Allison Homes Reviews 

650
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 228 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being professional, helpful, and knowledgeable, often going above and beyond to assist. People frequently highlight the exceptional customer service and smooth overall process, appreciating the efficiency and clear communication. Many also noted the high quality and standard of the homes and the welcoming nature of the developments. However, some customers also noted issues with customer service, including unfulfilled promises, poor communication, and a lack of follow-through on commitments. A few people also felt there were too many issues requiring resolution, with some experiencing poor quality finishes and snags that took a long time to address.

What people talk about most

Staff

Users describe positive interactions with staff, consistently highlighting their professionalism,... See more

Customer service

Consumers find customer service to be positive, with many reviewers highlighting the exceptional... See more

Service

Clients share positive opinions on service, with many reviewers describing it as professional, thorough, and... See more

Location

Customers consistently note positive experiences with location, often praising the great locations of their... See more

Quality

People report positive experiences with quality, with many reviewers praising the high standard of finish,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Rachel has been nothing but professional and thorough in the process of buying a new home. She went above and beyond to help us and to answer our many questions. Whilst we decided in the end not to pr... See more

Company replied

Rated 5 out of 5 stars

Steve and Wayne at Venus Fields have been absolutely superb. I cannot thank them enough for ensuring any issues found are resolved in a timely manner. These guys deserve some serious recognition from... See more

Company replied

Rated 5 out of 5 stars

Tracy welcomed us warmly, showing us around the show home and letting us see one of the homes for sale. She answered all our questions, including those about part exchange and assisted buying. Finally... See more

Company replied

Rated 5 out of 5 stars

We moved into Deer park Thorney 7 months ago we have been delighted with our home and everyone with Allison homes that have helped us with a couple of minor teething problems Paula was brilliant p... See more

Company replied


Company details

  1. Home Builder
  2. Housing Development

Written by the company

Allison Homes has a longstanding reputation built from a good quality of design, high specification and expert craftsmanship. Our homes can be found in great locations. Discover your new home today.

Allison Homes

Written by the company

A homebuilder you can trust
We create quality homes and communities that help people realise their dreams. From your first enquiry to long after moving day, we’ll listen, keep our promises and support you with honest advice and responsive customer care.

BUILT FOR LIFE

Your Allison home is protected by trusted warranties and supported by a 5-star Customer Care team, giving you confidence from the day you move in and for years to come.

Buying a new home is a big moment, and we want you to feel confident long after you’ve collected the keys. Every Allison home is protected by a 10-year NHBC Buildmark Warranty, alongside our own 2-year Customer Care Warranty. Should something not be right, our team will listen, respond and work to resolve it as quickly and efficiently as possible. As a 5-star Home Builder, we’re proud to create quality homes and communities that people can trust. From helpful buying schemes to ongoing support after you move in, we’ll be with you throughout your journey - making your move simpler, more affordable and reassuring.

Contact info


4.7

Excellent

TrustScore 4.5 out of 5

650 reviews

5-star
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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 86% of negative reviews

Typically replies within 2 weeks

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4.7

All reviews

(650)

224 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

An incredible experience!

An incredible experience from start to finish. We bought our Alisson Home via Part-Exchange scheme where Annabelle and Sophie both delviered exceptional service from the get-go which made understanding and handling the transaction very easy for us. They were both very attentive to our needs and always responded to any of our enquiries promptly.
After completion, members of the site team George and Burt were exceptional… rectifying an issue we had in no time as well as checking up now and then if everything was going ok and we needed any assistance. Our after sales rep Lou has been fantastic since the handover when it comes to snags and helping with further inquiries we had.
We have nothing but good to say about Alison Homes and the whole team at The Oaks in Norwich. The customer service, house quality, aftercare kits, etc have all been great. We are very happy with our decision!

27 March 2026
Unprompted review
Allison Homes logo

Reply from Allison Homes

Hello Shawn,

Thank you for your wonderful review! We’re delighted to hear your experience has been so positive from start to finish, and that the Part Exchange process felt smooth and easy with the support of Annabelle and Sophie.

It’s fantastic to know George, Burt, and Lou have continued that high level of service after completion, ensuring everything has been resolved quickly and that you feel well supported in your new home.

