Alphascootz Reviews 

Ordered on tuesday,
Its now Saturday, no tracking information provided...my sons birthday is on Tuesday and i dont know if his present will arrive on time. Terrible customer service service, our local shop (northampton) number not available, online service..well your talking to yourself! £899 i just hope iv nit been scammed !

Ordered Friday and it come the following Wednesday.fast deliver. First ride on the scooter today, and really happy with it. Got up to 38.5mph highly recommend this company.

Found it easy to get the right bike there was a lot to choose from without any hassle

Run away!! It's been 11 days since I ordered my bike and I haven't received it. After 7 days I managed to get a tracking number and it doesn't work on the GEL carrier website. This site is a scam. I'm going to ask for a refund!!
Barbara Bernard

Very fast delivery and everything seems to be working great.very happy

Ordered a £1200 e-bike online on 5th July after confirming via live chat that the item was in stock and available for shipping.

To date I’ve received 2 requests for feedback, 3 auto emails confirming they haven’t forgotten about my order and a further 2 live chats. Despatch was then promised by end of last week during chat 1 but this hasn’t happened. No response to chat 2 as yet and it appears a vital part of the pre order chat confirming stock levels and promising delivery within 7 days has now been deleted.

It’s unclear whether the item is in stock or not. I’m not confident the bike will be available anytime soon so I’m requesting a full refund so I can purchase from a reputable source. Disappointing!

Edit: 15th July. Refund was requested twice and denied as goods apparently shipped. Tracking info finally received on 17th and although paperwork has started the bike has not yet been shipped. Liars!

DO NOT BUY FROM THIS COMPANY !!!!! They sold me a faulty bike and refuse to refund it or replace the item. I’ve been going back and forth with them for 2 months now over email and phone. They’ve offered to send a new battery but I fail to understand how that will fix collapsed suspension, air bubble in hydraulics and brakes suddenly locking up and throwing me from the bike. I’m autistic and this is my only means on transport and now I’m having to jump through hoops with my bank to file it as a fraudulent payment. I highly advise you against buying anything from this company and they will happily take your money but refuse to help when things go wrong. The bike itself cost almost £1000 (£945) and I’ve spent over £200 in repairs and over £500 in travel where the bikes been out of order for weeks on end.

Good communication

A really poor experience so far. A week and a half from placing the order I have not received any evidence of dispatch, no tracking and Alphascootz have said they dent know when the delivery will be made. Their website says "free express delivery" which is clearly misleading. I've also received a holding email that says that they are changing warehouses and cannot help with anything for two weeks. I do not recommend this company.

The process is at a standstill, they keep writing the same thing over and over again that they can't process one order. I've been waiting for a week!👎👎👎

After waiting a long time to receive bike, it was scratched after weeks of trying to get them to exchange it, they agreed.
They received the return about two days ago but will not give any communication regarding the replacement bike.

Not got what they are Advertising

So far so bad ordered my ebike on the 26th of June, I haven't been sent no tracking number and been told they have already sent it out to bjs delivery service, which then I called them and they haven't got any of my details on there system so where is my ebike. This is terrible and I've never had a bad experience with deliveries and retailers. Now I'm thinking it's all a con and a scam. My latest time of waiting will be the 7th working day which will be 7th July. If I don't receive or get notified by this date then I will go to my bank to get this refunded as calling them up all you get is bad reception on there end.

I placed an order with Alphascootz on June 23rd. A few days later, I reached out to their support because I still hadn’t received any tracking number. They told me there were no shipping updates yet, so I waited.

Since then, I’ve sent multiple emails and also contacted them through the support form on their website, but I haven’t received any response at all. As of today, I still haven’t received my order, no tracking number, and no update.

I’m very disappointed with the lack of communication and service. I can’t recommend this company based on my experience so far.

The stated delivery time was 3 to 7 days that time frame has already passed, and I still haven’t received a tracking number or my E-Scooter.

Please check the order or I have to report and cancel the order if I do not receive my order
You can check my order number #alpheu39677

Customer service is top notch. Bought an electric bike that was delivered next day. They didn't include the promised scooter bag and they sent it next time with the tire and tube I purchased. Fast delivery again. I'd recommend them

I wish they keep in contact with there customer offer especially when there is a delay and tracking number should be sent to customer’s email as soon as the order is picked up and shipped. I did not receive my tracking number until I receive my scooter.

First class service from start to finish.
Would recommend them to anyone who would be interested in a new electric bike.

Ordered an eBike, waited a week, no news. Rang up, bike not in stock, no-one bothered to tell me.

Got a refund without any issues, so thanks for that.

Purchased a bike that was in stock or indicated as being in stock took payment only to receive a call to say they haven’t got it in stock …..so why take my money(no goods to sell you shouldn’t be advertising them)
No email received to confirm order cancellation…..told 3-5 days for refund yet you take the consumers money immediately…..
No confirmation email on purchase
No tracking details
Yet you have
My name
Address
Phone number
Email address all for nothing………
I wish I never dealt with you….iv no trust and no confidence in your outfit…..be careful people.
This is my first review ever I felt the need to let others know about this company…..

Allowing the purchase of goods that do not have in stock taking the money then calling the next day offering an alternative….the alternative was a different colour…not the colour I wanted….their system should not allow the purchase to process if it’s not stocked…..now 3-5 working days to get money back….not a company il be dealing with again.
Be careful people somethings a miss with this lot.