Alpinestars Reviews 

They treat their staff like slaves, no bonus or increase in 15 years of service, the own is a tyrant who treats everyone like dirt. He is never on the premises and lets two totally incompetent women run the show. Outrageous, I hope they go bankrupt.

I’m honestly shocked by the level of customer service (or rather, the complete lack of it) from Alpinestars. Over a week ago, I reached out via email to inquire about a few of their products that I was genuinely interested in purchasing. When I didn’t get a response, I followed up through their chat service four days ago, and still, absolutely nothing.
For a brand that sells premium-priced gear, you would expect a standard of service that matches the price tag (or even any kind of that). Instead, the experience has been the exact opposite: unresponsive, inefficient, and frankly, disrespectful to potential customers. It’s unbelievable that a company operating at this level hasn’t figured out that customer service is a crucial part of product quality.
Their loss, I’ll be taking my money elsewhere. Some companies seriously need to learn that ignoring your customers is the fastest way to lose them.

They changed my order without talking with me, resulting in the hassle of returning product and having to deal with refunds and delay in product I wanted. Extremely poor service. They don't understand how to deal with American customers.

Very nice quality products, even though I got a kids size glove, which wasn’t described! But very nice customer service to help me with the refunds, so I could buy the right one!

I CAN'T GET MY HELMET SHIPPED!!
ONCE YOU ORDER YOU CAN'T CANCELL!!BAD COMPANY,VERY SLOW GO TO REVZILLA!!

I brought a pair of Alpine star smx 1r v2 shoe and the glue on the left boot Velcro buckle has completely come apart from the Velcro strip - These boots are only a week old (Worn x4 times). When I returned the boots to the store of original purchase I received appalling customer services from amx Bendigo! I will not be buying any more products from them and I will give alpinestar a miss next time i need gear. This has left a bad taste as the boots are not even a week old!

If you want crappy products & non existent customer service, buy from alpinestars! I had to chase them down after 5+ emails over the span of 1 month asking them for an update on the warranty on a leaking rainsuit. When I finally got a hold of them they couldn’t give me an estimated turnaround time for sending the rainsuit in for testing. He said this is part of the warranty procedure. The part when they try to hide from the customer. We love alpinestars but no longer will support a brand who won’t own up to their mistakes.

Customer service is absolutely appalling i wanted a pair of Alpinestars radon relaxed fit jeans in blue 36W 36L they come up in different sizes depending on what colour you get so I emailed Alpinestars and got nowhere fast very unhelpful i sent about 5 email I did get the odd reply I sent pics in my last email and had no reply from them The Alpinestars Radon black come up big in the waist and perfect in the leg and in the blue they come up perfect in the waist and skinny fit in the leg. I went to J&S 1st then to Essexs bikers the to Sportsbikeshop and a few stalls at a bime show and all off them were the same. 2 of the shops said for some reason they do come up different and they don't know why

I want to learn, is this Thealpinestars account fake?I gave order.But I cannot connet with them?

Have purchased many items over the years from this
Company,and have been happy until ,I got my tec 7
Motorcycle boots from millennium in st Helens.bought
In good faith thinking they were waterproof,but sadly
After only half dozen rides they were flooding and not letting water out.the was a reaction with the boots and they really stank ,got in touch with the company to ask for help and got a fob off from italy.ive owned many boots never had trouble like these,ended up paying over £500 for guaranteed waterproof from Daytona.
Pity they put short term gain over long term loss.I have no confidence in after sales to purchase anymore products of them.

Marianna @alpinestars was so helpful with my issue with my S-MX+ boots and was very helpful with dealing with the issue I am very grateful for all her help and the great communication from the emails

ZERO response from customer service as about making a return from the UK.

I took a punt that a large company like this would have a simple way to return goods from the UP, like all of their COMPETITORS.

Unfortunately as per lots of other comments on here Alpinestars customer service is non-existent.

Do your self a favour and buy from a reputable UK company - I so wish I had.

Very disappointing customer service,won't be buying anymore equipment from this company 😒

Bought an Alpinestars motorcycle jacket 2 years ago only for it to recently have the zipper snap off. I contacted the place I bought the jacket from and they have been passing my messages on to their alpinestars rep. The rep said that because it’s out of warranty that it cannot be replaced or fixed, however, under the ACCC im entitled to a “free repair to a minor problem”. The rep has disregarded this information leaving me quite annoyed. If they don’t come to a resolution I won’t be buying anymore alpinestars products and will advise other people not to either.

Do not trust any equipment that is Air equipment from this company Alpinestars . I had a race AIR Race Tech vest showed that it was completely good and ready to deploy on sleeve as it should. when I crash, the airbags did not deploy properly and rear back protector still in tact. NEVER DEPLOYED. Alpinestars keeps telling me how my accident was correct though their data was wrong and shows proof of BAD PRODUCT with errors.
They tried giving me back same vest and charge $300 saying vest is okay. I WILL never trust them or work with them again. HOW CAN A RIDER TRUST THIS COMPANY. DO NOT BUY AIR RACE TECH ALPINESTARS 100% faulty errors and doesn’t work.

Ordered some motorbike gloves Women Stella Freeride V2 Gloves - XS / Black1
Women Stella Freeride V2 Gloves

When they turned up it says cycling on the label but nowhere on the website it states they’re for cycling. Really annoyed with this. These provide no protection at all on a motorbike. Nice one

I discovered that all of the Tech Air Off-Road have a manufacturing defect that results in the chest protector being crooked. When I submitted a review on their site I was sent a notice to revise my review. Every review that I submit is being sent back to me with the request that I revise it. This leads me to believe that they will only approve positive product reviews on their website, which is a dishonest way to operate in my opinion.

Avoid this company like the plague! Absolute nightmare to deal with, they ship stuff from Italy if you’re buying in the UK and every part of dealing with them is horrendous. Sent me bike shoes in US sizes that I paid £200 for and trying to send them back for a a refund the past 3 weeks has been a nightmare. Customer service is non existent they reply every week or so, it’s like they’re being intentionally difficult to stop you getting a refund. Do not under any circumstances shop with these people you will absolutely regret it.

Brand new Tech Air 10 bought several months ago. Attempted to charge it for the first time a week ago for a race this past weekend. The suit connects to the app and show as being charged but the LED fob isn't lighting up. Called Torrance office and was brushed off and told to email customer support even though I live 30 mins away and had a race in 2 days. I had 1 halfhearted email from support with a basic suggestion to charge the LED (no luck) That was Thursday afternoon. No follow up. I missed my race as I couldn't be certain the suit was 'live'. Not happy. Strongly considering asking for a refund and getting D Air

The Alpine Stars European retail web site is using US shoe sizes (??) so the pair I ordered did not fit me initially. The return process for my order (# AE206710) was not straight forward. I had to ask several times over email as I was not getting any response, at first. I then had to order and pay for another pair of shoes as replacement. Unfortunately, they were of different color as one of the shoe was of a slightly different shade of red than the other (as if it had faded). The return process is so cumbersome that I decided to keep them even if the color of each shoe does not really match. While the new replacement shoe fits well, they look a little odd due to the color mismatch and the support experience is poor.