We’re so pleased you’re happy with the quality of your home and the overall experience, we’ll be sure to pass on your kind words to the whole team at The Oaks.

- Allison Homes team

Rated 5 out of 5 stars

Really considerate team

Really considerate team. Going out of their way and happy to help. All really friendly.
Mark the Site Manager has been lovely and checking if we need anything. Nick, Paula and Roxy too.

8 April 2026
Unprompted review
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Reply from Allison Homes

Hello Stuart,

Thank you for your lovely feedback! We’re delighted to hear the team have been so considerate, friendly, and happy to help throughout your experience.

It’s great to know Mark, Nick, Paula, and Roxy have all made such a positive impression, we’ll be sure to pass on your kind words to them.

- Allison Homes team

Rated 5 out of 5 stars

Thanks Allison Homes!

Friendly and professional staff. Roxy in sales has kept us updated on progress with photos and emails.

Nick and Paula have been really friendly and thorough in explaining everything to us and making sure we were happy.

The bungalow is exactly what we were hoping it would be. Great quality home.

7 April 2026
Unprompted review
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Reply from Allison Homes

Hello,

Thank you for your wonderful feedback! We’re delighted to hear you’ve had such a positive experience, from Roxy keeping you updated throughout the build to Nick and Paula ensuring everything was clearly explained and you felt fully supported.

It’s fantastic to know your new bungalow is exactly what you were hoping for and that you’re pleased with the quality of your home. We’ll be sure to pass on your kind words to the team.

- Allison Homes team

Rated 5 out of 5 stars

Rachel very helpful.

Rachel is very good. She knew all the details that we asked about.
Rachel fitted us in as we didn’t have an appointment.
Really lovely houses. Like all the little touches.

4 April 2026
Unprompted review
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Reply from Allison Homes

Hello Sarah,

Thank you for your lovely feedback! We’re so pleased to hear Rachel was able to help you, answer all your questions, and accommodate your visit even without an appointment.

It’s great to know you were impressed with the homes and the little touches that make them special. We’ll be sure to pass on your kind words to Rachel.

- Allison Homes team

Rated 5 out of 5 stars

We had a great experience purchasing…

We had a great experience purchasing our new home on Beaufort gardens in market deeping. All staff have been brilliant from start to finish. In house solicitors were superb also. (We are both mortgage advisors, so have dealt with plenty, but Ison Harrison have been amazing)
Angie on sales has been great, and offered brilliant communication and support.
Chloe (relationship manager) and Grant (site manager) have gone above and beyond. We had a small leak on moving day, and it was resolved within an hour. Grant in particular has been incredible. It’s great to have a site manager who is hands on, and genuinely cares about customers! Couldn’t fault the team at all, and would highly recommend!
The finish with an Allison home is far superior to our previous larkfleet home, and we are very happy! 5 star service!

31 March 2026
Unprompted review
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Reply from Allison Homes

Hello Alex,

Thank you for your wonderful review! We’re delighted to hear your experience at Beaufort Gardens has been so positive from start to finish, and that the whole team made such a strong impression.

It’s fantastic to know Angie’s communication and support, along with Chloe and Grant’s hands-on approach, helped make your move-in experience smooth - especially resolving the issue so quickly on the day. We’ll be sure to pass on your kind words to them all.

We’re also pleased to hear you’re so happy with the finish and quality of your new home. Thank you for your recommendation - it means a great deal to us.

- Allison Homes team

Rated 5 out of 5 stars

We had a really positive experience…

We had a really positive experience with the site management team at Frampton Gate especially Nick and Paula, which was really important for us as First Time Buyers. Although there were a few snags identified after completion, they handled everything quickly and efficiently, even the ones we discovered ourselves. Their responsiveness was impressive. Paula was very kind-hearted and makes conversations feel so light.

Also Roxy at Sales Team , she’s highly knowledgeable but also incredibly friendly and approachable.

They made the whole process feel smooth and stress-free, and their attitude truly stood out. It genuinely felt less like dealing with a company and more like being supported by a family. Highly appreciated.

3 April 2026
Unprompted review
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Reply from Allison Homes

Hello,

Thank you for your wonderful feedback! We’re delighted to hear your experience at Frampton Gate has been so positive, especially as first-time buyers.

