Just passed my automatic driving test with only 2 minor faults after having some lessons with Sorina! She was incredible and made me feel so calm and confident while preparing for my test, I couldn’t... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Chloe, she was the reason my experience this morning was superb. I am in absolute turmoil at present due to my current circumstances and she was so helpful, compassionate and understanding. Chloe put... See more
Company replied
I had a motorcycle accident and ALPS have been dealing with it for several months. The delay was partly due to my work, sometimes I couldn’t reply for weeks. Also, the other party, despite accepting r... See more
Company replied
Very professional and helpful good team and get the ball rolling Chole was was great and made it easy for me to go through everything they needed after a very stressful time after being hit by a drun... See more
Company replied
Company details
- #5 of 7 best companies in Legal Expenses Insurance Company
- #21 of 68 best companies in Car and Motor Insurance Agency
- #113 of 229 best companies in Insurance agency
- #125 of 175 best companies in Insurance broker
- #59 of 137 best companies in Insurance company
About Alps
Written by the company
for brokers
for clients
About Alps
Alps is built upon mutually beneficial growth and long-term partnership. We believe in commitment with longevity and substance between ourselves and our brokers and we make add-ons, add up. We’re proud to say that we have 25 years of insurance product experience.
Alps Ltd
You can count on our dedicated ongoing marketing, sales, compliance, and product development support. Rest assured, we keep things simple: no minimum volumes, no exclusivity, and no tie-ins.
Alps Legal
All our staff are encouraged to contribute positively to consistently improve the client experience. We recognise the importance of communicating in a manner which suits the needs of differing individual requirements, therefore innovation remains central to the way we deliver our range of legal services.
get in touch
Contact info
CW12 3AQ, Congleton, United Kingdom
- alpsltd.co.uk
4.7
Excellent
351 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 80% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The lady i spoke to was very helpful…
The lady i spoke to was very helpful and sorted out the transaction with minimum fuss.
Just what you want from a supplier.
Excellent service.
13 October 2025
Reply from Alps
Thank you for your great feedback! We’re delighted to hear that Marissa was able to assist you efficiently and provide the level of service you expect. We’ll be sure to pass on your kind words, don't hesitate to reach out to our support team if you require further assistance!
Very helpful and professional would…
Very helpful and professional would highly recommend
13 October 2025
Reply from Alps
Thank you for the lovely feedback! We're so pleased to hear that Kara was helpful and professional. Your recommendation means a lot, and we’ll be sure to share your kind words with her! If there’s anything more we can assist you with, please don’t hesitate to get in touch!
Very helpful
Very helpful, explained everything clearly and precisely. Great help in a stressful situation
13 October 2025
Reply from Alps
Thank you for your kind review! We're so glad to hear that Matt was able to provide clear and helpful support when it was most needed. We'll be sure to pass along your feedback. If there’s anything more we can assist you with, please don’t hesitate to get in touch!
Reply from Alps
Thank you for your review! We've shared your kind feedback with Sophie H, who you spoke with. We'd love to know what we could do to make your experience a 5 star one next time. Let us know!
They were brilliant and full…
They were brilliant and full communication at all stages
7 October 2025
Reply from Alps
Thank you for your great feedback. We’re really pleased to hear you were happy with the communication throughout the claim!
Your comments have been shared with Kara, who you spoke with!
Reply from Alps
Thank you for your review! We've passed your feedback along to Grace and Marissa, who you spoke with. 😊
Chloe was straight to the point and…
Chloe was straight to the point and clear. She understood my query and helped me get through it
30 September 2025
Reply from Alps
Thank you for your feedback! I'm really glad to hear that Chloe was clear, direct, and helpful in resolving your query. We've shared your review with her, it's always great to see team members recognised for their excellent support. If you need anything else, we're here to help!
Reply from Alps
Thank you for your feedback! We're so glad to hear you had a great experience with Grace. We'll be sure to pass along your kind words!
