Easy to follow and use. However, I did not find the tool to request a hard copy of my car insurance documents which I thought I would be able to do.
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Review summary
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Reviews shaping this summary
Great to have things done online and at the comfort of my bed. The reason for not giving 5 points is that I have to try again the next day before I could get through with payment for my car insuran... See more
The experience was good but did notshow clearly the request for paper documents so I have not been able to request them
I think there should be more help information links when checking policy details. A bit like when you fill in your Tax Return. What does up to the policy limit actually mean ...
Company details
- #113 of 136 best companies in Insurance company
- #52 of 69 best companies in Car and Motor Insurance Agency
- #34 of 44 best companies in Home Insurance Agency
- #192 of 227 best companies in Insurance agency
About Allianz Insurance
Written by the company
Car insurance
With our award-winning Allianz Car Insurance, you’re in control. You manage your policy yourself
online, so it’s fast, flexible and you can make changes without admin fees. Our Allianz level of car
insurance is rated 5* by defaqto, their highest product rating, and has been awarded a Which? Best
Buy 2025.
Home insurance
Like our car insurance, with Allianz Home Insurance you manage your policy yourself online and we're
only a phone call away if you need to claim. Our Gold and Silver home insurance is rated 5* by
defaqto, their highest product rating.
Since 1890, all around the globe, we’ve been working hard to secure people’s lives and to prepare our customers for everything life has to offer.
We’re ranked by Interbrand as the world’s #1 insurance brand and the leading global insurance and asset management brand by Brand Finance Global 500.
As one of the largest general insurers in the UK, we operate under a range of brands, including Allianz, Pet Plan, LV= and Britannia Rescue.
Contact info
United Kingdom
- allianz.co.uk
4.3
Excellent
41k reviews
Asks customers to review
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East Peasy
Simple, easy process to change my cover. Even received a discount!
11 July 2026
Unprompted review
First time userEasy to navigate and got the cover we…
Easy to navigate and got the cover we required for a decent price
11 July 2026
It was a lot easier to work with than…
It was a lot easier to work with than other insurances.
11 July 2026
Easy to access and navigate website
Easy to access and navigate website. Very competitive quote with good cover options
11 July 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
This has honestly been one of the most…
This has honestly been one of the most frustrating experiences I’ve had. I’ve spent days being passed back and forth, constantly chasing updates about getting my vehicle into the garage and arranging a courtesy car.
They’ve had an entire week to sort this out, yet nothing has happened. The only response I keep getting is, “Sorry,” followed by, “You’ll have to wait until Monday.”
It’s incredibly disappointing. Poor communication, no urgency, and no real effort to resolve the issue. Customers deserve far better than being left in the dark and forced to keep chasing for answers.
11 July 2026
Unprompted review
Reply from Allianz Insurance
Hello Paul, Thanks for getting in touch. I'm sorry to hear that you have experienced this, please do contact our claims team directly on 0330 678 5557 and they will be able to take a look into this for you. Thanks, The Allianz Online Team
It was great
11 July 2026
Very easy to use your app
10 July 2026
Easy transaction with a fantastic price
10 July 2026
A quick and simple process
A quick and simple process.
Unusual these days.
I hope if I have to claim I will be able to say the same
7 July 2026
Sorry, dissapointed
Sorry, have been trying to claim for lost car keys( spare) for two days. Ringing number, just constant music, no one picking up. Tried chat online service, explained what happened, told to ring to make claim. I tell them I cannot get through, they provide two other numbers, which I tried, still same. I then use chat service in which I ask what do I do
“You ll have to be patent, they will answer”
I have not got over one hour each time I call, sorry. I am in full time work, and have family to attend to in evenings. I am so frustrated😰
10 July 2026
Unprompted review
Reply from Allianz Insurance
Hello Rhiannon, thanks for getting in touch. I'm sorry to hear that you have experienced this, please do contact our claims team directly on 0330 678 5557 if calling within the UK, lines are open 24/7 for logging a new claim and they will be able to assist you with logging this claim. Thanks, The Allianz Online Team.
I was given the right information and…
I was given the right information and the time to choose the right policy for me and that is vey helpful
10 July 2026
Straight forward process
10 July 2026
Allianz AG is the second insurance…
Allianz AG is the second insurance company in the world, in UK is maybe the worst. Unproffesional is the employee,they avoid to take decision,to solve the dispute ,and the petson who investigate the claims don't now to much about cars bit they do claims,they dont know what is it the dinamic of the accident,nightmare. It's happened with me regardind my claims. I just want to tell i was 10 years claims inspector at Allianz AG.
10 July 2026
Unprompted review
Reply from Allianz Insurance
Hello Stelian, thanks for getting in touch. I'm sorry to hear that you have experienced this, please do contact our claims team directly on 0330 678 5557 and they will be able to take a look into this for you. Thanks, the Allianz Online Team.
Unfit for purpose
I just wanted to change the bank details for my direct debit. This was really difficult to do. I ended up doing it 5 or 6 times and every time my bank validated it the Allianz site kept taking me back to the start. I was just going round in circles. Eventually it worked but took about half an hour rather than the 5 minutes it took on other business's sites. There is also no phone number to ring for help. The site is not fit for purpose. There is no customer service.
10 July 2026
Unprompted review
Reply from Allianz Insurance
Hi, thanks for getting in touch. Our phone number is only used for claims but please do drop us an email digitalhelp@allianz.co.uk (with your policy number if you have it) should you face any future issues and one of us will look into the issue for you. Thanks, The Allianz Online Team.
Worst experience been with Allianz for…
Worst experience been with Allianz for 3 years and customer service is horrible ended the chat before I finish with my enquiry I have waited a long time for someone to join the chat.. ridiculous…
10 July 2026
Unprompted review
Reply from Allianz Insurance
Hello,
I’m sorry to hear about your experience.
To help us put this right, please get in touch with us by email at digitalhelp@allianz.co.uk. Please provide your full name, address and policy number along with the summary of what happened. One of us will look into this for you and get back to you as soon as possible. ^ Tamara
You've renewed my plan when I have…
You've renewed my plan when I have taken out alternative insurance. no-one on your phone lines will help and I can't afford to pay double insurance.
10 July 2026
Reply from Allianz Insurance
Hello,
I’m sorry to hear about your experience.
To help us put this right, please get in touch with us by email at digitalhelp@allianz.co.uk. Please provide your full name, address and policy number along with the summary of what happened. One of us will look into this for you and get back to you as soon as possible. ^ Tamara
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