It’s fantastic to know Nick and Paula supported you so well, resolving any snags quickly and making the process feel smooth and reassuring. We’re also pleased to hear Roxy made such a great impression with her friendly and knowledgeable approach.

We’ll be sure to share your kind words with the whole team, they’ll be thrilled to hear them.

- Allison Homes team

Rated 5 out of 5 stars

A Gold Standard Experience at Beaufort Gardens

If I could give Allison Homes more than five stars, I would.

This is our third move into a new-build property, and I can say without hesitation that this experience beats the other two with ease. From start to finish, the service we have had hasn't just been professional; it has been a masterclass in how home buying should be.

Angie, Grant, and Chloe

While the entire team at Beaufort Gardens deserves recognition, we want to extend a massive thank you to Angie, Grant, and Chloe. They were the heartbeat of our move.

Angie made the administrative and sales side feel incredibly personal. We never felt like just another plot number; she was warm, enthusiastic, and ensured nothing was rushed. Every procedure was explained with patience and clarity.

Grant has ensured the transition into the home itself was seamless. Grant is friendly, easygoing and his attention to detail and dedication to the site is evident the moment you walk through the front door. Despite the fact he is often rushing around the site, you feel like you are getting a very bespoke personal service from him.

Chloe is lovely and has been quick to answer any post sale queries we had and arranged for minor work to be carried out far quicker than I would have expected. She gives thorough and thought out explanations to all queries raised.

The house itself is extremely well-built and finished to a high standard. In any new build, you expect a few "snags," but ours were incredibly minor and more importantly, they were sorted almost immediately.

Any queries we raised throughout the build and move-in were responded to with impressive speed.

We opted for the Part Exchange scheme, which can often be a stressful route, but with Allison Homes, the process was smooth running from beginning to end.

The level of care we received felt genuinely personal, the move itself has had a number of little touches which were completely appreciated.

It is rare to find a developer that balances efficiency with such a personal touch. Allison Homes and the team here have set the gold standard for us, and we couldn't be happier in our new home.

Lucie & Ray

13 March 2026
Unprompted review
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Reply from Allison Homes

Hello Lucie and Ray,

Thank you so much for your incredibly thoughtful review. We’re truly delighted to hear that your experience at Beaufort Gardens has set a new standard for you, that means a great deal to us.

It’s fantastic to know Angie, Grant, and Chloe made such a positive impact throughout your journey, providing a personal, supportive, and seamless experience from start to finish. We’ll be sure to share your kind words with them, they’ll be absolutely thrilled to hear how much their efforts were appreciated.

We’re also so pleased that you’re happy with the quality and finish of your home, and that the Part Exchange process and aftercare support helped make your move as smooth as possible.

Thank you again for your thoughtful feedback and recommendation. Wishing you many happy years in your beautiful new home.

- Allison Homes team

Rated 5 out of 5 stars

New home move 1 week ago

We moved into our new home last week, Paula and Michael in particular have been extremely helpful from the minute we met them. Paula has been in contact frequently making sure everything is okay, she delivered a helpful and thoughtful house demo along with going above and beyond when supporting with any requests I have had in the last week. She has responded to my queries very quickly and has always called me to ensure things have been resolved thoroughly which has taken the stress off moving home with two young children. From the minute we moved in Michael has been on hand to answer any questions and solve any minor issues quickly and efficiently. He has also taken the time to come to the house in person a few times to ensure everything is okay and offered great customer service when doing so. Overall they have both supported us with a smooth and calm move in process and we are very impressed.

27 March 2026
Unprompted review
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Reply from Allison Homes

Hello Amy,

Thank you for your wonderful feedback! We’re delighted to hear your move into your new home has been such a smooth and positive experience.

It’s fantastic to know Paula and Michael have provided such attentive and supportive care, helping to make the transition as stress-free as possible, especially during such a busy time. We’ll be sure to pass on your kind words to them both, they’ll be thrilled to hear them.

