Alensa Malta Reviews 746

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 103 reviews, reviewers overwhelmingly had a great experience with this company, consistently praising the fast and efficient delivery service. Customers frequently highlight the competitive prices, often noting they are significantly lower than retail or pharmacy options. People are very satisfied with the products, describing them as high quality and effective, with a wide range of options available. The ordering process is consistently described as quick, simple, and user-friendly, with clear product information and efficient updates. However, some customers also noted minor issues, such as a contact lens applicator not being handy or a scratched contact lens causing discomfort. A few other people also felt that promised free gifts were not sent with their orders.

What people talk about most

Delivery service

Reviewers highlight positive aspects of delivery service, consistently praising its speed and efficiency.... See more

Product

People report positive experiences with products, consistently expressing satisfaction with the quality and... See more

Service

Consumers find service to be positive, with many reviewers expressing satisfaction and recommending the... See more

Order

Clients share positive opinions on order, with many expressing satisfaction and a strong intent to reorder... See more

Price

Customers had positive experiences with price, consistently finding them affordable and competitive. Many... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I’ve been ordering from Alensa for years and they’ve never let me down. Prices are far lower than retail, delivery is smooth, and even their budget lenses outperform what I’ve bought in stores. Highly... See more

Company replied

Rated 5 out of 5 stars

The website provides clear information about the product and whether it is in stock. It is easy pay&go, and delivery arrived within 2 days, the delivery service, called and messaged and the pack waite... See more

Company replied

Rated 5 out of 5 stars

I always order my contact lenses through Alensa and every time I’m very satisfied! Very quick shipment and delivery, prompt and helpful customer service and affordable prices with frequent discounts a... See more

Company replied

Rated 5 out of 5 stars

Fast and efficient service, and always accurate. I have been ordering my contact lenses from Alensa for years now and I hope to be able to keep doing so in the future, as they also stock a wide range... See more

Company replied


Company details

  1. Contact lenses supplier
  2. Glasses store
  3. Sunglasses shop

About Alensa Malta

Written by the company

Free Delivery over 69€
Delivery is free for all orders over 69€ and starts at just 4€ for other orders. Tracking numbers are provided with all orders, and most are delivered in less than 3 business days.

Free Gifts over €80
Choose an exciting gift with your purchase over €80. Gifts are changing often, so stay tuned.

Prompt Dispatch
We process over 200.000 orders each month, and we’re proud to dispatch nearly 98% of these orders the same day.

Always Low Prices
We are committed to offering you the lowest competitive price on the market, and if you find a better offer, we’ll match it.

No.1 European Contact lenses supplier
We are proud to have the Largest stock of contact lenses and their accessories in Europe, which allows us to maintain low prices and perfect service because of the immediate dispatch.

High Quality Frames
We stock original products only from all the major manufacturers. Our online shop offers more than 19,000 models of glasses and sunglasses from more than 80 brand names, including Ray-Ban, Polaroid, Crullé, Carrera, Hugo Boss, Tommy Hilfiger and Prada. We have all frames in our stocks and ready for immediate dispatch.

TOP Quality of Spectacle Lenses
We have all spectacle lenses custom-made for you in Europe. To do so, we work with world-leading lens manufacturers like Zeiss, Adrial or Essilor. Our doctors keep the highest standards in the production and assembly of prescription glasses.

Alensa.com.mt
The knowledge and experience we have gained from 20 years on the market has helped us develop an extensive catalogue of products, a dedicated customer service team, and milions of satisfied customers.

Contact info

4.8

Excellent

TrustScore 5 out of 5

746 reviews

5-star
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Asks customers to review

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Rated 5 out of 5 stars

Really impressive

Impressive service, can find everything I need no need to check other websites apart that they offer very speedy delivery

9 April 2026
Alensa Malta logo

Reply from Alensa Malta

This really made our day — thank you!

Knowing that Alensa is your go-to place for everything you need is exactly what we're here for. We put a lot of effort into keeping our range wide and our deliveries fast, so it's genuinely great to hear both are working well for you.

We'll be here whenever you need us next.

Best regards,
Alex
Alensa Customer Care Team

Rated 5 out of 5 stars

Best prices

Best prices, fast delivery, big choice. All you need.

7 April 2026
Alensa Malta logo

Reply from Alensa Malta

That's exactly what we aim for — thank you!
Great to hear that pricing, delivery and range all hit the mark. We work hard to make Alensa the easiest choice for contact lenses, and feedback like this means a lot to the whole team.
See you on your next order!

Best regards,
Alex
Alensa Customer Care Team

Rated 5 out of 5 stars

Delivery service

Fast and impeccable delivery

26 March 2026
Alensa Malta logo

Reply from Alensa Malta

Thank you for your great feedback Stephania ! We’re delighted to hear that you were satisfied with our fast and impeccable delivery service. We look forward to your next order!

Kind regards,
Customer Service Team

Rated 5 out of 5 stars

Just perfect

Promt service.

26 March 2026
Alensa Malta logo

Reply from Alensa Malta

Thank you for your kind words Josephine! We’re delighted to hear everything was just perfect and that you were happy with our prompt service. We look forward to serving you again soon!

Kind regards,
Customer Service Team

Rated 5 out of 5 stars

Excellent service

Excellent service

20 March 2026
Alensa Malta logo

Reply from Alensa Malta

Hi Maria, thank you for your kind words. We're so pleased to hear that our service met your expectations. We're always here to help with your eye care needs. We look forward to serving you again. — Kind regards, Your Alensa Team

Rated 5 out of 5 stars

Great service

The product was received in just 2 days. The lenses are very comfortable.

