After my order it so happened that DHL (delivery company) started experiencing some problems. They were not reporting on my shipment - the information system was stuck showing just one information. Th... See more
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All was super easy, from the order to the delivery. Took 72hs to get it into my hands. Box comes very secure inside, with all parts very protected, paper with easy instructions (almost impossible to... See more
Company replied
I had some issues with the gas spring on my laptop arm, and Alberenz immediately sent me a completely new product. Great design and impeccable customer service. I absolutely love it! From what I have... See more
Company replied
Clear product offer and easy shopping process on the website. The product itself has a really good quality and is worth every cent. I have been in contact with the customer support for an additional... See more
Company replied
Company details
Written by the company
Alberenz designs premium ergonomic gear that transforms busy desks into clean, comfortable workspaces. Our gas-spring monitor arms bring effortless height, depth and tilt adjustment, VESA-ready mounting, and secure desk clamp or grommet installation. The result is more free desk space, better posture and quick angle changes that help reduce glare. For hybrid and creative workflows our laptop arms keep your notebook close and secure while matching your monitor height. If you love a crafted look, choose our wooden monitor risers in oak or walnut. They lift the screen to eye level and add under-shelf storage so keyboards, notebooks and hubs stay organized. Whether you run a single screen, a dual setup or an ultra-wide, we focus on stability, clean cable routing and a tidy aesthetic that fits the modern office or home studio. Every product ships with a 5-year warranty and free shipping and returns, backed by fast, personal support from our Netherlands team. Rated Excellent on Trustpilot, customers praise our build quality, smooth movement and friendly service. Upgrade your desk with Alberenz and enjoy a workspace that stays neat, ergonomic and ready for anything.
Contact info
Wolvenplein 25, 3512 CK , Utrecht, Netherlands
- +31 30 207 2582
- support@alberenz.com
- alberenz.com
4.9
Excellent
258 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 50% of negative reviews
Typically replies within 1 week
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excellent service
Customer service is very courteous and attaches great importance to customer satisfaction. The product (laptop monitor holder with gas spring) is first class, stable and easy to assemble. Many thanks to Alberenz for the development.
17 January 2024
I received a product of good quality…
I received a product of good quality and design within just two days. Great service.
8 January 2024
Short review, great design
The price isn't exactly cheap, but the holder seems very stable and the design looks great!
Every position of the monitors can be realised, nothing wobbles. The gas struts also work well and hold the monitors in place. The monitors can be separated from the holder without tools.
The only disadvantage on my desk is that my monitors are mounted very low on the frame (HP 27f), which means the monitor floats a little higher above the desk. But that's not the fault of the mount and it's not a problem either.
Conclusion: I would buy it again and again!
2 January 2024
Reply from Alberenz
Thanks, Sascha, for your positive feedback!
Good customer service
I recently purchased a monitor mount with an integrated laptop stand from Alberenz, based in the Netherlands. While I faced some delivery issues that extended the wait for several weeks, the support I received was truly commendable.
Despite the delays, the Alberenz support team was remarkably kind and helpful throughout the process. Eventually, due to the extended wait, they not only provided a full refund but still ensured I received the product at no cost. Their dedication to customer satisfaction exceeded my expectations.
Now, let's talk about the product itself – the quality is outstanding. The monitor mount with the integrated MacBook stand is well-designed and functions seamlessly. I'm thoroughly impressed with the build and durability of the product.
In the end, despite the initial hiccups, I am delighted with my experience with Alberenz Their exceptional customer support and top-notch product quality make them a reliable choice. Kudos to the team for turning a delivery challenge into a positive customer experience!
5 January 2024
Unprompted review
Reply from Alberenz
It's great to hear that you had such a positive experience with us! Particularly with our support and the quality of the product. Thanks for sharing your feedback Marco!
Fast Shipping, good Products, bad support
The shipping was fast und prizes are fair. Sadly the product had slight damages upon arrival. I contacted the support about the Problem but I got no reply.
6 November 2023
Reply from Alberenz
We are sorry to hear that you received a damaged product. We value your feedback and we want to make things right. We have reviewed our communication flows and found no record of you having reached out to us. Typically, we assist our customers within three days. Please check your inbox and reply to our e-mail as soon as possible. Thank you for your patience and understanding.
Fast shipping and a good quality…
Fast shipping and a good quality product - happy customer
20 August 2023
Great quality products
Great quality products. The die-cast aluminium is very sturdy and clamp is easy to properly clamp on your desk, I'm very sure that my laptop and screen are safely attached at all times.
The kit came with all the necessary tools, which is perfect for if you’re
ordering for your office, where tools are usually not around.
I received the products the next day, whilst I ordered right before midnight. I was really amazed by the speed of shipping.
27 August 2023
Excellent product and service
Delivered in no time, very decent and well designed product and excellent customer support when I had a question about setting it all up. Would definitely recommend Alberenz to anyone!
10 January 2023
Reply from Alberenz
Thank you for your positive review on Trustpilot. We're pleased to hear that you were satisfied with our product and customer support. Your recommendation is greatly appreciated!
Kind regards,
Team Alberenz.
Replace a lost part
I've lost one part of the product during a move and Alberenz helped me fantasticly to re-order this part! Great company with an amazing product. I use it every day.
6 December 2022
Unprompted review
Reply from Alberenz
Thanks Berend, much appreciated!
The product is excellent 👍 easy to…
The product is excellent 👍 easy to assemble and Finnish touch looks amazing. Thank you so much. Product packing n delivery was good.
1 September 2022
Reply from Alberenz
Thanks Mantu! Much appreciated.
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