I add a scoop of the unflavored Ayana collagen to my morning coffee every morning. Easy peasy! I am thrilled it is five collagen types and clean anima sources. I tried the vanilla flavor and did no... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Oddly enough I found this off a social media add. I love Jillian Micheals and she reps for them...so I figured I would try. I use the Multi Collagen and the Creatine. Both products have made a noticea... See more
Company replied
Great product! I have noticed significant difference using Alaya’s Creatine. I have increased muscle mass, increased strength and recovery. I am turning 60 in a couple months and am so grateful to hav... See more
I have been using the Multi Collagen unflavored powder by Alaya Naturals for over a year now! Since I made the switch (from another brand), I feel and see the difference ~ in my complexion, my nails,... See more
Company replied
Company details
Written by the company
Alaya Naturals is a premium wellness brand focused on quality, transparency, and evidence-based formulations designed to support everyday health. Founded by a wellness entrepreneur who set out to create the supplements she couldn’t find herself, Alaya was built on a simple belief: integrity should guide every formula, from sourcing to final production. Today, Alaya has proudly served over 700,000 customers, earning trust by prioritizing ingredient quality, meaningful dosages, and bioavailable forms the body can recognize and use. Our product line includes Multi Collagen, Advanced Synbiotic, Micronized Creatine, Joint Support, Metabolism Plus, Daily Essentials, and more, all designed to integrate seamlessly into real-life routines. We focus on research-backed ingredients and avoid unnecessary fillers or trend-driven additions that don’t serve a clear purpose. Every product is manufactured in cGMP-certified facilities and third-party tested to help ensure quality, consistency, and transparency. Beyond formulation, we believe the customer experience matters. We strive to provide responsive support, clear communication, flexible subscription options, and a seamless ordering process. Our goal is to make it easier for people to feel confident in the supplements they choose. At Alaya, we believe wellness should be thoughtful, practical, and rooted in integrity — because quality should never be an afterthought.
Contact info
Miami, United States
- help@alayanaturals.com
- alayanaturals.com
4.8
Excellent
488 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I get 3 different items from you and no…
I get 3 different products from Alaya Naturals and I had an issue with shipping and it was fixed as soon as it was brought to their attention!
I also feel the products themselves are good quality.
15 April 2026
Reply from Alaya Naturals
Anne, we are sorry about that frustration and you are absolutely right. Our team is reaching out to you right now to get all three of your subscriptions combined into one shipment so everything ships together going forward. You should not be paying shipping three times and we are going to fix that for you.
I love that my subscription price
I love that my subscription price, availability and ease of of date changes is the best experience I’ve had with subscriptions. I also love my collagen, been getting it here for roughly 3 years. Wouldn’t change anything.❤️❤️❤️❤️
15 April 2026
It was very easy to order and my order…
It was very easy to order and my order came quickly.
I seem to have improved my skin and hair. My joints are less painful.
15 April 2026
Reply from Alaya Naturals
Paula, so glad you're noticing positive changes in your skin, hair, and joints. That's exactly the kind of full-body response our Alaya Naturals Multi Collagen is designed to support. And we're happy the ordering experience has been easy. Thank you!
Collagen is Your Friend
I have been using the Multi Collagen unflavored powder by Alaya Naturals for over a year now! Since I made the switch (from another brand), I feel and see the difference ~ in my complexion, my nails, and in my digestion. I mix 1 scoop in my morning tea and I'm good to go. I love the fact that Alaya Naturals incorporates 5 different types of Collagen into their formula. It works for me, and I'm confident it will work for you!
22 April 2026
Reply from Alaya Naturals
Nancy, a year in and still loving it means a lot to us. Glad you are noticing positive changes, and the morning tea routine sounds perfect. So happy you made the switch!
I just started a month ago and I wanted
I just started a month ago and I wanted to add cologen to my daily routine and so far it's making a difference in my day. I'm 56 and people say I don't look 56 but they think I'm in my late 30's. I want to maintain my looks and it is helping me inside and out!!!
