You wont find a more professional and considerate company than Alford. From the first phone call to a job very well done, it's a flawless process that the Alford team should be very proud of. Truly g... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
They arrived as per appointment, the 2 young engineers were courteous, polite and took pride in their work. they explained exactly what they were doing and advised us of the changes necessary as the... See more
Company replied
The Team at Alford plumbing and heating have been great. They installed a new electric boiler and hot water tank, refitted a bathroom, completed an electrical safety check and sorted the remedial wor... See more
Company replied
Alford came to solve a difficult heating issue in our public building, they were super professional, approachable and explained what they were doing in great layman's terms, they quickly bought in spe... See more
Company replied
Company details
Information provided by various external sources
New Worcester Bosch Boilers, Boiler Servicing and Repairs in Southampton Which? Trusted Trader and Worcester Accredited Installer; your local heating experts. Whether you are looking for a new boiler, boiler servicing, or boiler repairs; Alford Plumbing and Heating is able to provide the expertise to provide a prompt and reliable service. Boiler finance available with no deposit, and 0% finance! Boiler Services: Buy a boiler / Installations Boiler Finance Servicing Repairs
Contact info
Rutland Gardens, SO31 8FZ, Southampton, United Kingdom
- 02380001192
- info@alfordgph.co.uk
- alfordgph.co.uk
4.9
Excellent
241 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Boiler Annual service
Annual service carried out on boiler as part of service contract with Alford. From notification of booking to completion was a seamless process. Pleased to be a client of Alford.
2 June 2025
Unprompted review
Reply from Alford Plumbing and Heating
Hearing that you loved our service makes us so happy! Thank you for your support and kind words.
Reply from Alford Plumbing and Heating
Thank you for your lovely review.
Great service.
9 May 2025
Unprompted review
Reply from Alford Plumbing and Heating
Thank you so much for the review.
Diagnosis and repair
Very happy with the recent installation of a new pump on our heating system. Very professional friendly staff. Would recommend.
29 April 2025
Unprompted review
Reply from Alford Plumbing and Heating
Thank you Janet, we appreciate your positive feedback
Great work as always
4 April 2025
Unprompted review
Reply from Alford Plumbing and Heating
Thank you so much for the review.
great service
great service, made appointment quick as was leaking badly, pleasant and tidy work. very reasonable price as well. will be using again and highly recommend
31 March 2025
Unprompted review
Reply from Alford Plumbing and Heating
Hearing that you loved our service makes us so happy! Thank you for your support and kind words.
Professional and personable
Professional and personable operative. Very considerate of our home and did a good job, explaining all as he went.
On time and good communication.
1 April 2025
Unprompted review
Reply from Alford Plumbing and Heating
Thank you Peter for taking the time to review us, we appreciate it.
Excellent Plumbing Company
Alford Plumbing were able to come out at short notice to rectify an issue with bathrooms taps. The engineer was on time, polite and did a great job. Would highly recommend for all plumbing needs.
11 March 2025
Unprompted review
Reply from Alford Plumbing and Heating
Thanks so much for the lovely review.
In my time of need Alford plumbing…
In my time of need Alford plumbing stepped up and saved my bacon. Im very grateful and would recommend.
19 February 2025
Unprompted review
Reply from Alford Plumbing and Heating
I'm glad we could help in your time of need! Many thanks for the lovely review.
5 star service and very reasonable on…
5 star service and very reasonable on price would highly recommend.
4 March 2025
Unprompted review
Reply from Alford Plumbing and Heating
We’re so happy to hear our team could provide excellent service!
Reply from Alford Plumbing and Heating
Thanks so much for reviewing us :)
Excellent as usual
6 February 2025
Unprompted review
Reply from Alford Plumbing and Heating
Thank you so much, we appreciate your business :)
As usual Alford Plumbing and Heating go…
As usual Alford Plumbing and Heating go beyond brilliant in customer service and care
Always a job well done
Thank you
11 February 2025
Unprompted review
Reply from Alford Plumbing and Heating
Thanks, we appreciate the feedback :)
Alford Plumbing are amazing
Alford Plumbing are amazing, they are very reliable, good communication, excellent service at a reasonable price. I would highly recommend them for all aspects of boiler installation, servicing and plumbing work.
10 February 2025
Unprompted review
Reply from Alford Plumbing and Heating
That's so lovely of you to write Lynn, we really appreciate your business :)
Fantastic Service from Alford Plumbing!
Fantastic Service from Alford Plumbing!
I recently used Alford Plumbing and was extremely impressed with their service. Booking was quick and hassle-free, making the whole process smooth from the start. The engineer arrived on time, was polite and professional, and took the time to explain everything clearly. The work was carried out to a high standard, with great attention to detail, and they left everything clean and tidy afterward. Communication throughout was excellent, keeping me informed at every step. I highly recommend Alford Plumbing for their reliability, professionalism, and top-quality service!
7 February 2025
Unprompted review
Reply from Alford Plumbing and Heating
Thanks so much for the lovely review :)
Very good comms
Very good comms, polite, smart, and professional techs. Reasonable charges, very nice people to deal with.
6 February 2025
Unprompted review
Reply from Alford Plumbing and Heating
That's so lovely of you too say, we appreciate your business :)
Very friendly service
Good communication.
Very friendly service
Boiler serviced and gas fire capped
17 January 2025
Unprompted review
Reply from Alford Plumbing and Heating
Thank you for taking the time to review us, we appreciate it :)
Good Job
Easy to book an appointment date/time, with reminders via email and text message, plus a text when the engineer was on his way. Can't beat good communication. Phil and Josh arrived as agreed, in a timely manner. Friendly and professional, clean workers. During the course of the boiler service they also identified a small water leak as a result of an external issue which is a Southern Water responsibility. They explained clearly what I needed to do/say to report it. As they advised, when I spoke to Southern Water, they agreed the matter was for them to deal with and they would complete the repair. The service was competitively priced, and billing was clear and straightforward. Will use Alford Plumbing and Heating again, and would recommend them.
24 January 2025
Unprompted review
Reply from Alford Plumbing and Heating
Thanks for the lovely review, we really appreciate it :)
My go to Plumbers
Alford's are very easy to deal with. I have used them to replace Boiler, boiler services and replace shower. Each time they keep me up to date with texts of where the Engineer is and more importantly what time the Engineer will arrive.
The work is always carried out neatly and quickly. These are my go to Plumbers.
20 January 2025
Unprompted review
Reply from Alford Plumbing and Heating
Thank you so much for the review :)
They were very polite and did there …
They were very polite and did there job very well also very clean and punctual
18 December 2024
Unprompted review
Reply from Alford Plumbing and Heating
Thanks for the review Kevin, we appreciate it :)
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.