Alpha Claims And Hire Reviews 247

TrustScore 5 out of 5

4.8

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the service for its efficiency and professionalism, often highlighting how quickly claims are processed and settled. Many people appreciate the prompt provision of replacement vehicles, sometimes within hours, which significantly reduces inconvenience. The staff are frequently described as friendly, helpful, and supportive, keeping customers well-informed and reassured throughout the entire process. However, some people were dissatisfied with the service, mentioning instances where service terms were not as expected, or feeling that the company became less responsive when chased for updates on other claims. A few other people also felt that the company did not adequately address certain issues.

What people talk about most

Service

Consumers find service to be positive. Many reviewers praise the professionalism and efficiency, highlighting... See more

Claim

People report positive experiences with claim. Many customers praise the efficiency and professionalism of... See more

Staff

Clients share positive opinions on staff. Many reviewers praise the team's professionalism, helpfulness, and... See more

Based on these reviews

Rated 5 out of 5 stars

Had an accident and saiqa who dealt with my claim was amazing she was quick and got me into a hire vehicle the same day after 1 hour, can’t recommend alpha enough. Got paid out after a few days, was a... See more

Rated 5 out of 5 stars

Really great service provided third time dealing with alpha claims was provided a replacement taxi the same day and as always were great really professional and polite got me paid out with in few week... See more

Rated 5 out of 5 stars

Best claims company in the game can tell their well experienced in the field. Got me paid out much more above what i expected and what my own insurance company wouldve given me and inalso was able to... See more

Rated 5 out of 5 stars

I recently had the pleasure of using Alpha Claims and Hire to handle my car accident claim, and I couldn’t be more impressed. From start to finish, the process was incredibly swift – everything was... See more

Rated 5 out of 5 stars

This company is excellent, the staff are friendly, helpful and keep you updated all throughout your claim, and make sure you understand what’s going on, when you’re stressed. Thanks so much for your s... See more

Rated 5 out of 5 stars

I was involved in an accident that wasn’t my fault at the beginning of the month around 5–6pm. I got in touch with Alpha Claims and they had a car sorted for me in less than 30 minutes! My claim was a... See more

Rated 5 out of 5 stars

I had an excellent experience with Alpha Claims and Hire from the moment I opened my claim until the final settlement. The team were professional, supportive, and always kept me updated at every s... See more

Rated 5 out of 5 stars

I had an accident and called alpha claims and hire. They gave me a replacement car and paid me cash for the damage for the repairs to my car. I then went and used a garage of my own choice, which was... See more

Rated 5 out of 5 stars

I am very impressed with alpha claims and hire. They have a massive fleet of over 300 cars definitely the biggest in Birmingham for any one who has been in an accident and need a replacement car and d... See more

Rated 5 out of 5 stars

I had an accident i was unsure what to do i called so many people and everyone kept saying the accident was my fault but Alpha claims had faith in me and gave me a like for like hire vehicle and 18 da... See more

Rated 5 out of 5 stars

Great customer service, sorted out a replacement vehicle within a hour after mine was involved in a accident. They made the whole process easy and stress free

Rated 5 out of 5 stars

Special thanks to saima for dealing with the claim and being well organised and keeping me informed throughout the whole process. Brilliant and swift work thanks Alpha!

Rated 5 out of 5 stars

Shout out Alpha claims very reliable and sorted me a courtesy car as soon as they could even though I’m a young driver. Highly recommended

Rated 5 out of 5 stars

They give me £1000 commission for giving the claim to them. Best pepole ever to deal with nice and easy and very professional. THANK you to saima for handling my claim carefully. And redhwan bhai as... See more

Rated 1 out of 5 stars

I am extremely dissatisfied with the service provided by Alpha Claims and Hire. During my dealings with this company, the terms regarding when the vehicle was required to be returned to the car... See more

Rated 5 out of 5 stars

I got a replacement car within a couple of hours and was able to resume my work on the same day. Also got a good compensation for the car damage and lost time.

Rated 5 out of 5 stars

Customers service is very good keep clients updated about the claim deal with claim very quick fast& efficient service

Rated 5 out of 5 stars

I’m happy from their service. They have good customer service and And the staff who are there, they are so good quick response very helpful

Rated 5 out of 5 stars

Dealt with my claim professionally throughout. Thanks to the team at alpha my claim was settled stress free.

Rated 4 out of 5 stars

At first Alpha claims can seem very useful And helpful which they are they are very efficient in taking down the details and providing you a replacement car very quickly! They then helped me get a pa... See more

Rated 5 out of 5 stars

Incredible service! Had the best experience my claim was handled very professionally from the start to finish.

Rated 5 out of 5 stars

Asif from Alpha claims and hire looked after me the entire claims. Absolutely the best in the game. Been using this company last 20 years and it’s keep getting better and better.

Rated 5 out of 5 stars

Very fast payout for my taxi claim. Let you keep car till you repair your damage car

Rated 5 out of 5 stars

Good professional service. Fast response and kept me updated throughout. Highly recommend

Rated 5 out of 5 stars

I previously had an accident and i had such a poor experience with my insurance company years later I was unfortunate to have another accident and I went to Alpha who dealt with my accident without wa... See more

Rated 5 out of 5 stars

Asif @ alpha claims and hire sorted my claim out for me and since then I’ve sent him 2 new claims. The best in the game with over 20 years experience. I’ll keep recommending him. They give you honest... See more

Rated 5 out of 5 stars

Really helpful. Excellent company. 1 call sorted out my entire claim.

Rated 5 out of 5 stars

Quick and fast with everything. Answered all my questions gave me a translator and kept me and my agent that I went through updated through out the claim. Will use again.

