All About Audrey Reviews 234

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 91 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the beautiful and high-quality products, often highlighting the unique designs and materials. Many consumers appreciate the fast delivery and the thoughtful packaging, which frequently includes a lovely silk or fabric bag. The customer service team is also frequently mentioned for being first-class, helpful, and providing excellent communication. However, some customers experienced issues with orders, including items arriving late, missing, or not as described. A few people also reported problems with product quality, such as dresses being poorly made, having wonky cuts, or not matching the advertised material or color. Additionally, some reviewers expressed dissatisfaction with customer service regarding unresolved issues, slow responses, or difficulties with sizing.

What people talk about most

Product

Clients share positive opinions on product quality, with many describing items as high-quality, beautifully... See more

Quality

People report positive experiences with quality, consistently praising the high quality of products, with... See more

Delivery service

Customers consistently note positive experiences with delivery service, frequently praising the super quick... See more

Order

Customers had ambiguous experiences with their orders, with many expressing satisfaction with the quality and... See more

Customer service

Reviewers highlight ambiguous aspects of customer service, with many praising the team for being helpful and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Firstly, the customer service team at All about Audrey are first class. As I was buying online I wanted some information about sizing etc. I had a great indepth response from the team, who were so h... See more

Rated 5 out of 5 stars

I love the recycling ethos of All About Audrey and always buy from their reimagined sari ranges. The dresses are free flowing and look great on their own in Summer or under a jumper in winter. Th... See more

Rated 5 out of 5 stars

There wrap around top that I bought fitted really well, it was beautifully made, quite unusual. It arrived in a light weight tote bag, made of similar material. I am very pleased with my purchase, hig... See more

Rated 5 out of 5 stars

Great selection of clothes - I wanted something for a 70s themed birthday party and I was spoilt for choice. Service from All About Audrey was first class, although Evri kept me waiting for a few days... See more


Company details

  1. #25 of 34 best companies in Vintage Clothing Shop

Written by the company

All About Audrey is a vintage and bohemian fashion brand, based in Brighton's North Laine. We have some of the most beautiful bohemian and vintage clothing Brighton has to offer - mostly from the 60s and 70s - and we absolutely love Indian prints. A lot of our boho dresses, tops, and skirts are made using vintage fabrics. Most of our handmade pieces are totally unique! Audrey lived a nomadic lifestyle in her early years, travelling around the world working in clubs and bars, and selling handmade jewellery on tourist beaches. She has always loved to collect beautiful pieces of bohemian clothing and accessories - particularly the original Phool and Adini dresses. Her designs are inspired by 1970s fashion houses such as Thea Porter and Biba. Her obsession with wildflowers and free flowing dresses with big bishop sleeves is shown in her designs - particularly the peasant, prairie and smock dresses.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

234 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 50% of negative reviews

Typically replies within 1 week

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Rated 3 out of 5 stars

Order took ages to arrive

Order took ages to arrive
The dresses are stunning but way too short make me look frumpy but probably ok for women up to 5ft 5
Not impressed with your returns policy - emailing you and waiting for you to send me a QR code is not in line with your competitors!!!!

30 May 2025
Rated 5 out of 5 stars

Beautiful Clothing

One of my favourite clothing companies. Absolutely beautiful clothes, really well made and great value. I ordered a gorgeous dress which came in a cute silk bag which felt like a special touch. Quick delivery and good communication throughout the order experience.Just amazing!

29 May 2025
Rated 5 out of 5 stars

Nice dresses

Nice dresses, sizes according description - will certainly order again. Unfortunately no deliveries to EU, happily I have an address in CH!

24 April 2025
Rated 5 out of 5 stars

Exceptional customer service and…

Exceptional customer service and clothing!
I recently received a dress for my birthday and it is now my absolute favourite piece of clothing! The style, fit and material is beautiful and Dom and the team went above and beyond to help me. Communications were excellent, the brand itself is wonderful and I have recommended them to all my friends - what a brilliant business!

28 April 2025
Unprompted review
Rated 5 out of 5 stars

Stevie Nicks vibes

Amazing as always. All my tops are beautiful. The Venus wrap tops are the best style of this top ever. The sleeves are magnificent. I do wish there were more size options though, like one between M/L and XL. Peace and love 💜

25 April 2025
Rated 5 out of 5 stars

Beautiful dresses

Beautiful dresses, excellent quality and designs, easy to order and great communication. packaged and great tracking. I would highly recommend this company AAAAAAAAAA

1 April 2025
Rated 5 out of 5 stars

Don’t hesitate to buy !

I cannot recommend the beautiful clothes in this shop enough , great fit , variety of colours and styles and compliments galore !

Gorgeous packaging make the items feel like a gift and everyone deserves a treat ❤️

28 March 2025
Rated 5 out of 5 stars

Easy

Easy, fast exchange, really good communication about the process. Lovely item, glad I got it switch as it now fits perfectly!

28 March 2025
Rated 5 out of 5 stars

Beautiful dress delivered

Beautiful dress delivered, brown one this time, bought one in the Brighton store a couple of weeks ago which was green, loved it so much I had to buy another one. Great fit, so comfy and easy to wear, will definitely be purchasing some more items from this fabulous shop.

28 March 2025
Rated 5 out of 5 stars

Absolutely fantastic customer service & beautiful clothing.

Absolutely fantastic customer service, the item I ordered was out of stock, on contacting the company they went above & beyond to try & source the item, when they couldn’t they quickly gave me the option of a refund or choosing another item, I chose another item and they made sure it was delivered the next day! The top arrived in a beautiful fabric bag and is exquisite.

28 March 2025
Rated 5 out of 5 stars

Continually loyal and happy customer!

I have been a regular customer of All About Audrey for over 12 years and they are one of my favourite sites to buy from. Great customer service, always ready to assist and do what is necessary to keep a customer happy. Fair and friendly. Happy and honest. Fantastic company!

3 March 2025

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