Alensa Malta Reviews 746

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 103 reviews, reviewers overwhelmingly had a great experience with this company, consistently praising the fast and efficient delivery service. Customers frequently highlight the competitive prices, often noting they are significantly lower than retail or pharmacy options. People are very satisfied with the products, describing them as high quality and effective, with a wide range of options available. The ordering process is consistently described as quick, simple, and user-friendly, with clear product information and efficient updates. However, some customers also noted minor issues, such as a contact lens applicator not being handy or a scratched contact lens causing discomfort. A few other people also felt that promised free gifts were not sent with their orders.

What people talk about most

Delivery service

Reviewers highlight positive aspects of delivery service, consistently praising its speed and efficiency.... See more

Product

People report positive experiences with products, consistently expressing satisfaction with the quality and... See more

Service

Consumers find service to be positive, with many reviewers expressing satisfaction and recommending the... See more

Order

Clients share positive opinions on order, with many expressing satisfaction and a strong intent to reorder... See more

Price

Customers had positive experiences with price, consistently finding them affordable and competitive. Many... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I’ve been ordering from Alensa for years and they’ve never let me down. Prices are far lower than retail, delivery is smooth, and even their budget lenses outperform what I’ve bought in stores. Highly... See more

Company replied

Rated 5 out of 5 stars

The website provides clear information about the product and whether it is in stock. It is easy pay&go, and delivery arrived within 2 days, the delivery service, called and messaged and the pack waite... See more

Company replied

Rated 5 out of 5 stars

I always order my contact lenses through Alensa and every time I’m very satisfied! Very quick shipment and delivery, prompt and helpful customer service and affordable prices with frequent discounts a... See more

Company replied

Rated 5 out of 5 stars

Fast and efficient service, and always accurate. I have been ordering my contact lenses from Alensa for years now and I hope to be able to keep doing so in the future, as they also stock a wide range... See more

Company replied


Company details

  1. Contact lenses supplier
  2. Glasses store
  3. Sunglasses shop

About Alensa Malta

Written by the company

Free Delivery over 69€
Delivery is free for all orders over 69€ and starts at just 4€ for other orders. Tracking numbers are provided with all orders, and most are delivered in less than 3 business days.

Free Gifts over €80
Choose an exciting gift with your purchase over €80. Gifts are changing often, so stay tuned.

Prompt Dispatch
We process over 200.000 orders each month, and we’re proud to dispatch nearly 98% of these orders the same day.

Always Low Prices
We are committed to offering you the lowest competitive price on the market, and if you find a better offer, we’ll match it.

No.1 European Contact lenses supplier
We are proud to have the Largest stock of contact lenses and their accessories in Europe, which allows us to maintain low prices and perfect service because of the immediate dispatch.

High Quality Frames
We stock original products only from all the major manufacturers. Our online shop offers more than 19,000 models of glasses and sunglasses from more than 80 brand names, including Ray-Ban, Polaroid, Crullé, Carrera, Hugo Boss, Tommy Hilfiger and Prada. We have all frames in our stocks and ready for immediate dispatch.

TOP Quality of Spectacle Lenses
We have all spectacle lenses custom-made for you in Europe. To do so, we work with world-leading lens manufacturers like Zeiss, Adrial or Essilor. Our doctors keep the highest standards in the production and assembly of prescription glasses.

Alensa.com.mt
The knowledge and experience we have gained from 20 years on the market has helped us develop an extensive catalogue of products, a dedicated customer service team, and milions of satisfied customers.

Contact info

4.8

Excellent

TrustScore 5 out of 5

746 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

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Rated 4 out of 5 stars

Contact Lenses Purchase.

Contact Lenses Purchase.
Good feedback from office when I called to check about expiry dates. Delivery was efficient too. I will order again in the future.
N farrugia

2 January 2026
Alensa Malta logo

Reply from Alensa Malta

Hello N. Farrugia,

Thank you for the review!

We are glad to hear that our customer service team was able to provide the information you needed regarding expiry dates and that your delivery arrived promptly.

We appreciate your trust in us and look forward to your future orders.

Kind regards,
Alensa Customer Service Team

Rated 5 out of 5 stars

Great 👍 Keep it up

Great 👍 Keep it up! A+++

3 February 2025
Alensa Malta logo

Reply from Alensa Malta

Hello Romina,

Thank you for the positive review.
We are glad to hear that your experience with Alensa was a good one and look forward to serving you again in the future as well!

Kind regards,
Alensa Customer Service Team

Rated 5 out of 5 stars

Excellent service

Excellent service

9 January 2026
Alensa Malta logo

Reply from Alensa Malta

Hello,

Thank you for the positive review.
We are happy to hear you had an excellent experience with us.
We look forward to serving you again soon!

Kind regards,
Alensa Customer Service Team

Rated 5 out of 5 stars

Im giving it a five star as the…

Im giving it a five star as the material quality is durable and sophisticated.

16 January 2026
Alensa Malta logo

Reply from Alensa Malta

Hello Brie,

Thank you for the positive review.
We are glad to hear that you are satisfied with the quality of the received product.

Kind regards,
Alensa Customer Service Team

Rated 5 out of 5 stars

Most satisfied with the service and…

Most satisfied with the service and products

8 January 2026
Alensa Malta logo

Reply from Alensa Malta

Hello,

Thank you for the positive review.
We are glad to hear that you are satisfied with our service and the received products!

Kind regards,
Alensa Customer Service Team

Rated 5 out of 5 stars
Alensa Malta logo

Reply from Alensa Malta

Hello Marthese,

Thank you for the positive review.
We are glad to hear that your experience with Alensa was a positive one and that you are happy with the delivery.

Kind regards,
Alensa Customer Service Team

Rated 5 out of 5 stars

Fast Delivery

Always happy with Alensa. I can find the lenses I need and it is a value for money!