- Allison Homes team

Rated 5 out of 5 stars

I have just moved into my new bungalow …

I have just moved into my new bungalow at Frampton Gate. It's great design, well built cosy and warm.
A big shout out to Roxy who kept me informed on how the build was going every week.
Any problem or issues I had was discussed by another two members of the site team Paula and Nick who helped rectify any problems as soon as possible.
Overall I'm very pleased with my purchase of my new bungalow from Allison Homes.

2 April 2026
Unprompted review
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Reply from Allison Homes

Hello Kevin,

Thank you for your lovely review and congratulations on your new bungalow at Frampton Gate! We’re delighted to hear you’re so pleased with the design, build quality, and comfort of your new home.

It’s great to know Roxy kept you well informed throughout the build, and that Paula and Nick were able to support you quickly with any queries or issues. We’ll be sure to pass on your kind words to them all.

- Allison Homes team

Rated 5 out of 5 stars

These 5 stars belong to Rachel Brown

These 5 stars belong to Rachel Brown, not only did we trust her judgment on viewing plot 250 she reassured us the whole way through, being first time buyers it’s a scary world but if you’re Lucky enough to have Rachel guide you through the process it will be a blast. Thank you once again to Allison homes on our beautiful new home but mainly a huge thank you to Rachel for being patient & guiding us every step of the way, a true credit to Allison homes 😊

28 March 2026
Unprompted review
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Reply from Allison Homes

Hello Charlotte,

Thank you for your fantastic review and congratulations on your new home! We’re so pleased to hear Rachel made such a positive difference to your experience, providing reassurance and guidance every step of the way as first-time buyers.

It’s wonderful to know you felt confident trusting her advice, we’ll be sure to pass on your kind words to Rachel, she’ll be absolutely delighted.

Wishing you the best in your beautiful new home!

- Allison Homes team

Rated 5 out of 5 stars

Just moved in to our new home on Venus…

Just moved in to our new home on Venus Fields, Needham Market and it is amazing. Just wanted to give a huge shoutout to our site manager Steve and his team Lou and Wayne they have been nothing but wonderfull !!!!

27 March 2026
Unprompted review
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Reply from Allison Homes

Hello Craig,

Thank you for your wonderful feedback and congratulations on your new home at Venus Fields! We’re delighted to hear you’re so happy and that Steve, Lou, and Wayne have made such a positive impression.

We’ll be sure to pass on your kind words to the team, they’ll be thrilled to hear them.

Wishing you the best in your new home!

- Allison Homes team

Rated 5 out of 5 stars

Our Dream Home!

I cannot express highly enough how wonderful Richard and Chloe have been throughout our move to Kings Meadow. Their attentiveness, professionalism, and truly exceptional customer service have shone through at every stage. They have gone above and beyond at every opportunity, and we could not be more grateful.
We are absolutely delighted with the build quality delivered by Richard and his team — it’s clear they take real pride in their work.

Thank you both so much for making this experience such a positive one.

26 March 2026
Unprompted review
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Reply from Allison Homes

Hello Ellen,

Thank you so much for your wonderful review! We’re delighted to hear Richard and Chloe made such a positive impact throughout your move to Kings Meadow, providing attentive and professional support every step of the way.

It’s fantastic to know you’re so pleased with the build quality and that the team’s pride in their work has really shone through. We’ll be sure to pass on your kind words to them both - they’ll be thrilled!

Wishing you every happiness in your new home.

- Allison Homes team

Rated 5 out of 5 stars

Great Customer Service

Popped into the Wootton Grange Showroom yesterday and met Tania who was very helpful regarding our enquiry to purchase one of the Allison Homes on the estate. All of the options regarding the purchase of the property were clearly explained and we hope to be in touch with her in the near future.

21 March 2026
Unprompted review
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Reply from Allison Homes

Hello Shirley,

Thank you for your kind feedback! We’re delighted to hear Tania was so helpful during your visit to Wootton Grange and that she was able to clearly explain all the options available to you.

We look forward to hearing from you again soon and supporting you further on your home-buying journey.

- Allison Homes team

Rated 5 out of 5 stars

Welcoming and friendly.

Roxy was very welcoming and friendly. She answered every question that we asked and was very knowledgeable about the build of the houses. We visited quite a few of the developers in the area and in comparison (apart from one other), the others left me with no interest to buy a house. Thanks Roxy for showing us around the gorgeous houses.

