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Allianz Insurance Reviews 

40,838
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Considering 8,195 reviews, reviewers overwhelmingly had a great experience with this company. Customers found the online user experience and website to be very easy to use, straightforward, and efficient for arranging insurance and making changes. Many people were pleasantly surprised by competitive and often lower renewal prices, appreciating that the company rewards customer loyalty. However, some people were dissatisfied with the service, particularly regarding the inability to request hard copies of documents or find clear help information. A few other people also felt that customer service was difficult to reach and unhelpful, with issues like slow replies, conflicting information, or chat agents ending conversations prematurely.

What people talk about most

User experience

Customers consistently note positive experiences with user experience, highlighting the process as quick,... See more

Website

People report positive experiences with the website, finding it easy to use for tasks like renewing policies,... See more

Price

Customers had positive experiences with price, with many reporting that their renewal quotes were lower than... See more

Service

Clients share ambiguous opinions on service, with some reviewers expressing high satisfaction, citing good... See more

Customer service

Reviewers express significant dissatisfaction with customer service, frequently reporting an inability to... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Easy to follow and use. However, I did not find the tool to request a hard copy of my car insurance documents which I thought I would be able to do.

Rated 4 out of 5 stars

Great to have things done online and at the comfort of my bed. The reason for not giving 5 points is that I have to try again the next day before I could get through with payment for my car insuran... See more

Rated 4 out of 5 stars

The experience was good but did notshow clearly the request for paper documents so I have not been able to request them

Rated 4 out of 5 stars

I think there should be more help information links when checking policy details. A bit like when you fill in your Tax Return. What does up to the policy limit actually mean ...


Company details

  1. #113 of 136 best companies in Insurance company
  2. #52 of 69 best companies in Car and Motor Insurance Agency
  3. #34 of 44 best companies in Home Insurance Agency
  4. #191 of 226 best companies in Insurance agency

About Allianz Insurance

Written by the company

Car insurance

With our award-winning Allianz Car Insurance, you’re in control. You manage your policy yourself online, so it’s fast, flexible and you can make changes without admin fees. Our Allianz level of car insurance is rated 5* by defaqto, their highest product rating, and has been awarded a Which? Best Buy 2025.

Home insurance

Like our car insurance, with Allianz Home Insurance you manage your policy yourself online and we're only a phone call away if you need to claim. Our Gold and Silver home insurance is rated 5* by defaqto, their highest product rating.

Since 1890, all around the globe, we’ve been working hard to secure people’s lives and to prepare our customers for everything life has to offer.

We’re ranked by Interbrand as the world’s #1 insurance brand and the leading global insurance and asset management brand by Brand Finance Global 500.

As one of the largest general insurers in the UK, we operate under a range of brands, including Allianz, Pet Plan, LV= and Britannia Rescue.

Contact info

4.3

Excellent

TrustScore 4.5 out of 5

41k reviews

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4.3

All reviews

(40,838)

7,691 reviews in the last 12 months

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Rated 1 out of 5 stars

I am extremely disappointed with…

I am extremely disappointed with Allianz Online car insurance.
My renewal increased from £356.22 to £535.70, an increase of around 50%, despite having 11 years protected No Claims Discount, no claims, no convictions, and no obvious adverse change in my risk profile.
What makes this worse is that my renewal was for Allianz Online Bronze, which is a much weaker product than their higher-tier policies. When I checked alternatives, I found that LV= offered me a stronger Defaqto 5-star comprehensive policy with motor legal expenses for £541.56, only slightly more than Allianz wanted for the much weaker Bronze renewal.
Allianz Online Gold was quoted at £572.14, but even then the difference versus LV= was modest, and LV= appears to offer a better customer-service model, including the ability to speak to someone more easily by phone. Allianz Online feels heavily digital-first, with limited practical support when you want to discuss renewal pricing properly.
I fully accept that insurance prices can change, but a near-50% increase for a loyal, low-risk customer with a protected 11-year NCD feels excessive and poor value. I expected better from Allianz.

Based on this renewal experience, I cannot recommend Allianz Online to loyal customers expecting fair pricing or meaningful renewal support.

6 July 2026
Unprompted review
Allianz Insurance logo

Reply from Allianz Insurance

Hi Tom, thanks for getting in touch. Just so you know, we don't have a contact centre as we are a self serve digital only policy so all our communication is by email. In case of an emergency, we do have dedicated phone lines for Claims and Breakdown. Please email digitalhelp@allianz.co.uk and we can assist with queries there. Thanks, The Allianz Online Team

Rated 4 out of 5 stars

Brilliant

Brilliant! A very easy process once I used a tablet for payment. For some reason I couldn’t proceed to payment on my phone and the chat took me round in circles. Hence 4* instead of 5*. Otherwise entirely happy.

7 July 2026
Rated 5 out of 5 stars

The application form is well laid out…

The application form is well laid out and the questions are clear and unambiguous. I also liked the range of options available which made my choices easier to make. One thing I did notice at the end of the application was my bank account last four numbers has since been replaced by a new 16 digit number after having had a new card. My existing monthly payments have continued to be paid so I assume that this will continue with the new card number. My bank account remains as it was. Please contact me if you require the new 16 digit number.

7 July 2026
Rated 5 out of 5 stars

I am not very techno savvy

I am not very techno savvy, but today needed to change my personal number plate to the original , logged into my account only a few steps and it was done followed in quick succession by a confirmation text, excellent

7 July 2026
Unprompted review
Rated 1 out of 5 stars

Not responding to any mail.

I have bought tickets for Andre Rieu concert earlier this year. Unfortunately I couldn't attend that concert and I wanted to refund those tickets, which were INSURED through Allianz.... There were no responds at all from Allianz and to be honest, I will never insure anything from Allianz if that's the way they treat their customers.

7 July 2026
Unprompted review
Allianz Insurance logo

Reply from Allianz Insurance

Hello Patryk, Please do email the team at insurance@allianz-assistance.co.uk and they will be able to assist you with this. Thanks, The Allianz Online Team

Rated 1 out of 5 stars

I am desperately trying to pay without…

I am desperately trying to pay without success

7 July 2026
Allianz Insurance logo

Reply from Allianz Insurance

Hi, Thanks for leaving us a review - I’m sorry to hear about your issue. To help us put this right, please email digitalhelp@allianz.co.uk with your full name, address and vehicle registration along with a summary of what happened. One of us will look into this for you and get back to you as soon as possible.
Thanks, The Allianz Team

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