Alpine Dog Co. Reviews 595

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 184 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality and craftsmanship of the products, noting their durability and robust construction, which often exceeds expectations and lasts for years. The ordering process is frequently highlighted as easy, with many appreciating the fast delivery, often receiving items earlier than anticipated, even with personalization. Reviewers also commend the customer service for being helpful, responsive, and providing personalized solutions, making interactions pleasant and efficient. However, some people mentioned issues with orders, such as receiving incorrect items, missing components, or products that did not match the customization requested. A few customers also reported dissatisfaction with customer service, citing unresponsiveness to inquiries about order changes or sizing discrepancies, and in some cases, a perceived lack of resolution for product issues. Additionally, some reviewers found certain products, like harnesses, to be unexpectedly heavy or to have design flaws that affected fit and comfort for their pets.

What people talk about most

Product

Reviewers highlight positive aspects of product quality, with many customers praising the durability,... See more

Quality

Users describe positive interactions with quality, consistently praising the products as well-made, durable,... See more

Order

Reviewers mention positive feedback about order, with many expressing satisfaction with the ease of ordering,... See more

Customer service

People report positive experiences with customer service, highlighting its efficiency, resourcefulness, and... See more

Delivery service

Clients share positive opinions on delivery service, with many praising the quick and fast shipping times,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I recently discovered Alpine Dog Co. on Instagram and 3 orders later.. my spouse and I couldn't be any more happy! The communication is on point, the products are fantastic quality, turnover from orde... See more

Rated 5 out of 5 stars

I originally ordered the wrong size collar and realized as soon as confirmation came through. I reached out via IG & email, Alpine responded quickly on both and was able to rectify my error without is... See more

Rated 5 out of 5 stars

I ordered a limited edition 2” collar from alpine dog co about 6 weeks ago. I ordered the wrong one because I meant to order the 2 “ martingale one and still needed that one. I love it so much and the... See more

Rated 5 out of 5 stars

Ordered during their Boxing Day sales. A very polite lady called me explaining they had sold out of an item that I purchased and offered a solution that was very pleasing and was promptly shipped. T... See more


Company details

  1. Pet shop
  2. Pet Care Store

Written by the company

Durable, quality K9 Tactical gear that transitions to everyday wear for big dogs and dogs big in spirit.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

595 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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Rated 5 out of 5 stars

As always Alpine dog never disappoints

As always Alpine dog never disappoints. Have bought their collars and now harnesses and they are top notch in quality, look and customer service. Sizes are true and dogs love them as well. Would def recommend purchasing these products as they are quality made and shipping is always very quick.

24 April 2025
Rated 5 out of 5 stars

There was a sale so the price was…

There was a sale so the price was right. I love that I can have it personalized. I walk her usually on the left and I wish I had asked to have her name on the top when she's on my left. I could flip it the other way but then it would feel upside down.

17 April 2025
Unprompted review
Rated 5 out of 5 stars

Custom collar for pocket bully

My pocket bully’s customized collar is awesome! The embroidery came out perfectly. We love the rose gold color. It fits great and is very well constructed. It was fun customizing it with the many available options. It shipped fast from Canada to Florida in about a week. We love this new collar, it’s very beautiful and stylish! Definitely recommend.

26 March 2025
Rated 5 out of 5 stars

I was looking for a good quality tactical collar for my dog

I was looking for a good quality tactical collar for my dog and found your site. The site was easy to navigate and I found everything I needed. The prices for the items I ordered were reasonable and were delivered in good time. Will definitely be ordering from you in the future.

30 March 2025
Rated 1 out of 5 stars

Wouldn’t recommend

Wouldn’t recommend, adjustments cover the customizations and the company doesn’t assist in any accommodations for fixing issues even after you spend $70-$100 on a collar.

26 March 2025
Rated 5 out of 5 stars

Quick shipping. Quality products

Quick shipping.
Quality leash and collar.
Responsive Customer Service
I ordered the wrong colors originally and when I contacted customer service they fixed my mistake immediately with no push back.

Also, Elsa is going to look and feel fantastic with her new collar and matching leash. 💖

14 March 2025
Unprompted review
Rated 5 out of 5 stars

Awesome

Had little issue with order at first but they made it right and I would definitely recommend!! Collars look great and are very sturdy!!

8 March 2025
Unprompted review
Rated 5 out of 5 stars

the customer service is great and my…

the customer service is great and my dogs collar and leash came extremely quick. The quality of service and the quality of the collar exceeded my expectations and this is definitely a brand i’d suggest to any of my friends or family to invest in!

26 February 2025
Rated 5 out of 5 stars

Heavy Duty & Well Made

I ordered collars for both of our working breeds, as we were having a hard time finding sizes with the handles for one of our dogs- but know how helpful than handle can be when we are in public places. Ordering was extremely easy and it only took just over a week to get them over to me on the stateside. Collars feel and look heavy duty and I’m excited for my dogs to show them off!

26 February 2025
Rated 5 out of 5 stars

Quality

Great quality in the flat leashes. I bought two. Quick response and delivery time.
Love the product. Need them to make a 4ft flat leash.

24 February 2025
Rated 5 out of 5 stars

Easy to order and find sizing

Easy to order and find sizing. Love the options for colours and seems super strong ( only used it once so far). Love the handles! Buckles and seems look like they will last!

16 January 2025
Unprompted review

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