Alquicoche Reviews 

836
TrustScore 4 out of 5

3.8

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Rated 5 out of 5 stars

Brilliant fast and efficient service. We hired a nine seater mini bus and it was very comfortable and nice to drive. The team was friendly and helpful. Would strongly recommend.

Rated 5 out of 5 stars

Thanks to Noah and Aitor at the Dénia office my experience was excellent. Both are professional, reliable, and quick, and most importantly, they truly care about making sure everything goes smoothly.... See more

Rated 5 out of 5 stars

The Car was clean, new and for a good price, the Person at the front desk spoke among other English and was very helpful and friendly. Eventhough we booked on short notice everything went without com... See more

Rated 1 out of 5 stars

Hired a car through a 3rd party company named Discover Cars and I took out full coverage insurance which covered wheels etc, the car was from Alquicoche. They charged over €700 from the deposit for th... See more

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Company details

  1. Car rental company

Written by the company

Alquicoche nació en 2015 en Valencia, el lugar ideal para un viaje en familia, una escapada romántica o para pasar una larga temporada disfrutando de playas espectaculares, la naturaleza y la hospitalidad de un pueblo de arraigadas tradiciones. Durante nuestros años de experiencia hemos sido la empresa de alquiler de coches en Valencia de referencia para miles de visitantes que nos han confiado una pieza clave de sus vacaciones y viajes de negocios. Trabajando bajo rigurosos estándares de calidad, seguridad y honestidad y con una moderna y renovada flota de vehículos, incluyendo los últimos avances tecnológicos y modelos de las marcas más prestigiosas, hemos conducido a nuestros clientes a sus puntos de destino con seguridad. Nuestro equipo de profesionales multilingües siempre dispuestos para facilitarle un trato personalizado y para aconsejarle cual es el vehículo más adecuado a sus necesidades. Reserve a través de nuestra web , obtendrá el mejor precio garantizado además de la certeza de que su reserva se realizará de una forma rápida y sencilla. Con oficinas en Madrid, Barcelona, Valencia, Málaga, Alicante, Denia y más de 50 destinos más. Usar la App Alquicoche en su teléfono móvil es la forma más sencilla de seleccionar y reservar un coche o una furgoneta en solo unos segundos en cualquier momento y en cualquier lugar del mundo en todas nuestras oficinas.


Contact info

3.8

Great

TrustScore 4 out of 5

836 reviews

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3.8

All reviews

(836)

13 reviews in the last 12 months

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Rated 4 out of 5 stars

I would rent a car from this company.

Easy communication and fast response on WhatsApp.
On time for pickup.
New car!
We had a early return.
No problem...
Just leave the car on the airport parking lot!
Next trip to valencia
I would rent a car from this company.

9 December 2022
Rated 5 out of 5 stars

Perfectly arranged

Pick up of the car was very easy and fast. We rented a Fiat 500 which was in perfect condition. The guy who helped us was very kind. Also returning the car was very easy.

30 November 2022
Rated 5 out of 5 stars

My recommendation

The car was pretty good and in an excellent condition. The contact with the employee very gentle.
All in all, my recommendation.
Next time at ALC, Alquicoche is our first choice.

18 November 2022
Rated 5 out of 5 stars

The reservation proces and service were…very ok

The reservation proces and service were very good.
We ourselves made a mistake in mentioning the wrong arrival time of our airplane in our reservation (flightnr. didn’t match with time of arrival) and your employee saw this mistake and contacted us about it to set this right! 👍🏻 Many thanks!

5 November 2022
Rated 1 out of 5 stars

The worst experience of the entire vacation

Absolutely tragic behavior after the end of the rental, no one took the car on the spot, the end of the rental was at 10:00, the branch was supposed to open at 9:30, no one was there and no one answered the phone. The car was returned to the same place where it was picked up. 150e was deducted from my deposit for bad parking, according to the fine at 3:47 p.m., so 6 hours after I returned the vehicle. I STRONGLY DO NOT RECOMMEND THIS CAR RESTAURANT, their behavior borders on fraud, they only want to rip off tourists. Nevermore !!

Совершенно трагическое поведение после окончания аренды, машину на месте никто не забрал, окончание аренды было в 10:00, отделение должно было открыться в 9:30, никого не было и никто не ответил Телефон. Машину вернули в то же место, где забрали. 150 е были вычтены из моего депозита за плохую парковку, согласно штрафу в 15:47, то есть через 6 часов после того, как я вернул машину. НАСТОЯТЕЛЬНО НЕ РЕКОМЕНДУЮ ЭТОТ АВТОРЕСТОРАН, их поведение граничит с мошенничеством, хотят только ободрать туристов. Никогда!!

