Had an accident and saiqa who dealt with my claim was amazing she was quick and got me into a hire vehicle the same day after 1 hour, can’t recommend alpha enough. Got paid out after a few days, was a... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
Company details
Written by the company
Alpha claims and Hire is Birmingham's biggest and leading accident management company. We have been established for 18 years since 2009 thus very knowledgably to deal with even the most difficult claims. We provide complete non fault accident management. If you are involved in a accident: We will provide an breakdown recovery on the accident scene, then provide you with a accident replacement car hire until your claim is paid and settled. At the same time we can deal with any personal injury compensation claims that may have happen as a result of the accident. All whilst we deal with the repairs or total loss of your car. We are a 1stop shop that provides you with complete solution after an accident, so there would be no need for you to spend days speaking to multiple companies trying to manage your own claim. At all times our best interest at heart is you the client. We ensure to give you maximum chance of you winning your claim and safe guard you with our advice from any financial risk you are exposed to, we do this by strategically navigating your claim correctly through the right channels. If you are involved in a accident then give us a call now we specialise in providing replacement cars in 1 hour after an accident. 0121 327 0382
Contact info
162-164 High Street, B12 0LD, Birmingham, United Kingdom
- 0121 327 0382
- info@alphaclaimsandhire.co.uk
- alphaclaimsandhire.co.uk
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Really helpful
Really helpful. Excellent company. 1 call sorted out my entire claim.
I am extremely dissatisfied with the…
I am extremely dissatisfied with the service provided by Alpha Claims and Hire.
During my dealings with this company, the terms regarding when the vehicle was required to be returned to the car park were changed without proper notice or clear communication. Altering conditions after an agreement has already been made is unacceptable and creates unnecessary stress for customers who are acting in good faith.
Furthermore, upon collecting my vehicle, I discovered that the tyres were flat. I immediately raised this issue with Alpha Claims and Hire, however I was told that it was not their responsibility. This response is completely unreasonable, given that the vehicle was under their control at the time. No investigation, assistance, or accountability was offered.
The lack of professionalism, poor communication, and refusal to take responsibility for issues that occurred while my vehicle was in their possession is deeply concerning. Based on this experience, I would strongly advise others to think very carefully before using this company.
Asif @ alpha claims and hire sorted my…
Asif @ alpha claims and hire sorted my claim out for me and since then I’ve sent him 2 new claims. The best in the game with over 20 years experience. I’ll keep recommending him. They give you honest pay out. Unlike other companies who steal your money from your car money.
Quick and fast with everything
Quick and fast with everything. Answered all my questions gave me a translator and kept me and my agent that I went through updated through out the claim. Will use again.
Asif from Alpha claims and hire looked…
Asif from Alpha claims and hire looked after me the entire claims. Absolutely the best in the game. Been using this company last 20 years and it’s keep getting better and better.
Very helpful
Very helpful, well trained staff, easy to deal with and knowledgeable about what they are doing. I will recommend 100%. We’ll done to all
Great customer service
Great customer service, sorted out a replacement vehicle within a hour after mine was involved in a accident. They made the whole process easy and stress free
I’m very happy with the service from…
I’m very happy with the service from Alpha Claims. They were extremely helpful throughout the process and really took the time to listen to all of my needs. I felt supported and well looked after. Highly recommend.
No hassle
No hassle, no headache , straight to the point and settled. Thanks for your service!
Had an accident and saiqa who dealt…
Had an accident and saiqa who dealt with my claim was amazing she was quick and got me into a hire vehicle the same day after 1 hour, can’t recommend alpha enough. Got paid out after a few days, was a quick and easy process, no issues pretty straightforward the whole process
I had an excellent experience with…
I had an excellent experience with Alpha Claims and Hire from the moment I opened my claim until the final settlement. The team were professional, supportive, and always kept me updated at every stage. What I appreciated most was how smooth and stress-free they made the whole process. They arranged everything quickly, explained each step clearly, and were always easy to reach if I had any questions.
My courtesy car was sorted without any delay, and they handled all communication with the insurers, which saved me so much time and hassle. The staff were friendly, knowledgeable, and genuinely seemed to care about getting the best outcome for me.
Overall, the service was efficient, reliable, and far better than I expected. I’m extremely happy with how my claim was dealt with and I would highly recommend Alpha Claims and Hire to anyone who needs help after an accident.
Good professional service
Good professional service. Fast response and kept me updated throughout. Highly recommend
Quick car replacement and good compensation
I got a replacement car within a couple of hours and was able to resume my work on the same day. Also got a good compensation for the car damage and lost time.
This company is excellent
This company is excellent, the staff are friendly, helpful and keep you updated all throughout your claim, and make sure you understand what’s going on, when you’re stressed. Thanks so much for your service, it was greatly appreciated.
I recently had the pleasure of using alpha claims and hire
I recently had the pleasure of using Alpha Claims and Hire to handle my car accident claim, and I couldn’t be more impressed. From start to finish, the process was incredibly swift – everything was sorted far quicker than I expected. The team kept me reassured at every stage, clearly explaining what was happening and making sure I felt supported throughout.
Their professionalism and efficiency took a huge weight off my shoulders. I never once felt left in the dark, and their prompt responses made the whole experience stress-free. I would highly recommend Alpha Claims and Hire to anyone needing a reliable, fast, and reassuring claims service. Five stars without hesitation!
Reliable
Shout out Alpha claims very reliable and sorted me a courtesy car as soon as they could even though I’m a young driver. Highly recommended
Excellent service
Incredible service! Had the best experience my claim was handled very professionally from the start to finish.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