19 March 2026
Alensa Malta logo

Reply from Alensa Malta

Hi Veronique, thank you for your wonderful feedback. We're glad your lenses arrived within two days and that you're finding them comfortable. Quality and speed are at the heart of what we do. Looking forward to your next visit. — Kind regards, Your Alensa Team

Rated 5 out of 5 stars
Alensa Malta logo

Reply from Alensa Malta

Hi, thank you for sharing your experience. We're delighted to hear you enjoyed our quick delivery and competitive prices. We work hard to offer the best value for our customers. We'll be here whenever you need us. — Kind regards, Your Alensa Team

Rated 5 out of 5 stars

Good customer care.

Good customer care.
Helped me when I needed to add something to an order.

11 March 2026
Alensa Malta logo

Reply from Alensa Malta

Hi Mario, we really appreciate your kind words. We're glad our team was able to help you add to your order smoothly. Providing great customer care is what we strive for. We look forward to assisting you again. — Kind regards, Your Alensa Team

Rated 5 out of 5 stars

Great service

Great service from Alensa Malta

18 March 2026
Alensa Malta logo

Reply from Alensa Malta

Hi Lorna, thank you for your lovely feedback. We're proud to serve the Malta community and pleased that you had a great experience with us. Looking forward to welcoming you back. — Kind regards, Your Alensa Team

Rated 5 out of 5 stars

Amazing service

Amazing service. I found my precious lenses and the shipment is done in two days.

17 March 2026
Alensa Malta logo

Reply from Alensa Malta

Hi Barış, thank you so much for your feedback. We're thrilled you found the lenses you were looking for and that they arrived within two days. We look forward to serving you again. — Kind regards, Your Alensa Team

Rated 5 out of 5 stars

It was an amazing service

It was an amazing service. I am only disappointed just because I haven't used Alensa before. I live in Malta and before Alensa I ordered from a optic shop which I waited for 6 weeks for less lenses and higher prices. With Alensa, I received my parcel in 3 work days with an excellent delivery.

13 March 2026
Alensa Malta logo

Reply from Alensa Malta

Hi there, what a wonderful compliment — thank you. We're so glad you discovered us and had an amazing experience with fast delivery to Malta. We're here for all your eye care needs going forward. Looking forward to your next order. — Kind regards, Your Alensa Team

Rated 5 out of 5 stars

Great sunglasses!

Great sunglasses!

5 March 2026
Alensa Malta logo

Reply from Alensa Malta

Hi Marthese, thank you for your kind review. We're happy to hear you love your new sunglasses. We offer a wide range of eyewear and look forward to helping you find your next favorite pair. — Kind regards, Your Alensa Team

Rated 2 out of 5 stars

Free gifts promised were not sent with…

Free gifts promised were not sent with my past 2 orders

4 March 2026
Unprompted review
Alensa Malta logo

Reply from Alensa Malta

Dear Charlene,

we do apologize deeply for the inconveniences caused. Upon reviewing the contents of your orders we have discovered that you have not selected any free gift, hence why none was sent out. We have added store credit as an apology. Please, next time when you place an order, let us know so that we could check and ensure the free gift is included, and possibly send an additional one as further compensation.

Rated 5 out of 5 stars

Good quality of products and excellent…

Good quality of products and excellent service

6 March 2026
Alensa Malta logo

Reply from Alensa Malta

Thank you so much, Marvic! We're delighted to hear you're happy with the quality of our products and the service we provide. Your kind words mean a lot to us, and we look forward to welcoming you back soon. Kind regards, Your Alensa Team

Rated 5 out of 5 stars

Very fast service

Very fast service, easy to use website

23 February 2026
Alensa Malta logo

Reply from Alensa Malta

Thank you, Francis! We're pleased to know you enjoyed the fast service and found our website easy to navigate. We always aim to make the shopping experience as smooth as possible. We hope to see you again soon. Kind regards, Your Alensa Team

Rated 5 out of 5 stars

Quick delivery

Quick delivery, easy order.

18 February 2026
Alensa Malta logo

Reply from Alensa Malta

Thank you for your wonderful feedback! We're glad the delivery was quick and the ordering process was easy for you. Providing a seamless experience is what we strive for. We look forward to serving you again. Kind regards, Your Alensa Team

Rated 5 out of 5 stars

Very efficient

Very efficient, had the goods in no time

13 February 2026
Alensa Malta logo

Reply from Alensa Malta

Hello Elaine,

Thank you for the positive review.
We are glad to hear that your parcel has arrived quickly and that your experience with Alensa has been a positive one!

Kind regards,
Alensa Customer Service Team

Rated 5 out of 5 stars

Fast and efficient delivery

Fast and efficient delivery, no problem at at all. I ve bought 2x packages of contact lenses, haven’t tried them yet, but looks good. Was cheaper than to buy from a pharmacy

3 February 2026
Alensa Malta logo

Reply from Alensa Malta

Hello Diana,

Thank you for the positive review.
We are glad to hear that the delivery was fast and efficient and that everything arrived as expected.
We are happy we could offer a more affordable option and look forward to serving you again!


Kind regards,
Alensa Customer Service Team

Rated 5 out of 5 stars

Quick delivery and received products as…

Quick delivery and received products as described on website.

3 February 2026
Alensa Malta logo

Reply from Alensa Malta

Hello Chantelle,

Thank you for the positive review.
We are glad to hear that your order arrived quickly and that the products were as expected. We appreciate your trust and look forward to your next order!

Kind regards,
Alensa Customer Service Team

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