Alford Plumbing and Heating Reviews 

241
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 44 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of service, noting the genuine expertise and impressive value provided. Many highlight the professionalism, efficiency, and reliability of the team, from initial contact to job completion. Reviewers frequently commend the staff for their courteous, polite, and helpful demeanor, often explaining procedures clearly and taking pride in their work, leaving areas clean and tidy. People appreciate the excellent communication, punctuality, and thoroughness, making their overall experience smooth and hassle-free, and often recommend their services.

What people talk about most

Service

Clients share positive opinions on service, consistently praising the politeness, efficiency, and... See more

Staff

Reviewers mention positive feedback about staff, consistently highlighting their professionalism and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

You wont find a more professional and considerate company than Alford. From the first phone call to a job very well done, it's a flawless process that the Alford team should be very proud of. Truly g... See more

Company replied

Rated 5 out of 5 stars

They arrived as per appointment, the 2 young engineers were courteous, polite and took pride in their work. they explained exactly what they were doing and advised us of the changes necessary as the... See more

Company replied

Rated 5 out of 5 stars

The Team at Alford plumbing and heating have been great. They installed a new electric boiler and hot water tank, refitted a bathroom, completed an electrical safety check and sorted the remedial wor... See more

Company replied

Rated 5 out of 5 stars

Alford came to solve a difficult heating issue in our public building, they were super professional, approachable and explained what they were doing in great layman's terms, they quickly bought in spe... See more

Company replied


Company details

  1. Heating service
  2. Plumber

Information provided by various external sources

New Worcester Bosch Boilers, Boiler Servicing and Repairs in Southampton Which? Trusted Trader and Worcester Accredited Installer; your local heating experts. Whether you are looking for a new boiler, boiler servicing, or boiler repairs; Alford Plumbing and Heating is able to provide the expertise to provide a prompt and reliable service. Boiler finance available with no deposit, and 0% finance! Boiler Services: Buy a boiler / Installations Boiler Finance Servicing Repairs


Contact info

4.9

Excellent

TrustScore 5 out of 5

241 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.9

All reviews

(241)

52 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Always do a good job

Thanks for fixing my leaking boiler .
Happy with Alfords, been using them for 15 years . If you need your plumbing sorting just give them a call , they are always ready to help . And are reliable .

14 October 2025
Unprompted review
Alford Plumbing and Heating logo

Reply from Alford Plumbing and Heating

That's so lovely of you too say, we appreciate your business Thank you!

Rated 5 out of 5 stars

Alford - Brilliant!

Alford came to solve a difficult heating issue in our public building, they were super professional, approachable and explained what they were doing in great layman's terms, they quickly bought in specialists for the difficult parts of the job who were equally as brilliant and the job was resolved quickly. Would definitely recommend. Thanks. Derren Storey, Manager - YMCA Eastleigh

1 October 2025
Unprompted review
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Reply from Alford Plumbing and Heating

Thanks so much Derren for the lovely review :)

Rated 2 out of 5 stars

We will never use any of their services…

We will never use any of their services again.
Upon we requested non emergency repair, engineering visit was scheduled few days after. The visit took only 10minutes as the issue with out toilet stopped the night before so repair wasn’t really needed, but we were still charged for half an hour service at call out rate.

4 August 2025
Unprompted review
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Reply from Alford Plumbing and Heating

I'm very sorry to hear that you're disappointed in our service. Should you have cancelled the 8am appointment, there would have been no charge. Sadly my engineer obtained materials for your toilet, in case needed, drove to your home and unpacked his tools. You then agreed that he check your toilet, which he did. In our terms and conditions we could claim the full amount, however on this occasion we decided that 1/2 the amount was fair for his 1/2 hour.
All the best
Alford Plumbing & Heating Ltd.

Rated 5 out of 5 stars

My partner's mother had a boiler fitted…

My partner's mother had a boiler fitted by Alford plumbing and heating recently. She was impressed by the punctual, polite and efficient service she received and is very happy with her new boiler.

30 September 2025
Unprompted review
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Reply from Alford Plumbing and Heating

Hi Chris Many thanks for leaving a review! we really appreciate it :)

Rated 5 out of 5 stars

Fantastic service

Always prompt, knowledgeable, courteous, honest and willing to go the extra mile. I cannot praise this company highly enough.

25 September 2025
Unprompted review
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Reply from Alford Plumbing and Heating

Thank you for the lovely review, we really appreciate it :)

Rated 5 out of 5 stars

Very happy customer.

Had to call Alford plumber out on an emergency as my boiler was leaking, Phil came promptly at the time I was texted,the same day.He found the fault and efficiently fixed it.I was expecting a huge bill,for callout, part and labour. I was very surprised at the reasonable cost.

15 September 2025
Unprompted review
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Reply from Alford Plumbing and Heating

Thank you Angela, we appreciate your positive feedback! It's great to hear you had a fantastic experience with us.

