The AA Accident Assist Reviews 239

Excellent service from start to finish. Very friendly staff who dealt with my accident claim in super quick time. My car was in for repair and courtesy car provided within 24 hours. Very professional... See more

Great service, friendly helpful staff.. went above and beyond my expectations when I raised a claim.. nothing negative to report what so ever.. would happily recommend and will use again... if the pr... See more

Seamless no fault car insurance claim. 5 star service from start to finish - well impressed with handling of claim, repairs and hire car. You don’t know how good your insurer is until you need them!... See more

AA we're quick to act when my wife was involved in an accident which was no fault of hers. They explained everything that they would do and took car away and gave us a replacement car. Got our car rep... See more

The AA were brilliant at dealing with my claim following an accident. Friendly, helpful customer service who guided me throughout the process. The claim was settled very quickly. My car looks as good... See more

I had an accident which wasn't my fault. The operator answered quickly was very friendly and put me at ease. I was given clear instructions and explanation on what would happen. I was very impressed w... See more

Had to make a claim with my an insurance, had great service from start to finish. From my car being collected to the courtesy car being delivered along with my car being returned and the courtesy car... See more

After an accident it is so helpful for things to be taken out of your hands and dealt with, a nice smooth stress free time which is what I found the AA gives.Also to have a courtesy call from the AA t... See more

I contacted the AA accident assist during peak season, prior to Christmas. Each stage of the claim I was kept informed. The courtesy car I received was perfect and met my needs. The repair was handle... See more

Had a non fault accident on the first day of my car insurance with thaAA I had not even paid my first month's premium the help I received was fantastic.I have not had to make a claim in over 30 years... See more

Having recently had an accident that wasn’t my fault I logged my accident and through the app and it was the best. I received a notification that I would be called within a few hours and they did. The... See more

Fast and efficient service from the moment I made my claim. Happy with the repairs and how the situation was dealt with over the Christmas period- I was able to continue on pretty much as normal du... See more

I recently had a bump on my car.The AA dealt with the matter quickly and professionally and provided me with a replacement vehicle in less than 12 hours. Reporting the matter on line was quite simple... See more

Excellent value with perfect bodyshop partners. Will definitely renew. App doesn’t direct to insurance claims, just breakdown cover. Cheers for getting me back on the road.

As I am insured through the AA I phoned to report the accident. The process was seamless and easy and a replacement vehicle was delivered quickly with prior arrangement to my home. The recommended r... See more

Long wait times to speak to anyone. Customer service good when finally through to a call handler. Information was easy to understand and concise. Courtesy car was less good and needs to be looked at... See more

A shambles from start to finish. Failed promises, lost control of CoPart and lost interest once my car was taken away expecting CoPart to resolve all issues. Never got the correct spec of hire car... See more

I phoned AA to report the accident. The phoned was answered quickly and the person I spoke with was kind, knowledgeable & efficient. Very good communication throughout. Received a custody car & my c... See more

Awful experience after my car was repaired - when we had an accident that wasn’t our fault. Treated like criminals when we did everything right! I didn’t believe what people said about insurance com... See more

My experience with the AA after my accident couldn't have been smoother. My car was collected for repairs, I was updated frequently during that process, everyone I spoke to was courteous, reassuring a... See more

Using AA accident Assist made my claim easy and straightforward from start to finish, my claim was handled to my satisfaction, using their recommended repairers and hire car company made the process t... See more

Very straightforward to claim online, nice staff who provided good customer service. Specified repairer did a prompt and good quality job.

After a car ran into the back of mine whilst the driver was looking at their phone. The online reporting was simple and the claim was handled fast. Great service from the repairer and the replacement... See more

I had an accident that was not my fault and the AA insurance made sure everything was sorted in a timely manner and ensured everything went smoothly

As far as the claim handling by AA was fine. However, they company (Fast Track) asked to carry out the repair have not not completed the repairs and sent the car back. Though they have been informed a... See more

Excellent service from start to finish. Made at easy by professional staff who made sure I was fully aware of the process and what was to happen.