9 March 2026
Unprompted review
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Reply from Allison Homes

Hello Jo

Thank you so much for the amazing feedback! We're thrilled you are still interested in a new home with Allison and we'll be sure to pass on your comments to Roxy.

If you need anything further in your search, please don't hesitate to get in touch

- Allison Homes Team

Rated 5 out of 5 stars

Operative Dennis

Operative Dennis
He done the sealant around the bath and put the bath panel back on.
He did absolutely brilliant job am so pleased I managed to get home in time.
He was very kind and professional guy.
It was a pleasure talking to him.

9 March 2026
Unprompted review
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Reply from Allison Homes

Hello Margaret

Fantastic to hear Dennis was able to help with your bath and thank you for taking the time to leave such wonderful feedback. We'll pass your comments on to Dennis and if you need anything further please let us know

- Allison Homes Team

Rated 5 out of 5 stars

Kevin at Allison homes has been…

Kevin at Allison homes has been fantastic and gone above and beyond for any snagging issues we’ve had with the house- thank you very much!

9 March 2026
Unprompted review
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Reply from Allison Homes

Hi Callum

Thank you for your excellent feedback! Wonderful to hear Kevin has been so helpful and if you need anything further please let us know. We'll be sure to share your comments with Kevin too!

-Allison Homes Team

Rated 5 out of 5 stars

3 of the best at Beaufort Gardens!

We have just moved into our dream home on the Beaufort Gardens development and honestly cannot speak highly enough of how amazing our experience has been from start to finish! 3 extra special shout outs to Angie who is just utterly amazing at her job always going above and beyond and honestly caring so much about making sure you get the best and everything is done correctly, keeping you updated with everything, just feel in great hands knowing she is always there! Will who without him we wouldnt have got our forever home so cannot ever thank them enough. Finally Grant, who already seems so on the ball with sorting anything out and making sure things are getting done, and that we are happy so thank you thank thank you, the best team there is!!!

9 March 2026
Unprompted review
Allison Homes logo

Reply from Allison Homes

Hello Lauren

Thank you for your incredible feedback and its wonderful to hear you're so happy in your new home in Market Deeping. We'll share your comments with Angie, Will, and Grant, but if you need anything further, you know who to speak to!

- Allison Homes Team

Rated 5 out of 5 stars

Friendly, knowledgable and great customer service.

My husband and I had a great experience visiting Sophie at their Thorney Park estate. She was friendly, helpful and had answers to all our questions. It was a pleasure reserving our house with her and we can’t wait to complete and move in. Sophie is keeping in contact along the way and on hand whenever I have questions. Go see her at the new Whittlesey site and get that beautiful Allison Homes house of yours reserved!

Also a thank you to Samantha (manager) who was also very friendly and helpful talking us through the part exchange quote and process.

21 February 2026
Unprompted review
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Reply from Allison Homes

Hi Gemma

Thank you for your amazing feedback about Sophie and Samantha. We'll be sure to pass on your kind words, and thrilled to hear you had such a positive experience

- Allison Homes Team

Rated 5 out of 5 stars

Sophie at Abbey Park was without a…

Sophie at Abbey Park was without a shadow of doubt the most helpful and engaged we have found during the search for our next home. She went out of her way to answer any queries and was always, always contactable via phone or WhatsApp. A true professional and fun to be around. My husband and I both highly rate Sophie’s professional, knowledge and insights. Allison Homes are lucky to have her!!

28 February 2026
Unprompted review
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Reply from Allison Homes

Hi Nasreen

Thank you so much for taking the time to give such incredible feedback. We're thrilled to hear how how helpful you fund Sophie and we'll be sure to pass on your comments to her.

If you need anything further, please don't hesitate to get in touch with Sophie

- Allison Homes Team

Rated 5 out of 5 stars

First class service

First class service, Annabella replied on a Sunday and was very knowledgeable on visit.

6 March 2026
Unprompted review
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Reply from Allison Homes

Hi Daniel

Thanks for your feedback and great to hear you're so happy with Annabella. We'll pass on your feedback, and if you need anything else as part of your home search, please get in touch again

- Allison Homes Team

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