AliExpress Reviews 

The seller sent a tracking number for my order that was someone else’s order. The delivery address is not mine and the weight and size is nowhere close to what I ordered and the delivery zip code is hours away to my address and while it’s a single one piece item they marked it as partially shipped so the order won’t close out and will just remain in the order history and look like it was delivered but the tracking number is someone else order. The label per FedEx was printed a day before I even placed my order so no way it can be for my order. Aliexpress just gives you the run around and has done nothing although the chat help does say the shipping information doesn’t match and what was sent didn’t go to me they have to send it to escalation which I already asked for and heard nothing at all back for weeks now. No one bother with anything from Aliexpress you most likely will be cheated also and they will not do anything to assist you or stop the seller from doing it to others. The seller even said the tracking was not mine and would refund but of course did not when they were confronted in store chat.

after a month of tracking I demanded my refund. got it but still tracked package to see if it was even sent. seven weeks after order the tracking service said it was delivered to another state. this site is a total scam. run away from them and do not trust anything they say.

Aliexpress, I did not receive the product and to refund my money they ask me for proof that I did not receive it, it is ridiculous, the proof must be presented by the transport company that Aliexpress contracted, that is, the signature of receipt, it is a shame. We must complain in all media so that people do not continue to be scammed.
order 3047486730476658

AliExpress has proven to be utterly unreliable when it comes to conflict resolution. If things go wrong with your order, they conveniently step aside and push you to "deal with the supplier" yourself. Their chat support is a joke—after briefly looking at your case, they respond with something like 当前服务已结束 (translation: "The service has ended"), and that's it. No further communication. They’ve completely stopped responding to me.

I'm now out hundreds of dollars, and AliExpress refuses to take any responsibility. Honestly, you're better off throwing your money away at a casino—you might have more fun losing it there.

Their customer service deserves an A+ for being the absolute worst. Save yourself the frustration and stay far, far away. Share this post to warn others before they make the same mistake!

Don't trust this company. They took £78.88 from my PayPal account and despite many emails, they have not delivered the robot cleaner. No stars is not available but should be NO STARS.
AliExpress told PayPal the delivery was made but NO PHOTO PROOF of delivery has been sent to my email. Beware the vast numbers of complaints about this company, and none delivery.
AliExpress Customer Services is absolutely no use and simply repeats its useless previous statements.
My advice AVOID ALIEXPRESS and only buy UK from Amazon or EBAY. UK

I returned order 3042109310434576 using the return label they provided and it shows as returned to seller. But they told me the label was not verified! So they refused to refund me. This is crazy, they lie to your face!

Once again they lied and scammed me. I paid for headphones that were counterfeit and they refunded me 0.04 cent for fake headphones that I paid a total of €24.49 with real proof to back it up. You even sent me an e-mail telling me that the total refund was 24.49 € and you refunded me 0.04 €. What kind of scammer are you? I want my full refund, you incompetent bunch of bastardss, shame on you. I won't rest until I've received the refund I'm owed. Order number 3041950835796750.

You want to do the same thing to me with the figurine of vegeta by refunding me the sum of 0,06 € whereas I paid the figurine 34,39 € they even said to me by email that I would be refunded 34,39€ for the figurine sue I returned and they also said to me that I would receive the refund of the counter way of the ear-phones the sum of 24,49€. So in total the sum of 58.88€ of course the seller who sold me the earphones the wrong way has nothing to as by chance they continue to let scammers sell their product with impunity without any penalty. I want my 58.88€ refund this time and I won't be shy about showing you to my Snapchat of 12.910 followers !!!! Order number of the figurine 3041950835856750.

How aliexpress as a Scammers and thieve works very good

GIVE ME MY MONEY BACK ROBBERS!!!

ORDER NO 3040004211417637 PLACED 15/08/24 NOT DELIVERED AND RETURNED TO YOU BY COURIER

JUST £24.65 REFUNDED OF THE £81.44 ORDER , ALL WITH SAME DELIVEY NUMBERS!!!

YOU PART REFUNDED AND DENIED REFUND ON THE REST OF MY MONEY, U PACK OF ROBBERS!!!

DONT TELL ME YOU WILL GET BACK IN 3 DAYS AS THAT IS LIES.. YOUR CUSTOMER CARE IS DISGUISTING!!

GIVE ME MY MONEY BACK U PACK ROBBERS!!!!!!!!

They didn'l label correctly. Still haven't received my product even though custom phoned me 20 days ago. Talked to customer service who say it's not a problem but then got an email to wait another 45 days. Will be filing report directly with Paypal. Just scammers.

