I add a scoop of the unflavored Ayana collagen to my morning coffee every morning. Easy peasy! I am thrilled it is five collagen types and clean anima sources. I tried the vanilla flavor and did no... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Oddly enough I found this off a social media add. I love Jillian Micheals and she reps for them...so I figured I would try. I use the Multi Collagen and the Creatine. Both products have made a noticea... See more
Company replied
Great product! I have noticed significant difference using Alaya’s Creatine. I have increased muscle mass, increased strength and recovery. I am turning 60 in a couple months and am so grateful to hav... See more
I have been using the Multi Collagen unflavored powder by Alaya Naturals for over a year now! Since I made the switch (from another brand), I feel and see the difference ~ in my complexion, my nails,... See more
Company replied
Company details
Written by the company
Alaya Naturals is a premium wellness brand focused on quality, transparency, and evidence-based formulations designed to support everyday health. Founded by a wellness entrepreneur who set out to create the supplements she couldn’t find herself, Alaya was built on a simple belief: integrity should guide every formula, from sourcing to final production. Today, Alaya has proudly served over 700,000 customers, earning trust by prioritizing ingredient quality, meaningful dosages, and bioavailable forms the body can recognize and use. Our product line includes Multi Collagen, Advanced Synbiotic, Micronized Creatine, Joint Support, Metabolism Plus, Daily Essentials, and more, all designed to integrate seamlessly into real-life routines. We focus on research-backed ingredients and avoid unnecessary fillers or trend-driven additions that don’t serve a clear purpose. Every product is manufactured in cGMP-certified facilities and third-party tested to help ensure quality, consistency, and transparency. Beyond formulation, we believe the customer experience matters. We strive to provide responsive support, clear communication, flexible subscription options, and a seamless ordering process. Our goal is to make it easier for people to feel confident in the supplements they choose. At Alaya, we believe wellness should be thoughtful, practical, and rooted in integrity — because quality should never be an afterthought.
Contact info
Miami, United States
- help@alayanaturals.com
- alayanaturals.com
4.8
Excellent
488 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great products and company
I have been using the collagen and biotin for years from Alaya. Great products that don’t have a bunch of fillers. Love the auto ship option. My products always arrive on time. They give a nice discount to new customers and also for referrals.
1 April 2026
Reply from Alaya Naturals
Years of using our collagen, reliable auto ship, on-time delivery, and great discounts for new customers and referrals. You covered everything that makes Alaya Naturals special. Thank you for your long-term loyalty!
Reply from Alaya Naturals
Thomas, quick responses are the standard our team holds themselves to. Thank you!
Great customer service.
3 April 2026
Reply from Alaya Naturals
Sylvia, great customer service is something our team works hard to deliver on every interaction. Thank you!
Customer service was very good/quick
Customer service was very good/quick. I did not receive my discount for a review I did, which is why the 4 stars.
They were on the ball though and came thru within a few hrs…
Will definitely be using the products for the foreseeable future.
9 April 2026
Reply from Alaya Naturals
Susan, we are glad our team was able to get that sorted out quickly for you! Just to clarify for anyone reading, we offer a discount code when customers leave a product review for use on our website through a separate review platform. That is different from Trustpilot, which does not have a discount attached to it. We are happy you are sticking with us and appreciate you taking the time to share your experience!
Easy access
Easy access, quick checkout. Use of coupon, helpful. Will continue using this company.
9 April 2026
Reply from Alaya Naturals
Shelia, easy access, quick checkout, and helpful coupons. We want every part of the experience to be smooth. Glad you are continuing with us!
The products are sensational
The products are sensational! The ordering process is simple, and the shipping is righton time. I reccomend Alaya to all my friends.
8 April 2026
Reply from Alaya Naturals
Victor, great products, simple ordering, and on-time shipping. And recommending us to all your friends? That is the highest compliment we could ask for. Thank you!
Great
Been using the collagen for about a year and seems to be helping. My nails are much stronger. I like that shipping is always quick after ordering.
1 April 2026
Reply from Alaya Naturals
Melinda, quick shipping after every order is the kind of consistency that keeps customers coming back. Thank you for sticking with our collagen!
Reply from Alaya Naturals
Melody, good communication, quick delivery, and a product that lives up to its promises. That is exactly the experience we aim for at Alaya Naturals. Thank you!
Peace of mind
My experience has been great ! I never have to worry about running out of my product. My shipment is always on time without me having to call. I get a text with an update for my delivery!!! Perfect communication!
