I had to return a pair of pants that didn’t fit well and they removed 30$ for the return and in addition they also removed the free shipping for when the order was shipped to me. So they removed a tot... See more
Company replied
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Still waiting on a delivery from the 8th of november
Company replied
Garment i purchased not delivered to my address; Evri not interested in helping, so the company you guys rely on for delivery is incompetent, despite their own photographic evidence of parcel being d... See more
Great quality & customer service. Well packaged, high quality and nice fitting clothes. Subtle design features that give a real high end feel. Great customer service too with a real personal touch... See more
Company replied
Company details
Written by the company
Alpine Apparel is a clothing company that has combined high-quality fabrics with a minimalist embroidered design style, and set out to create a brand that takes inspiration from our love and passion for the Alps and combined this into quality casual clothing that can be worn both on and off the slopes.
Contact info
71-75 Shelton Street, WC2H 9JQ, London, United Kingdom
- support@alpineapparel.co.uk
- alpineapparel.co.uk
2.4
Poor
49 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 50% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
High quality clothing
High quality clothing that came in time for Christmas as promised! Will definitely be buying from Alpine Apparel again!
6 January 2022
Unprompted review
Really happy with my hoodie
Really happy with my hoodie! It fits really well and is good quality. Quick replies, would recommend.
6 January 2022
Unprompted review
So so impressed with the quality of my…
So so impressed with the quality of my purchase. Such an easy process and the customer service team were excellent. Can’t wait to make another order!
6 January 2022
Unprompted review
Couldn’t recommend Alpine Apparel more
Couldn’t recommend Alpine Apparel more, very happy with the product, communication of delivery times was great and customer service couldn’t have been better!
6 January 2022
Unprompted review
Top quality product
Top quality product, with cool designs. Responsive on queries and delivered as and when set out, would definitely order again!
5 January 2022
Unprompted review
Reply from Alpine Apparel
Hi Jarrod, I'm glad you like your Alpine order and thank you for the kind words and review!
Still waiting on a delivery from the…
Still waiting on a delivery from the 8th of november
19 November 2021
Reply from Alpine Apparel
Hi Graeme,
We would like to thank you again for your order. As your order was part of the Alpine Apparel launch process all orders are currently in production and will be delivered between 08/12/21 and 15/12/21. This was mentioned throughout the website and under the shipping policy on the page but I’m really sorry if that we didn’t display this more clearly. We have also sent out emails updating you on the production process so far, these may have gone into your junk folder by mistake so I apologise about this.
Once again we are really sorry for the miscommunication here and obviously really disappointed about your feedback and review. As a start up business we have tried to be as transparent as possible and we have taken your feedback on board and will make sure to try and avoid this in the future.
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