Alensa.ie Reviews 

1,392
•
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 142 reviews, reviewers overwhelmingly had a great experience with this company. Many loyal customers regularly praise the extremely fast delivery times and note that purchases are securely and safely packaged upon arrival. Consumers frequently mention the great overall value, unbeatable prices, and the large selection of optical products available on the very easy-to-navigate website. However, some people mentioned experiencing frustrating delivery delays, long waiting times, and a complete lack of helpful tracking updates for their packages. A few reviewers were also dissatisfied with customer support response times and noted major difficulties when trying to resolve orders or dealing with damaged items.

What people talk about most

Delivery service

Reviewers mention positive feedback about delivery service, frequently highlighting extremely fast shipping... See more

Service

Consumers find service to be a great experience, praising the fast, efficient, and reliable delivery along... See more

Product

Users describe positive interactions with product, consistently praising the high quality and affordable... See more

Price

Customers shared immense satisfaction with the competitive and affordable prices available on the website.... See more

Order

Reviewers highlight high satisfaction with the ordering experience, frequently praising quick processing,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I was in a huge rush trying to get contact lenses ahead of a big trip, I ordered them at 2pm on Wednesday and opted for the express delivery and got them by 2pm Thursday - this was such a huge rel... See more

Company replied

Rated 5 out of 5 stars

Following Fastway's shutdown and a phone call to Alensa, the team promptly sent me a new order of lenses as my original order was in transit back to them. I urgently needed the lenses and I received... See more

Company replied

Rated 5 out of 5 stars

Always fast and reliable. I switched having had a dreadful experience with my long-term provider and I’m so glad that bad experience drove me to find Alensa. I got a free hat when I ordered this time... See more

Company replied

Rated 5 out of 5 stars

I didn't receive an order from 1st December by Christmas, and whilst the issue was with the delivery company, the customer service in Alensa were excellent. They ensured a replacememt order was sent o... See more

Company replied


Company details

  1. Contact lenses supplier
  2. Glasses store
  3. Sunglasses shop

About Alensa.ie

Written by the company

Free Delivery over 59€
Delivery is free for all orders over 59€ and starts at just 4€ for other orders. Tracking numbers are provided with all orders, and most are delivered in less than 3 business days.

Free Gifts over €80
Choose an exciting gift with your purchase over €80. Gifts are changing often, so stay tuned.

Prompt Dispatch
We process over 200.000 orders each month, and we’re proud to dispatch nearly 98% of these orders the same day.

Always Low Prices
We are committed to offering you the lowest competitive price on the market, and if you find a better offer, we’ll match it.

No.1 European Contact lenses supplier
We are proud to have the Largest stock of contact lenses and their accessories in Europe, which allows us to maintain low prices and perfect service because of the immediate dispatch.

High Quality Frames
We stock original products only from all the major manufacturers. Our online shop offers more than 19,000 models of glasses and sunglasses from more than 80 brand names, including Ray-Ban, Polaroid, Crullé, Carrera, Hugo Boss, Tommy Hilfiger and Prada. We have all frames in our stocks and ready for immediate dispatch.

TOP Quality of Spectacle Lenses
We have all spectacle lenses custom-made for you in Europe. To do so, we work with world-leading lens manufacturers like Zeiss, Adrial or Essilor. Our doctors keep the highest standards in the production and assembly of prescription glasses.

Alensa.ie
The knowledge and experience we have gained from 20 years on the market has helped us develop an extensive catalogue of products, a dedicated customer service team, and milions of satisfied customers.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

1k reviews

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4.6

All reviews

(1,392)

145 reviews in the last 12 months

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Rated 5 out of 5 stars

Better pricing of contact lenses and…

Better pricing of contact lenses and other products plus faster delivery than from the UK to Ireland compared to the major supplier there!

7 May 2026
Alensa.ie logo

Reply from Alensa.ie

Hi Matthew,

That's really kind — thank you! We're glad our contact lens pricing and delivery to Ireland are hitting the mark. Making it as straightforward and affordable as possible to order from here is something we work hard at.

We'll be here whenever you need us next.