8 January 2026
Alensa Malta logo

Reply from Alensa Malta

Hello Dimitrios,

Thank you for the positive review.
We are glad to hear that you are satisfied with our offers and that you were able to find the lenses that you needed with us!
We wish you a nice day and look forward to serving you again in the future as well.

Kind regards,
Alensa Customer Service Team

Rated 5 out of 5 stars

Effecient service and delivery made in…

Effecient service and delivery made in no time. Products are great as well

2 January 2026
Alensa Malta logo

Reply from Alensa Malta

Hello Natalizia,

Thank you for the positive review.
We are glad to hear that you are happy with our service and that your parcel has arrived on time. It is also great to know that the products were as expected!
We wish you a nice day and look forward to serving you again in the future as well!

Kind regards,
Alensa Customer Service Team

Rated 5 out of 5 stars

Super fast and efficient

19 December 2025
Alensa Malta logo

Reply from Alensa Malta

Hello Luke,

Thank you for the positive review.
We are glad to hear about your positive experience with Alensa and that your parcel has arrived quickly!
We wish you a great day and look forward to serving you again if you ever need anything else in the future.

Kind regards,
Alensa Customer Service Team

Rated 1 out of 5 stars

Such a bad first and last experience

They made wrong measurements for ny glasses i sent it back to them and sent the measurements which were already uploaded to their website. They did nothing! Just said ok go make another measurements first us to see! It took about a month of emails back and forth and eventually i just accepted my mistake to choose them.

Note: the measurements i sent to them are freshly taken and there were absolutely no reason for me to go make new ones!

14 October 2025
Unprompted review
Alensa Malta logo

Reply from Alensa Malta

Hello Sarah,

Thank you for the feedback and we are sorry to hear about your negative experience.

We would like to clarify that when the glasses were returned and inspected by our opticians, no manufacturing or measurement errors were found- the lenses were made exactly according to the measurements provided in the original order. Because of this, the only remaining possible cause for the issue was the pupillary distance (PD). For that reason, we asked for a re-confirmation of the PD value.

Unfortunately, we did not receive the updated PD measurement, which limited our ability to proceed further or remake the lenses with certainty. Our intention was never to dismiss your concern, but to check all possible areas where an issue could have occurred.

We regret that the process felt lengthy and that it left you with a negative impression. Your experience is important to us, and we appreciate you bringing this to our attention so we can continue improving our communication and support.

If you would like to revisit this with us in the future, our team would be happy to assist.

Kind regards,
Alensa Customer Service Team

Rated 5 out of 5 stars

Fast delivery and frequent discounts/…

Fast delivery and frequent discounts/ promotions ☺️

9 December 2025
Alensa Malta logo

Reply from Alensa Malta

Hello,

Thank you for the positive review.
We are glad to hear that you are happy with our quick delivery and our offers. 🙂

Kind regards,
Alensa Customer Service Team

Rated 5 out of 5 stars

Fast delivery

Fast delivery, most of the time the courier is asking availability for the delivery, based on customer’s need
🙂

28 November 2025
Alensa Malta logo

Reply from Alensa Malta

Hello,

Thank you for the positive review.
We are glad to hear that you are happy with the delivery service provided.

Kind regards,
Alensa Customer Service Team

Rated 5 out of 5 stars

Fast Service

Fast Service, fast delivery

26 November 2025
Alensa Malta logo

Reply from Alensa Malta

Hello Birgit,

Thank you for the positive review. It is very appreciated!
We are glad to hear that you enjoyed our quick delivery and service.

Kind regards,
Alensa Customer Service Team

Rated 5 out of 5 stars

Great products

5 November 2025
Alensa Malta logo

Reply from Alensa Malta

Hello,

Thank you for the positive review. It is very appreciated!
We are glad to hear that you are happy with the received products and look forward to serving you again if you ever need anything else in the future as well!

Kind regards,
Customer Service Team

Rated 5 out of 5 stars

best customer service

best customer service

29 October 2025
Alensa Malta logo

Reply from Alensa Malta

Hello,

Thank you for the positive review.
We are glad to hear that you are satisfied with our customer service!

Kind regards,
Customer Service Team

Rated 5 out of 5 stars
Alensa Malta logo

Reply from Alensa Malta

Hello,

Thank you for the positive review.
We are glad to hear that you are happy with the received product!

Kind regards,
Customer Service Team

Rated 5 out of 5 stars

Easy to navigate website

Easy to navigate website
Online ordering process smooth
Delivery partner efficient

20 October 2025
Alensa Malta logo

Reply from Alensa Malta

Hello Jude,

Thank you for the positive review.
We are glad to hear that your experience with Alensa has been a positive one!

Kind regards,
Customer Service Team

Rated 5 out of 5 stars

Excellent!!!

Very good service and products! I will order again for sure.

16 October 2025
Alensa Malta logo

Reply from Alensa Malta

Hello Alison,

Thank you for the positive review. It is very appreciated!
We are glad to hear that you are happy with our services and the received products. We look forward to serving you again in the future as well!

Kind regards,
Alensa Customer Service Team

Rated 5 out of 5 stars

Great service.

Great service.

10 October 2025
Alensa Malta logo

Reply from Alensa Malta

Hello,

Thank you for the positive review. It is very appreciated!
We are happy to hear that you found our service to be great.

Kind regards,
Alensa Customer Service Team

Rated 5 out of 5 stars

Well done for the great service and…

Well done for the great service and products.

10 October 2025
Alensa Malta logo

Reply from Alensa Malta

Hello,

Thank you for the positive review. It is very appreciated!
We are happy to hear that you found our service to be great and that you are also satisfied with the received products!

Kind regards,
Alensa Customer Service Team

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