiness have made a positive impression on you.
Best regards,
Max Brin
Request of support
anytime I request help they respond quickly proposing solutions
24 March 2026
Unprompted review
Reply from Ajax Systems
Hello Giuseppe,
Thank you for your feedback! We’re glad to hear that our support team consistently responds quickly and provides helpful solutions whenever you need assistance. Your kind words are greatly appreciated.
Best regards,
Max Brin
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