1 April 2026
Reply from Alaya Naturals
Bonnie, never having to worry about running out, on-time shipments, and text updates with delivery status. That is the kind of peace of mind our subscription is built to provide. Perfect communication is a high bar and we are thrilled we are meeting it for you!
Great follow through and quality collagen
Shipping problems were quickly addressed and made right. They made sure I didn't run out and fixed the delays by making sure I had my collagen the next day. The collagen is my favorite product.
19 March 2026
Unprompted review
Reply from Alaya Naturals
Shannan, we are so glad our customer service team was able to jump on the shipping issues quickly and make sure you had your collagen the next day. Hearing you call it your favorite product after everything you went through makes this resolution even more meaningful. Thank you for giving us the chance to make it right!
I love this company
I love this company! Their products are high quality and affordable. They give you enough time to change your order if needed and it’s very easy to do so. Highly recommend this company!
30 March 2026
Reply from Alaya Naturals
Trina, high quality, affordable, flexible subscription management, and easy to adjust. That is everything we want Alaya Naturals to be. Thank you for the recommendation!
Reply from Alaya Naturals
Lulu, joints that don't ache and delivery in just a few days, that's exactly what we love to hear! Our fulfillment team works hard to get your order to you fast, and we're so glad you're feeling the difference. Thank you for being part of the Alaya community!
I like the product and trust the person…
I like the product and trust the person endorsing it
31 March 2026
Reply from Alaya Naturals
Carol, trust is everything when it comes to what you put in your body. We hold ourselves to the same high standards that earned that trust in the first place, and we are glad the product is living up to it for you.
Superior product and great customer service.
I am going Bon 6 weeks of being on the creatine and collagen through Alaya Naturals. I really like the product compared to other collagen, it dissolves quickly which I really like. But what stands out more than their great product, is their customer service. It is amazing! I had a mix up with my second order, I let them know and it was quickly resolved. Best service I have had in a very long time. So far, I love the products I’m taking. My skin is clearer, my thinning hair is slowly becoming thicker again and during my weight loss journey I’m retaining muscle. I have notice that my skin elasticity is getting much better. I definitely recommend over other products on the market.
30 March 2026
Reply from Alaya Naturals
Theresa, what an incredible six weeks! We love hearing how our Alaya Naturals Multi Collagen and Micronized Creatine are fitting into your daily routine. The fact that our customer service team resolved your mix-up quickly means just as much to us as your overall experience. We believe the support should match the quality of what's inside the container. Thank you for recommending Alaya Naturals over the competition!
Professional
Professional
Great products
Easy to work with, good web site to navigate thru
18 March 2026
Reply from Alaya Naturals
Great products, professional, and an easy website to navigate. That is the full Alaya Naturals experience. Thank you for recognizing all three!
Good product!
I received the products quickly and on time and I especially appreciate the special discount I received.
27 March 2026
Reply from Alaya Naturals
Sue, quick delivery and a special discount is a great combination. We love being able to reward our customers with savings whenever we can. Glad the products are working for you!
Your product works great on my hair and…
Your product works great on my hair and nails and is slowly working on my face wrinkles and skin. My hair is thicker and has more body and my nails are getting stronger. My orders arrive promptly and the discounts I get really help. All in all, I'm much better off for using this product. I'm a 68 year old female. Thank you.
31 March 2026
Reply from Alaya Naturals
Lisa, we're so glad you're noticing positive changes and that Alaya Naturals is fitting into your routine. Your consistency really speaks for itself. We're glad the discounts and prompt delivery are making it easy to stay on track. Thank you for sharing your experience!
Alaya Naturals Collagen - THE BEST!
Auto shipping of Alaya Naturals Multi-collagen for close to five years now has been a godsend. My husband and I never miss a day. We love this product!
29 March 2026
Reply from Alaya Naturals
Lisa, close to five years of daily auto-shipped Alaya Naturals Multi Collagen for both you and your husband is one of the longest-running customer stories we have heard. When you call it a godsend, that tells us everything about what this product means to your routine. We are honored to be part of your daily wellness together!
I have been using the collagen for 3…
I have been using the collagen for 3 years. I put it in my coffee every morning (unflavored)
Love this product.
28 March 2026
Reply from Alaya Naturals
Vern, three years of unflavored collagen in your morning coffee without missing a beat is the kind of commitment we love to see. We are glad it has earned a permanent place in your routine. Thank you for taking the time to share!
Reply from Alaya Naturals
Kim, trying others and coming back to say ours is the best is the ultimate compliment. Our multi collagen is formulated to stand apart, and we are glad you can feel that difference. Thank you!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.