Alaya Naturals Reviews 488

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 495 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products, highlighting their quality and the positive impact on hair, skin, and nails. Many appreciate the ease of ordering and the efficient delivery service, noting that items arrive promptly and the process is seamless. Some people, however, experienced issues with their orders, such as a leaking container or difficulties changing order settings on the website. A few customers also mentioned not feeling a difference after using the product, while others expressed dissatisfaction with specific flavors or the presence of artificial sweeteners.

What people talk about most

Product

Reviewers express high satisfaction with the product, frequently highlighting its positive impact on hair,... See more

Quality

Consumers find quality to be positive, with many reporting significant improvements in hair, skin, and nails.... See more

Order

Clients share positive opinions on order. Many customers find the ordering process easy, quick, and seamless,... See more

Delivery service

Customers consistently report positive experiences with delivery services. Many reviewers praise the quick... See more

User experience

People report positive experiences with user experience. Many customers find the product easy to use and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I add a scoop of the unflavored Ayana collagen to my morning coffee every morning. Easy peasy! I am thrilled it is five collagen types and clean anima sources. I tried the vanilla flavor and did no... See more

Rated 5 out of 5 stars

Oddly enough I found this off a social media add. I love Jillian Micheals and she reps for them...so I figured I would try. I use the Multi Collagen and the Creatine. Both products have made a noticea... See more

Company replied

Rated 5 out of 5 stars

Great product! I have noticed significant difference using Alaya’s Creatine. I have increased muscle mass, increased strength and recovery. I am turning 60 in a couple months and am so grateful to hav... See more

Rated 5 out of 5 stars

I have been using the Multi Collagen unflavored powder by Alaya Naturals for over a year now! Since I made the switch (from another brand), I feel and see the difference ~ in my complexion, my nails,... See more

Company replied


Company details

  1. Vitamin & Supplements Shop
  2. Fitness and nutrition

Written by the company

Alaya Naturals is a premium wellness brand focused on quality, transparency, and evidence-based formulations designed to support everyday health. Founded by a wellness entrepreneur who set out to create the supplements she couldn’t find herself, Alaya was built on a simple belief: integrity should guide every formula, from sourcing to final production. Today, Alaya has proudly served over 700,000 customers, earning trust by prioritizing ingredient quality, meaningful dosages, and bioavailable forms the body can recognize and use. Our product line includes Multi Collagen, Advanced Synbiotic, Micronized Creatine, Joint Support, Metabolism Plus, Daily Essentials, and more, all designed to integrate seamlessly into real-life routines. We focus on research-backed ingredients and avoid unnecessary fillers or trend-driven additions that don’t serve a clear purpose. Every product is manufactured in cGMP-certified facilities and third-party tested to help ensure quality, consistency, and transparency. Beyond formulation, we believe the customer experience matters. We strive to provide responsive support, clear communication, flexible subscription options, and a seamless ordering process. Our goal is to make it easier for people to feel confident in the supplements they choose. At Alaya, we believe wellness should be thoughtful, practical, and rooted in integrity — because quality should never be an afterthought.


Contact info

4.8

Excellent

TrustScore 5 out of 5

488 reviews

5-star
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1-star

Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

I love it so much make my life so much…

I love it so much make my life so much better
Stronger nails and hair. Make my skin smooth and softer than ever before thanks to AlAYA
Hear me for a second
AlAYA collagen make my bowl movements consistently every single day!

31 March 2026
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Reply from Alaya Naturals

Merry, we love that you're seeing a positive change across the board and that our multi collagen has become part of your daily routine. When a supplement fits that naturally into your life, it becomes something you never want to be without. Thank you for this heartfelt review!

Rated 5 out of 5 stars

Top notch service and product.

Alaya customer service is always top notch. My order shows up quickly and we love the product. We put it in our coffee each morning. No smell and no taste which is perfect! It dissolves quickly and completely.

13 March 2026
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Reply from Alaya Naturals

Emily, top notch service paired with a product that dissolves quickly and completely in your coffee with no smell or taste is exactly the standard we set at Alaya Naturals. We love that the whole household is on board! Fast shipping just ties it all together. Thank you!

Rated 5 out of 5 stars

I very much appreciate the excellent…

I very much appreciate the excellent customer support that i consistently receive from the Alaya team. I recently messaged them on a topic and they went above and beyond. It was an easy decision to submit another order for the product. Thank you

28 March 2026
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Reply from Alaya Naturals

Maria, knowing that our Alaya customer service team went above and beyond for you and that it made your next order an easy decision is exactly how we want every interaction to feel. We are here for you anytime. Thank you for your continued trust in Alaya Naturals!

Rated 5 out of 5 stars

Alaya Naturals is a Great way to get Collagen

My hair, skin, and complexion have all improved. I use a scoop in each cup of coffee in the morning.

22 March 2026
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Reply from Alaya Naturals

Crystal, we're glad to hear you're noticing positive changes in your skin and hair from a scoop of multi collagen in your morning coffee. We appreciate your feedback!