I placed an order for a 100Ah 60V Electric Car Lithium Battery (model 18650, waterproof) from the seller Shop1103681406 on May 18, 2024. After a long wait, I finally received the package on July 11, 2024, which took a total of 54 days.

Initially, I suspected the item might be faulty, but it has become clear to me that this was a scam. Instead of receiving a genuine 100Ah battery, I received a battery that weighs only 3.6kg, while a legitimate 100Ah battery should weigh between 17-40kg. This discrepancy in weight was my first indication that something was wrong.

On July 16, 2024, I activated buyer protection after numerous attempts to contact the seller. AliExpress informed me that I would need to pay for the return shipment, with the promise that the seller would cover these costs. I followed through and returned the item on August 1, 2024, using tracking number CO971615418RO. However, as of August 20, 2024, the package has been stuck in Chinese customs, awaiting necessary paperwork from the seller. Despite my efforts, I have not received any response from the seller regarding this situation, which makes it evident that they are unwilling to assist.

I have contacted AliExpress multiple times regarding my situation, and while they assure me that I will be refunded, 60 days have passed since I activated buyer protection without any resolution. The seller Shop1103681406 appears unresponsive and seems to be closing down their shop, as there are no items available.

Additionally, I noticed another seller, likely associated with the first (Shop1104080437), is offering a similar 100Ah battery for just 5kg (the whole package). This raises red flags, as it further indicates potential fraudulent activity within the platform.

I'm deeply concerned that my experience reflects a lack of oversight and accountability on AliExpress's part. I feel scammed and doubt I will ever see my money again. With 120 days since my order and no product or refund received, I'm left feeling frustrated and let down by both the seller and AliExpress's buyer protection program. I urge potential buyers to exercise caution and thoroughly vet sellers before making a purchase.

I ordered from AliExpress three different orders 3025905972020983 - 3025905972060983 - 3025905972040983 never received the package it was at customs than returned back to the seller never received my refund from AliExpress people be careful out there!

In addition to being scammers, they send "swapped" orders and can claim refunds and returns but they don't even want to know, it's the worst online sales site in the world.

AliExpress used to be a reliable platform where you could find good deals, but after my recent nightmare of an experience, I will never use this site again. I ordered items from five different stores, spending around £50. When the items reached my destination, the incompetent local courier (Evri) failed to deliver them. I have no idea why.

Contacting Evri was a joke; I was only met with automated responses saying my items were returned to the sender. I reached out to the sellers, providing proof that the items were en route back to them, but none of them lifted a finger to help.

Turning to AliExpress customer service was equally futile. They advised me to open a dispute, which I did, only to be denied a refund because they claimed the items were still with Evri. Meanwhile, Evri insisted the items were returned to the sender.

This has confirmed every negative stereotype about Chinese companies being deceitful and fraudulent. Despite doing a lot of business with them and gradually building trust, this experience has shattered any confidence I had. From now on, I will avoid Chinese businesses altogether and opt for products from other countries, like Turkey, where I can expect quality and honesty.

****Review Update*****

Thanks to Trustpilot, AliExpress reached out to resolve my issue, and a full refund was issued after their investigation. It was discovered that the courier had destroyed the parcel without returning it to the seller, which I find inexplicable. I feel sorry for the vendors because it was entirely the courier's fault.

That being said, I would consider shopping on AliExpress in the future, but only if Evri is not involved. I have had similar issues with them with a different vendor in the UK, proving that this courier company is unreliable.

This resolution has put my mind at ease for now. I would advise AliExpress to investigate any customer complaints thoroughly before hastily reaching a conclusion.

I had to involve the police and a national consumer protection organisation to get a ~13 euro refund and only because Paypal approved it, while AliExpress still denied they that they had not delivered the package, despite tracking information saying it was returned to the sender.

Due to a system error in the addres labeling by AliExpress do I not receive my orders and they direct returned to the sender.
This allthough the postal code 2910 is correct they are send to Antwerp in stead of Essen.
It is impossible to get support and allthough the problem is related to a number of orders I have to complaint about every order separetly.
Pending orders are still sent to the incorrect address although I have corrected my address in my account

Aliexpress is selling defective products with no free return. So you end up paying even more then the product worth if you do a return.In the description it say free return but it is scam.

I have make many time orders from here and i am happy because for many things are good quality and price.The shipping is quick and I took my refund back when I had problems with the order.

Product is amazing. Reasonable price.fast delivery