Ajax is new to me, bit of a learning curve, but support were there to help every step of the way. Their support team are responsive, fast and most importently, helpful. Five stars for the service, an... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
(1) Intake based on assessing situation and needs. (2) Modular product allows for bespoke confuguration. (3) Quick installment. (4) App is easy to use. Wish for improvement: guest access to app, the g... See more
I had the most AMAZING experience with the Ajax Technical Support team!! The service was impeccable and I was able to get my issue solved in record time. I thought it would take days or weeks and ma... See more
Company replied
I've had the Ajax alarm system and doorbell installed for many years. If I ever have an issue the support team are super responsive and really helpful and always suggests a fix to the issue with clear... See more
Company replied
Company details
Information provided by various external sources
Ajax alarm system — The most awarded wireless security system in Europe
Contact info
Sklyarenko 5, 04073, Kyiv, Ukraine
- hello@ajax.systems
- ajax.systems
4.8
Excellent
12k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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I have been using the Ajax security…
I have been using the Ajax security system since 2013! The system is constantly evolving, and I am extremely satisfied with its performance. I would especially like to highlight the customer support team — great job! Keep it up!
Yury
5 August 2026
Unprompted review
Reply from Ajax Systems
Hello Yury!
Thank you for your incredible review and for trusting Ajax since 2013! We're truly grateful for your long-term support and delighted to hear that you've enjoyed watching the system evolve over the years. It's especially rewarding to know that our customer support team has made such a positive impression. Your encouragement means a great deal to all of us. Thank you for being part of the Ajax community!
Best regards,
Max Brin
This is what you call a proper customer…
This is what you call a proper customer service experience. Not here we go now try figure it out yourself. This service agent went the extra step and made sure that I was actually full sorted. If anyway wonders what a proper level of customer service means, then this is the benchmark.
5 August 2026
Unprompted review
Reply from Ajax Systems
Hello Brett!
Thank you for your outstanding review! We're truly delighted to hear that our support team exceeded your expectations and stayed with you until everything was fully resolved. Providing thorough, reliable assistance is exactly what we strive for, and it's incredibly rewarding to know you consider our service a benchmark for customer support. Thank you for your trust and kind words!
Best regards,
Max Brin
Great
Great, easy, perfekt in daily use
I forgot to mention that ajax systems was recommended by German police. That‘s a relevant reason too 👍
5 August 2026
Unprompted review
Reply from Ajax Systems
Hello Thomas!
Thank you for your great review! We're delighted to hear that you find the Ajax system easy to use and perfect for everyday use. Your satisfaction and trust mean a lot to us. Thank you for choosing Ajax!
Best regards,
Max Brin
I needed some advice on of the Ajax…
I needed some advice on of the Ajax products and thought let’s get in touch with their service team through the APP.
To be honest I was not expecting any feedback within 24/48h as it was not an urgent request. The Service team responded within the hour !!
This is a Customer Centric Support Team
4 August 2026
Unprompted review
Reply from Ajax Systems
Hello Frans!
Thank you for your wonderful review! We're delighted to hear that our support team exceeded your expectations by responding so quickly through the app. It's especially rewarding to know that you felt well supported, even though your request wasn't urgent. Your kind words about our customer-centric approach mean a great deal to us. Thank you for your trust!
Best regards,
Max Brin
Best product and service in the market.
4 August 2026
Unprompted review
Reply from Ajax Systems
Hello Hamish!
Thank you for your amazing review! We're truly honored by your kind words and delighted to hear that you consider Ajax the best product and service on the market. Your trust and support inspire us to continue delivering reliable security solutions and outstanding customer service.
Best regards,
Max Brin
Ajax is my preferred Alarm system.
Ajax is a well built, well designed system. The tech support is also very good. It has become my preferred Alarm system for my Business.
I give Ajax my highest recommendation. ⭐️⭐️⭐️⭐️⭐️
4 August 2026
Unprompted review
Reply from Ajax Systems
Hello Scott!
Thank you for your fantastic review! We're honored to hear that Ajax has become your preferred security system for your business. It's great to know that you appreciate the quality of our products, their design, and the support provided by our technical team. Your highest recommendation means a great deal to us. Thank you for your trust!
Best regards,
Max Brin
Installation was very simple.