Rated 5 out of 5 stars

Excellent work from an experienced team

They arrived as per appointment, the 2 young engineers were courteous, polite and took pride in their work. they explained exactly what they were doing and advised us of the changes necessary as the job progresses, they also left our house clean and tidy.
I would definitely recommend them.

23 September 2025
Unprompted review
Alford Plumbing and Heating logo

Reply from Alford Plumbing and Heating

Thank you David, that's great to hear!

Rated 4 out of 5 stars

Excellent Work, after a Shaky Start !

The job didn't start too well after Ashton was issued with the wrong specialist OEM kit to service our cistern.
But the most important thing was, that instead of getting back in his van, he then went about devising a work around. After speaking to the manufacturer's technical helpline he managed to turn things around and successfully finish the job without out any drama.
A credit to his company

1 September 2025
Unprompted review
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Reply from Alford Plumbing and Heating

We appreciate your feedback and are delighted to know you had a positive outcome!

Rated 5 out of 5 stars

Phil was friendly

Phil was friendly, helpful and efficient.

12 September 2025
Unprompted review
Alford Plumbing and Heating logo

Reply from Alford Plumbing and Heating

We’re so happy to hear our team could provide excellent service!

Rated 5 out of 5 stars

Happy customer

I contacted them by phone following a internet search.
I explained my needs, I had a quote and an appointment within a week.
Everything went smooth.
I will use them again.

5 September 2025
Unprompted review
Alford Plumbing and Heating logo

Reply from Alford Plumbing and Heating

Thanks so much for the lovely review :)

Rated 5 out of 5 stars

Good service as usual

Good service as usual. Very punctual, clean and tidy.

22 August 2025
Unprompted review
Alford Plumbing and Heating logo

Reply from Alford Plumbing and Heating

Thank you for taking the time to review us, we appreciate it!

Rated 5 out of 5 stars

Arrived when expected

Arrived when expected, completed the job, and left my home clean and tidy.
Explained what he was doing and why, polite and friendly.
My experience was great.

21 August 2025
Unprompted review
Alford Plumbing and Heating logo

Reply from Alford Plumbing and Heating

Thank you for your lovely review.

Rated 5 out of 5 stars

I contacted Alfords on a Friday at…

I contacted Alfords on a Friday at 11.30am.
At 3.30, Tyler the fitter turned up and diagnosed the problem for me.
He managed to get the pump going, but waited for 15 minutes to check.
When the pump stopped again he rushed out to get a new pump before 5pm.
He then came back and fitted the pump so we had hot water.
Best plumbing service I have used and would fully recommend them for customer service and price
Thanks Tyler and Alford Plumbing and Heating

10 July 2025
Unprompted review
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Reply from Alford Plumbing and Heating

Thank you for your wonderful review and for choosing us.

Rated 5 out of 5 stars

Fantastic service

Fantastic service provided by Tyler & Ash. New boiler and shower fitted. Professional, friendly and a credit to their company. Went the extra mile for sure. Wouldn't hesitate to recommend. First class.

9 July 2025
Unprompted review
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Reply from Alford Plumbing and Heating

Thank you Marie for your lovely review.

Rated 5 out of 5 stars

change a tap

the engineer was excellent the job carried quickly and cleaned up after his self

17 June 2025
Unprompted review
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Reply from Alford Plumbing and Heating

We’re so happy to hear our team could provide excellent service!

Rated 5 out of 5 stars

Boiler service

Had a boiler service, very quick and professional

13 June 2025
Unprompted review
Alford Plumbing and Heating logo

Reply from Alford Plumbing and Heating

Thank you so much for your feedback.

Rated 5 out of 5 stars

Boiler Repair

This was the first time I had used Alford Plumbing and Heating and was extremely pleased with the choice. Having had a boiler issue, they were able to attend promptly and resolve the fault quickly and without any fuss. The engineer was polite, punctual and extremely tidy while fixing the problem. I can happily recommend their service and will be using them again should the need arise.

10 June 2025
Unprompted review
Alford Plumbing and Heating logo

Reply from Alford Plumbing and Heating

Thank you Roy, we appreciate your positive feedback! Our team works hard to deliver exceptional experiences, and it’s wonderful to see that reflected in your review.

Rated 5 out of 5 stars

New boiler installation

I was really pleased with the new boiler that Alford Plumbing and Heating fitted for me. The fitters were polite, friendly and professional and the work was carried out to a high standard and they took the time to explain all the new buttons and functions. I also thought they were good on price. I would highly recommend and will use them again in the future.

23 May 2025
Unprompted review
Alford Plumbing and Heating logo

Reply from Alford Plumbing and Heating

Thank you for your wonderful review and for choosing us.

Rated 5 out of 5 stars

Great service…

Notified time turning up and did Great engineer Good service

22 May 2025
Unprompted review
Alford Plumbing and Heating logo

Reply from Alford Plumbing and Heating

Thank you John for your lovely review.

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