All About Audrey Reviews 234

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 91 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their beautiful style, unique designs, and excellent quality, often noting how well-made and gorgeous the items are. Many appreciate the thoughtful packaging, frequently mentioning the special touch of items arriving in silk or fabric bags. The delivery service is also widely commended for being quick and efficient. However, some customers experienced issues with their orders, including items not arriving or being significantly delayed, particularly with certain couriers. A few other people also felt that the sizing was inaccurate or that the quality of some items did not meet expectations, with concerns about mislabeled materials or unfinished garments. There were also occasional mentions of dissatisfaction with customer service regarding unresolved issues or slow responses.

What people talk about most

Product

Reviewers mention positive feedback about product. Many customers praise the high quality, beautiful designs,... See more

Quality

People report positive experiences with quality. Many customers praise the high quality of products,... See more

Delivery service

Consumers generally express satisfaction with the delivery service. Many highlight super quick delivery,... See more

Order

Customers had ambiguous experiences with order. While many reviewers expressed satisfaction, praising quick... See more

Customer service

Users describe ambiguous interactions with customer service. Many customers praise the customer service team,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Firstly, the customer service team at All about Audrey are first class. As I was buying online I wanted some information about sizing etc. I had a great indepth response from the team, who were so h... See more

Rated 5 out of 5 stars

I love the recycling ethos of All About Audrey and always buy from their reimagined sari ranges. The dresses are free flowing and look great on their own in Summer or under a jumper in winter. Th... See more

Rated 5 out of 5 stars

There wrap around top that I bought fitted really well, it was beautifully made, quite unusual. It arrived in a light weight tote bag, made of similar material. I am very pleased with my purchase, hig... See more

Rated 5 out of 5 stars

Great selection of clothes - I wanted something for a 70s themed birthday party and I was spoilt for choice. Service from All About Audrey was first class, although Evri kept me waiting for a few days... See more


Company details

  1. #26 of 35 best companies in Vintage Clothing Shop

Written by the company

All About Audrey is a vintage and bohemian fashion brand, based in Brighton's North Laine. We have some of the most beautiful bohemian and vintage clothing Brighton has to offer - mostly from the 60s and 70s - and we absolutely love Indian prints. A lot of our boho dresses, tops, and skirts are made using vintage fabrics. Most of our handmade pieces are totally unique! Audrey lived a nomadic lifestyle in her early years, travelling around the world working in clubs and bars, and selling handmade jewellery on tourist beaches. She has always loved to collect beautiful pieces of bohemian clothing and accessories - particularly the original Phool and Adini dresses. Her designs are inspired by 1970s fashion houses such as Thea Porter and Biba. Her obsession with wildflowers and free flowing dresses with big bishop sleeves is shown in her designs - particularly the peasant, prairie and smock dresses.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

234 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 50% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Friendly customer focused

I shop regularly both online and at the brighton shop. I have some very beautiful silk skirts and dresses. Yes they are made from recycled sari so there is the occasional hard to see snag or mark but nothing major and imo to be expected and always pointed out on the description. Dom goes out of her way to ensure you are happy with your purchase and gives good friendly email response. I've only returned an item once, and there was no quibble.

24 May 2024
Unprompted review
Rated 5 out of 5 stars

Outstanding!

Wow what can I say! Not only am I in possession of the most beautiful red wrap top but the customer service I received from the all about Audrey team was beyond outstanding! Dom was so helpful and went above and beyond to ensure I received the top i'd ordered in the correct size on time for an event. I also had a lovely and engaging email exchange too that made me feel valued as a customer. I work in customer service and can honestly say it's this type interaction that the bigger more corporate companies lack. I can't wait to order more!

12 July 2024
Unprompted review
Rated 5 out of 5 stars

Fabulous clothes and great customer…

Fabulous clothes and great customer service. I have purchased a number of items from AllAboutAudrey, all unique and with vibrant colours and have had many compliments while wearing them. Also recently when an item I ordered was not up to required quality the team contacted me quickly and arranged a full refund.

25 June 2024
Rated 5 out of 5 stars

Beautiful, comfortable, flattering clothing

I just adore my dresses from All About Audrey; they're so comfortable, flattering and I get loads of compliments wearing them.
The Peacock Primrose dress is my favourite style and perfect for summer as it is light and airy without being seethrough! It's also great for those of us with larger busts.
It's always good to support small, independent businesses in a move away from fast fashion.

26 June 2024
Rated 2 out of 5 stars

Trying to get a reply from the staff

Since this shop seems to only react when customers leave a bad review, I'm gonna try again here.
I bought a top from this shop, arrived all good, only it stained some of my clothes in the washing machine. My bad, I shouldnt have put it with lighter colors, oh well. But when I left it to dry outside (because the instructions said specifically to leave it airdry), the sun discolored the part of the top that was facing it!
I dont want to be a Karen, I really don't, but now I have green stained clothes from a top that costed me near 75€ in total with the taxes that I can't even wear because it's not an even color. Maybe it's just a problem with the dye used for the top, who knows.
I contacted the shop a week ago by mail once, twice, no reply so I wrote a instagram message and they left me on view.
Of course I understand I'm not the only customer they have to deal with but I feel stuck not being able to have a reply from them.
So yeah, otherwise it's a nice top, would be nicer if I was able to wear it though.

23 June 2024
Unprompted review
Rated 5 out of 5 stars

This company is totally brillant i…

This company is totally brillant i bought a dress & it got taken from outside my house , This fantastic company not only sent me a replacement but was absolutey lovely with my daughter sent with different courier service special delivery first class service Thank you so so much xxxxx

21 June 2024
Unprompted review
Rated 5 out of 5 stars

Beautiful dresses

Beautiful dresses, well made from lovely fabrics. One of the items in my order wasn't the right shape for me and the returns process was easy to navigate. I would definitely recommend this company.

27 May 2024
Rated 5 out of 5 stars

Beautiful dress

Beautiful dress, lovely fabric, great quality and straight forward delivery. Usually wear size 12, got M/L so would be flowy, perfect fit.

29 May 2024
Rated 5 out of 5 stars

STUNNING

Very speedy responses and friendly, the clothes are STUNNING so flattering as I’m very pear shaped and made with great quality - love the super eco packaging too

5 June 2024

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