Allianz Insurance Reviews 

I had a very disappointing experience with Allianz. I only intended to ensure that my policy would not automatically renew because I already had a new insurer due to start on 9 July. Instead, my active policy was cancelled, leaving me without insurance and forcing me to purchase short-term cover at additional cost.

I was also charged a £40 cancellation fee. When I complained, Allianz confirmed that my policy's auto-renewal had been turned off from the start of the policy, yet they still refused to refund the fee. Their response did not explain why an action relating to auto-renewal resulted in the cancellation of my active policy or why I did not receive clear confirmation that no further action was required.

Overall, I found the online process confusing and the complaint outcome disappointing. I hope Allianz reviews its cancellation process to prevent other customers from experiencing the same problem.

No issue with the insurance, but never had to claim. Issue came with trying to renew and the refusal to speak on the phone, with a very slow chat system. In the time I the chat sluggishly progressed, I managed to get insurance with another provider over the phone. (actually at a cheaper rate, although would have probably paid a bit more than the Alliance quote just for the better service)

A little bit long winded but at least questions were easy to answer and the forms were easy to fill in.

Very clear and easy to understand application. Extras well explained. Price of product clearly stated.

Straightforward and concise.

Easy to do
And covered everything

I'm old
Can't use computer very well
Absolute NIGHTMARE
TO CHANGE CAR DETAILS TO DIFF CAR
NOT RECCOMENDED FOR ANYONE OVER 45
NO TELEPHONE NUMBER
CAN ONLY BE DONE ONLINE
NIGHTMARE

Good Price, easy to use

Easy to use really happy and impressed

Great to have things done online and at the comfort of my bed.
The reason for not giving 5 points
is that I have to try again the next day before I could get through with payment for my car insurance quote.

Quick to get a quote and good price

Straight forward sign up,Step by step clear instructions.Secure payment and personel details.My policy online so I can check and verify.

Renewing my policy was so easy and price was very reasonable.I changed my car earlier this year and it was so easy to change insurance from old car to new one.Website is so easy to use and very informative.

it was a nightmare trying to pay because you don't take Amex or business Visa cards never again will I choose Allianz

The experience was great but my credit cards were declined several times for no reason. Otherwise other aspects of the transaction went smoothly.

Who looks after the communications sector of making claims because I’m not sure they know what’s going on…

I’m trying to speak to the right people, they tell me they aren’t handling claims using the online service, I have to use the phone number they gave me.

I call the number, go through automated voice options, only to find out there’s no option for the reason of my claim and if I want make a fire claim, I need to use the online service. User experience is proving terrible, So what is it? Online or phone call?