The most polite and helpful person I've…
The most polite and helpful person I've spoken to to help me. Thank you
26 September 2025
Reply from Alps
Thank you so much for your kind words! We're thrilled to hear that Matt was able to assist you so politely and helpfully. We'll be sure to pass along your feedback. If there's anything else you need, we're always here to help!
EFFICIENT SERVICE
Very easy to see the status of the claim from start to finish.
Always prompt in replying to any queries.
24 September 2025
Reply from Alps
Thank you for your kind feedback! We're so glad to hear you found the claims process clear and efficient. We have shared your feedback with Hayley who you spoke with! If you ever need assistance in the future, we're here to help!
My experience today was excellent
My experience today was excellent, I was given the information I needed, it was clear and precise and put my mind at rest over the matter I was enquiring about.
17 September 2025
Reply from Alps
Thank you for your kind feedback. We’re really glad to hear you found the information clear and precise. Your comments have been shared with Matt, who you spoke with. If there’s anything more we can assist you with, please don’t hesitate to get in touch. 😊
Helpful
Helpful, polite at a stressful time for me. Aviva offered a very fair settlement for which my broker Verlingue will thank them on my behalf.
17 September 2025
Reply from Alps
Thank you for your kind words, we're really pleased to hear that we could help during a difficult time. Your feedback has been shared with Becci who you spoke with! 😊
Very helpful when I was registering my…
Very helpful when I was registering my accident
1 September 2025
Reply from Alps
Thank you for your kind feedback. Your comments have been shared with Grace, who you spoke with. If there’s anything more we can assist you with, please don’t hesitate to get in touch. 😊
Super kind reliable and amazing group…
Super kind reliable and amazing group of employees.
11 September 2025
Reply from Alps
Thank you for your review! We're pleased to see such positive feedback about our team! We've passed your feedback along to Chloe, who you spoke with. 😊
ALPS Ltd are illegally witholding a £75 payment
On Thursday, 4th September ALPS finally agreed to honour my claim for £75
However, I still have not been paid.
ALPS have my bank account details and a transfer would take seconds.
Tomorrow, 10th September I intend to lodge a complaint with the Financial Conduct Authority (FCA) who authorise and regulate ALPS Ltd
9 September 2025
Unprompted review
Reply from Alps
Thank you for taking the time to leave this review.
As clarified in the response to your previous review concerning the same subject, I can clarify that we do not operate the recovery service. However, we take all customer feedback seriously and understand your frustration.
We have passed your concerns directly to the service operator, and they will be contacting you to resolve this issue. We hope they can work with you to reach a satisfactory outcome.
Reply from Alps
Thank you for your review! We're glad to hear that you received a quick response. We've passed your feedback along to Matt, who you spoke with. 😊
Reply from Alps
Thank you for your lovely feedback! We are glad you find the team helpful and kind! We have shared your feedback with Chloe who you spoke to!
Helpful and courteous
I had a motorcycle accident and ALPS have been dealing with it for several months. The delay was partly due to my work, sometimes I couldn’t reply for weeks. Also, the other party, despite accepting responsibility, did not want to offer compensation for the incident. ALPS have been patiently waiting for my replies and eventually I was offered a compensation. I have been corresponding with several contacts, Chloe, Kara, Rebecca , and probably others who have all been very helpful.
8 September 2025
Unprompted review
Reply from Alps
Thank you for taking the time to share your experience. We're pleased to hear that Chloe, Kara, Rebecca, and the rest of the team were able to support you throughout the process and that a positive outcome was eventually reached. If there's anything else we can help you with in the future, please don't hesitate to reach out.
Lucy was helpful and kind
5 September 2025
Reply from Alps
Thank you for your kind feedback. Your comments have been shared with Lucy B, who you spoke with. If there’s anything more we can assist you with, please don’t hesitate to get in touch.
Reply from Alps
Thank you for your 5* review! We are really pleased the team were able to provide you with an immediate response to your query! Your feedback has been shared with Lucy B who you spoke with!
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