Alensa.ie Reviews 1,320

TrustScore 4.5 out of 5

4.6

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the fast and reliable delivery service, often noting that orders arrive promptly, sometimes even the next day. Many consumers appreciate the excellent value, competitive pricing, and the wide selection of products available. The overall service is frequently highlighted as exceptional, with people finding the ordering process easy and efficient. However, some customers also noted issues with delivery, experiencing delays or problems with tracking information. A few people reported receiving damaged products or encountering difficulties with couriers, leading to unreceived parcels or incorrect deliveries.

What people talk about most

Delivery service

Consumers generally express satisfaction with the delivery service, frequently highlighting its speed and... See more

Product

Clients share positive opinions on product quality and selection. Many praise the great products, good stock... See more

Order

Users describe positive interactions with order. Many customers praise the ease of ordering and the... See more

Service

Reviewers mention positive feedback about service. Many customers praise the excellent and efficient service,... See more

Price

Reviewers highlight positive aspects of price. Many customers found the prices unbeatable, competitive, and... See more

Based on these reviews

Rated 5 out of 5 stars

The order arrived exactly in the following day. Everything perfect. I have bought many times lenses from competitors , none of them delivered the order in one day. I find this very important becaus... See more

Company replied

Rated 5 out of 5 stars

Following Fastway's shutdown and a phone call to Alensa, the team promptly sent me a new order of lenses as my original order was in transit back to them. I urgently needed the lenses and I received... See more

Company replied

Rated 5 out of 5 stars

Excellent service. Always arrive on time. placed an order and paid extra for 1-2 days, called up customer service and they reasssured me they would mail monday and i got them wednesday. fantastic. w... See more

Company replied

Rated 5 out of 5 stars

I didn't receive an order from 1st December by Christmas, and whilst the issue was with the delivery company, the customer service in Alensa were excellent. They ensured a replacememt order was sent o... See more

Company replied


Company details

  1. Contact lenses supplier
  2. Glasses store
  3. Sunglasses shop

About Alensa.ie

Written by the company

Free Delivery over 59€
Delivery is free for all orders over 59€ and starts at just 4€ for other orders. Tracking numbers are provided with all orders, and most are delivered in less than 3 business days.

Free Gifts over €80
Choose an exciting gift with your purchase over €80. Gifts are changing often, so stay tuned.

Prompt Dispatch
We process over 200.000 orders each month, and we’re proud to dispatch nearly 98% of these orders the same day.

Always Low Prices
We are committed to offering you the lowest competitive price on the market, and if you find a better offer, we’ll match it.

No.1 European Contact lenses supplier
We are proud to have the Largest stock of contact lenses and their accessories in Europe, which allows us to maintain low prices and perfect service because of the immediate dispatch.

High Quality Frames
We stock original products only from all the major manufacturers. Our online shop offers more than 19,000 models of glasses and sunglasses from more than 80 brand names, including Ray-Ban, Polaroid, Crullé, Carrera, Hugo Boss, Tommy Hilfiger and Prada. We have all frames in our stocks and ready for immediate dispatch.

TOP Quality of Spectacle Lenses
We have all spectacle lenses custom-made for you in Europe. To do so, we work with world-leading lens manufacturers like Zeiss, Adrial or Essilor. Our doctors keep the highest standards in the production and assembly of prescription glasses.

Alensa.ie
The knowledge and experience we have gained from 20 years on the market has helped us develop an extensive catalogue of products, a dedicated customer service team, and milions of satisfied customers.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

1K reviews

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Rated 5 out of 5 stars

Excellent service as usual.Would highly…

Excellent service as usual.Would highly recommend.Thank you.

27 February 2026
Alensa.ie logo

Reply from Alensa.ie

We're so glad to hear from you again, Lucy! Consistent, excellent service is what we strive for every time, so it's wonderful to know we're delivering on that. Your recommendation means the world to us — we look forward to your next order! Kind regards, Your Alensa Team

Rated 5 out of 5 stars

Fantastic service

Fantastic service. Very quick delivery. Website is very user friendly. I'd definitely recommend Alensa to my friends.

26 February 2026
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Reply from Alensa.ie

Thank you for your wonderful review, Jill! We're glad the delivery was quick and that you found our website easy to navigate. We'd love to welcome your friends to Alensa too — thank you so much for the recommendation! Kind regards, Your Alensa Team

Rated 5 out of 5 stars
Alensa.ie logo

Reply from Alensa.ie

We love hearing from you, Elaine! Consistently delivering a great experience with every order is exactly the standard we set for ourselves — thank you for letting us know we're hitting the mark. We look forward to your next visit!

Kind regards, Your Alensa Team

Rated 5 out of 5 stars
Alensa.ie logo

Reply from Alensa.ie

We really appreciate your kind words, Louise, and thank you for the recommendation! It's great to know you're happy with our service — we look forward to serving you again very soon. Kind regards, Your Alensa Team

Rated 5 out of 5 stars

Great service

Great service, no delay, great service.