Rated 5 out of 5 stars

I’m very happy with the service from Alpha Claims. They were extremely helpful throughout the process and really took the time to listen to all of my needs. I felt supported and well looked after. Hig... See more


Company details

  1. Accident insurance company

Written by the company

Alpha claims and Hire is Birmingham's biggest and leading accident management company. We have been established for 18 years since 2009 thus very knowledgably to deal with even the most difficult claims. We provide complete non fault accident management. If you are involved in a accident: We will provide an breakdown recovery on the accident scene, then provide you with a accident replacement car hire until your claim is paid and settled. At the same time we can deal with any personal injury compensation claims that may have happen as a result of the accident. All whilst we deal with the repairs or total loss of your car. We are a 1stop shop that provides you with complete solution after an accident, so there would be no need for you to spend days speaking to multiple companies trying to manage your own claim. At all times our best interest at heart is you the client. We ensure to give you maximum chance of you winning your claim and safe guard you with our advice from any financial risk you are exposed to, we do this by strategically navigating your claim correctly through the right channels. If you are involved in a accident then give us a call now we specialise in providing replacement cars in 1 hour after an accident. 0121 327 0382


Contact info

4.8

Excellent

TrustScore 5 out of 5

247 reviews

5-star
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1-star

Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

I am extremely dissatisfied with the…

I am extremely dissatisfied with the service provided by Alpha Claims and Hire.

During my dealings with this company, the terms regarding when the vehicle was required to be returned to the car park were changed without proper notice or clear communication. Altering conditions after an agreement has already been made is unacceptable and creates unnecessary stress for customers who are acting in good faith.

Furthermore, upon collecting my vehicle, I discovered that the tyres were flat. I immediately raised this issue with Alpha Claims and Hire, however I was told that it was not their responsibility. This response is completely unreasonable, given that the vehicle was under their control at the time. No investigation, assistance, or accountability was offered.

The lack of professionalism, poor communication, and refusal to take responsibility for issues that occurred while my vehicle was in their possession is deeply concerning. Based on this experience, I would strongly advise others to think very carefully before using this company.

19 February 2026
Unprompted review
Rated 5 out of 5 stars

Asif @ alpha claims and hire sorted my…

Asif @ alpha claims and hire sorted my claim out for me and since then I’ve sent him 2 new claims. The best in the game with over 20 years experience. I’ll keep recommending him. They give you honest pay out. Unlike other companies who steal your money from your car money.

13 February 2026
Unprompted review
Rated 5 out of 5 stars

Very helpful

Very helpful, well trained staff, easy to deal with and knowledgeable about what they are doing. I will recommend 100%. We’ll done to all

27 January 2026
Unprompted review
Rated 5 out of 5 stars

Great customer service

Great customer service, sorted out a replacement vehicle within a hour after mine was involved in a accident. They made the whole process easy and stress free

12 January 2026
Unprompted review
Rated 5 out of 5 stars

I’m very happy with the service from…

I’m very happy with the service from Alpha Claims. They were extremely helpful throughout the process and really took the time to listen to all of my needs. I felt supported and well looked after. Highly recommend.

14 December 2025
Unprompted review
Rated 5 out of 5 stars

No hassle

No hassle, no headache , straight to the point and settled. Thanks for your service!

12 December 2025
Unprompted review
Rated 5 out of 5 stars

Had an accident and saiqa who dealt…

Had an accident and saiqa who dealt with my claim was amazing she was quick and got me into a hire vehicle the same day after 1 hour, can’t recommend alpha enough. Got paid out after a few days, was a quick and easy process, no issues pretty straightforward the whole process

26 November 2025
Unprompted review
Rated 5 out of 5 stars

I had an excellent experience with…

I had an excellent experience with Alpha Claims and Hire from the moment I opened my claim until the final settlement. The team were professional, supportive, and always kept me updated at every stage. What I appreciated most was how smooth and stress-free they made the whole process. They arranged everything quickly, explained each step clearly, and were always easy to reach if I had any questions.

My courtesy car was sorted without any delay, and they handled all communication with the insurers, which saved me so much time and hassle. The staff were friendly, knowledgeable, and genuinely seemed to care about getting the best outcome for me.

Overall, the service was efficient, reliable, and far better than I expected. I’m extremely happy with how my claim was dealt with and I would highly recommend Alpha Claims and Hire to anyone who needs help after an accident.

27 November 2025
Unprompted review
Rated 5 out of 5 stars

This company is excellent

This company is excellent, the staff are friendly, helpful and keep you updated all throughout your claim, and make sure you understand what’s going on, when you’re stressed. Thanks so much for your service, it was greatly appreciated.

18 November 2025
Unprompted review
Rated 5 out of 5 stars

I recently had the pleasure of using alpha claims and hire

I recently had the pleasure of using Alpha Claims and Hire to handle my car accident claim, and I couldn’t be more impressed. From start to finish, the process was incredibly swift – everything was sorted far quicker than I expected. The team kept me reassured at every stage, clearly explaining what was happening and making sure I felt supported throughout.

Their professionalism and efficiency took a huge weight off my shoulders. I never once felt left in the dark, and their prompt responses made the whole experience stress-free. I would highly recommend Alpha Claims and Hire to anyone needing a reliable, fast, and reassuring claims service. Five stars without hesitation!

1 November 2025
Unprompted review
Rated 5 out of 5 stars

Reliable

Shout out Alpha claims very reliable and sorted me a courtesy car as soon as they could even though I’m a young driver. Highly recommended

15 October 2025
Unprompted review

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