Worse service ever! Pulling teeth to come out. Even though they were paid, they put in cheap cabinets and left us with no cabinet backs and holes where the toilet the paper roll is. They caused a leak... See more
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Steven answered all of our questions quickly and efficiently. He helped us change out the 4 extra sensors by sending us the return receipts and once Alder received them he will be exchanging them for... See more
It started 2 years ago with installation. Board holes all over my home, broke the phone and electrical service, and the camera stopped working after they left. Finally got service tec and he said... See more
I have been a valued customer with Alder security since 2019, never missed or late on any payment. When I decided to cancel my contract, because I was moving, I was treated horribly. I could not speak... See more
Company replied
Company details
- Security system supplier
- Home Furniture Shop
- Security equipment
- Security service
- Security System Installer
Written by the company
Alder's mission is to provide the very best in home security, home automation, and medical alert services. Every day we help thousands of people keep their homes and families safe from burglary, fire, flood, and medical emergencies. Call us today for a quote on the easiest, most affordable security service in the industry! 801-447-5518
Contact info
450 North 1500 West, 84057, Orem, United States
- 844.442.5337
- customerservice@alder.com
- alder.com
2.6
Poor
1K reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I really wanted to give 0 stars
I really wanted to give 0 stars. I received my systems in July never got it to work, was told I needed a new transformer and would receive one in 7 days. I called Alder for 8 weeks and never received the transformer. I finally sent system back. I would call and got the worst customer service ever. I would ask for a manager and would be put on hold for 15 minutes or longer and then hung up on. I sent an email and never got a response. I was billed 39.99 twice for a system that never worked.
27 October 2021
Unprompted review
Reply from Alder
Sandra, thank you for bringing this to our attention. We’re sorry you had a bad experience. I'd like to look into this issue. Could you please email us at customeradvocacy@alder.com so I can personally help with this issue. Please include your account number, first and last name associated with the account, and put attention: Somaly so that I can follow up with you personally
Good job
It was quick and to the point. Everything sounded effective. I probably needed a little more info but overall good job. Can't wait to get it running!
20 October 2021
Unprompted review
Reply from Alder
Thank you so much Duane for taking the time to leave this excellent review. We really appreciate your feedback. Please let us know what we can do for you in the future.
Rep was very pushy
Rep was very pushy, talked over me and hung up on me.
20 October 2021
Unprompted review
Very friendly and helpful!
19 October 2021
Unprompted review
Bad Bad Bad Customer Service
Feeling the need to update the rating again. After such a wonderful experience with my I initial encounter with Alder, it’s all gone to hell in a hand basket. They are brushing me off and won’t return my calls and discuss the issues with me. Shame on them!
19 October 2021
Unprompted review
Great and knowledgeable…
Great and knowledgeable representatives. Answered my questions thoroughly. Im thankful to have listened to their home security offers.
18 October 2021
Unprompted review
Great Customer Service and Very Helpful.
17 October 2021
Unprompted review
Love the great customer service such…
Love the great customer service such lovely ladies
17 October 2021
Unprompted review
Davis - Excellent Customer Service
Davis provided excellent customer service!!! He was extremely patient, professional, and guided me through everything I asked about!
Davis uses an iphone which was very helpful to go through setting up the app and changing my password.
16 October 2021
Unprompted review
Love The Customer Service
Kadija and the rest of the team was great at helping me today with what I needed to get done. Very customer friendly, great energy and customer service. Thank you Kadija and team
15 October 2021
Unprompted review
Was patience and helpful.
13 October 2021
Unprompted review
Very helpful
11 October 2021
Unprompted review
She was very professional, sweet and knowledgeable
Everyone was excellent!!!
8 October 2021
Unprompted review
Great customer service from Davis.
8 October 2021
Unprompted review
Steven was very helpful
Steven was quick, knowledgeable, very understanding, and polite. I wish all customer service was the same.
7 October 2021
Unprompted review
Awesome Customer Service
Steven answered all of our questions quickly and efficiently. He helped us change out the 4 extra sensors by sending us the return receipts and once Alder received them he will be exchanging them for a glass break and a motion sensor since we didn’t realize 4 of our windows do not open. He was awesome with great Customer Service!!!
6 October 2021
Unprompted review
Davis was great as he took the time to…
Davis was great as he took the time to help me when technical support was overwhelmed with other callers.
4 October 2021
Unprompted review
Awesome Team
Everyone was very pleasant, easy to talk to, & explained all that's involved with this system.
3 October 2021
Unprompted review
The service was great
The service was great. Just one thing is I wish I was told from the very start that I would be having to install my own system.
3 October 2021
Unprompted review
My customer service agent was wonderful…
My customer service agent was wonderful I enjoyed her service the time that she took out to explain everything to me in great detail
2 October 2021
Unprompted review
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