If you are looking for car insurance that gives many options at a very reasonable and competitive price I recommend the AA INSURANCE COMPANY. Unfortunately I had reason to make a non fault claim and w... See more

Shockingly bad. I’d give zero if I could. We had a shunt in slow traffic on the motorway. Nursed the car (smoking) to a safe space. Called AA Accident Assist. The agent was half asleep, kitchen noises... See more

Great customer service from call handlers. I was hit from behind on a dual carriageway the guys at Beam handled everything. Great service

Cliam was reported and everything was done quickly and this insurance company did it all for me it was totally worry free which helped after the incident

Promised to be recovered within 90 minutes. Car was in an A road. They took over three hours to arrive after numerous calls from me chasing up recovery. Vehicle was recovered to a holding yard for d... See more

Not much communication at times whilst going through my claim. Courtesy car included,but the paperwork you need to go through is ridiculous,page after page and jumping through hoops just to receive a... See more

From the initial call to receiving my vehicle back it was myself who had to chase to keep the repair going not impressed

Awful experience!! A dog ran out in front of our car, was hit, and caused the pedestrian protection in the bonnet to activate. This raises the bonnet at the back and obscures vision, so the car is not... See more

I was so impressed with the service I had from the AA when I had a nasty accident. They were amazingly helpful, always kept me up to date with everything. I wouldn't change now to any other company.

The claim line was quick and easy to use i was kept informed throughout my claim and every member of staff i spoke to was polite friendly and knowledgeable and all took the time to listen.

I used Accident assist for the first time as I had seen it advertised. I am so glad I did. Easy from start to finish, everything was organised for me and I was kept fully informed all the time. High... See more

Very easy and straightforward to report the claim and was kept well informed, by phone and email, throughout the repair process.

Time taken to authorise the repairs on my car was way too long and should have been dealt much more quickly.

The efficiency and speed of my repair. The AA staff and the repair garage were both very helpful and supportive throughout.

I had a great experience with AA Car Insurance when making an accident claim. The process was straightforward, communication was clear throughout, and the claims team were professional, friendly, and... See more

From the first phone call to the way my claim handled, the regular updates from the AA and their approved garage this has been a first class service would not hesitate to recommend

AA assist made a stressful situation much better. I was dealt with in a compassionate and very efficient way. Great communication and updates right through the process.

I felt let down by not being kept in touch with what was happening with the AA. When the garage picked my car up for assessment only I was told by them it would be back that day then depending on the... See more

You were extremely helpful on the phone and the claim was carried out in a reasonable amount of time and with the quality courtesy car

I received good support, advice and empathy from first contact during what I felt a difficult situation. They were pleasant, professional and showed good knowledge throughout the unpleasant experie... See more

Accident Assist is useless. I had an accident, not my fault, but my car was blocking a road with traffic backing up. The police needed the car to be moved quickly, but 20 minutes later I was still on... See more

From contacting the AA after the accident everything was taken out of my hands and dealt with quickly & professionally from start to finish of the claim & repair.

Prompt service All steps of claim were explained carefully. All aspects of my claim were dealt with professionally

The AA in general worked well to process my claim to a good outcome. But unfortunately my wife and I I had to wait 5 hours on the motorway hard shoulder for recovery by the AA,s sub-contractor.

The whole process went very smoothly. Customer services were very knowledgeable with good follow up calls and emails

My claim was dealt with in quick time. My car was removed to the repaire's for assessment the same day as the accident. The hirer car was delivered to my address the next day.

Genuine from start to finish - very attentive & listened to all worries & dealt with them

Once I had submitted the claim I felt the whole process was smooth and timely, and I was always kept informed throughout

Efficient and timely service, friendly and caring staff - all made the experience as easy and straight forward as possible.