Installation was very quick, very tidy installation and very helpful tour of the system and its set up. It is very simple to use.
3 February 2026
Unprompted review
Reply from Ajax Systems
Hello Derek!
Thank you for your wonderful review! We're delighted to hear that the installation was quick and tidy, and that you found the introduction to the system helpful. It's great to know that you're enjoying how simple and intuitive the system is to use. Thank you for your trust and support!
Best regards,
Max Brin
Excellent
Excellent ! we are a french company in New-Caledonia, have had a problem of connection due to a former employe and the ajax support was perfect ! calm, comprehensive and give us the good answers step by step ! thank you !
3 August 2026
Unprompted review
Reply from Ajax Systems
Hello Taillandier!
Thank you for your wonderful review! We're delighted to hear that our support team was able to help your company resolve the account access issue smoothly. It's great to know that you appreciated the calm, thorough, and step-by-step guidance provided throughout the process. Your kind words and trust mean a great deal to us. Thank you for choosing Ajax!
Best regards,
Max Brin
Great system
Great system, user friendly, very good quality of video. One big improvement to make (for my case): an app for the iPad.
2 August 2026
Unprompted review
Reply from Ajax Systems
Hello!
Thank you for your great review! We're delighted to hear that you appreciate the system's ease of use, overall quality, and video performance. We also appreciate your suggestion regarding an iPad app. Feedback like yours is important to us, and we'll make sure it is shared with our development team for consideration.
Thank you for your trust and support!
Best regards,
Max Brin
Ajax? - never heard of them...
Had not heard of the brand but it was recommended by a local alarm company.
Can use app, fob or keypad to arm/disarm.
Very neat and 6 months in, seems to work perfectly.
31 July 2026
Unprompted review
Reply from Ajax Systems
Hello Dave!
Thank you for your wonderful review! We're delighted to hear that Ajax has lived up to the recommendation and that your experience over the past six months has been so positive. It's great to know you find the system easy to use, whether through the app, key fob, or keypad, and that everything has been working flawlessly. Thank you for your trust and support!
Best regards,
Max Brin
Reply from Ajax Systems
Hello!
Thank you for your feedback and for choosing Ajax. We truly appreciate your trust and support. Your satisfaction means a lot to us and motivates us to keep improving our products and service.
Best regards,
Max Brin
Reliable system and great app (minor mounting advice)
I have been using the Ajax system (hub, keypad, and three motion sensors, including one with a built-in photo camera) and overall my experience has been very good.
Pros:
Reliability & Security: The system operates smoothly and immediately alerts me to any unusual events, such as the main unit being unplugged from power or a low battery.
App: Extremely clear, stable, and easy to use.
Mounting tip (the only drawback):
The included adhesive tapes feel very strong at first, but after 3–4 months, my sensors fell off the wall. I strongly recommend mounting them using screws right from the start.
Despite this minor detail, the equipment is top-notch and highly recommended. Also, be careful during installation, as a small piece of the rear cover flap chipped off because the plastic is a bit brittle.
1 March 2026
Unprompted review
Reply from Ajax Systems
Hello Michal!
Thank you for your detailed and thoughtful review! We're delighted to hear that you're happy with the reliability, security, and ease of use of your Ajax system and app. We also appreciate you sharing your installation experience. Your feedback regarding the adhesive tapes, screw mounting, and the rear cover is valuable and will be shared with our team. We recommend following the installation instructions and using the appropriate mounting method for your specific device and surface.
Thank you for your trust and for recommending Ajax!
Best regards,
Max Brin
I've had the Ajax alarm system and…
I've had the Ajax alarm system and doorbell installed for many years. If I ever have an issue the support team are super responsive and really helpful and always suggests a fix to the issue with clear instructions. I genuinely wouldn't use any other system - its great in every aspect.
30 July 2026
Unprompted review
Reply from Ajax Systems
Hello James!
Thank you for your fantastic review and for trusting Ajax for so many years! We're delighted to hear that you've had such a positive experience with both your alarm system and DoorBell. It's especially rewarding to know that our support team has been able to provide fast, helpful assistance with clear guidance whenever you've needed it. Your loyalty and kind words mean a great deal to us. Thank you for choosing Ajax!
