Alensa.ie Reviews 

1,392
•
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 140 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently appreciate the fast and reliable delivery service, noting that packages often arrive safely within just a few days of placing an order. People also praise the highly competitive prices, excellent packaging, and great selection of optical products available through the website. However, some customers also noted frustrating delays with their deliveries, missing tracking updates, or issues with orders not arriving on time. A few individuals experienced difficulties when trying to reach out to customer support or received damaged items that required returns.

What people talk about most

Delivery service

Customers consistently note positive experiences with delivery service, highlighting exceptionally fast... See more

Service

Reviewers express great satisfaction regarding the service, highlighting prompt delivery, affordable prices,... See more

Product

Customers had positive experiences with product, expressing strong satisfaction with the high quality items,... See more

Price

Reviewers highlight positive aspects of price, praising the unbeatable and reasonable costs compared to other... See more

Order

Clients share ambiguous opinions on order experiences, with many reviewers praising the fast delivery and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I was in a huge rush trying to get contact lenses ahead of a big trip, I ordered them at 2pm on Wednesday and opted for the express delivery and got them by 2pm Thursday - this was such a huge rel... See more

Company replied

Rated 5 out of 5 stars

Following Fastway's shutdown and a phone call to Alensa, the team promptly sent me a new order of lenses as my original order was in transit back to them. I urgently needed the lenses and I received... See more

Company replied

Rated 5 out of 5 stars

Always fast and reliable. I switched having had a dreadful experience with my long-term provider and I’m so glad that bad experience drove me to find Alensa. I got a free hat when I ordered this time... See more

Company replied

Rated 5 out of 5 stars

I didn't receive an order from 1st December by Christmas, and whilst the issue was with the delivery company, the customer service in Alensa were excellent. They ensured a replacememt order was sent o... See more

Company replied


Company details

  1. Contact lenses supplier
  2. Glasses store
  3. Sunglasses shop

About Alensa.ie

Written by the company

Free Delivery over 59€
Delivery is free for all orders over 59€ and starts at just 4€ for other orders. Tracking numbers are provided with all orders, and most are delivered in less than 3 business days.

Free Gifts over €80
Choose an exciting gift with your purchase over €80. Gifts are changing often, so stay tuned.

Prompt Dispatch
We process over 200.000 orders each month, and we’re proud to dispatch nearly 98% of these orders the same day.

Always Low Prices
We are committed to offering you the lowest competitive price on the market, and if you find a better offer, we’ll match it.

No.1 European Contact lenses supplier
We are proud to have the Largest stock of contact lenses and their accessories in Europe, which allows us to maintain low prices and perfect service because of the immediate dispatch.

High Quality Frames
We stock original products only from all the major manufacturers. Our online shop offers more than 19,000 models of glasses and sunglasses from more than 80 brand names, including Ray-Ban, Polaroid, Crullé, Carrera, Hugo Boss, Tommy Hilfiger and Prada. We have all frames in our stocks and ready for immediate dispatch.

TOP Quality of Spectacle Lenses
We have all spectacle lenses custom-made for you in Europe. To do so, we work with world-leading lens manufacturers like Zeiss, Adrial or Essilor. Our doctors keep the highest standards in the production and assembly of prescription glasses.

Alensa.ie
The knowledge and experience we have gained from 20 years on the market has helped us develop an extensive catalogue of products, a dedicated customer service team, and milions of satisfied customers.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

1k reviews

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4.6

All reviews

(1,392)

145 reviews in the last 12 months

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Rated 5 out of 5 stars

atendeu todas minhas expectativas .a…

atendeu todas minhas expectativas .a entrega foi bem rápida tbm

16 June 2026
Alensa.ie logo

Reply from Alensa.ie

Ficamos muito felizes em saber disso! Nosso compromisso é garantir a melhor experiência e total agilidade na entrega. Agradecemos muito pela confiança e pela avaliação!

Rated 5 out of 5 stars

Great Service as always

Good products, good prices, extremely fast delivery. Need I say more!

11 June 2026
Alensa.ie logo

Reply from Alensa.ie

Hi Tom,

Thanks for choosing us, and we'll be ready to deliver the same great experience on your next order.

Kind regards,
Alensa Team

Rated 5 out of 5 stars

Happy.

They have quality products, good price and delivery time is short. Thank you

2 June 2026
Alensa.ie logo

Reply from Alensa.ie

Hi Tony,

Thank you for your feedback!
We look forward to serving you again soon!

Kind regards,
Alensa Team

Rated 5 out of 5 stars

Great

Great , efficient service

1 June 2026
Alensa.ie logo

Reply from Alensa.ie

Thank you for your feedback!

Kind regards,
Alensa Team

Rated 5 out of 5 stars

Good quality product

Good quality product. Fair price.

29 May 2026
Alensa.ie logo

Reply from Alensa.ie

Hello John,
Thank you for your positive review. We are glad that you were satisfied with your purchase with us and that you appreciated the quality of our range and fair prices. We will be delighted if you shop with us again.
Have a nice day.

Rated 5 out of 5 stars

Conversation

Convenient, fast, qualitatively

26 May 2026
Alensa.ie logo

Reply from Alensa.ie

Hi,

Thank you for your kind words — we're really glad to hear your experience with Alensa was convenient, fast, and met your expectations.

We'll be here whenever you need us next.

Best regards,
Aoife
Alensa Customer Care Team

Rated 5 out of 5 stars

Reliable and excellent value..on time…

Reliable and excellent value..on time delivery

28 May 2026
Alensa.ie logo

Reply from Alensa.ie

Hi Denis,

What a great review — thank you! Reliability, value, and on-time delivery are things we take seriously at Alensa, and we're delighted to know that came through for you.
We appreciate your trust and hope to see you again.

