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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Chloe, she was the reason my experience this morning was superb. I am in absolute turmoil at present due to my current circumstances and she was so helpful, compassionate and understanding. Chloe put... See more
Company replied
I had a motorcycle accident and ALPS have been dealing with it for several months. The delay was partly due to my work, sometimes I couldn’t reply for weeks. Also, the other party, despite accepting r... See more
Company replied
Very professional and helpful good team and get the ball rolling Chole was was great and made it easy for me to go through everything they needed after a very stressful time after being hit by a drun... See more
Company replied
Company details
- #5 of 7 best companies in Legal Expenses Insurance Company
- #21 of 68 best companies in Car and Motor Insurance Agency
- #113 of 229 best companies in Insurance agency
- #125 of 175 best companies in Insurance broker
- #59 of 137 best companies in Insurance company
About Alps
Written by the company
for brokers
for clients
About Alps
Alps is built upon mutually beneficial growth and long-term partnership. We believe in commitment with longevity and substance between ourselves and our brokers and we make add-ons, add up. We’re proud to say that we have 25 years of insurance product experience.
Alps Ltd
You can count on our dedicated ongoing marketing, sales, compliance, and product development support. Rest assured, we keep things simple: no minimum volumes, no exclusivity, and no tie-ins.
Alps Legal
All our staff are encouraged to contribute positively to consistently improve the client experience. We recognise the importance of communicating in a manner which suits the needs of differing individual requirements, therefore innovation remains central to the way we deliver our range of legal services.
get in touch
Contact info
CW12 3AQ, Congleton, United Kingdom
- alpsltd.co.uk
4.7
Excellent
351 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 80% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Staff very helpful
26 August 2025
Reply from Alps
Thank you very much for your feedback! We strive to provide a happy, friendly and helpful service and we're really pleased that you found us helpful. Your review has been shared with Chloe who you spoke with!
Reply from Alps
Thank you for your kind feedback. We’re really glad to hear you found the service helpful, informative, and polite. Your comments have been shared with Grace, who you spoke with. If there’s anything more we can assist you with, please don’t hesitate to get in touch.
Chloe
Chloe, she was the reason my experience this morning was superb. I am in absolute turmoil at present due to my current circumstances and she was so helpful, compassionate and understanding. Chloe put me at ease straight away and gave me all the reassurances that I needed. Thank You.
26 August 2025
Reply from Alps
Thank you for taking the time to share your experience. We're truly sorry to hear that you're going through a difficult time, but we're very glad Chloe was able to offer the support, compassion, and reassurance you needed. Your kind words have been shared with Chloe. If there’s anything more we can do to support you, please don’t hesitate to reach out.
Reply from Alps
Thank you for your lovely feedback. We're so pleased to hear you found the service quick, professional, and helpful.
Your comments have been shared with Marissa, and she’ll be very glad to know her support was appreciated.
If there's anything else we can assist with, please don’t hesitate to get in touch.
Thank you
The individual I spoke to was incredibly helpful and quick to follow up with the actions - thank you!
22 August 2025
Reply from Alps
Thank you for your kind words. We’re really glad to hear you found the support helpful and that everything was followed up promptly.
Your feedback has been shared with Sophie H, who you spoke with
If we can help with anything else, please don’t hesitate to get in touch.
Reply from Alps
Thank you for your kind review. We're glad to hear you found the explanation of the process clear and thorough, and that everything was handled promptly.
Your comments have been shared with Matt, who you spoke with.
Exceptional service from the moment we…
Exceptional service from the moment we reported the claim, constant checking for updates and all the way through
15 August 2025
Reply from Alps
Thank you for your review. It's great to hear that the team met your expectations. We will pass your comments on to Cally and the team.
good service
12 August 2025
Reply from Alps
Thank you for your review. We will pass this on to Becci and the team.
Alps an insurance company to be recommended
Staff are polite, knowledgeable, and very helpful. Excellent firm, highly professional
8 August 2025
Reply from Alps
Thank you for your review. We are pleased to hear that Matt and the team were able to assist you and that you found our service helpful and professional. Your recommendation is appreciated.