19 April 2026
I love Alaya Naturals collagen powder
I love Alaya Naturals collagen powder. I get the vanilla flavor and it tastes great in my coffee!
15 April 2026
Reply from Alaya Naturals
Romi, vanilla collagen in your morning coffee sounds like the perfect way to start the day. So glad you're loving it, thanks for the feedback!
Very easy to order especially since I…
Very easy to order especially since I needed to order my collagen sooner then my original order date. I didn't have to wait.
21 April 2026
Reply from Alaya Naturals
Flexibility to order when you need it without being locked into a rigid schedule is exactly how we designed the subscription experience. Glad it worked seamlessly for you!
Alaya’s Multi Collagen really works
Alaya’s Multi Collagen really works! I love it and shipping is super fast.
21 April 2026
Reply from Alaya Naturals
Thomas, we're glad to hear Alaya Naturals Multi Collagen is working for you! We take fast shipping seriously too. Thanks for sharing!
It was unbelievably fast delivery!
It was unbelievably fast delivery!! I love the collagen so always very happy with that!
12 April 2026
Reply from Alaya Naturals
Bonnie, we're so glad to hear that! Fast delivery and a product you love is always the goal. Thank you for being a loyal customer!
Easy ordering and great price.
20 April 2026
Reply from Alaya Naturals
We love hearing that. Thank you for the review!
I have been purchasing from this…
I have been purchasing from this company for the last six months. I like that the products do not contain sugar and dissolve easily in water or any beverage of choice. The ingredients are straight forward also! The shipping has been great. I love Alaya!
20 April 2026
Reply from Alaya Naturals
John, six months of consistent use and you appreciate the clean ingredients, no sugar, easy dissolving, and straightforward formulation. That is exactly the kind of transparency we build every product around. Glad the shipping has been great too. Thank you for choosing Alaya Naturals!
I love this product been on it since…
I love this product been on it since 2020.. I stock up when there are sales.
19 April 2026
Reply from Alaya Naturals
Lisa, since 2020 that means the world to us. So glad you stock up during sales. Thank you for five years of loyalty!
Reply from Alaya Naturals
Jen, so glad you love them! Thank you for choosing Alaya Naturals.
Reply from Alaya Naturals
Emma, that's exactly what we love to hear. Thank you!
I love alaya products.
18 April 2026
Reply from Alaya Naturals
Tracy, we love that! Thank you for being part of the Alaya family.
There was a mix up with my order
There was a mix up with my order, was not pleased with that
Reported and it was immediately fixed and with great customer service
That’s the kind of company i trust and want to do business with
Thank you
16 April 2026
Unprompted review
Reply from Alaya Naturals
Patricia, the fact that a mix-up happened but our Alaya team fixed it immediately is exactly how customer service should work. Earning your trust through action means more to us than anything. Thank you for sticking with us!
I like the product but don’t like a…
I like the product but don’t like a 6.95 shipment every month
9 April 2026
Reply from Alaya Naturals
Beverly, we hear you on the shipping cost. We only pass along what the carrier charges and do not mark it up, but we know it adds up month after month. Our subscribe-and-save bundles and promotions can help offset that cost, and orders over $50 ship free. We appreciate your loyalty and your honest feedback!
Feeling better after taking the Collagen
Feeling better after taking the collagen. My joints are starting to move with less pain and my hair feels fuller
17 April 2026
Reply from Alaya Naturals
Terri, so glad you're feeling better! Thank you for sharing your experience.
I made an order mistake and your…
I made an order mistake and your customer service corrected it immediately.
16 April 2026
Reply from Alaya Naturals
Marta, mistakes happen, and what matters is how fast they get fixed. Our customer service team takes pride in making things right immediately. Glad we could take care of it for you!
I am currently anemic so I have to take…
I am currently anemic so I have to take iron twice a day. Most of us what that means😞. I have been taking Aaliyah Advanced Synbiotic. What a relief!! Things could not be better!!
9 April 2026
Reply from Alaya Naturals
Joanne, so glad you're enjoying Alaya Naturals Advanced Synbiotic. Thank you for sharing your experience.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.