Best regards,
Max Brin
The system is relatively affordable
The system is relatively affordable, easy to set up. It has great adaptability to many different environments and user needs.
The components are qute solid and easy to maintain. The dedicated radio connection is sufficiently powerful to be operated without interference or degradation also at a distance from home. The app is simple and reliable; it's easy to add or remove elements at any moment.
31 July 2026
Unprompted review
Reply from Ajax Systems
Hello Flavio!
Thank you for your detailed and thoughtful review! We're delighted to hear that you find the Ajax system affordable, easy to set up, and adaptable to different environments and needs. It's also great to know that you appreciate the quality of our devices, the reliability of the radio communication, and the simplicity of managing your system through the app. Your feedback and trust mean a lot to us. Thank you for choosing Ajax!
Best regards,
Max Brin
Excellent After-Sales Support
I am very satisfied with AJAX’s after-sales service. The team was very professional and attentive. They responded quickly, listened to my concerns, and resolved my issue with clear explanations. The customer support is excellent. I highly recommend AJAX.
30 July 2026
Unprompted review
Reply from Ajax Systems
Hello Loïc!
Thank you for your wonderful review! We're delighted to hear that you had such a positive experience with our after-sales support. It's great to know that our team was able to respond quickly, provide clear explanations, and resolve your issue professionally. Your recommendation and kind words mean a great deal to us. Thank you for your trust!
Best regards,
Max Brin
Great support
In the initial setup of the product, for some advanced parameters, support answered perfectly and we found the solution together that better fits configuration needs, even if my first time with it.
31 July 2026
Unprompted review
Reply from Ajax Systems
Hello Manuel!
Thank you for your excellent review! We're delighted to hear that our support team was able to help you with the advanced configuration of your system and work with you to find the solution that best suited your needs. It's especially rewarding to know that your first experience with Ajax was such a positive one. Thank you for your trust!
Best regards,
Max Brin
customer service…
I've had Ajax installed for several years and have never had any problems; I contacted support for a blocked account due to a change of phone number and email address and they responded quickly and accurately, resolving everything in a commendable manner.
29 July 2026
Unprompted review
Reply from Ajax Systems
Hello Lorenzo!
Thank you for your wonderful review and for trusting Ajax for several years! We're delighted to hear that your system has been reliable and trouble-free. It's also great to know that our support team was able to quickly help you regain access to your account after your contact details changed. Your kind words and continued trust mean a great deal to us.
Best regards,
Max Brin
Installation and operation of my Ajax…
Installation and operation of my Ajax system has been very smooth since I installed it a few months ago, and I am considering extending it!
The devices have a high quality feeling, and the App's ergonomic is great. Last but not least, the official documentation is very thorough and well organized, which makes everything very clear.
The Jeweller technology offers a great range of operation, with signal going through walls and distance without issue.
That's how every alarm systems should feel like!
30 July 2026
Unprompted review
Reply from Ajax Systems
Hello Fabien!
Thank you for your fantastic review! We're delighted to hear that your experience with the Ajax system has been smooth from installation through daily use. It's great to know that you appreciate the quality of our devices, the user-friendly app, the comprehensive documentation, and the reliable performance of Jeweller technology. We're also thrilled that you're considering expanding your system. Thank you for your trust and recommendation!
Best regards,
Max Brin
I had some difficult issues to solve
I had some difficult issues to solve, but the team walked me through.
They responded to all my emails very fast and gave me guidance all the wat.
25 July 2026
Unprompted review
Reply from Ajax Systems
Hello Jorg!
Thank you for your wonderful review! We're delighted to hear that our support team was able to guide you through the issues you encountered. It's especially rewarding to know that you found our responses fast and our guidance clear throughout the entire process. Your kind words and trust mean a great deal to us.
Best regards,
Max Brin
Fast and Professional Support
I had a technical problem yesterday and today, and the support team resolved it within just five emails. They responded very quickly and were extremely helpful throughout the whole process.
29 July 2026
Unprompted review
Reply from Ajax Systems
Hello Rafal!
Thank you for your wonderful review! We're delighted to hear that our support team was able to resolve your technical issue quickly and efficiently. It's especially rewarding to know that you found our responses fast and helpful throughout the entire process. Your kind words mean a lot to us and motivate us to continue providing the highest level of support.
Best regards,
Max Brin
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