Best regards,
Aoife
Alensa Customer Care Team

Rated 5 out of 5 stars

Good quality product at an affordable…

Good quality product at an affordable price - very fast delivery

7 May 2026
Alensa.ie logo

Reply from Alensa.ie

Hi Olivia,

Really glad to hear this — thank you! Good quality at an honest price, delivered quickly: that's what we always aim for at Alensa, and it's great to know it landed well.

We'd love to welcome you back soon.

Best regards,
Aoife
Alensa Customer Care Team

Rated 5 out of 5 stars

The Best!

100 % recommended, fast and easy !!!

5 May 2026
Alensa.ie logo

Reply from Alensa.ie

Hi Patrycja,

Love the enthusiasm — thank you! Fast and easy is exactly how ordering contact lenses should feel, and we're glad we delivered on that for you.

We look forward to your next order!

Best regards,
Aoife
Alensa Customer Care Team

Rated 5 out of 5 stars

Fantastic service and fast delivery

Fantastic service and fast delivery. Very happy with my purchase. Definitely recommend to everyone!

29 April 2026
Alensa.ie logo

Reply from Alensa.ie

Dear customer,

Thank you so much — we're really pleased to hear everything went smoothly and that you'd recommend us. That means a lot to the whole team.

We hope to see you again whenever you need us.

Best regards,
Aoife
Alensa Customer Care Team

Rated 5 out of 5 stars

Quick

Quick, affordable and reliable service. If you know what you’re looking for, this is the best way to order your optical products, saying this as an optometrist.

30 April 2026
Alensa.ie logo

Reply from Alensa.ie

Hi Maxim,

Thank you — we really appreciate this! You've put it perfectly: if you know what you need, we aim to make getting it as quick, affordable, and reliable as possible. Great to hear we're delivering on that.

We'll be here whenever you need us next.

Best regards,
Aoife
Alensa Customer Care Team

Rated 5 out of 5 stars

Great lenses at a great price

Alensa are very quick with great prices and a fantastic selection. I have bought from them a few times now.

29 April 2026
Alensa.ie logo

Reply from Alensa.ie

Hi Neesa,

This is wonderful to hear — thank you! We're glad the speed, pricing, and selection are all working well for you. Repeat customers mean a great deal to us, and it's lovely to know you keep coming back.

We'd love to see you again soon.

Best regards,
Aoife
Alensa Customer Care Team

Rated 5 out of 5 stars

Great service and value from Alensa …

Great service and value from Alensa and prompt delivery via An Post. Thank you.

24 April 2026
Alensa.ie logo

Reply from Alensa.ie

Hi Nuala,

Thank you so much — we really appreciate you taking the time to share this! We're glad the delivery via An Post worked out well, and it's great to hear the value came through too.

We look forward to serving you again.

Best regards,
Aoife
Alensa Customer Care Team

Rated 5 out of 5 stars

Great Company

Great Company.
I'm very happy

17 April 2026
Alensa.ie logo

Reply from Alensa.ie

Hi Marzena,

Thank you — that really does make our day! We're so glad you're happy, and we'll do our best to keep it that way.

We appreciate your trust and hope to see you again soon.

Best regards,
Aoife
Alensa Customer Care Team

Rated 5 out of 5 stars

Fast

Fast, hassle free delivery.

17 April 2026
Alensa.ie logo

Reply from Alensa.ie

Hi Ahmed,

Fast and hassle-free is exactly how we want every order to feel — thank you for letting us know it worked out that way for you!

We look forward to your next order.

Best regards,
Aoife
Alensa Customer Care Team

Rated 5 out of 5 stars

Good quality

I have been a customer of Alensa for many years, fast delivery, good packaging, large selection of products

10 April 2026
Alensa.ie logo

Reply from Alensa.ie

Hi Alyona,

Many years of orders — thank you, that's genuinely lovely to hear. We're pleased the delivery speed, packaging, and product range have been consistently working for you.

Your continued trust in Alensa means a great deal to us, and we'll always be here whenever you need us.

Best regards,
Aoife
Alensa Customer Care Team

Rated 5 out of 5 stars

Fantastic site to order from

Fantastic site to order from. Lots of lenses and super fast delivery!

