Just passed my automatic driving test with only 2 minor faults after having some lessons with Sorina! She was incredible and made me feel so calm and confident while preparing for my test, I couldn’t... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Chloe, she was the reason my experience this morning was superb. I am in absolute turmoil at present due to my current circumstances and she was so helpful, compassionate and understanding. Chloe put... See more
Company replied
I had a motorcycle accident and ALPS have been dealing with it for several months. The delay was partly due to my work, sometimes I couldn’t reply for weeks. Also, the other party, despite accepting r... See more
Company replied
Very professional and helpful good team and get the ball rolling Chole was was great and made it easy for me to go through everything they needed after a very stressful time after being hit by a drun... See more
Company replied
Company details
- #5 of 7 best companies in Legal Expenses Insurance Company
- #21 of 68 best companies in Car and Motor Insurance Agency
- #113 of 229 best companies in Insurance agency
- #125 of 175 best companies in Insurance broker
- #59 of 137 best companies in Insurance company
About Alps
Written by the company
for brokers
for clients
About Alps
Alps is built upon mutually beneficial growth and long-term partnership. We believe in commitment with longevity and substance between ourselves and our brokers and we make add-ons, add up. We’re proud to say that we have 25 years of insurance product experience.
Alps Ltd
You can count on our dedicated ongoing marketing, sales, compliance, and product development support. Rest assured, we keep things simple: no minimum volumes, no exclusivity, and no tie-ins.
Alps Legal
All our staff are encouraged to contribute positively to consistently improve the client experience. We recognise the importance of communicating in a manner which suits the needs of differing individual requirements, therefore innovation remains central to the way we deliver our range of legal services.
get in touch
Contact info
CW12 3AQ, Congleton, United Kingdom
- alpsltd.co.uk
4.7
Excellent
351 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 80% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very patient
Very patient, polite and genuinely extremely nice people to talk to easy to understand and walk you through everything so you understand it in your own way
23 December 2025
Reply from Alps
Thank you so much for your kind words! We’re thrilled to hear that you felt supported and that our approach made things clear and easy to understand. Your feedback has been shared with Cally who you spoke to. We really appreciate you taking the time to share your experience!
Good process
4 December 2025
Reply from Alps
Thank you for your review! We've shared your kind feedback with Hayley, who you spoke with. If you need any further assistance, please don’t hesitate to reach out!
Good i agree
28 November 2025
Reply from Alps
Thank you for your review! We're delighted to hear you had a 5-star experience with our service. We've shared your kind feedback with Cally, who you spoke with. If you need any further assistance, please don’t hesitate to reach out!
That made my claim effortless they…
That made my claim effortless they handled everything and very happy with the settlement that they got for me
12 November 2025
Reply from Alps
Thank you so much for your kind words! We’re really glad to hear that the process felt effortless for you and that you’re happy with the settlement. We've shared your feedback with Matt who you have spoken to!
Marissa was very helpful to me
Marissa was very helpful to me. She went and above what needed to be done.
17 November 2025
Reply from Alps
Thank you so much for your kind words. We're glad to hear Marissa was able to support you and go above and beyond. We appreciate you sharing your experience!
Reply from Alps
Thank you for your kind words! We’re delighted to hear you found our team professional and friendly. We’ve shared your feedback with Cally, who you spoke with!
Good support
Guidance throughout the process good, step by step explained, easy to understand
14 November 2025
Reply from Alps
Thank you for your feedback! I’m really happy to hear that the guidance was clear. We have shared your feedback with Chloe who you spoke with! :)
Reply from Alps
Thank you for your kind words! We’re delighted to hear you found our team helpful and polite. We’ve shared your feedback with Cally, who you spoke with!
Helpful company
The staff that I dealt with were friendly, helpful and sympathetic to my incident
4 November 2025
Reply from Alps
Thank you so much for your kind words and for taking the time to share your experience. We’re really pleased to hear that our team was friendly, helpful, and supportive during your incident. We have shared your feedback with Sophie who you spoke with. If there’s anything else we can assist you with, please don’t hesitate to get in touch!
Excellent service over the phone and a…
Excellent service over the phone and a quick response via email.
7 November 2025
Reply from Alps
Thank you so much for your kind words! We’re thrilled to hear you had a great experience with our phone and email service. Providing quick and helpful support is always our goal, and we truly appreciate your feedback. We have shared your review with Marissa who you spoke with!
Reply from Alps
Thank you so much for your kind words! We’re thrilled to hear you received excellent service from Cally, we’ll be sure to share your feedback with her.
Helpful Grace
Grace was extremely helpful. She went away to find the answer to a not so straightforward question and promptly emailed me back with a positive response
31 October 2025
Unprompted review
Reply from Alps
Thank you so much for your lovely feedback! We’re delighted to hear that Grace was able to help and provide the information you needed. It’s great to know that her prompt and thorough support made a positive impression, we really appreciate you taking the time to let us know.
It was a great pleasure to say thank…
It was a great pleasure to say thank you very much for the support the team has provided , superb i never faced any issues , timely updates and very fast response . Good work by the entire team cheers and all the very best
Regards
Kiran Cherian
29 October 2025
Unprompted review
Reply from Alps
Thank you so much for your kind words! We’re delighted to hear that you had such a positive experience and that our team’s support, updates, and response times met your expectations. Your feedback means a lot to us and will be shared with Kara and the wider team! Wishing you all the best too!
I asked for a document to be changed…
Company got in touch with me to resolve all my issues. Happy with service.
27 October 2025
Reply from Alps
Thank you for your feedback. We completely understand that delays can be frustrating, and we’re sorry for the inconvenience caused. I can see that the team did send the revised documents several times and made repeated attempts to ensure you received them. It appears the issue was a technical one rather than a human error, and this has now been resolved. Thank you for your patience and understanding.
Reply from Alps
Thank you so much for your wonderful feedback, we’re delighted to hear that you found the service helpful! We will make sure to share your feedback with Hayley!
Cant really give a review as only just…
Cant really give a review as only just started a claim
23 October 2025
Reply from Alps
Thank you for taking the time to leave a review! We completely understand that it’s early in your claim journey. We ask for feedback based on the service you’ve received from your handler so far, as it helps us ensure we’re meeting your expectations from the very start. We hope that as your claim progresses, our team continues to deliver a smooth and supportive experience worthy of a 5-star review!😊
Very thorough with their replies
22 October 2025
Reply from Alps
Thank you so much for your lovely feedback! We’re so glad to hear that you found Chloe’s replies thorough! We’ll be sure to pass your kind words along to her!
My experience was good every thing whet…
My experience was good every thing whet well thank you for your help
17 October 2025
Reply from Alps
Thank you for your kind feedback. We’re really glad to hear that we were able to help. Your comments have been shared with Chloe, who you spoke with. If there’s anything more we can assist you with, please don’t hesitate to get in touch.
Reply from Alps
Thank you for your review! We're pleased to see such positive feedback about our team! We've passed your feedback along to Kara, who you spoke with. 😊
excellent outcome
Every step was visible to see, and the end result was that my losses were reclaimed.
14 October 2025
Reply from Alps
Thank you so much for your feedback. We're really pleased to hear that you found the process transparent and that the outcome met your expectations. We have shared your feedback with Sophie! If there's anything further we can assist with, please don't hesitate to get in touch.
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