Dear alps I m so happy for your success job with me. The best company I have seen up to date 👌🙏 the team is amazing and helpful ❤️
Dear alps
I m so happy for your success job with me. The best company I have seen up to date 👌🙏 the team is amazing and helpful ❤️
5 August 2025
Reply from Alps
Thank you for your feedback. We are glad to hear that Kara and the team were able to help you and that you had a good experience with us. Your comments are appreciated and will be shared with the team.
As much as one can ask for
Great portal loads of products and very helpful and friendly staff. Would thoroughly recommend.
8 August 2025
Reply from Alps
Thank you for the great review! We're pleased to hear that you like our portal and find our team helpful and friendly. Your feedback is truly appreciated and has been shared with Lucy, who you spoke with this morning!
Reply from Alps
Thank you so much for leaving a review! We're glad to hear that you found our support helpful and persistent. We have shared your feedback with Matt who you have been speaking with. Don’t hesitate to reach out if you ever need anything in the future!
Excellent Service
Whilst I don't find the website necessarily very intuitive, when you call an underwriter, they are always very keen to help and guide you. I have always had a very good experience when using ALPS.
7 August 2025
Reply from Alps
Thank you for your feedback! We're delighted to hear you've had a positive experience with our team. Your comments have been shared with Lucy, who you spoke with yesterday.
If you’re happy to share a bit more detail about your experience with the website, we’d really appreciate it. Your input will help us improve the site and ensure it becomes a helpful, easy-to-use tool to support you with your policy administration.
Very helpful staff
6 August 2025
Reply from Alps
Thank you for your review! We're glad to hear that you found our team's service helpful. We've passed your feedback along to Lucy, who you spoke with. 😊
Very good service and speak nice I m happy well done
Hi alps i m very happy you give me good service and speak nice and slowly thanks
5 August 2025
Reply from Alps
Thank you for your kind words we're really pleased to hear that you were happy with the service and the support you received.
Your feedback has been shared with Sophie. We're glad she was able to assist you in a clear and helpful way. If there's anything further we can assist with, please don't hesitate to get in touch.
Very professional and helpful good team…
Very professional and helpful good team and get the ball rolling Chole was was great and made it easy for me to go through everything they needed after a very stressful time after being hit by a drunk driver
Thanks Darren
5 August 2025
Reply from Alps
Thank you for taking the time to leave your review. We're really pleased to hear that you found the team professional and helpful, especially during such a stressful time.
Your feedback has been shared with Chloe. We're glad she was able to support you and help make the process easier.
Hayley and Kara have been a pleasure to…
Hayley and Kara have been a pleasure to deal with, they're polite, friendly and quick with responses to any questions I have had throughout the entire process.
31 July 2025
Reply from Alps
Thank you for your kind words. We're delighted to hear that Hayley and Kara provided such a positive . Your feedback has been shared with them both. Please don’t hesitate to reach out if we can assist you further.
Reply from Alps
Thank you for your review, your comments have been shared with Becci who you spoke with. Should you require any further assistance in the future, please don’t hesitate to get in touch!
I got through to the right expert fast…
I got through to the right expert fast - she was very helpful and understood what was needed. provided a fast quote response as promised.
Great Experience, Thank you.
28 July 2025
Reply from Alps
Thank you for your feedback we're very glad to hear you received the prompt support you needed. Your comments have been shared with Marissa, who you were speaking with. If there's anything further we can assist with, please don't hesitate to get in touch!
Felt like I was fighting against Alps even though they were representing me.
Misinformed and mislead during a lengthy process for a simple accident where I wasn't fairly represented by Alps.
26 July 2025
Unprompted review
Reply from Alps
Thank you for your feedback. We’re sorry you’re unhappy with the outcome. Cover can only continue where prospects of success meet the policy standard. Our decision was explained during the process. We’re happy to arrange a review with your provider.
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