Rated 5 out of 5 stars

Great website and easy to quick or order

Great products - website is easy to navigate - shipping is fast

28 March 2026
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Reply from Alaya Naturals

Frances, quick and easy ordering is exactly the experience we design for. We want restocking your supplements to be the simplest part of your routine. Thank you for choosing Alaya Naturals!

Rated 5 out of 5 stars

Easy reorder!

29 March 2026
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Reply from Alaya Naturals

Peggy, easy reordering means you never have to think twice about staying stocked up. Glad we make it simple for you!

Rated 5 out of 5 stars

Great products and quick deliveries.

Great products and quick deliveries.

20 March 2026
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Reply from Alaya Naturals

Consuelo, great products paired with quick deliveries is what we promise on every order. Our fulfillment team takes pride in getting your supplements to you fast so you never miss a day. Thank you!

Rated 5 out of 5 stars

Love your product and the ease of…

Love your product and the ease of shopping

29 March 2026
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Reply from Alaya Naturals

When the products deliver real results and the shopping experience is effortless, staying consistent with your wellness routine becomes second nature. Thank you for being an Alaya Naturals customer!

Rated 5 out of 5 stars

I really love the consistency

I really love the consistency. I have an all around healthier feeling throughout my body.

29 March 2026
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Reply from Alaya Naturals

Hastings, that all-around healthier feeling throughout your body is what consistent daily use of quality supplements can do. Consistency is where the magic happens, and we are so glad you are feeling it!

Rated 5 out of 5 stars

Easy to order and great deal!

Easy to order and great deal! I have been using this for 6 months, and not not does the product work, they also make it easy to buy!

28 March 2026
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Reply from Alaya Naturals

Six months of results and an easy buying experience? That is the combination we work hard to deliver. Thank you for sticking with Alaya Naturals and for spreading the word!

Rated 5 out of 5 stars

Quick Fix To My Goof!

Somehow I ended up with a double order. I can't figure out how it happened...not even sure it's two of the same thing. I'll figure it out when it arrives. A few hours later...the folks at Alaya noticed my review and corrected the error and issued a refund in record time! I'm impressed!

27 March 2026
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Reply from Alaya Naturals

Lee, we are sorry about the confusion. It looks like an extra item was accidentally added during the checkout process. We have already removed it and issued a refund, so you are all set. If anything looks off when your order arrives, just reach out and we will take care of it right away.

Rated 4 out of 5 stars

I didn’t know whether to order large or…

I didn’t know whether to order large or small & couldn’t find the amounts on the order site.
I do really appreciate the 25% off though. Wish the shipping cost wasn’t so high.

28 March 2026
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Reply from Alaya Naturals

David, thank you for the feedback. We are sorry the sizing details were not easy to find on the order page. That is something we want to improve. On the shipping, we only pass along what the carrier charges and do not mark it up, but we understand it can feel steep on smaller orders. Our subscribe-and-save option and bundle deals can help offset that cost. We appreciate your business!

Rated 5 out of 5 stars

Quick easy and always a discount or…

Quick easy and always a discount or deal of some sort!

I have used this collegan for years! IT IS GREAT!

27 March 2026
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Reply from Alaya Naturals

Jana, years of using our Alaya Naturals Multi Collagen and still this excited about it? That enthusiasm tells us everything! We love offering deals and discounts to our loyal customers, and we are so glad you keep coming back.

Rated 5 out of 5 stars

Easy to order

Easy to order. Prompt service. Good price!

21 March 2026
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Reply from Alaya Naturals

Jane, easy ordering, prompt service, and a good price. That is the full Alaya experience in three simple things. Thank you!

Rated 5 out of 5 stars

I like the fact that it comes in capsule form

I like the fact that it comes in capsule. I don't like having to stir it into a drink, and it doesn't always disolve easily. I've been taking it for a couple of months, going to give it more time to see lots of results.

21 March 2026
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Reply from Alaya Naturals

So glad you found the capsule form! We know the powder is not for everyone, which is exactly why we offer collagen capsules as an alternative. Give it some more time and we think you will love the results. Thank you for being patient with the process!

Rated 5 out of 5 stars

great products

Ordering was a breeze and the product is wonderful.

28 March 2026
Alaya Naturals logo

Reply from Alaya Naturals

Cathy, when ordering is a breeze and the product is wonderful, staying consistent becomes the easiest part of your day. Thank you!

Rated 5 out of 5 stars

I have been using the Alaya Collagen…

I have been using the Alaya Collagen product for 6 years. I'm almost 67 years old and feel great! The year 2020 brought some family tragedy for me as I'm sure it did for several others. I suffered from stress induced hair loss. I started using the collagen hoping it would help. I feel like it has and its helped with other things I didn't even know it would. Overall its just a simple thing I can do to hopefully make my life easier.

27 March 2026
Alaya Naturals logo

Reply from Alaya Naturals

Tamara, six years of daily collagen use through some incredibly difficult times is a testament to both your resilience and your commitment to your health. We are honored that our multi collagen has been part of your routine through it all, and hearing that it has helped in ways you did not even expect makes this one of the most meaningful reviews we have received. Thank you for sharing something so personal.

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