16 April 2026
Alensa.ie logo

Reply from Alensa.ie

Hi Fiona,

What a great review — thank you! We have lots of lenses in stock, and we always want to make sure they reach you as quickly as possible. Really glad that came through for you.

We'd love to welcome you back soon.

Best regards,
Aoife
Alensa Customer Care Team

Rated 5 out of 5 stars

Fast delivery

Fast delivery, good price

14 April 2026
Alensa.ie logo

Reply from Alensa.ie

Dear customer,

Thank you — simple and to the point, which is exactly how we want the experience to be! Glad the delivery was fast and the price worked for you.

We hope to see you again.

Best regards,
Aoife
Alensa Customer Care Team

Rated 5 out of 5 stars

Good value

Good value, but the most important, fast, really fast delivery

13 April 2026
Unprompted review
Alensa.ie logo

Reply from Alensa.ie

Hello,

Thank you — and yes, we do pride ourselves on getting orders out quickly! We're glad the value came through alongside the speed.

We'll be here whenever you need us next.

Best regards,
Aoife
Alensa Customer Care Team

Rated 5 out of 5 stars

Always excellent free delivery times

Always excellent free delivery times. Ordered on a Tuesday and delivered in Dublin on Friday morning.
Great value and great service 👏

7 April 2026
Unprompted review
Alensa.ie logo

Reply from Alensa.ie

Hi Cathal,

Ordered Tuesday, delivered to Dublin Friday — that's exactly how we want it to work! Thank you for taking the time to share this. We're glad the value and delivery both held up.

We look forward to serving you again.

Best regards,
Aoife
Alensa Customer Care Team

Rated 5 out of 5 stars

Delivery very fast & great daily…

Delivery very fast & great daily contact lens as I can’t get them any where else on my prescription…

10 April 2026
Alensa.ie logo

Reply from Alensa.ie

Hi Carol,

Really glad we could help — especially with lenses on a harder-to-find prescription. Fast delivery and access to the right products is exactly what Alensa is here for.

We'll always be here whenever you need us.

Best regards,
Aoife
Alensa Customer Care Team

Rated 5 out of 5 stars

Fast delivery ,excellent service

Fast delivery ,excellent service

10 April 2026
Alensa.ie logo

Reply from Alensa.ie

Hi Nerijus,

Thank you — so glad to hear the delivery and service hit the mark! We'll keep working hard to make every order just as smooth.

We look forward to seeing you again soon.

Best regards,
Aoife
Alensa Customer Care Team

Rated 5 out of 5 stars

Very happy and fast delivery

Very happy and fast delivery

3 April 2026
Alensa.ie logo

Reply from Alensa.ie

Dear customer,

Thank you for the kind words! We're very happy to hear the delivery came through quickly and that everything went well.

We hope to see you again soon.

Best regards,
Aoife
Alensa Customer Care Team

Rated 5 out of 5 stars

I always buy from here love there…

I always buy from here love there contacts and fast delivery and good customer service .I wish they had yearly coloured lenses but .

12 March 2026
Unprompted review
Alensa.ie logo

Reply from Alensa.ie

Hi Rachel,

Always lovely to hear from a loyal customer — thank you! We're glad the lenses, delivery, and support have all been working well for you. Your note about yearly coloured lenses has been noted too — feedback like that genuinely helps us think about what to stock.

We'll be here whenever you need us next.

Best regards,
Aoife
Alensa Customer Care Team

Rated 5 out of 5 stars

Great service and fast delivery

Great service and fast delivery

23 March 2026
Alensa.ie logo

Reply from Alensa.ie

Hi Deirdre,

Thank you — always great to hear this! Great service and fast delivery are two things we really focus on, so we're glad they both came through for you.

We look forward to seeing you again.

Best regards,
Aoife
Alensa Customer Care Team

Rated 5 out of 5 stars

Unbeatable prices great delivery service

Unbeatable prices great delivery service

19 March 2026
Alensa.ie logo

Reply from Alensa.ie

Hi Michelle,

Unbeatable prices and great delivery — that's exactly what we aim for at Alensa! Thank you for taking the time to say so.

We appreciate your trust and look forward to your next order.

Best regards,
Aoife
Alensa Customer Care Team

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