Alford Plumbing and Heating Reviews 

Excellent service and communication.

Turned up on time , completed boiler service without fuss or mess , would highly recommend 👍

Excellent service, always professional

5 Star Service from Phil and Alford Plumbing & Heating.

I had previously been quoted thousands of pounds, by 2 seperate companies, that were not Alford, whose agents spent 10 minutes looking at my boiler before giving me their 2K to 4K estimates to fix my boiler.

I knew I had some work done recently to my boiler, so I was sceptical.

I called Alford Plumbing & Heating.

So very glad I did.

They booked me in.

Communication throughout was 5 star.
Text the day before and on the day, to let me know when I can expect their engineer to be at my house.

Phil arrived promptly, spent 45 minutes with my boiler. Informed me it just needed draining, which he did, no parts needed and only charged me the cost of the call out charge.

THANK YOU PHIL!!!

Phil warned me, that if the heating went again. It may require a part.

The heating went again.

Phil popped round, part in hand, and after 2 minutes informed me, no parts needed, just trapped air.

No charge.

This is exactly the reason I 100% recommend Phil and Alford Plumbing and Heating.

Honesty, integrity, and professionalism is absolutely 5 star.

Phil explained to me the reasons for the fault, what is likely to happen in the future and more importantly, fixed my boiler, for what actually needed doing, instead of trying to make us much cash off me as possible, like some other engineers (not Alfords).

Phil is an asset to this company.
As a consumer, I want to be able to trust the company that visit my home. I want to be able to trust the people that represent that company to fix what is actually needed, at a reasonable price.

It's good business sense, as I will always come back to this company for all my heating problems.

I will also recommend them to anyone else who needs work done on their boiler.

It is also why I am purposely going to leave this review on the platforms they prefer.

They deserve their flowers for 1st class service, 5 star Communication and treating their customers fairly at a reasonable price.

100% RECOMMEND.

5 star company.
The engineer (Phil) turned up on time, did the service in just over an hour or so and was pleasant and helpful throughout, really nice lad.
Would recommend to friends and family alike for anything plumbing or heated related.

Responded to my request quickly and kept me informed throughout. Polite and curtious. Would use again without hesitation. Not big jobs but still needed doing and reasonable cost.

I was very happy with the service from Alford Plumbing & Heating Ltd. Tyler and the team were professional, efficient, and friendly.

Arrived on time as arranged. Did through and efficient job cheerfully and left things tidy at the end

on time and efficient as always

we just had a new boiler installed and were impressed with the excellent communication and professional service from the team at Alford Plumbing & Heating, highly recommended

First time I used this company for a boiler service, the engineer was very good and thorough throughout the service and gave me some good future tips and advice on maintaining my boiler moving forward, very happy with the service and will be using again.

Very proficient and friendly service. The original plumbing in kitchen needed a lot of adjustment which the engineer carried out. One small problem with waste from condensing boiler due to a faulty part which was swiftly dealt with into main waste water hose.

Reliable and efficient as usual.

Good equipment well fitted.
So why the missing star?
In the job description it said 'our qualified engineers will carry out the installation ...' In the event one young man did the job (well) and he seemed to be from a sub contractor. He was surprised that the unit was on site. He collected it , then I described the agreed layout to him, he showed me that it would be difficult to do a neat job as there were pipes in the way. he suggested putting the outside unit around the corner, but that would have obstructed a narrow sideway, so we settled on him putting it on the wall of the house. In all the job took seven hours, he did not take a break. When I thought about it afterwards I realised that we had paid upwards of £150 an hour.

We have used Alford Plumbing and Heating a couple of times and they have been very professional. They are very good what they do and provide excellent customer service.

They provide an excellent service. I have been using them for many years and I highly recommend them.

You wont find a more professional and considerate company than Alford. From the first phone call to a job very well done, it's a flawless process that the Alford team should be very proud of. Truly great service, genuine expertise and impressive value for money make Alford the only plumbing and heating company you'll ever need.

On time, efficient and reasonably priced.
Easy to deal with too and good customer service.

Very friendly company, great advise and speedy response, thank you so much.

Steve Waine

Efficient , professional to deal with and great communication throughout.
Engineer who attended answered questions and left property clean and tidy.
Thank You.