Alaya Naturals Reviews 481

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 457 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the products, especially the collagen, for delivering noticeable improvements in hair, skin, nails, and joint health. Many appreciate the quality of the ingredients, noting the inclusion of five collagen types and the absence of sugar, and find that the products dissolve easily and are tasteless when mixed with beverages. The ordering process is consistently described as easy and efficient, with fast shipping and good communication regarding deliveries. However, some people were dissatisfied with specific product flavors, particularly those containing artificial sweeteners. A few customers also mentioned issues with shipping costs for single items or subscription orders, and there were occasional reports of order mix-ups.

What people talk about most

Product

Consumers express high satisfaction with the product. Many reviewers praise the effectiveness of the... See more

Quality

Customers consistently note positive experiences with product quality. Many reviewers praise the high quality... See more

Order

Customers generally express satisfaction with the ordering process, highlighting its ease and efficiency.... See more

Delivery service

Reviewers highlight positive aspects of delivery service, consistently praising its speed and efficiency.... See more

User experience

People report positive experiences with the user experience. Many customers appreciate the convenience of the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I add a scoop of the unflavored Ayana collagen to my morning coffee every morning. Easy peasy! I am thrilled it is five collagen types and clean anima sources. I tried the vanilla flavor and did no... See more

Rated 5 out of 5 stars

I have been using the Multi Collagen unflavored powder by Alaya Naturals for over a year now! Since I made the switch (from another brand), I feel and see the difference ~ in my complexion, my nails,... See more

Company replied

Rated 5 out of 5 stars

Oddly enough I found this off a social media add. I love Jillian Micheals and she reps for them...so I figured I would try. I use the Multi Collagen and the Creatine. Both products have made a noticea... See more

Company replied

Rated 5 out of 5 stars

I started using the Alaya Multi Collagen powder about 3 months ago. I put it in my morning coffee and I do not detect any taste and it blends into my coffee smoothly. What I have noticed is much str... See more


Company details

  1. Vitamin & Supplements Shop
  2. Fitness and nutrition

Written by the company

Alaya Naturals is a premium wellness brand focused on quality, transparency, and evidence-based formulations designed to support everyday health. Founded by a wellness entrepreneur who set out to create the supplements she couldn’t find herself, Alaya was built on a simple belief: integrity should guide every formula, from sourcing to final production. Today, Alaya has proudly served over 700,000 customers, earning trust by prioritizing ingredient quality, meaningful dosages, and bioavailable forms the body can recognize and use. Our product line includes Multi Collagen, Advanced Synbiotic, Micronized Creatine, Joint Support, Metabolism Plus, Daily Essentials, and more, all designed to integrate seamlessly into real-life routines. We focus on research-backed ingredients and avoid unnecessary fillers or trend-driven additions that don’t serve a clear purpose. Every product is manufactured in cGMP-certified facilities and third-party tested to help ensure quality, consistency, and transparency. Beyond formulation, we believe the customer experience matters. We strive to provide responsive support, clear communication, flexible subscription options, and a seamless ordering process. Our goal is to make it easier for people to feel confident in the supplements they choose. At Alaya, we believe wellness should be thoughtful, practical, and rooted in integrity — because quality should never be an afterthought.


Contact info

4.8

Excellent

TrustScore 5 out of 5

481 reviews

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Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 4 out of 5 stars

My experience was quick.

My experience was quick.
Usually the arrival of the product is super quick.
I wish you offered points for purchase, or free shipping sales.

Thank you!

3 May 2026
Rated 5 out of 5 stars

Easy shipping

Easy shipping, many discounts to choose from to keep price down. I add to my coffee in the morning and can't taste it which is good. I feel my knees not so sore.

2 May 2026
Rated 2 out of 5 stars

I contacted customer service Doneabout them…

I contacted customer service about them sending my order to the wrong address. Never got a reply. This isn’t the first time. I’m done

24 April 2026
Alaya Naturals logo

Reply from Alaya Naturals

Gina, we are truly sorry. If you reached out and did not hear back, we want you to know that was not intentional. We are looking into how your message may have been missed on our end. Our team is reaching out to you right now to get your order to the correct address and make sure this does not happen again.

Rated 5 out of 5 stars

Love the unflavored collagen

I add a scoop of the unflavored Ayana collagen to my morning coffee every morning. Easy peasy! I am thrilled it is five collagen types and clean anima sources. I tried the vanilla flavor and did not care for it as it contains Splenda and I am not a fan of artificial sweeteners or the taste of them at all. Just my personal preference.

1 May 2026
Rated 5 out of 5 stars

Easy reorder

Easy reorder. I'm disappointed that the Metabolism supplements are still sold out. I really think that is the best metabolism support I've taken yet. And I have tried a few.

30 April 2026
Rated 4 out of 5 stars

I do like the product very much

I do like the product very much . I put my collagen in my coffee every morning. My hair had thinned out a lot , but thanks totally collagen I’ve gotten my thick hair again.
The only thing it hasn’t really helped my nails.

30 April 2026

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