Absolut tragisches Verhalten nach Mietende, niemand hat das Auto vor Ort übernommen, Mietende war um 10:00 Uhr, die Filiale sollte um 9:30 Uhr öffnen, niemand war da und niemand hat sich gemeldet Telefon. Das Auto wurde an der gleichen Stelle zurückgegeben, an der es abgeholt wurde. 150e wurden von meiner Kaution wegen Falschparkens abgezogen, laut Bußgeld um 15:47 Uhr, also 6 Stunden nachdem ich das Fahrzeug zurückgegeben hatte. ICH EMPFEHLE DIESES AUTORESTAURANT DRINGEND NICHT, ihr Verhalten grenzt an Betrug, sie wollen nur Touristen abzocken. Nie mehr !!

Comportamiento absolutamente trágico después del final del alquiler, nadie tomó el auto en el lugar, el final del alquiler fue a las 10:00, se suponía que la sucursal abría a las 9:30, nadie estaba allí y nadie respondió al teléfono. El auto fue devuelto al mismo lugar donde fue recogido. De mi fianza me descontaron 150e por mal aparcamiento, según la multa a las 15:47, por lo que 6 horas después devolví el vehículo. NO RECOMIENDO FUERTEMENTE ESTE RESTAURANTE DE AUTOMÓVILES, su comportamiento roza el fraude, solo quieren estafar a los turistas. ¡¡Nunca más!!

Naprosto tragické chování po skončení pronájmu, auto na místě nikdo nepřebral, ukončení nájmu bylo v 10:00, pobočka měla otvírat v 9:30, na místě nikdo nebyl a telefon nikdo nezvedal. Auto bylo vráceno na to samé místo kde bylo vyzvednuto. S kauce mi bylo strženo 150e za špatné parkovaní, podle pokuty v 15:47 hodin, takže 6 hodin po té co jsem vozidlo vrátil. SILNĚ NEDOPORUČIJI TUTO AUTOPŮČOVNU, jejich chování hraničí s podvodem, chtěji pouze okrádat turisty. Už nikdy více !!

31 October 2022
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Reply from Alquicoche

Jan,
Efectivamente la policia multó el vehículo por haberlo dejado mal aparcado, en una zona claramente señalizada como prohibido aparcar. Si Vd. hubiera aparcado el vehículo correctamente, no hubiera sido multado. Es algo entre Vd. y la policia de tráfico. Muchas personas emplean el buzón de llaves para dejar las llaves, una vez dejan el vehículo correctamente aparcado.

Jan,
Indeed, the police fined the vehicle for having left it parked incorrectly, in an area clearly marked as forbidden to park. If you had parked the vehicle correctly, you would not have been fined. It's something between you and the traffic police. Many people use the key box to leave the keys, once they leave the vehicle properly parked.

Rated 1 out of 5 stars

Hired a car through a 3rd party company…

Hired a car through a 3rd party company named Discover Cars and I took out full coverage insurance which covered wheels etc, the car was from Alquicoche. They charged over €700 from the deposit for the tyres and now haven’t sent relevant documents for us to claim our insurance. I asked several times, they sent me the wrong things. Wondering if perhaps they don’t have a break down of the receipt because maybe they have overcharged me? I would avoid and stick to bigger name company names in the future.

21 October 2022
Unprompted review
Alquicoche logo

Reply from Alquicoche

As you know, two tires and both rims on one side were seriously damaged, possibly rubbing against a curb when parking. A tow truck removed the vehicle and we provided you with another vehicle. With the second vehicle, just leaving our garage, you beat our car against a wall (we did not charge this damage). We already sent you an invoice and the rental agreement. If you purchased special insurance with Discover, you will be refunded the paid amount. It depends on the conditions of the insurance that you contracted, some do not cover tires or do not cover negligence. A bigger company would have charged you for the towing service and fleeced you with the damage bill and vehicle immobilization costs for first vehicle and damages in the second vehicle.

Rated 5 out of 5 stars

We had a very positive experience

We had a very positive experience. The staff were friendly and efficient at pick up. We also needed to extend the booking twice due to personal circumstances and there were no issues, everyone was very helpful and accomodating. The return was smooth and again, we had no issues.

24 October 2022

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