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Allianz Insurance Reviews 

40,813
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Looking at 8,250 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the ease of use and straightforward process when interacting with the website, finding it simple to navigate and understand. Many also highlight the competitive and excellent pricing, often finding quotes that are significantly cheaper than other providers. The overall service is described as fantastic, reliable, and efficient, with many appreciating the clear explanations of coverage options. However, some customers also noted significant dissatisfaction with the customer service, particularly the inability to speak with a person. Reviewers reported issues with the chat facility timing out, being unhelpful, or agents ending conversations prematurely, making it difficult to resolve problems or make changes. There were also complaints about the online system having errors when trying to make changes, and a lack of phone numbers for assistance.

What people talk about most

User experience

Customers had positive experiences with the user experience, often describing it as intuitive, easy to use,... See more

Website

Reviewers highlight positive aspects of website, with many finding it easy to use and navigate for tasks like... See more

Price

People report positive experiences with price, often finding competitive rates and good value for money. Many... See more

Service

Consumers find service to be ambiguous, with many reviewers expressing satisfaction with quick renewals,... See more

Customer service

Reviewers mention negative feedback about customer service, with many expressing frustration over the... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Just bought home insurance. It’s a smooth process, with all the information outlined clearly. Haven’t had to interact with them yet, but so far they seem to provide a good service at a competitive pri... See more

Rated 4 out of 5 stars

The insurance quotation came via confused.com, so all the details were filled in there. Buying the insurance on the Allianz website was simple and straightforward: the site was very informative and ea... See more

Rated 4 out of 5 stars

A quick process to change my insurance from one car to another but I had one very simple question. Not only is there nobody to talk to but the chat facility doesn't work. So no answer to my simple q... See more

Rated 4 out of 5 stars

I would always prefer to speak to someone on the phone. My online chat session timed out twice while I was waiting which was very frustrating so had to start all over again, this made the process a lo... See more


Company details

  1. #113 of 136 best companies in Insurance company
  2. #53 of 70 best companies in Car and Motor Insurance Agency
  3. #34 of 44 best companies in Home Insurance Agency
  4. #191 of 226 best companies in Insurance agency

About Allianz Insurance

Written by the company

Car insurance

With our award-winning Allianz Car Insurance, you’re in control. You manage your policy yourself online, so it’s fast, flexible and you can make changes without admin fees. Our Allianz level of car insurance is rated 5* by defaqto, their highest product rating, and has been awarded a Which? Best Buy 2025.

Home insurance

Like our car insurance, with Allianz Home Insurance you manage your policy yourself online and we're only a phone call away if you need to claim. Our Gold and Silver home insurance is rated 5* by defaqto, their highest product rating.

Since 1890, all around the globe, we’ve been working hard to secure people’s lives and to prepare our customers for everything life has to offer.

We’re ranked by Interbrand as the world’s #1 insurance brand and the leading global insurance and asset management brand by Brand Finance Global 500.

As one of the largest general insurers in the UK, we operate under a range of brands, including Allianz, Pet Plan, LV= and Britannia Rescue.

Contact info

4.3

Excellent

TrustScore 4.5 out of 5

41k reviews

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Asks customers to review

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4.3

All reviews

(40,813)

7,667 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

I cant login outside Uk

I cant login outside Uk. Im not alowed.. I do not recommend this conpany for car or Home insurance

6 July 2026
Unprompted review
Allianz Insurance logo

Reply from Allianz Insurance

Hi Mike, thanks for getting in touch. Please drop us an email digitalhelp@allianz.co.uk (with your policy number if you have it) and one of us will look into the issue for you. Thanks, The Allianz Online Team

Rated 5 out of 5 stars

Finding car insurance on line

Finding car insurance on line, can be a daunting task, especially at our age. However, the Allianz website, was easy and straight forward to navigate, and the transaction was successfully completed,thanks.

5 July 2026
Unprompted review
Rated 3 out of 5 stars

New card updategood

New card update

7 May 2026
Allianz Insurance logo

Reply from Allianz Insurance

Hello,

We're glad to hear you were able to update your card.

Thank you for your feedback. ^ Tamara

Rated 1 out of 5 stars

It has been confirmed that despite…

It has been confirmed that despite advertising an email address, nobody there knows how to use it.

It’s 2026, my Grandmother knows how to use email.

Now, you watch this “Emily” tell me to contact them by email.

It’s no wonder they’re all on minimum wage.

Update

…& there you go. I said nothing about a phone number - yet they felt it appropriate to tell me that their phone number is for claims - and they advised me to email them when none of their employees know how to use email.

On a scale of “thick” to “thick” - how thick do you have to be to work for Allianz?

1 July 2026
Unprompted review
Allianz Insurance logo

Reply from Allianz Insurance

Hi , thanks for getting in touch. Our phone number is only used for claims but drop us an email digitalhelp@allianz.co.uk (with your policy number if you have it) and one of us will look into the issue for you. Thanks, The Allianz Online Team

Rated 3 out of 5 stars

The only frustrating part of the…

The only frustrating part of the experience was trying to get my son's job into the form.The rest was straight forward.

4 July 2026
Unprompted review
Allianz Insurance logo

Reply from Allianz Insurance

Hello,

We appreciate your feedback and are glad to hear that your experience was straightforward.

To help us improve our service please get in touch with us by email at digitalhelp@allianz.co.uk. Please provide your full name, address and policy number along with a summary of the issues you faced. Thanks, Tamara

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