Best regards,
Aoife
Alensa Customer Care Team

Rated 5 out of 5 stars

Fast efficient service

Fast efficient service

28 May 2026
Alensa.ie logo

Reply from Alensa.ie

Hi Miriam,

Thank you for taking the time to share your feedback — we're pleased to hear the service was fast and efficient.
We'll be here whenever you need us next.

Best regards,
Aoife
Alensa Customer Care Team

Rated 5 out of 5 stars

I'm very happy with the delivery of my…

I'm very happy with the delivery of my lenses and solution. It took about a week, but everything arrived intact!

21 May 2026
Alensa.ie logo

Reply from Alensa.ie

Hi,

This is great to hear — thank you! We're delighted your lenses and solution arrived intact and that everything went smoothly. We always aim to make sure every order reaches our customers in perfect condition.

We'd love to welcome you back soon.

est regards,
Aoife
Alensa Customer Care Team

Rated 5 out of 5 stars

fast

fast, perfect, easy

27 May 2026
Alensa.ie logo

Reply from Alensa.ie

Hi Marina,

Fast, perfect, and easy — that's exactly what we're aiming for! Thank you for the lovely feedback.

We look forward to serving you again.

Best regards,
Aoife
Alensa Customer Care Team

Rated 5 out of 5 stars
Alensa.ie logo

Reply from Alensa.ie

Hi,

Thank you for the recommendation — we really appreciate it! We're glad the delivery was quick and the pricing worked well for you. That's what we strive for at Alensa.

We'll be here whenever you need us next.

Best regards,
Aoife
Alensa Customer Care Team

Rated 5 out of 5 stars

Great service!

Ordered my contact lenses on Sunday and they were already dispatched next day. Super quick and efficient service.

24 May 2026
Alensa.ie logo

Reply from Alensa.ie

Hi Agnieszka,

This made our team smile — thank you! Ordering on Sunday and having your contact lenses dispatched the very next day is exactly the kind of turnaround we aim for. Really glad it worked out so smoothly for you.

We'll be here whenever you need us next.

Best regards,
Aoife
Alensa Customer Care Team

Rated 5 out of 5 stars

Great service as always

Great service as always. Fast delivery.

14 May 2026
Alensa.ie logo

Reply from Alensa.ie

Hi Mike,

Really glad to hear this — thank you! It's great to know the order came through quickly and the experience was as smooth as ever.

We'll be here whenever you need us next.

Best regards,
Aoife
Alensa Customer Care Team

Rated 5 out of 5 stars

Delivered next day

Delivered next day

20 May 2026
Alensa.ie logo

Reply from Alensa.ie

Hi Martyna,

Thank you for sharing this! Next-day delivery is exactly what we aim for, and we're so pleased it worked out that way for you.

We'd love to welcome you back whenever you need us.

Best regards,
Aoife
Alensa Customer Care Team

Rated 5 out of 5 stars

Highly Recommend

Quality products at affordable prices and a speedy delivery service.

15 May 2026
Alensa.ie logo

Reply from Alensa.ie

Hi Lorna,

Thank you so much — this is exactly what we're aiming for at Alensa. We're really glad the quality, pricing, and delivery all hit the mark for you.

We appreciate your support and look forward to serving you again.

Best regards,
Aoife
Alensa Customer Care Team

Rated 5 out of 5 stars

Excellent

Excellent, efficient service

12 May 2026
Alensa.ie logo

Reply from Alensa.ie

Hi Helen,

This made our team smile — thank you! Efficient service is something we genuinely care about, so it's wonderful to hear it came through for you.

We hope to see you again soon.

Best regards,
Aoife
Alensa Customer Care Team

Rated 5 out of 5 stars

Clear,easy and quickly

I'm buying in this company,Alensa,around 10 years, in different countries. It was in Ukraine, Poland,Germany and now in Ireland. And always it's going clear and easy and quickly. Thanks this company for my comfort.

13 May 2026
Alensa.ie logo

Reply from Alensa.ie

Hi Nataliia,

Ten years across Ukraine, Poland, Germany, and now Ireland — that's really something, and it means a great deal to us. Thank you for your continued trust in Alensa across so many countries.

We're glad the experience has been consistent wherever you've been, and we'll always be here for you.

Best regards,
Aoife
Alensa Customer Care Team

Rated 5 out of 5 stars

I am Alensa customer for 10 years

I am Alensa customer for 10 years, very happy with service.

11 May 2026
Alensa.ie logo

Reply from Alensa.ie

Hi Marta,

Ten years — thank you! Your loyalty genuinely means a lot to everyone here at Alensa. We're so pleased the service has kept delivering for you over the years.

We'll be here whenever you need us next.

Best regards,
Aoife
Alensa Customer Care Team

Rated 5 out of 5 stars

Great service

Great service. Quick delivery

10 May 2026
Alensa.ie logo

Reply from Alensa.ie

Hi Eva,

Thank you — always great to hear! Quick delivery and solid service are two things we really focus on, so we're glad both came through for you.

We look forward to seeing you again.

Best regards,
Aoife
Alensa Customer Care Team

Rated 5 out of 5 stars

Alensa is the best company

It was very fast, high quality and at a good price

8 May 2026
Alensa.ie logo

Reply from Alensa.ie

Dear customer,

Thank you for the kind words! We're glad the speed, quality, and pricing all worked well for you — that combination is exactly what we aim for at Alensa.

We appreciate your trust and hope to see you again.

Best regards,
Aoife
Alensa Customer Care Team

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