I had to return a pair of pants that didn’t fit well and they removed 30$ for the return and in addition they also removed the free shipping for when the order was shipped to me. So they removed a tot... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Still waiting on a delivery from the 8th of november
Company replied
Garment i purchased not delivered to my address; Evri not interested in helping, so the company you guys rely on for delivery is incompetent, despite their own photographic evidence of parcel being d... See more
Great quality & customer service. Well packaged, high quality and nice fitting clothes. Subtle design features that give a real high end feel. Great customer service too with a real personal touch... See more
Company replied
Company details
Written by the company
Alpine Apparel is a clothing company that has combined high-quality fabrics with a minimalist embroidered design style, and set out to create a brand that takes inspiration from our love and passion for the Alps and combined this into quality casual clothing that can be worn both on and off the slopes.
Contact info
71-75 Shelton Street, WC2H 9JQ, London, United Kingdom
- support@alpineapparel.co.uk
- alpineapparel.co.uk
2.4
Poor
49 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 50% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Quick delivery and good quality products
26 January 2022
Reply from Alpine Apparel
Hi Callum, thank you for the review! We hope that you like your hoodies. Aidan
Lovely hoody and delivered within a…
Lovely hoody and delivered within a couple of days of ordering :)
25 January 2022
Reply from Alpine Apparel
Hi Lucy, thank you so much for your review and really pleased to hear that you like you hoodie! Aidan
Highly recommended
Excellent quality! Brilliant customer service. Highly recommend this company!!
22 January 2022
Unprompted review
Great all round !
Quick and easy website, clothing design and quality even better !
19 January 2022
Unprompted review
Love my Alpine Apparel top
Love my Alpine Apparel top, was perfect for my ski holiday and such good quality have been wearing it loads since. Also love the sustainable packaging. Please make a bucket hat!
19 January 2022
Unprompted review
Reply from Alpine Apparel
Hi Kate, thank you for your review and it's great to hear that your Alpine Tee was perfect for your ski holiday! Be sure to tag us in any pics on insta! An Alpine Apparel bucket hat is definitely something that we are working on...
Perfect experience
Perfect experience, very happy with my purchase. Top quality fit and feel, fast delivery and arrived as described. Would recommend!
18 January 2022
Unprompted review
Reply from Alpine Apparel
Hi Harrison, thank you so much for your review & we're really pleased to hear that you're happy with your purchase!
Quarter zip next?
Great quality T-shirt, very breathable and suncream left no mark! Hope they bring out some more items with the same logo!
18 January 2022
Unprompted review
Reply from Alpine Apparel
Hi Edward, thank you for your review and great to get your feedback here. We have some exciting new products in the pipeline, including a quarter zip option which we can't wait to share with everyone.
Order was handled perfectly
Order was handled perfectly. Had a slight issue due to my own incompetence but the Alpine team were able to sort it out quickly and were incredibly kind and helpful.
Hoodie arrived within 2 days and is perfect. Really nice material with great embroidery. Cannot recommend highly enough.
18 January 2022
Unprompted review
Reply from Alpine Apparel
Hi Jack, thank you for the review and we're really pleased that you like the hoodie!
Quality product and service
Quality product and service. Really pleased with my Alpine Apparel hoodie. Great communication and regular delivery updates throughout. Highly recommend.
17 January 2022
Unprompted review
High quality clothing
Very happy with my tshirt, love the embroided logo and the quality of the cotton. The packaging is recycled and biodegradable too which is great. Customer service gave good updates on the whole order process. Would highly recommend!
16 January 2022
Unprompted review
Really happy with my hoodie
Really happy with my hoodie - it’s super comfy, lovely colour and good quality, and it came nicely packaged too. Size was what I expected. Definitely would recommend!
15 January 2022
Unprompted review
Recently bought a T shirt from this…
Recently bought a T shirt from this brand not knowing what to expect, the item was delivered and feels like great quality, the logo is high quality (embroided rather than printed) and the fabric feels durable. Good product
15 January 2022
Unprompted review
Highly Recommend!!
The design & quality of the hoody I ordered is outstanding, excellent communication throughout & arrived in time for Christmas! Highly recommend, will definitely be ordering more!
14 January 2022
Unprompted review
Comfy and robust hoodie
Thick durable hoodie keeps me warm. Hasn't shrunk in the wash. Customer service response very quick.
14 January 2022
Unprompted review
Reply from Alpine Apparel
Thank you so much for your feedback here and we are pleased to hear that you like the hoodie!
Great quality and service
Very happy with my purchase! Great quality and comfortable hoodie, suitable for all conditions. Delivery and communication was excellent - highly recommend!
12 January 2022
Unprompted review
Really impressed with the quality of…
Really impressed with the quality of the T shirt. I had excellent customer service and was kept in regular contact regarding my order. Will certainly buy again!
12 January 2022
Unprompted review
Five Star!!
Order received very promptly. Great customer service. Hoodie is really comfortable and good quality. Highly recommend!!
8 January 2022
Unprompted review
Excellent customer service
Excellent customer service, delivered on time and super comfy hoodie!
6 January 2022
Unprompted review
Quality product, excellent service
Cannot fault the service with Alpine Apparel. I ordered a hoodie and a tee, both of which are a really high quality material, which is very comfortable and durable. I was impressed with the communication regarding my order and there were no qualms with delivery, would buy again.
6 January 2022
Unprompted review
Very Good Quality
Ordered a hoodie and t-shirt. Both great quality, arrived as expected and fits well. No complaints!
6 January 2022
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.