27 February 2026
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Reply from Alensa.ie

Thanks so much, Marie! We're delighted to hear your order arrived without any delay — fast, reliable delivery is something we work hard on with every single order. We look forward to your next visit! Kind regards, Your Alensa Team

Rated 5 out of 5 stars
Alensa.ie logo

Reply from Alensa.ie

Thank you for the kind words! We're thrilled you're happy with both the quality and the pricing — offering excellent value on top eye care products is what drives us every day. We look forward to your next order! Kind regards, Your Alensa Team

Rated 5 out of 5 stars

usually great but on this occasion my…

usually great but on this occasion my parcel has never showed up. It has been marked as out for delivery the last 6 days with no sign of it anywhere and cannot be located

*edit* After speaking with An Post it was misplaced by one of their drivers and was found a few days later in their depot so recieved it eventually. Alensa were great in helping me with this offering a refund or replacement but thankfully it arrived anyway. Products great as always!

19 February 2026
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Reply from Alensa.ie

Dear Niamh,

we are sorry to hear that and we do apologize deeply for the inconveniences caused. We have checked the delivery details and we see there was a delivery attempted on 26.02, and another attempt to deliver will be done today.

We are going to contact you via an email to further assess the issue and have it sorted out to your satisfaction.

Rated 4 out of 5 stars

I would have giving them 5 stars if the…

I would have giving them 5 stars if the price was little smaller they’re more expensive than other site but they beat them with the delivery time! They’re the best I got my lenses two days later so thank you v much

25 February 2026
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Reply from Alensa.ie

Thank you so much for your feedback, Mira, and we're really glad your lenses arrived in just two days! We hear you on pricing — we work hard to offer the best possible value alongside our fast delivery, and your feedback helps us keep improving. We hope to see you back soon!
Kind regards, Your Alensa Team

Rated 5 out of 5 stars

Super

Super, perfect..

23 February 2026
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Reply from Alensa.ie

So glad to hear it, Milan! Perfect orders every time — that's exactly what we aim for. We look forward to having you back on Alensa. Kind regards, Your Alensa Team

Rated 5 out of 5 stars

Excellent

Thanks again for a fast and smooth delivery

19 February 2026
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Reply from Alensa.ie

Thank you, Nancy! We’re delighted your delivery was fast and smooth — that’s the experience we always strive for. Hope to see you back soon! Kind regards, Your Alensa Team

Rated 5 out of 5 stars

Next day delivery

Next day delivery, excellent again

15 January 2026
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Reply from Alensa.ie

What a lovely note, DM — next day delivery, excellent again says it all! We’re delighted to have you as a returning customer. See you next time! Kind regards, Your Alensa Team

Rated 5 out of 5 stars

150%

Reliable.speedy.quality product.Have been using Alensa for many years and promoted same to friends.

20 February 2026
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Reply from Alensa.ie

Thank you so much, Mary! Reliable, speedy, and recommended to friends — that means the world to us. We’re proud to be your go-to for contact lenses. See you again soon! Kind regards, Your Alensa Team

Rated 5 out of 5 stars

Quick delivery and super prices

Quick delivery and super prices. It would be helpful if you have a category for contact lenses with less pfas.

20 February 2026
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Reply from Alensa.ie

We appreciate the kind words, Angie! Great to hear the delivery was quick and the pricing hit the mark. Your suggestion about a contact lens category filter is noted — great feedback! Kind regards, Your Alensa Team

Rated 5 out of 5 stars

Great products and fast delivery.

Great products and always a good stock of products available. Fast delivery. Have ordered previously and will continue to order with Alensa.

16 February 2026
Unprompted review
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Reply from Alensa.ie

Thank you, Georgina! It’s wonderful to hear you keep coming back — great stock and fast delivery is what we work hard to deliver every time. We look forward to your next order! Kind regards, Your Alensa Team

Rated 5 out of 5 stars

Great as always!

Great as always, fast delivery, hassle free!

4 February 2026
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Reply from Alensa.ie

Always a pleasure, Samira! Fast delivery and hassle-free ordering — exactly what we aim for every time. We look forward to your next visit! Kind regards, Your Alensa Team

Rated 5 out of 5 stars

Excellent service

Excellent service

12 February 2026
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Reply from Alensa.ie

Hello,

Thank you for the positive review.
We are glad to hear that you are happy with our service.

Kind regards,
Alensa Customer Service Team

Rated 5 out of 5 stars

Easy to order with repeat orders

Easy to order with repeat orders. Always Quick to deliver.

4 February 2026
Alensa.ie logo

Reply from Alensa.ie

Hello,

Thank you for the positive review.
We are happy to hear that you found the ordering process to be easy and that you appreciated our quick delivery. We look forward to your next order!

Kind regards,
Alensa Customer Service Team

Rated 5 out of 5 stars

Comfortable and affordable!

Comfortable and affordable!

28 January 2026
Alensa.ie logo

Reply from Alensa.ie

Hello Francis,

Thank you for the positive review.
We are glad to hear that you are happy with the received product.
Your feedback is very appreciated and we look forward to serving you again in the future as well.

Kind regards,
Alensa Customer Service Team

Rated 5 out of 5 stars

Highly recommend

Highly recommend

7 January 2026
Alensa.ie logo

Reply from Alensa.ie

Hello Mary,

Thank you for the positive review.
It is great to know that you would recommend us and we look forward to serving you again if you ever need anything else in the future as well!

Kind regards,
Alensa Customer Service Team

Rated 5 out of 5 stars

Great site fast delivery

Great site fast delivery

19 December 2025
Alensa.ie logo

Reply from Alensa.ie

Hello,

Thank you for the positive review. We are so glad to hear that you enjoyed our fast delivery and found our website to be good.
Your feedback is very appreciated and we look forward to serving you again in the future as well.

Kind regards,
Alensa Customer Service Team

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